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Partner Roadmap Webinar (July 6, 2017)

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Partner Roadmap Webinar (July 6, 2017)

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Partner Roadmap Webinar (July 6, 2017)

  1. 1. Partner Roadmap Webinar @partnerforce ​John Richter ​Director, Partner Community Quip for Partners
  2. 2. Forward-Looking Statements* ​Statement under the Private Securities Litigation Reform Act of 1995: ​This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. ​The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. ​Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements. *as a Salesforce partner please refer to your non-disclosure agreement (NDA)
  3. 3. Partner Roadmap Webinar - Agenda ​:: Partner Community Updates (John Richter) ​:: Continuous Site Switching (Karen Norris) ​:: Quip for Partners (Logan Randolph & Falk Gottlob) ​:: Q&A (Team)
  4. 4. Partner Roadmap Webinar Series ​What’s New & What’s Next for Partners Next Webinar: ​Thursday, August 3, 9am Pacific ​Topic = TBD http://p.force.com/roadmap
  5. 5. Trust Notifications (Live on June 14) Near real-time email notifications regarding incidents and maintenances posted to our Trust Status site (status.salesforce.com). Self-subscription model including preferences for: ● Instance (NA51, AP5, EU7, CS10…) ● Language (7 languages) ● Event Type (Maintenance, Performance Degradation, Service Disruption) ● Service of Interest (Core Service, Live Agent, Search…)
  6. 6. 2 New Partner Trailhead Modules http://p.force.com/trailhead App Upgrading for AppExchange Security for Lightning Components
  7. 7. Partner Community Updates Ø Releases for Partners (new webinars added) - p.force.com/releases Ø Dreamforce for Partners - p.force.com/dreamforce Ø DX Open Beta – Alert & Page - p.force.com/DX Ø Lightning Updates - p.force.com/lightning Ø IoT Cloud - p.force.com/IoT Ø DF17 Call for Presenters (Deadline: July 17) Ø Innovation Awards (Consulting Partners) - Coming Soon!
  8. 8. Karen Norris for Charlotte Doud Infrastructure Product Marketing July 2017 Webinar Site Switch Enhancements Continuous Site Switching
  9. 9. Forward-Looking Statements ​Statement under the Private Securities Litigation Reform Act of 1995: ​This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. ​The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. ​Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
  10. 10. Trusted Customer Success is our #1 Value Delivering the highest standard in service availability, performance and security is our top priority.
  11. 11. Site Switch Overview
  12. 12. Standard Operation ​Login Journey • Credentials validated through login pool • Login logic maps to the instance Local Copy Active Site – DC1 Application Servers Production DB Cluster Standby DB Cluster Local Copy Ready Site – DC2 Application Servers Production DB Cluster Standby DB Cluster Encrypted Async Replication (na50-dc1.salesforce.com) End-user device Login Pool na50 (na50-dc2.salesforce.com)
  13. 13. Post Site Switch Operation Local Copy Ready Site – DC1 Application Servers Production DB Cluster Standby DB Cluster Local Copy Active Site – DC2 Application Servers Production DB Cluster Standby DB Cluster Encrypted Async Replication (na50-dc1.salesforce.com) ​Seamless Experience • Identical Login Journey • Traffic seamlessly redirected to other data center (na50-dc2.salesforce.com) End User’s device Login Pool na50
  14. 14. Site Switch ​Current timeline A R A R R A Normal Operation Active Site Unavailable Site Switch Implement Site Switch 1-2 hours
  15. 15. Looking back on 2016 ​25 total site switches ​ZERO rollbacks required ​~75 minutes - average time to site switch ​Each instance site switched twice before customer go-live ​Site Switching
  16. 16. Continuous Site Switching
  17. 17. Achieving Operational Excellence Switching the active site of an instance every 6 months ​Continuous Site Switching Meet customer compliance requirements Reduce time to site switch
  18. 18. Customer Experience ​Planned site switch twice annually ​~90-minute maintenance windows (read-only) ​Minimal preparation ​Initial rollout to leading-edge instance groups ​Continuous Site Switching
  19. 19. ​Seamless Site Switch Best Practices IP Whitelisting DNS TTL 5 min/300 s Respect Maintenance Windows My Domain
  20. 20. Stay Connected Initial Announcements - Product & Service Notifications Continuous Site Switching Calendar - Trust Maintenance Updates (Scheduled, Starting, Completed) - Trust Notifications ​Customer Communications
  21. 21. 2017 Schedule Date Instances August 5 NA38, CS60, CS61 September 2 NA37, NA48, CS62, CS63 September 3 NA35, NA42, NA43 September 16 NA3, NA33, NA39, NA44, NA45, CS3, CS12, CS52, CS59 September 17 NA34, NA99, CS98, CS99 October 21 NA32, CS13, CS30, CS50, CS51, October 22 -- November 18 CS9, CS10, CS11, CS70, CS71 November 19 NA40, NA51, NA52 December 2 NA54, NA55, CS7, CS53, CS54 December 3 NA47, NA63 Subject to change – Check Trust Maintenance Calendar for latest schedule.
  22. 22. Resources • Continuous Site Switching article • Site Switching Overview article • What are the Salesforce IPs to Whitelist? article • Preferred Maintenance Windows article • Continuous Improvements in Service Availability (Dreamforce 2016 session) • Trust Notifications article • Trust site • Official: Salesforce Infrastructure Success Community Group {Login Required}
  23. 23. Thank Y u
  24. 24. Quip for Partners ​Your one-stop shop for education, enablement, and engagement http://p.force.com/quip • Getting Started tips • Free offer for partners • New Blog post • Use Cases • Product Overview • Sales Resources • Collaboration Group • FAQ
  25. 25. One Ohana Quip for Partners Logan Randolph lrandolph@salesforce.com
  26. 26. A Brief History
  27. 27. Our Mission “Build a tool that everyone, at every company, enjoys using every day.”
  28. 28. Thank Y u
  29. 29. Thank Y u
  30. 30. Keeping Up With The Community ​Lots of options to stay in touch Options URLs Official: Partner Community Group (daily) p.force.com/official Twitter @partnerforce (daily) p.force.com/partnerforce Alerts for Partners p.force.com/alerts Weekly Updates p.force.com/weeklyupdates Partner Roadmap Webinars (monthly) p.force.com/roadmap Partner Newsflash (monthly) p.force.com/newsflash Partner Topics (any time) p.force.com/topics Ask a Question! (any time) p.force.com/question

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