Mohamed Gaber Ibrahim is an experienced IT professional currently working as a Remote Technical Support Specialist for IBM since 2015. He holds a Bachelor's degree in Communications and Electronics from Helwan University. His work experience includes roles as a UNIX and Linux System Administrator for IT Valley and Education, and as an IBM System Engineer for AIBK. He has over 10 years of experience administering AIX, Linux, and virtualization systems. He also has several technical certifications including CCNA, Solaris, Red Hat, AIX, and VMware.

1. Name Mohamed Gaber Ibrahim
Date of Birth 4th November 1983
Mobile 01022091544
Email mohammed.gaber.ibrahim@gmail.com
Email mgaber1@eg.ibm.com
Address Helwan-Cairo-Egypt
Military Status Performed
Marital Status Married
Education:
Bachelor Degree of Engineering, Helwan University. 2002-2007, Department: Communications and
Electronics.
Work Experience:
AUGUST 2015 till now IBM:
For IBM's EMEA clients Software Support Specialists are required to deliver post sale Remote
Technical Software Support Services for the AIX operating system.
Job Title:Remote Technical Support Specialist
Job Responsibility:
 Providing initial remote technical software support for AIX to clients
 Interacting with client and IBM functions consistently until problem solution

 Analyzing problems/situations, understanding problem impact on client
business
 Applying problem solving techniques
 Responding to client queries, providing timely resolutions to client issues
 Maintaining highest client satisfaction
 Maintaining positive client relationships even in severe and pressurized situations
 Performing problem management and end-to-end problem ownership
 Logging all related activities for each customer query and handling client data securely
 Employing IBM's standard support delivery methodologies and tools
 Performing in international software support delivery processes and environments

 Willingness to work in swing/night shifts
Participating in scheduled off-shift (call-out)
March 2010 – January 2013 IT-Valley (IBM partner)

2. IT-Valley operates in Egypt and Arab countries for more than12 years providing both Public and Private
Sectors with comprehensive set of IT Services including new HW/SW implementation, IT Support
Service and IT Learning Service.
Job Title: UNIX and LINUX System Admin
Job Responsibility:
 Deliver Support and Implementation Services for IT Valley customers
 Deliver User and Admin Training for Solaris Operating System.
 Deliver User and Admin Training for Red Hat Linux Operating System.
 Delver User and Admin Training for IBM Operating System “AIX”
January 2013 – June 2014 Education (IBM partner)
Education is delivering the highest standard of IT training and services to our clients as prescribed by
the most reputable IT industry leaders
Job Title: UNIX and LINUX System Admin
Job Responsibility:
 Deliver Support and Implementation Services for Education customers
 Deliver User and Admin Training for Red Hat Linux Operating System.
 Delver User and Admin Training for IBM Operating System “AIX”
June 2014 – AUGUST 2015 AIBK (Arab investment bank)
Job Title: IBM system engineer
Job Responsibility: perform all required operations on any IBM product S/W or H/W
AIX (main task)
o administration
o maintenance
o monitoring
 H/W configuration (power servers & storage)
o Monitoring
o Resource management
o Firmware updates
 manage backup schedule process through TSM (IBM Tivoli storage manager)
o configure backup schedule process according to bank policies
o ensure backup process completed successfully
o monitor libraries and tape drives for any hardware issue
 Application basic configuration and administration websphere(WAS) ,MQ and non IBM
oracle ,TEMENOS T24 core Banking
Professional Courses and Certificates:

3.  Cisco CCNA 2007 (640-801).
 Solaris System Administration (SCSA 2010).
 Solaris System Advanced Administration (SCSA 2010).
 Solaris System Networking and Security (SCNA 2010).
 Red hat administration 1,2 and 3 (2011).
 AIX System Implementation and Administration (2011).

 AIX Problem Determination and Advanced Administration (000-220 AIX System
Administration 2011).
 AIX I LPAR Configuration and Planning “Server Virtualization” (2011).
 AIX Virtualization 1 Implementing Virtualization (2013).
 AIX PowerHA System Mirror 6.1 Planning, Implementation and Administration (2013).
 Store-wize V7000 System Administration (2013)
 VMWare Vsphere (VCPICM5)(2013)
 tivoli storage manager (TSM) 6.3 implementation & administration
Technical Skills:
Virtualization
Virtualization, cloud computing based on vmware vsphere:
 Installation and configuration of ESXi hyper-visor.
 Creation and management of virtual machine.
 Creation and Configuration of clusters.
 Managing clustering advanced features: V_motion, SV_motion,DRS, HA and FT.
 Securing virtual system using permission and firewall.
MICROSOFT
 Windows server 2008: DNS,DHCP and active directory server’s basic configuration.
Languages:
 Arabic: native language.
 English: very good of both written and oral communication.
 German:learning
Military status
 Performed ( 3 years )