IT debt was once defined as a deferred technical expense. Today it’s about competitive disadvantage. This presentation is used for debats and strategy sessions with CIO Offices and CFOs

1. marco.gianotten@giarte.com
Marco_Gianotten
www.giarte.com
www.outsourcingperformance.nl
IT debt: a way of life

2. IT debt was once defined
as a deferred technical
expense. Today it’s about
competitive disadvantage

4. “Data equity will be
as important as
brand equity.”

5. Data is oil

6. Customer loyalty

7. Turnaround time

8. Reliability?

9. Yes, but...

10. Plan B

11. Department of ¥€$

12. Mark to value

13. Less debt
 Application retirement
The Art
 Old, non-strategically data (20/80)
 Cut the backlog (next release rush)
of Mess
 Architectural reviews (SOA, APIs)
 Re-platforming (DevOps, NoOps)
 Redesign change process

14. Bank in a Box

15. Mission critical SLAs

16. Outage tolerance

17. EUE 2.0

18. Average curve

19. Inflicted incidents

20. Zero risk culture?

21. The risk of risk

22. Out of Control Action Plan

23. OCAP
 Politics free: no blaming, just resolving
 Press: “they can handle the truth”
 Data-driven: log files, CMDB
 Time-lining: what triggered what?
 Triage: the authority to shut down
 Push the button! Full recovery or not?

24. Problem Yin Yang

25. Proactive KPIs
 # Rejected changes by CAB (target zero)
 % Change inflicted incidents (target <10%)
 % Majors solved according to SLA (target 100)
 % RCA for major incidents (target 100)
 % Changes after RCA (target 100)
 Mean time to resolution (reduction target)

26. MTTR

27. Lost time
injury

28. Days without LTI = MTBF

29. Celebrate

30. Zero repeat

31. Inconvenient truth

32. SLA

33. Relationship

34. Context-driven SLAs

35. Opportunity

36. End-to-end performance
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