Papyrus Capture was used to automate the processing of over 10,000 documents received daily by Telekom Austria. The documents were scanned and classified into over 30 different types using Papyrus Capture and FreeForm technology. Key index data such as customer number, area code, postal code, and telephone number was automatically extracted from the documents using intelligent recognition. Documents requiring human review were flagged for operator verification. The automated system provided transparency and improved processing capabilities, allowing Telekom Austria to achieve new processing targets and improve customer service.
The document discusses JPMorgan Chase's implementation of Oracle's Distributed Document Capture solution to address challenges with physical document storage. Key points:
- JPMorgan Chase stored over 6 million document boxes offsite which led to delays, inefficiencies, and costs in retrieving documents.
- The solution implemented a globally distributed scanning and indexing system connected to centralized repositories to digitize documents.
- Early pilots involved over 1,000 users across different business units. The system was expected to scale to over 3,500 users.
- Benefits included reducing storage and retrieval costs by digitizing documents and improving employee efficiency by making documents searchable online.
The document discusses a document management system that allows for scanning, classification, indexing, archiving, searching, viewing, and collaboration of documents. It can scan documents from MFP machines or scanners into the system. Documents are classified, extracted from, and indexed. Users can then search, view, check-in/out documents from anywhere via a web browser. The system supports version control, routing, and collaboration on documents. It provides capture, organization, security and version control of documents.
The document discusses an electronic document management system (eDMS) product demonstration. It outlines challenges of conventional document handling methods like high storage costs, difficulty retrieving documents, and redundancy. The presentation agenda includes information on Tele Dynamics Sdn Bhd, features of eDMS like centralized digital storage and full-text search, and benefits like increased productivity and reduced costs. It demonstrates eDMS workflow and integration with other systems.
4 Ways To Save Big Money in Your Data Center and Private Cloudtervela
The thirst for real-time access to rich content and big data is turning enterprise datacenters into private computing clouds. However, making exabyte-scale data available and responsive to a global application network gets expensive. Fortunately there are things you can do to save big money in these sophisticated new environments. In this presentation you will learn how to save money, avoid costs, and create significant efficiencies in your private cloud by: Consolidating databases and data warehouses, Slashing big data storage and storage-based data replication , Replacing expensive middleware, and Eliminating cold disaster recovery
This document discusses data flow diagrams and their use in modeling the Multiplex Management System. It includes a level 0 context diagram and level 1 DFD showing data flows between external entities, processes, data stores. It also discusses the advantages of DFDs, introduces a sample data dictionary, and proposes a user interface design for the Multiplex system.
How a Cloud Computing Provider Reached the Holy Grail of Visibilityeladgotfrid
CloudShare is a cloud computing provider that was seeking a centralized system for operational visibility across its infrastructure. It evaluated Splunk and found that Splunk could aggregate data from all its systems, correlate business and infrastructure data, and provide analytics and dashboards. Splunk helped CloudShare gain insights through real-time monitoring, historical analysis, and business intelligence dashboards for various teams. It provided a single platform to handle CloudShare's massive "big data" volumes and give the visibility needed across the organization.
How future astronomy projects will generate enormous amounts of data, and what does that mean for astronomical data processing. Part of the virtual observatory course by Juan de Dios Santander Vela, as imparted for the MTAF (Métodos y Técnicas Avanzadas en Física, Advanced Methods and Techniques in Physics) Master at the University of Granada (UGR).
The document discusses JPMorgan Chase's implementation of Oracle's Distributed Document Capture solution to address challenges with physical document storage. Key points:
- JPMorgan Chase stored over 6 million document boxes offsite which led to delays, inefficiencies, and costs in retrieving documents.
- The solution implemented a globally distributed scanning and indexing system connected to centralized repositories to digitize documents.
- Early pilots involved over 1,000 users across different business units. The system was expected to scale to over 3,500 users.
- Benefits included reducing storage and retrieval costs by digitizing documents and improving employee efficiency by making documents searchable online.
