This document discusses different levels of IT (maximum, minimum, optimum) and their impact on financial results, technology, public relations, and employee stability. It also lists business needs, projects, service level agreements, and critical success indicators for various projects. Technologies used are listed for each project.

1. Andrzej Trafny
April 2016
*
Maximum
IT
Minimum IT
Optimum IT
Employees
Stability

2. *
Maximum IT
• Financial Result
• Good Technology
• PR (warm water
provider)
• Mindset
„ ”
Minimum IT
• Financial Result
• New Technology
i.e. Cloud
• PR (black)
• Mindset
„ ”
Optimum IT
• Financial Result
• New Technology
ie. Cloud
• PR (lack of
sterotypes)
• Mindset
„ ”
Employees Stability:
• Clear internal communication
• Soft skills
• Project pipeline
• Customer/Sector accountability
• Cost Vigilance
• Providers/Subcontractors win-win
network

3. *
Business needs Project SLA CSI
Promix (GL/AR/AP)
SHOE Wholesale Energy Management System,
GL/AR/AP, Assets Management System
Security Systems
IT Operations OutsourcingData Centre
Steering Model; IT Service Catalogue; Lean Change; IT Operational Agreement;
IT Dashboard; ISO27001
License Management
R&D
Drug
Design
Company Merge and
Transformation

4. *
Business needs Project SLA CSI
Promix (GL/AR/AP)
Innovative ERP-like system implemented
SHOE Wholesale Energy Management System, GL/AR/AP, Assets Management
Innovative ERP-like system implemented
Security Systems
Business Operations Secured
IT Operations Outsourcing
New sourcing model implemented
and savings delivered.
Data Centre
Business Operations Secured
Steering Model; IT Service Catalogue; Lean Change; IT Operational Agreement; IT Dashboard; ISO27001
IT Service Catalogue Implemented, Costs of Services and its Quality constantly monitored
License Management (INCL. ORACLE;SAP; MS;SLES)
Clear model to monitor License usage and License costs optimisation
R&D
Drug Design
UCSD
COMPUTER
CENTER
Company Merge and Transformation
New service oriented
organization achieved

5. *
Business needs Project SLA CSI
Promix (GL/AR/AP)
PROMIX/RENESSANCE; INGRES
SHOE Wholesale Energy Management System, GL/AR/AP, Assets Management
ORACLE;
Security Systems
CERBERUS
IT Operations Outsourcing
BMC
Data Centre
SEE QUMATIC
Steering Model; IT Service Catalogue; Lean Change; IT Operational Agreement; IT Dashboard; ISO27001
MS OFFICE; ZABBIX; ORACLE; WIKI; ENTERPRISE ARCHITECT; SAP
License Management (INCL. ORACLE;SAP; MS;SLES)
SMART TRACK; FLEXNERA; SCCM; SAMT; ZABBIX; SAP
R&D
Drug Design
UCSD
COMPUTER
CENTER
Company Merge and Transformation
See McKinsey & Company