Islam Gomaa is a Data Storage Manager with over 15 years of experience in infrastructure services and storage management. He currently manages storage platforms and leads an infrastructure team at Commercial International Bank in Egypt. Prior to this role, he worked at IBM Egypt where he provided technical support, implemented storage solutions, and managed customer accounts. Gomaa has extensive training and certifications in storage technologies, virtualization, and business skills.

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Islam Gomaa Infrastructure Services Platform Manager CIB -Egypt
IBM Certified Specialist-Midrange Storage
Contact Information
Mobile : +201003690074 E-Mail: s_l_am@hotmail.com
Address: 613 Building #6 Youth City2- Giza – Egypt
Education
Qualifications
Bachelor of Communications and Electronics, Electronics Branch 2002
Faculty of Engineering - Helwan University, Egypt
Average Grade: Good
College Project of Graduation
1-Robotics & Human Arm Simulation which including implementing of required
Computer Interface Cards & Software (Image Processing) For Simulation.
2-EEPROM Programming using Visual Basic.
Projects Grades: Excellent.
Languages
Arabic Native
English Fluent
German Basic
Objective
Seeking employment that help me utilize my skills and abilities in a professional environment. To come
up with innovative ideas and concepts, that assist the growth of the organization.
Professional Experience
Profile
- I’m currently a Platform Manager for the Infrastructure Services in the largest private bank in Egypt, my own
profession is to manage Storage with different types and scales beside leading the team in daily Infrastructure
HW and SW support tasks, data migration, plans, performance monitoring and enhancements.
- My current role is to define, design, plan, implement and support each technology, ensuring they meet
business requirements and comply with corporate policy and standards.
- Managing the total cost of ownership of products and services, ensuring costs are identified, defined and
unitized, enabling business to make correct finance decisions, positively contribute to the process of cost
control and provide financial transparency.
- I have been a team member of IBM Egypt front office team that provide instant support and assistance for
IBM Field Engineers, Business Partners and Customers, we utilize calls and problems and assign
accurate/effectiveaction plans to return IBM machines back to optimal state .
- I have been a team member for IBM CEEMEA regional system “p” of support to minimize customer down time
and to identify and resolve complex system hardware failures in an effective way and across the region.
- I have been responsible for a geographical territory of customers. Owning their concerns and problems in a
way that represent me and my ex-company (IBM) as the top service provider they ever had seen.
- Assuming the responsibility for developing positive relationships with customer management and staff to
ensure high level of overall customer satisfaction in all assigned accounts.
- Prompt new Installations, storage implementation for most of the storage models, upgrades and relocation
activities and responsible for testing the hardware till the system is fully operational for the customer.
- Provided Support Training for L1 staff, I was one of the trainers in IBM Regional Support Center for Intel.
- Identify new services billable opportunities for my company (Department Key Identifier).
Key Skills
- IBM and EMC Storage Configuration, Support and Implementation, familiar with different OS platforms,
host types, Disaster Recovery and Copy Services tasks.
- Onsite / Remote Support, Implementation and Upgrade of all IBM Hardware Products.
- Systems Hardware Technology and Data Centers high level of awareness.
- Excellent Relationships with IBM clients, strong presentation and persuasion skills.
Recognitions in IBM
I have been selected 2 times to get the highest appraisal rating PBC 1 “Among top contributors”.
I have been selected 3 times to receive IBM service award in my department
Recognitions in CIB
I have been selected as a top achiever (the highest appraisal rating) at my first year.