The document discusses a document management system that allows for scanning, classification, indexing, archiving, searching, viewing, and collaboration of documents. It can scan documents from MFP machines or scanners into the system. Documents are classified, extracted from, and indexed. Users can then search, view, check-in/out documents from anywhere via a web browser. The system supports version control, routing, and collaboration on documents. It provides capture, organization, security and version control of documents.
The document discusses an electronic document management system (eDMS) product demonstration. It outlines challenges of conventional document handling methods like high storage costs, difficulty retrieving documents, and redundancy. The presentation agenda includes information on Tele Dynamics Sdn Bhd, features of eDMS like centralized digital storage and full-text search, and benefits like increased productivity and reduced costs. It demonstrates eDMS workflow and integration with other systems.
4 Ways To Save Big Money in Your Data Center and Private Cloudtervela
The thirst for real-time access to rich content and big data is turning enterprise datacenters into private computing clouds. However, making exabyte-scale data available and responsive to a global application network gets expensive. Fortunately there are things you can do to save big money in these sophisticated new environments. In this presentation you will learn how to save money, avoid costs, and create significant efficiencies in your private cloud by: Consolidating databases and data warehouses, Slashing big data storage and storage-based data replication , Replacing expensive middleware, and Eliminating cold disaster recovery
This document discusses data flow diagrams and their use in modeling the Multiplex Management System. It includes a level 0 context diagram and level 1 DFD showing data flows between external entities, processes, data stores. It also discusses the advantages of DFDs, introduces a sample data dictionary, and proposes a user interface design for the Multiplex system.
How a Cloud Computing Provider Reached the Holy Grail of Visibilityeladgotfrid
CloudShare is a cloud computing provider that was seeking a centralized system for operational visibility across its infrastructure. It evaluated Splunk and found that Splunk could aggregate data from all its systems, correlate business and infrastructure data, and provide analytics and dashboards. Splunk helped CloudShare gain insights through real-time monitoring, historical analysis, and business intelligence dashboards for various teams. It provided a single platform to handle CloudShare's massive "big data" volumes and give the visibility needed across the organization.
How future astronomy projects will generate enormous amounts of data, and what does that mean for astronomical data processing. Part of the virtual observatory course by Juan de Dios Santander Vela, as imparted for the MTAF (Métodos y Técnicas Avanzadas en Física, Advanced Methods and Techniques in Physics) Master at the University of Granada (UGR).
Isis Papyrus Billing Solutions Across Industries And PlatformsFriso de Jong
Papyrus Document System is a solution for generating customized customer bills and communications across different industries and platforms. It allows Orange to customize bills quickly based on customer details. GPU Energy uses Papyrus to format bills from SAP data for over 4.3 million customers internationally. Papyrus enables rapid development of flexible formats including conditional elements and charts. Corporations seek integrated solutions like Papyrus to create highly personalized documents for different channels from a single source document.
Through the lens of best practices in Content Marketing, this presentation focuses upon the real world challenges and solutions associated with the efficient and effective follow through of a documented content strategy. This is a presentation that connects the dots.
Topics touched upon include:
• change management
• team building
• resource identification
• resource allocation
• agency and subcontractor relationships
• budget development and the impact of all this upon technology procurement decisions.
During a 12 year period of producing content, primarily for digital marketing communications purposes, for government, nonprofit and B2B/B2C clients, presenter Russell Sparkman has encountered every possible roadblock to effective follow through in content strategy and content marketing.
Drawing upon his real world experiences, and those of others, Sparkman’s presentation will spell out the pitfalls that impact the chances of successful follow through of content strategy. While viewed through the lens of content marketing, the materials provided resonate across various roles in the content ecosystem.
Three stories are provided about test design and automation failures. The first story discusses not doing analysis before testing which leads to repeating work. The second story compares converting old code to a new framework versus refactoring, noting that converting takes 15 minutes but refactoring takes 3 months. The last story emphasizes running automated tests often to catch bugs fast and relying on frequent test results rather than just catching bugs during final testing.
