3. What is ISO?
• Stand for INTERNATIONAL ORGANIZATIONAL STANDARDS.
• It began in 1926 as the International Federation of the
National Standardizing Associations (ISA)
• Suspended in 1942 during world war 2
• In October 1946, ISA and UNSCC (United Nation standard
Coordinated committee) delegates from 25 countries met in
London and agreed to join forces to create the new
International Organization for Standardization.
• Promote development of standardization and
related activities to facilitate international trade in goods and
services, and cooperation on
economic, intellectual, scientific, and technological aspects.
4. ISO STANDARDS:
• ISO 31000 Family
principles and general guidelines on risk management
• ISO 14000 Family
standards deal with Environmental Management Systems. The
standards emphasis a commitment to comply with
environmental laws, to continue improving in preventing
pollution
• ISO 9000 Family
deals with Quality Management. This standard deals with what
an organization or business does to meet the customers
needs, satisfy regulatory requirements, create customer
satisfaction and continually improve performance.
5. ISO 9000 Series:
ISO 9000
• 9001
Quality Assurance in
Design/Development, Production, Installation, and Servicing
• 9002
Quality assurance In Production and Installation
• 9003
Quality Assurance in Final Inspection and Test
• 9004
Guidelines
• ISO 9000 and 9004 are guidelines, while ISO 9001, 9002, and
9003 are the categories in which a company may apply for
certification
6. INTRODUCTION
Introduction
Dell Inc. is a privately owned
multinational computer technology
company based in Round
Rock, Texas, United States, that
develops, sells, repairs and supports
computers and related products and
services.
Headquarters
Round Rock, TX United state of America
Founder
Michael S. Dell
Founded
November 4. 1984, Austin Texas USA
8. Benefits of ISO
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Controlling Resources.
Helping in Reduction of loss.
Help in Building Customers.
Standard and quality.
Proper Product Designs.
Drive efficiency in business.
New business opportunities.
9. Documents Requirement
• There are two important aspects:
• (1) your company has to actually do
everything that is contained in your
company's ISO 9001 documentation.
• (1) company not only needs to have a pretty
set of ISO 9001 documents but also needs to
actually conduct its business according to
these documents.
12. Implementation of ISO 9001 Certification in
Company
• Improved supplier performance and increased profits
• Gain new customers and additional business
• increased client satisfaction and simpler client
communication
• Improved quality management processes
• Simpler management reviews
• Reduced waste and increased productivity
14. New Customer and Additional Business
• Acquisition of ENSTRATIUS
• Credant technologies
• Gaining new customers
15. AUDITORS ROLE OF ISO
• Auditors work for certifiers
• Work of Auditors
Audit quality management systems. Decide if the system meets
all the requirements (complies with) of the relevant Standard. If
so, recommend that a certificate be awarded. Issue the
certificate. Return and re-audit the system at intervals to make
sure it remains compliant.
They don't: Coach, help you prepare, give advice, tell you what
to do or explain how to 'pass'. That is consulting and they are
prohibited from doing it; apart from other issues, it would be an
obvious conflict of interest.