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Key Courses and Training
Education in CIB:
Technical Training:-
1. Attending Storage Workshop at IBM Labs "Mainz, Germany"
2. Oracle VM for SPARC (Oracle Certified Training Center)
3. Data Center for Managers (HP Training at Egyptian BankingInstitute)
4. Introduction to IBM Cloud Computing (IBM Certified Training Center )
5. Oracle Service Bus Administration (Oracle Certified Training Center )
6. Oracle VM for SPARC (Oracle Certified Training Center)
7. Data Center for Managers (HP Training at Egyptian BankingInstitute)
8. Introduction to IBM Cloud Computing (IBM Certified Training Center )
9. Oracle Service Bus Administration (Oracle Certified Training Center )
10. Oracle Exadata Database Machine Administration (Oracle University – Dubai)
11. EMC VMAX3 Config. Mgmt and Business Continuity (EMC – London)
Business Skills and Management Training:-
1. Great Leaders (CIB Indoor- Franklin Covey Consultants)
2. Towards Management Success program (CIB Indoor-WestGate Consultants)
3. Team Building Program (CIB Indoor)
4. Presentation Skills (CIB Indoor - Outsourced Consultant)
5. 7 Habits of Highly Effective People (CIB Indoor - Signature Program "Franklin Covey").
6. Personal Brand Raising (CIB Indoor - Outsourced Consultant)
7. Project Managementfor non-ProjectManagers (CIB-Indoor)
8. ITIL v3 Life-Cycle Service Strategy (Global Knowledge)
Education in IBM:
Hands on Courses at IBM:
1. Services Business Orientation at IBM "Vienna, Austria".
2. IBM Storage Volume Controller Course "Mainz, Germany".
3. Mainframe and System Z Training workshop "Montpellier, France"
4. DS4000 / DS5000 Advanced Workshop "Mainz, Germany".
5. N Series - Technical Fundamentals "Mainz, Germany".
6. SAN Problem Determination “Atlanta, US”
7. DS8000 Advanced Workshop , “Vac, Hungary”
8. XIV Gen2 and Gen3 Training “Mainz, Germany”
9. MENA “Middle East North Africa” Front Office Workshop for remote support “Cairo, Egypt”
10. Attending Proof Of Concept workshop to simulate data migration approaches “Mainz, Germany”
11. POWER7 High End Advanced Problem Determination “Boulder, US”
Online Self Study and Virtual Courses at IBM
1. POWER6 Model 570 MMA Hardware Training. 11. IBM 2005 Storage Area Network switch.
2. Servicing the IBM eServer i5 and p5. 12. DS4000/DS5000 Skill Update Training “Virtual
Course”.
3. Servicing the 520, 550, 570, 590, 595 hardware. 13. Building Relationships.
4. Servicing the IBM power6 9119 FHA server. 14. AS/400e and iSeries Base Service Pre-
Training.
5. Servicing the Power5 eServer machines "Virtual Course". 15. How YOU Can Improve Client Satisfaction.
6. Service Agent for the IBM products. 16. Selling Managed Support Services.
7. IBM Total Storage DS8000 DS8100 DS8300 Service Training. 17. Support Client Data Handling.
8. IBM Enterprise Storage 2105 service training. 18. Linux Administration Tasks.
9. Servicing FAStT700, FAStT600, DS4700, DS4800, Exp100, and
Exp810 Storage.
19. Fiber Channel and SAN Fundamentals.
10. IBM 2145 TotalStorage SAN Storage Volume controller
Maintenance.

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Currently Studying Courses
 IBM Certificate for Cloud Computing Infrastructure Architect V1
 Business Skills Development (American Chamber of Commerce)
Other courses/Certifications.
• ITIL Foundation v3
• IBM System Storage Certified Specialist – Midrange Storage.
• Visual Basic 6 at Syndicate of Engineering.
• Time Management Course (online)
• Training at Radio and Television Union for 3 months
• English Conversation Course, levels 6 to 9 “Negotiation skills,
Meeting & Presentation and Risk Management”,
Business Track (Berlitz Academy)
Technical Courses at ACE “Previous Company”
1. UNIX (Introduction & Administration)
2. SEDCO (Arabization Techniques Course)
Career History
1/2013 – Current Employer Commercial International Bank (CIB)
-As a Data Storage Manager, I’m responsible for providing High Available solutions and DR capabilities, Storage
Different platforms [ DS8000, XIV, SVC, Flash Storage Systems, V7000 Unified, EMCVMAX,DS5020 and EMC Data Domain]
full awareness.