Failure and Success in Software Automation by Oleksandr ReminnyiSoftServe
Oleksandr Reminnyi, System Architect at SoftServe, Inc. compared seven projects for his presentation on Failure and Success in Software Automation at the 2013 IT Weekend Ukraine conference that took place on September 14, 2013, in Kyiv, Ukraine. Here`s Oleksandr`s presentation.
"Building Intelligent Content from 30 Years of Legacy Documents," Intelligent...Earley Information Science
The document discusses building intelligent content from 30 years of legacy documents for a semiconductor manufacturing company. It describes four key challenges: 1) dealing with 30 years of legacy content in various formats, 2) providing information to customer engineers in clean rooms, 3) addressing intellectual property concerns with knowledge management, and 4) integrating various content systems. The presentation advocates a "four pillars" approach of considering people, processes, technology, and content to create an effective roadmap to intelligent content.
This document discusses four types of hierarchical architecture: main-subroutine architecture, master-slave architecture, layered architecture, and virtual architecture. Main-subroutine architecture reuses subroutines that are developed independently and passed data through parameters. Master-slave architecture supports fault tolerance through slaves providing replicated services to the master. Layered architecture decomposes a system into layers with defined responsibilities and interfaces between layers. Virtual architecture builds upon an existing system to provide virtual abstraction and portability.
Inbound Mail Processing - Technology Innovation Brochure by ISIS Papyrus Soft...ISIS Papyrus Software
Intelligent Inbound Mail Processing with Human Work Flow
Papyrus enables your incoming mail to flow:
- Intelligent Classification and Automated Distribution
- Human Workflow and Intelligent Routing to employees or departments
- Efficient data enrichment of all documents
- Automates the data enrichment of all documents
- Reduces throughput times and acquisition effort and more
- Processing all incoming communication channels
- A complete solution for agile Case Management
- Case Studies: Sanitas, City of Vienna, GIS, A1 Telekom
- Enables 2-Way Customer Communication
- Quick Response Management
KEY ADVANTAGES
- Reduced throughput time
- Less acquisition effort
- Information available earlier
- Channel independence
- Common view of customer
- Integration with SharePoint
- CMIS Adapter for FileNet, EMC, Alfresco, etc.
Learn More:
www.isis-papyrus.com/capture
www.isis-papyrus.com/archiving-edelivery
The Evolution of IT Outsourcing: Why Trusted Partnership Matters by Olha MorozSoftServe
The document discusses the evolution of IT outsourcing and the importance of trusted partnerships. It outlines factors to consider when outsourcing such as quality, price, reputation, business culture compatibility, and location. The document also examines outsourcing models including shared ownership, portfolio ownership and product ownership. It notes trends like more automation replacing cheap labor and increased verticalization. Indian providers are stepping up their capabilities while Eastern Europe offers benefits like cultural similarities and low attrition rates. Nearshoring provides advantages like similar legal regulations and no visa requirements. Outsourcing is growing with over 2.4 million US jobs outsourced in the last decade and security outsourcing on the rise. Trusted partnerships are key for successful outsour
This document provides an overview of software architecture. It defines software architecture as the high-level breakdown of a system into parts and the important decisions that are hard to change. The presentation discusses why architecture is needed for complex products or projects involving multiple teams. It outlines typical activities of a solutions architect and different levels of architectural scope. Drivers of architecture like requirements and constraints are presented. Common reference architectures and technology stacks are shown as examples.
Escape the Complexity - Technology Innovation Brochure by ISIS Papyrus SoftwareISIS Papyrus Software
The document discusses ISIS Papyrus' approach to business process management (BPM) and business communication integration. It introduces their Papyrus-Objects platform, which provides a complete solution using a self-learning system and integrated security. The platform allows non-programmers to model business processes and integrate applications, interfaces, and data without complex programming or projects.
