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1
IT Agility is No Longer an Oxymoron
Matthew Newton
Enterprise Architect,
glh. Hotels
IT Agility is No Longer an Oxymoron
Matthew Newton
Enterprise Architect
glh. Hotels
2
The views expressed in this presentation are those of
the presenter, and not necessarily those of Apigee
Corporation or the presenter’s employer.
3
who are we?
4
Who are glh. Hotels
5
London's largest
owner-operator hotel
company with over
4,800 bedrooms
©2016 Apigee. All Rights Reserved.
Who are glh. Hotels: The Vision
6
WORLD'S BEST MANAGED GLOBAL
HOSPITALITY COMPANY

Deliver the best guest centric
experience in the industry

Doubling prime value and economic
profit every 3-5 years
©2016 Apigee. All Rights Reserved.
A Challenging Marketplace
7
©2016 Apigee. All Rights Reserved.
constraints
8
Our Enterprise Scale Team
9
©2016 Apigee. All Rights Reserved.
disrupt
10
disrupt: Vision
11
Deliver the best
guest centric
experience in the
industry
©2016 Apigee. All Rights Reserved.
status quo: glh ICT (formal)
12
Corporate ICT
Strategy :
TCO reduction
Unfinished
business need
specification
Internal 1st ICT
delivery
©2016 Apigee. All Rights Reserved.
status quo: glh ICT (actual)
13
Corporate ICT Strategy :
TCO reduction
SHADOW IT:
speed-to-market &
innovation
Internal 1st ICT
delivery
©2016 Apigee. All Rights Reserved.
disrupt: Mandate
14
{ lead the
industry in guest
facing technology,
infrastructure and
decision
sciences }
©2016 Apigee. All Rights Reserved.
status quo: glh ICT (actual)
15
Corporate ICT Strategy :
TCO reduction
SHADOW IT:
speed-to-market &
innovation
Internal 1st ICT
delivery
©2016 Apigee. All Rights Reserved.
disrupt: glh ICT HYBRID delivery
16
Corporate ICT Strategy
Performance
Improvement
SHADOW IT:
Ship AlongsideHybrid ICT
delivery
©2016 Apigee. All Rights Reserved.
disrupt: glh Technology CLOUD 1st philosophy
17
Corporate Technology
Strategy
Time to Value,
innovation
Ship Alongside
Requirements:
Principles, BDD, roadmaps
Cloud 1st
delivery
SaaS
©2016 Apigee. All Rights Reserved.
disrupt: glh Technology DIGITAL philosophy
18
Corporate Technology
Strategy
Time to Value
Product development
API first
Industry Leading
Business
Requirements:
BDD, roadmaps
Cloud delivery
IaaS
PaaS
SaaS
©2016 Apigee. All Rights Reserved.
decouple
19
microservices now at work
20
Monolithic
Microservices
©2016 Apigee. All Rights Reserved.
Guest Centric = a Digital Center
21
©2016 Apigee. All Rights Reserved.
developing people
22
Evolving Our Skills
23
©2016 Apigee. All Rights Reserved.
develop: Technology Culture
24
©2016 Apigee. All Rights Reserved.
develop: Time to Value with microservice projects
25
©2016 Apigee. All Rights Reserved.
develop: Enterprise Scale Team 2016
26
Technology
15
15% increase in permanent team.
100% increase in development team.
 ©2016 Apigee. All Rights Reserved.
feedback loop
27
28
29
30
Employee Feedback: “one thing I would change”
31
©2016 Apigee. All Rights Reserved. 
In the 2015 Survey, 

1.7% 

responded SYSTEMS/TECH


a matter of weeks after glh. fully cut over to
32
©2016 Apigee. All Rights Reserved.
Lessons learned so far….
33
IT Agility is No Longer an Oxymoron
embrace constraints
disrupt: change CHANGE
decouple simply
Develop all Operators
34
Need correct
heart
Matthew Newton

Enterprise Architect @ glh. Hotels

matthew.newton@glhhotels.com

linkedin: https://uk.linkedin.com/in/matthewjnewton



Thank you
Thank you

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IT agility is no longer an oxymoron