-As an InfrastructureServices team leader, I have more responsibilitiesto cover Power7/Power8and Blade systems
virtualization, PUREFLEX integration and Hardware.
- My Responsibilityis also covering Oracle SPARC T5 and Oracle Super Cluster Logical Domain deployments and
management.
-Work closely with teams responsible for vendor managementand vendor contract negotiations,to ensure SLAS
are monitored and managed and contractsare seen to be value for money.
-Identify areas of improvement in existing infrastructureincluding end of life technology replacement and
evaluation of new relevant technologieswithin the relevant environmentin accordance with industry trends.
Justifying investment through business cases and drive projects through assigned project managers.
-To ensure the respective technologies have optimum capacity and availability to meet the existing and future
needs of the business. To positively manage and minimize risks within the respective technologies.
- We contributedin Large Data Center Relocation to New DC (30 Km away) included all related activities
(Planning, Scripting, Configuration changes, etc …) .
- We have done another DC relocation / migration to new renovated Disaster Recovery DC .
- I contributed in different workshops with IBM, Oracle, EMC and Microsoft in the following areas:-
A. Design the Data Center Infrastructure with IBM and planning for the seamless migration with minimal
disruption to the bank business.
B. Different IBM workshops and hands-on training in :-
* Storage Improvementtechniques with IBM Mainz ESCC team.
* Workshop of how to achieve Active-ActiveDatacenterapproach and its applicability,roadmap.
* Storage TPC software implementation and upgrade with a consultant from IBM-Italy.
* Tivoli Flash Copy Manager (FCM) POC for better data protection of Core Banking Applications.
* POC of using V7000 unified as a centralized NAS storage for different Head Offices in the bank.
* Capacity Planning workshopswith IBM STG different teams.
C. EMC workshop for storage techniquesusing EMC products such as Recovery Point, XtremIO and VPLEX.
D. EMC POC for Networker Backup/Restoresoftware.
E. Oracle awareness presentation in Oracle engineered systems and SPARC products.
F. Microsoft awareness presentation in Cloud Computing.
10/2005 – 12/2012 IBM-Egypt, Egypt
Job Role Advisory System Support Representative
-As a System Support RepresentativeEngineer in IBM, I am responsible about geographical territory of customers, owning their
concerns and problems in all areas until resolved.
-As a front office member, I provide instant support for the local field for various support types of requests.
- As a member of CEEMEA VFE team for POWER , I have been a team member responsible to provide 2nd
line support
for local front office teams in CEEMEA countries for POWER systems.
- I have led many successful installations, migrations and data center movements at IBM-Egypt top customers in
Telco, Banking, Oil & Gas and Governmental sectors.
Other skills and Responsibilities.
- Support and Guidance for field engineers during normal working hours and in off shift hours.
- Responsible for putting an annual education plan for my team and keeping high skills level.
- Customer accountability and using the new tools & techniques to differentiate IBM service from competition.
- IBM Country Coordinator/Focal point for Engineering Changes “ECA”, Electronic Services Implement

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07/2002 - 09/2005 ACE, Egypt
Job Role Systems Support Engineer
- As a Third Party Maintenance (TPM) company, I have worked with wide variety of multiple system
environments.
- I was responsible for a geographical territory of customers, Solving their concerns and problems in all areas,
eliminating their dissatisfaction points.
- Familiarity with IBM, HP and NCR Unix systems.
Other relevant Information
Personal-related characteristics
- DemonstratingLeadership and management roles.
- Reliable, Co-operative and Result oriented.
- Fast learner and tending to be a role model for my job.
- Highly ambitious with great enthusiasm to learn more and acquire new experience promptly.
- Ability to work under supreme pressure and stress, to accomplish the assigned goals flawlessly.
- Effective team player in achieving work perfection and uniqueness
Personal Information:
Marital Status Married and have 3 kids
Health Excellent; non-smoker
Interests Reading, Travelling and Drawing.
References and Certificates are Available upon Request