Papyrus Web Applications & Portal - Technology Innovation Brochure by ISIS Pa...ISIS Papyrus Software
The document discusses Papyrus WebPortal, a platform that allows non-technical business users to generate standardized documents and communications through a web interface. It provides centralized access to document templates, content, and processes. This ensures consistency, reuse of text, and cost savings compared to separate point solutions. The platform also integrates with backend systems through adapters and allows both viewing and interactive editing of communications from a web browser.
The document describes the ISIS Papyrus software platform, which integrates enterprise content management, customer relationship management, and business process management. It delivers benefits across organizations by connecting content to business processes, increasing competitive advantage, and providing operational efficiencies. The platform is uniquely complete and allows non-technical business users to manage documents, templates, and communication processes.
Workflow & Business Process Automation Opportunities in the Healthcare MarketY Soft Corporation
Wouter Koelewijn, Y Soft Vice President and Managing Director of Y Soft Scanning Division, talked about opportunities in workflow and business process automation for healthcare market in USA.
YSoft SafeQ is a leading print management and document capture solution currently uses by more than 14 000 companies in more than 100 countries.
If you want to find out more about YSoft SafeQ, contact us at www.ysoft.com/contact-us or schedule your Live Demo at www.ysoft.com/demo.
Solutions Catalog # 3 by ISIS Papyrus Software
Learn More about successful Customer Implement
in various Industries and how the Papyrus Platform for
Inbound and Outbound Business Communication and
Process Management will make your organization
more flexible, efficient and responsive to customer needs.
Solutions Catalog # 1 by ISIS Papyrus Software
Learn More about successful Customer Implement
in various Industries and how the Papyrus Platform for
Inbound and Outbound Business Communication and
Process Management will make your organization
more flexible, efficient and responsive to customer needs.
Business Process Automation: Are You Ready for It?CompTIA
BPA stands for Business Process Automation. The document discusses BPA, including what it is, why now is the right time for BPA, the current momentum in the BPA market, the key pieces of a BPA solution, and challenges in implementing BPA. It finds that while many companies use technology in business processes like expense reports and invoices, fewer are fully automating these processes. It also identifies hurdles to successful BPA implementation, such as budget, understanding process connections, skills gaps, and changing mindsets.
Business process automation: The past, present and futureQorus Software
With current economic challenges and technology’s exponential growth shaping the way companies operate, automation has an integral role to play in many business processes. When utilized strategically, Business Process Automation (BPA) is a powerful tool for increasing productivity while reducing the amount of resources that are required to complete routine tasks.
By taking over repetitive (and often mind-numbing) tasks and processes, BPA can also play a key role in boosting staff engagement and satisfaction. This in turn increases talent retention and saves the costs associated with hiring and training new employees. With the mundane assignments taken care of by technology, employees have more time to focus on projects that require their unique human capabilities – such as creative thought, strategic decision-making or knowledge-based analysis.
That said, BPA goes beyond just handling routine tasks such as data manipulation or information management. It also covers the automation of complex business processes through the use of advanced technologies.
For more about how document automation should form part of your business strategy visit our website: https://www.qorusdocs.com/document-generation
The three common software architecture styles commonly used in distributed systems and XML Web Services are compared and contrasted. In particular, the key differences between traditional SOAP and REST styles are explored. Guidelines are presented on which style is most applicable for certain application scenarios, and when a combination of styles is necessary.
What does the future look like? Is it a dark space where we’re suffering from varying degrees of techamphetamine or are we heading towards a Utopian fantasy of abundance and harmony?
Understanding that our basic human needs and wants barely change, we explore the future state of a range of topics; from our need for physical sustenance through to our age-long fascination of transcending the limitations of our biology.
Looking at the future from a human perspective, our potential for greatness is teetering on a fine line between darkness and hope. We’re banking on the latter.
