The document presents a presentation by Sebastian Schoer on IT service monitoring and data visualization using Splunk ITSI. Key topics include the importance of defining KPIs, the challenges of complex system architecture, and the significant improvements achieved in monitoring financial servers and order services, which reduced downtime and streamlined processes. The presentation emphasizes integrating applications and overall monitoring as next steps in enhancing operational efficiency.

1. SplunkLive! Zurich
Sebastian Schoer | Senior IT & Business Consultant
08/05/2018
MARVES GmbH

2. Agenda
▶ Who am I? Operational Area and Responsibility
▶ ITSI project
▶ Data Analyzing, Processing and Visualization
▶ Screenshots
▶ Next Steps

3. Operational Area and Responsibility
▶ Banking Trainee
▶ Economics and Information Technology
▶ IT and Business Consultant
▶ Portfolio Management Application (TripleA)
▶ Financial Reporting and Trading
▶ Rescuing Shelter Dogs and Cats in Romania

4. Pre-Project Tasks
▶ Key Challenges:
▶ Who defines the KPI and what exactly is it?
▶ How to define a Service that should be visualized?
▶ Do I know the Application that I am working with?
▶ What kind of Data do we need to get started?
▶ Challenging aspect of a complex System Architecture…
▶ Is there any Documentation about –
▶ Modifications
▶ Interfaces
▶ Feeds
▶ Etc?

5. What? How to
visualize?
KYA – Know
Your Application
Architecture API
Changes
Pre-Project Tasks
Challenges
KPI Service Data Docu

6. Pre-Project Tasks
DATA SOURCES
Export ExportExport
LOGICAL PROCESSING
VISUALIZATION

7. Landing Page

8. 8
User Stories
Job-Controlling for Daily
Processing (Job Abort)
Financial Server Downtime
Ordering Services Downtime

9. 9
Ordering Service Downtime
• Order services are at the core of a Private Bank’s
business. Portfolio and relationship managers must
place orders for clients for different securities
• We built the whole ordering process in Splunk ITSI
to get full visibility over the process
• Now, when something is down we can see exactly
what is causing the problem in the whole chain
• Previously issues went directly through to our IT
Helpdesk, whereas now we are already aware of the
issue

10. 10
Ordering Service Downtime dashboards

11. 11
Financial Server Downtime
• We have 120 financial servers running
different functions in the portfolio management
team
• Previously when a financial server went down,
we had to call level 2 support to monitor it with
another application
• We began monitoring each server through ITSI
and are now able to tell level 2 support where
the problem is
• This streamlined the process and has reduced
downtime from minutes to seconds

12. 12
Financial Server Downtime dashboards

13. 13
Job-Controlling for Daily Processing
• We use a tool called UC4 across the business
to automate processes overnight when no one
is working
• We built the most important processes into a
glass table that gave us full visibility over their
functions
• We can now review clearly what happened
overnight, what worked, what didn’t work and
what didn’t hit its SLA
• This ensures that our resources are being used
more efficiently and we don’t have issues at
7am every morning

14. 14
Job-Controlling for Daily Processing dashboards

15. © 2018 SPLUNK INC.
▶Integrating new Applications
▶Defining new Services
▶Overall Roll-Out Monitoring
▶Integration of other Monitoring Tools
(DynaTrace, Tmart)
Next steps

16. THANK YOU