  • 1. 1 IT Agility is No Longer an Oxymoron Matthew Newton Enterprise Architect, glh. Hotels
  • 2. IT Agility is No Longer an Oxymoron Matthew Newton Enterprise Architect glh. Hotels 2
  • 3. The views expressed in this presentation are those of the presenter, and not necessarily those of Apigee Corporation or the presenter’s employer. 3
  • 5. Who are glh. Hotels 5 London's largest owner-operator hotel company with over 4,800 bedrooms ©2016 Apigee. All Rights Reserved.
  • 6. Who are glh. Hotels: The Vision 6 WORLD'S BEST MANAGED GLOBAL HOSPITALITY COMPANY Deliver the best guest centric experience in the industry Doubling prime value and economic profit every 3-5 years ©2016 Apigee. All Rights Reserved.
  • 7. A Challenging Marketplace 7 ©2016 Apigee. All Rights Reserved.
  • 9. Our Enterprise Scale Team 9 ©2016 Apigee. All Rights Reserved.
  • 11. disrupt: Vision 11 Deliver the best guest centric experience in the industry ©2016 Apigee. All Rights Reserved.
  • 12. status quo: glh ICT (formal) 12 Corporate ICT Strategy : TCO reduction Unfinished business need specification Internal 1st ICT delivery ©2016 Apigee. All Rights Reserved.
  • 13. status quo: glh ICT (actual) 13 Corporate ICT Strategy : TCO reduction SHADOW IT: speed-to-market & innovation Internal 1st ICT delivery ©2016 Apigee. All Rights Reserved.
  • 14. disrupt: Mandate 14 { lead the industry in guest facing technology, infrastructure and decision sciences } ©2016 Apigee. All Rights Reserved.
  • 15. status quo: glh ICT (actual) 15 Corporate ICT Strategy : TCO reduction SHADOW IT: speed-to-market & innovation Internal 1st ICT delivery ©2016 Apigee. All Rights Reserved.
  • 16. disrupt: glh ICT HYBRID delivery 16 Corporate ICT Strategy Performance Improvement SHADOW IT: Ship AlongsideHybrid ICT delivery ©2016 Apigee. All Rights Reserved.
  • 17. disrupt: glh Technology CLOUD 1st philosophy 17 Corporate Technology Strategy Time to Value, innovation Ship Alongside Requirements: Principles, BDD, roadmaps Cloud 1st delivery SaaS ©2016 Apigee. All Rights Reserved.
  • 18. disrupt: glh Technology DIGITAL philosophy 18 Corporate Technology Strategy Time to Value Product development API first Industry Leading Business Requirements: BDD, roadmaps Cloud delivery IaaS PaaS SaaS ©2016 Apigee. All Rights Reserved.
  • 20. microservices now at work 20 Monolithic Microservices ©2016 Apigee. All Rights Reserved.
  • 21. Guest Centric = a Digital Center 21 ©2016 Apigee. All Rights Reserved.
  • 23. Evolving Our Skills 23 ©2016 Apigee. All Rights Reserved.
  • 24. develop: Technology Culture 24 ©2016 Apigee. All Rights Reserved.
  • 25. develop: Time to Value with microservice projects 25 ©2016 Apigee. All Rights Reserved.
  • 26. develop: Enterprise Scale Team 2016 26 Technology 15 15% increase in permanent team. 100% increase in development team. ©2016 Apigee. All Rights Reserved.
  • 28. 28
  • 29. 29
  • 30. 30
  • 31. Employee Feedback: “one thing I would change” 31 ©2016 Apigee. All Rights Reserved. In the 2015 Survey, 1.7% responded SYSTEMS/TECH a matter of weeks after glh. fully cut over to
  • 32. 32 ©2016 Apigee. All Rights Reserved.
  • 33. Lessons learned so far…. 33 IT Agility is No Longer an Oxymoron embrace constraints disrupt: change CHANGE decouple simply Develop all Operators
  • 34. 34 Need correct heart Matthew Newton Enterprise Architect @ glh. Hotels matthew.newton@glhhotels.com linkedin: https://uk.linkedin.com/in/matthewjnewton Thank you