January 2006 Document Scanning Considerations PresentationJohn Wang
This document discusses considerations for scanning and digitizing paper documents. It notes that 90% of business information exists on paper and the volume is growing rapidly. Documents are often lost or misfiled, costing time and money. A digital document management system can solve these problems by scanning documents into a searchable electronic format. The document outlines various scanning options like full or partial backfile conversion, indexing processes, and typical applications that are good candidates for digitization like accounts payable or medical records. It also addresses challenges that may arise during conversion from old legacy systems to new digital formats.
Fujitsu & Readsoft Forms Classification and Document Automation WebinarKevin Neal
This document provides an agenda and overview for a webinar presented by Fujitsu and ReadSoft on document capture, classification, and automation. The webinar covers using Fujitsu scanners and ReadSoft software for invoice processing, the importance of document classification, trends toward higher resolution scanning, and information extraction techniques. An overview of the ReadSoft DOCUMENTS software suite and questions from attendees are also on the agenda.
Isis Papyrus Billing Solutions Across Industries And PlatformsFriso de Jong
Papyrus Document System is a solution for generating customized customer bills and communications across different industries and platforms. It allows Orange to customize bills quickly based on customer details. GPU Energy uses Papyrus to format bills from SAP data for over 4.3 million customers internationally. Papyrus enables rapid development of flexible formats including conditional elements and charts. Corporations seek integrated solutions like Papyrus to create highly personalized documents for different channels from a single source document.
Through the lens of best practices in Content Marketing, this presentation focuses upon the real world challenges and solutions associated with the efficient and effective follow through of a documented content strategy. This is a presentation that connects the dots.
Topics touched upon include:
• change management
• team building
• resource identification
• resource allocation
• agency and subcontractor relationships
• budget development and the impact of all this upon technology procurement decisions.
During a 12 year period of producing content, primarily for digital marketing communications purposes, for government, nonprofit and B2B/B2C clients, presenter Russell Sparkman has encountered every possible roadblock to effective follow through in content strategy and content marketing.
Drawing upon his real world experiences, and those of others, Sparkman’s presentation will spell out the pitfalls that impact the chances of successful follow through of content strategy. While viewed through the lens of content marketing, the materials provided resonate across various roles in the content ecosystem.
Three stories are provided about test design and automation failures. The first story discusses not doing analysis before testing which leads to repeating work. The second story compares converting old code to a new framework versus refactoring, noting that converting takes 15 minutes but refactoring takes 3 months. The last story emphasizes running automated tests often to catch bugs fast and relying on frequent test results rather than just catching bugs during final testing.
Failure and Success in Software Automation by Oleksandr ReminnyiSoftServe
Oleksandr Reminnyi, System Architect at SoftServe, Inc. compared seven projects for his presentation on Failure and Success in Software Automation at the 2013 IT Weekend Ukraine conference that took place on September 14, 2013, in Kyiv, Ukraine. Here`s Oleksandr`s presentation.
"Building Intelligent Content from 30 Years of Legacy Documents," Intelligent...Earley Information Science
The document discusses building intelligent content from 30 years of legacy documents for a semiconductor manufacturing company. It describes four key challenges: 1) dealing with 30 years of legacy content in various formats, 2) providing information to customer engineers in clean rooms, 3) addressing intellectual property concerns with knowledge management, and 4) integrating various content systems. The presentation advocates a "four pillars" approach of considering people, processes, technology, and content to create an effective roadmap to intelligent content.
This document discusses four types of hierarchical architecture: main-subroutine architecture, master-slave architecture, layered architecture, and virtual architecture. Main-subroutine architecture reuses subroutines that are developed independently and passed data through parameters. Master-slave architecture supports fault tolerance through slaves providing replicated services to the master. Layered architecture decomposes a system into layers with defined responsibilities and interfaces between layers. Virtual architecture builds upon an existing system to provide virtual abstraction and portability.
