Issip bod 053113 presentation_final draft


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ISSIP Board of Directors Presentation

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    International Society of Service Innovation Professional
    ISSIP is pronounced I-ZIP
    As in 'Innovation Zips' around the world faster and faster
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Issip bod 053113 presentation_final draft

  1. 1. 12013 ISSIP and/or its affiliates. All rights reserved.ISSIP BOD Meeting4th Quarter, FY 2013May 31, 2013
  2. 2. 2013 ISSIP and/or its affiliates. All rights reserved. 2ISSIPMeeting Agenda  High-level Accomplishments: Ammar Rayes, ISSIP President,Cisco Director & Distinguished Engineer  SIGs Updates-  Education & Research: Jim Spohrer, ISSIP BOD, SIG Chair, Director ofIBM Global University Program; Haluk Demirkan, ISSIP BOD, SIG Co-Chair, Professor, ASU-  Service Futures: Charlie Bess, ISSIP VP, and BOD Member, HP Fellow-  User Experience: Don Allen, SIG Chair, Sr. Tech. Lead, Cisco-  Cloud Mobility: Ammar Rayes, SIG Chair  Operations Update: Yassi Moghaddam, ISSIP Executive Director;Niels Feldmann, ISSIP Germany Chair, Service Innovation LeadKSRI; Haluk Demirkan, Conferences Committee Chair  Open Discussion: Ask of the Board
  3. 3. 2013 ISSIP and/or its affiliates. All rights reserved. 3ISSIPHigh-Level AccomplishmentsSince Feb 2012  Membership; 21% individual growth, solid sponsorship pipeline, indiscussions with potential sponsors  SIG goals and objectives on track  New SIG: Energy and Power  ISSIP President, Keynote at the Conference Board: InnovationsMaster Class Conference, Panel with CTO, Boeing, and UnitedHealthcare  First ISSIP Conference/Workshop, Nov 2013 in partnership withCenter for Service Leadership  First ISSIP Best Student Paper Award @ AMCIS in August  One new ISSIP chapter  ISSIP Students Mentorship Program started  Five new Ambassadors Appointed  Several new Committees formed  Financials on Track
  4. 4. 2013 ISSIP and/or its affiliates. All rights reserved. 4ISSIPSIG Education & Research (1/2)  Accomplishments since Feb 2013:- Total # of Members: 35 (grew from 17 in Feb 2013 = 105 % increase)  Knowledge Co-Creation:- Completed 6 education/research presentations by members (total 15comprehensive service innovation education & research presentations inknowledge repository)- A comprehensive SIG Whitepaper is being developed (in progress)- Formed 3 SIG Actions/Sub-sigs formed (total 7 sub-sig activities)• Whitepaper• Open data sets• GamificationPre-Feb 2013 established Sub-sigs are• T-Shape diagnostic tool• Education survey• Professional education certification• Student best paper award (for 2013 AMCIS Conference, 2013 InformsConference)  Continuous Communication:- Twice a day (on Wednesdays) SIG conference calls have been continuing
  5. 5. 2013 ISSIP and/or its affiliates. All rights reserved. 5ISSIPSIG Education & Research (2/2)Goals for FY2013  Community development & membership expansion from 35 to 100 by Dec2013  Continue our weekly conference calls (three types of calls)- type 1: new member intro calls- type 2: updates by leaders of SIG action items (e.g. T-Shape diagnostictool, survey, professional education certificate, open data, 2013 AMCISstudent paper award)- type 3: general discussions to review SIG objectives/actions items/activities  Professional development (e.g. career paths) with initial certification materials  Have a process for “ISSIP Reviewed”  Establish a value-added collaboration agreement with “Service Innovation”book series  Recruit 3 authors to contribute booklet on “service innovation”  Education (e.g. diverse life-long learning) with ten sample courses  Complete whitepaper on existing courses (from members presentations)  Conference sessions planned, plus T-shaped summit• T Summit at IBM Almaden for March 24-25, 2014• Sessions to advertise ISSIP SIG EdRes at service science conferences inPortugal, China, Italy, Poland, USA
  6. 6. 2013 ISSIP and/or its affiliates. All rights reserved. 6ISSIPService Futures SIG  9 Members: Slight increase since Feb 2013  Accomplishments since Feb 2013:  Member Presentations: Enablers/Drivers of Future ofServices, Customer Centered Service, Service-Backed Money  Goal for 2013:  Gamification orientation session: July~August 2013  Deliver draft of Whitepaper, Operationalassessment framework definition  Submit Whitepaper to UE/HCI/Service Conference  Extending membership to 15 by the end of August2013  Ask of the Board: Recruit SMEs and additional SIGleadership
