IT Operations - Queue Approach
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This document discusses a "queue approach" for IT operations to address common problems like overload, unpredictability, and manual work. The key aspects of the queue approach are: 1. Organizing work into prioritized queues for different parts of the organization like sales, customer support, projects, and on-premise support. 2. Internal stakeholders prioritize the queues for IT operations to work on, and IT engineers estimate and complete the tasks. 3. IT operations can then isolate resources and prioritize their own queues to focus on things like paying down technical debt through projects. 4. The queue approach provides advantages like increased load predictability, ability to work on parallel tasks, priority isolation between queues
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Dsp informatie logistiek mei2010 av sv01
Presentatie is 25 mei gebruikt ter ondersteuning van een gastcollege binnen het DSP programma bij Ricoh
SplunkLive! Zurich 2018: MARVES GmbH
Presented by Sebastian Schoer, Senior IT & Business Consultant for MARVES GmbH at SplunkLive! Zurich:
Operational Area & Responsibility
ITSI Project
Data Analysing, Processing & Visualisation
Examples
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Mi0038 enterprise resource planning
This document provides information about getting fully solved assignments from an assignment help service. It includes their contact information of email and phone number. It then provides details of an assignment question for the subject of Enterprise Resource Planning, including the semester, subject code, book information, credits, marks, and 4 questions. The questions cover topics like ERP selection criteria, customer relationship management components, integrated management systems, challenges of manual data entry and benefits of an automatic data entry solution, and a workflow diagram for HRM deploying ERP systems. Students are instructed to answer all questions, with some answers requiring approximately 400 words.
IT In The Park 2016
Scotland's only conference devoted to ITSM (IT Service Management) attended by over 150 IT professionals. This event was held 25th October 2016, Edinburgh.
Group b opm-ppt_final
Lean management is a systematic approach aimed at maximizing value and reducing waste. It was originally developed by Toyota but has since been adopted by many service industries. The document discusses how Wipro and RBS implemented lean management principles. Both companies standardized processes, identified types of waste, and engaged employees. As a result, they achieved cost reductions of 20-30%, lead time reductions, and improved customer satisfaction and productivity.
Mi0038 enterprise resource planning
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Experienced IT Business Analyst
• Expertise in Business Requirements gathering, performing gap analysis and providing Business improvement suggestions.
• Strong inter-personal skills, highly adept at facilitating discussions and negotiating with the stakeholders.
• Expertise in Business process improvement, Process Analysis & Preposition Creation.
• Expertise in preparing Use cases, User Stories, Process flow / work flow diagrams
• Worked on Agile as well as Waterfall methodology, Microsoft TFS & JIRA.
Maximising likelihood of success: Applying Product Management to AI/ML/DS pr...
According to stats, 85% of Artificial Intelligence (AI) / Machine Learning (ML) / data science (DS) projects fail, which hinders companies' appetite in investing in AI/ML/DS, and holds back data scientists from getting the recognition they deserve. In this talk dated 15 June 2019, Kevin Wong presented a gentle introduction on how he applied a re-invented Product Management approach to AI projects, in order to maximise their likelihood of success.
Understanding Lean IT
Benefits of Lean IT and it's importance.
The world is a merry-go-round and you can't get off. Customers are becoming more demanding, markets are becoming more customised, and product life-cycles that are getting shorter are just a few of the reasons why Lean could be important to you. As the demands on our processes increase they evolve and adapt accordingly which often results in processes that end up inefficient and wasteful. Lean is about challenging the way things are done and opening our eyes to that waste and inefficiency. The environment in which an organization operates will continue to change; Lean can help organizations meet the challenge.
Lean can provide an organization with a clear competitive advantage since the correct application of the Lean principles will realise substantial benefits that include:
- Greater productivity
- Greater throughput
- Improved quality
- Reduced cycle times
- Less fire-fighting
- Smoother operation
- Reduced operating costs
CTE Solutions' preferred Lean IT training provider Snowdon Consulting gave this amazing presentation in our Toronto Office on April 25th, 2014. Click the below link to get a copy of the presentation used during this seminar.
http://blog.ctesolutions.com/management/enterprise-architecture/understanding-lean-it/
HR-Mate Apr2015
HR-Mate is a China-based professional services firm that provides executive search and placement services, talent sourcing, recruitment, training programs, project management, and business process outsourcing. The company was established in 2010 and focuses on serving IT, engineering, and financial services clients. HR-Mate has experience ramping up staff for banking, IT services, and consulting clients. It delivers services across major Chinese cities and offers training programs, recruitment support, and outsourcing solutions tailored to clients' needs.
Uncovering the Business Value of Managed IT Services
This webinar discusses the benefits of managed IT services compared to traditional in-house IT management. It outlines how managed services can help businesses achieve key operational, financial, and innovative objectives by providing proactive support, strategic planning, scalability, and expertise to maximize uptime and efficiency. The presentation compares the different options for managing infrastructure, and discusses how outsourcing to a managed service provider can improve productivity, employee retention, resilience to change, profitability, marketing efforts, and competitive analysis. Attendees are encouraged to review their objectives and determine if an MSP is better suited to support their growing technology needs.
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An English 🇬🇧 translation of a presentation to the speech I gave about the main changes brought by CCS TSI 2023 at the biggest Czech conference on Communications and signalling systems on Railways, which was held in Clarion Hotel Olomouc from 7th to 9th November 2023 (konferenceszt.cz). Attended by around 500 participants and 200 on-line followers.
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HCL Notes and Domino License Cost Reduction in the World of DLAU
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The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this!
We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model.
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These topics will be covered
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Building Production Ready Search Pipelines with Spark and Milvus
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IT Operations - Queue Approach
- 2. Technical Debt How IT Ops usually spend time? IT Ops Sales & Marketing Support2nd Line Customer Support Special Customers Operational Work Improvement Projects Internal Tools Internal Customer A Invisible work It will hurt later! Internal Customer B
- 3. How IT Ops end up?
- 4. What is the problem? 1. Continuous Overload 2. Concurrent tasks 3. Unpredictability 4. Manual work 5. Reactive Actions 6. Risk of burnouts 7. Sense of urgency Serving the whole organization and customers without any flow control –based only on people workforce capacity!
- 5. What is the new approach – queue approach ? Sales & Consulting Customer Support Operations & Releases IT Projects On-Premise Very much the same as Kanban with multiple flows and organizational re-structuring!
- 6. How task prioritising works? Sales & Consulting Customer Support Operations Projects On-Premise IT Ops -Internal stakeholders prioritize their queues for IT Ops -IT Ops Engineers estimate and complete tasks -IT Ops isolates resources and prioritizes their queues -Focus on paying back technical debts through projects
- 7. What are the advantages? 1. Load predictability 2. Parallel tasks 3. Priority isolation 4. Proactive 5. No burnouts 6. Capacity planning 7. Project work 8. Resource planning
- 8. Thank you!