  7. 7. 2013 ISSIP and/or its affiliates. All rights reserved. 7ISSIPUser Experience SIG  6 Members: lost 1, added 1 since Feb: 2013  Accomplishments since Feb 2013:  Whitepaper Outline  High Level Goals for FY2013:  Deliver Annotated Outline of Whitepaper  Expected status by end of the year:  Completed draft of Whitepaper (on track)  Submit Whitepaper to UE/HCI/Service Conference  Recruit additional members from academia & industry
  8. 8. 2013 ISSIP and/or its affiliates. All rights reserved. 8ISSIPCloud Mobility SIG  6 Members: 100% growth since Feb- Cisco, NEC Labs, ATT Research, Ericsson, Uinv ofMichigan & Oregon State Univ  Accomplishments since Feb 2013:- Presentation and white paper outline  High Level Goals for FY2014: Publish anindustry wide white paper, influence standards  Ask of the Board (SIG related): Identify SME
  9. 9. 2013 ISSIP and/or its affiliates. All rights reserved. 9ISSIPOperations UpdatesSince Feb  Ahead of Plan:- 1st ISSIP Chapter, ISSIP Germany- 5th ISSIP SIG, Energy and Power  Several conference co-sponsorships and sessions  Developed and begun ISSIP Student MentorshipProgram: ISSIP-Academia-Industry value co-creation  Five new Ambassadors approved  Three new committees formed  New Appointments: Chair of the Publications,Conferences and Elections Committees, NewsletterEditor, Digital Service Designer  Membership grew globally  Financials on track for the year
  10. 10. 2013 ISSIP and/or its affiliates. All rights reserved. 10ISSIPChapter: ISSIP Germany  Mission: To promote Service Innovation in theGerman-speaking Community in Europe,interlinked with the global ISSIP community.  Initial focus:- Building a community of researchers andpractitioners focusing on methods for serviceinnovation, service design, and design thinking- Interlock with global ISSIP SIGs  Members: Four and growing  Kick off: June 21, 2013  Call (preliminary): Wednesday, 5:30 pm CETbi-weeklyChair: Niels Feldmann•  Service Innovation Leadat KSRI•  Previously: Head ofInnovation ManagementConsulting IBM Germany
  11. 11. 2013 ISSIP and/or its affiliates. All rights reserved. 11ISSIPEnergy and Power SIG  Mission: To promote service innovations in the energy andpower sectors.   Purpose: To increase awareness of the critical importanceof service in the energy and power sectors, and to activelystimulate both technology-based and human-based serviceinnovations in these sectors.  Members:-  Dr. James Caldwell, President of E3 Genesis-  Dr. Robert Entreken, Senior Project Manager, Electric PowerResearch Institute-  Dr. Liang Min, Senior Technical Staff, Lawrence Livermore NationalLab-  Dr. Lin Zhang, Professor of Electrical Engineering, TsinghuaUniversity  Kick-off: June 2013  Calls: To be announced soonSIG Chair: Dr. Oliver Yu•  President, the STARSGroup, Professor SanJose State University,formerly SRI•  ISSIP Ambassador to IEEE
  12. 12. 2013 ISSIP and/or its affiliates. All rights reserved. 12ISSIPISSIP Conference Activities andSpeaking Engagement  Compete Through Service Symposium, Nov 2013- In partnership with Center for Service Leadership (CSL)- Sessions:•  Pre-conference: T-Shape Instrument Workshop  Led by: Professor Lou Freund, San Jose State University•  1 ½ Conference session as part of the “Service Analytics” Track  Led by: Professor Haluk Demirkan, Arizona State University  American Conference on Information Systems (AMCIS), Association forInformation Systems August 2013- Best Student Paper Award• Led by Professor Stephen Kwan, San Jose State University  Conference Board: Innovation Master Class Conference, ISSIP PresidentKeynote and Panel, May 2013
  13. 13. 2013 ISSIP and/or its affiliates. All rights reserved. 13ISSIP Students Mentorship Program  Goal: Value Co-creationbetween Academia, Industryand ISSIP-  Universities recruit studentvolunteers for ISSIP-  ISSIP assigns students on industry-oriented projects through ISSIPInstitutional Dues Paying Memberswith exposure to corporatemembers and service thoughtleaders-  Based on performance, may getinterviews with ISSIP membercompanies-  Example of deliverables: writtenreports, white papers, research,data sets, etc.  Hult-ISSIP-Industry Mentorship:-  MBA Class of 2013 - April-July 2013•  Kenneth Liu: Gamification: industrybenchmark, ISSIP requirements•  Guy Larkin: Service Innovation:industry benchmark, recommendationfor “Service Innovation” framework•  Mike Regis: Analysis of servicerelated university programsISSIP SEEKINGOther Universitiesto Participate!
  14. 14. 2013 ISSIP and/or its affiliates. All rights reserved. 14Ambassadors Program  Professor Ralph Badinelli,Virginia Tech Institute for OperationsResearch and ManagementScience (INFORMS)  Professor Andrzej Rucinski,University of New Hampshire American Society ofEngineering Educations (ASEE);IEEE Computer Society DesignAutomation Technical Committee  Dr. Jeff Welser, Head of IBMService Research IEEE Technology ManagementCouncil  Dr. Oliver Yu, President STARSGroup, Professor, SJSU IEEE Technology ManagementCouncil, Power and Energy  Dr Ammar Rayes, Cisco Systems,Director, Distinguished Eng. IEEE Communications andNetworking SocietyEnd of June 2013  Goal: 12 appointments  On track – total 7 appointed
  15. 15. 2013 ISSIP and/or its affiliates. All rights reserved. 15ISSIPCommittees  Publications Committee:- Chair – Ralph Badinelli- Members: Ammar Rayes, ChristophBriedbach, Haluk Demirkan, YassiMoghaddam  Conferences Committee- Chair – Haluk Demirkan- Members – Ammar Rayes, LouFreund, Yassi Moghaddam  Elections Committee- Chair – Charlie Bess- Members – Ammar Rayes, JimSpohrer  Nominating Committee:- Chair: Ammar Rayes- Members: Charlie Bess, JimSpohrer  Operations Committee- Chair – Yassi Moghaddam- Members: Ammar Rayes, CharlieBess, Haluk Demirkan, Jim Spohrer,Ralph Badinelli, Robin WilliamsInvitingNominations!New Existing
  16. 16. 2013 ISSIP and/or its affiliates. All rights reserved. 16ISSIPNew Appointments  Currently Postdoctoral Scientist,University of California, Merced  Previously Centre of Digital Enterprise,U. of Auckland Business School; VisitingScholar, Indian School of Business.  Research interests: ICT-driven serviceinnovation, the SD-logic, and digitalbusiness models.  Currently Functional Service Designer,Capgemini, Italy  Distinguished Visiting Scholar, IBMAlmaden Research, 2012  PhD, Business and EconomicsEngineering, U. of Rome "TorVergata”, MSc, Industrial Engineering  Six Sigma Green BeltChristoph Briedbach,ISSIP NewsletterEditorAlessio Giuius,ISSIP Digital ServiceDesigner
  17. 17. 2013 ISSIP and/or its affiliates. All rights reserved. 17ISSIPMembership  Institutional Dues Paying Members:-  Goal: 2~4, FY 2013~2014-  Status: In progress, more than 20 companies in thepipeline.  Individual-  Total members: 281•  > 21% Growth•  On track for a target goal of 300 by end of June 2013-  Representation•  Universities: Virginia Tech, Arizona State, SJSU. U of Pittsburgh, TechnicalUniversity of Lisbon, MIT, Cornel, U. of Cambridge, U.C. Merced, and more than 50(+20) others globally.•  Companies: Cisco (40, +3), IBM (32, +10), HP(16, +1), Tata Consulting, Dell,Xerox, Capgemeni, Consulting Firms (29, +9)•  Service Systems: IT, Education, Healthcare, Transportation, Financials, Energy•  Countries: Australia , Bangladesh, Belgium, Brazil, Canada, Chile, China, Finland,France, Germany, India, Ireland, Israel, Italy, Japan, Jordan, Lithuania, Malaysia,Mexico, New Zealand, Portugal, Romania, Saudi Arabia, Singapore, , South Africa,Sweden, Spain, S. Korea, Switzerland, Taiwan, Thailand, The Netherlands, , UK, US.New Zealand.
  18. 18. 2013 ISSIP and/or its affiliates. All rights reserved. 18ISSIPOther RecognitionsProfessor Haluk Demirkan,ASU, ISSIP Conference,Digital CommunityProfessor Lou Freund, SanJose State University, ISSIP T-Shape Instrument,Conference, ISSIP-SJSUMentorshipDiego Borras Moreno,Associate Consultant, BHCConsulting, HULT MBA, ISSIPGrowth Strategy.Wendy Murphy,IBM, Students for SmarterPlanet, ISSIP-Hult-IBMRobin Williams,Independent Consultant,Retired IBM, ISSIP BylawsMike Wang, San Jose StateUniversity, ISSIP GraphicDesign
  19. 19. 2013 ISSIP and/or its affiliates. All rights reserved. 19ISSIPFinancials  Pro Forma for FY2014  Estimated Income: $60,000, Plusadditional 2~4 sponsors  Salaries - $50,000  Consulting & Operations (tools,licensing, web, etc. ) - $5,000 -$15,000  Travel and Miscellaneous $5,000-$10,000  Awards - $2,000-$5,000  As of 5/24/13 Total Balance: $59,304($58,154 checking + $1,150 savings)  Operating Expenses YTD FY2013  Salaries ~ $24,996  Consultants ~ $5000  Total: $29,996  Payables Remaining FY 2013  Salaries ~ $8,332  Payables July 1- Dec 31 2013  Salaries ~ $25,000  AMCIS Best Student Awards ~ $2,000  CSL Conference, Travel, Miscellaneous ~$5,000
  20. 20. 2013 ISSIP and/or its affiliates. All rights reserved. 20ISSIPBoard ApprovalsSince last BOD meeting (Feb 25, 2013)  SIG Energy and Power Formation  ISSIP German Chapter Formation  Funding for ISSIP-CSL Conference  New Committees Formations:Publications, Elections, Conferences
  21. 21. 212013 ISSIP and/or its affiliates. All rights reserved.Thank you!