Inbound Mail Processing - Technology Innovation Brochure by ISIS Papyrus Soft...ISIS Papyrus Software
Intelligent Inbound Mail Processing with Human Work Flow
Papyrus enables your incoming mail to flow:
- Intelligent Classification and Automated Distribution
- Human Workflow and Intelligent Routing to employees or departments
- Efficient data enrichment of all documents
- Automates the data enrichment of all documents
- Reduces throughput times and acquisition effort and more
- Processing all incoming communication channels
- A complete solution for agile Case Management
- Case Studies: Sanitas, City of Vienna, GIS, A1 Telekom
- Enables 2-Way Customer Communication
- Quick Response Management
KEY ADVANTAGES
- Reduced throughput time
- Less acquisition effort
- Information available earlier
- Channel independence
- Common view of customer
- Integration with SharePoint
- CMIS Adapter for FileNet, EMC, Alfresco, etc.
Learn More:
www.isis-papyrus.com/capture
www.isis-papyrus.com/archiving-edelivery
The Evolution of IT Outsourcing: Why Trusted Partnership Matters by Olha MorozSoftServe
The document discusses the evolution of IT outsourcing and the importance of trusted partnerships. It outlines factors to consider when outsourcing such as quality, price, reputation, business culture compatibility, and location. The document also examines outsourcing models including shared ownership, portfolio ownership and product ownership. It notes trends like more automation replacing cheap labor and increased verticalization. Indian providers are stepping up their capabilities while Eastern Europe offers benefits like cultural similarities and low attrition rates. Nearshoring provides advantages like similar legal regulations and no visa requirements. Outsourcing is growing with over 2.4 million US jobs outsourced in the last decade and security outsourcing on the rise. Trusted partnerships are key for successful outsour
This document provides an overview of software architecture. It defines software architecture as the high-level breakdown of a system into parts and the important decisions that are hard to change. The presentation discusses why architecture is needed for complex products or projects involving multiple teams. It outlines typical activities of a solutions architect and different levels of architectural scope. Drivers of architecture like requirements and constraints are presented. Common reference architectures and technology stacks are shown as examples.
Escape the Complexity - Technology Innovation Brochure by ISIS Papyrus SoftwareISIS Papyrus Software
The document discusses ISIS Papyrus' approach to business process management (BPM) and business communication integration. It introduces their Papyrus-Objects platform, which provides a complete solution using a self-learning system and integrated security. The platform allows non-programmers to model business processes and integrate applications, interfaces, and data without complex programming or projects.
Papyrus Web Applications & Portal - Technology Innovation Brochure by ISIS Pa...ISIS Papyrus Software
The document discusses Papyrus WebPortal, a platform that allows non-technical business users to generate standardized documents and communications through a web interface. It provides centralized access to document templates, content, and processes. This ensures consistency, reuse of text, and cost savings compared to separate point solutions. The platform also integrates with backend systems through adapters and allows both viewing and interactive editing of communications from a web browser.
The document describes the ISIS Papyrus software platform, which integrates enterprise content management, customer relationship management, and business process management. It delivers benefits across organizations by connecting content to business processes, increasing competitive advantage, and providing operational efficiencies. The platform is uniquely complete and allows non-technical business users to manage documents, templates, and communication processes.
Workflow & Business Process Automation Opportunities in the Healthcare MarketY Soft Corporation
Wouter Koelewijn, Y Soft Vice President and Managing Director of Y Soft Scanning Division, talked about opportunities in workflow and business process automation for healthcare market in USA.
YSoft SafeQ is a leading print management and document capture solution currently uses by more than 14 000 companies in more than 100 countries.
If you want to find out more about YSoft SafeQ, contact us at www.ysoft.com/contact-us or schedule your Live Demo at www.ysoft.com/demo.
Solutions Catalog # 3 by ISIS Papyrus Software
Learn More about successful Customer Implement
in various Industries and how the Papyrus Platform for
Inbound and Outbound Business Communication and
Process Management will make your organization
more flexible, efficient and responsive to customer needs.
Solutions Catalog # 1 by ISIS Papyrus Software
Learn More about successful Customer Implement
in various Industries and how the Papyrus Platform for
Inbound and Outbound Business Communication and
Process Management will make your organization
more flexible, efficient and responsive to customer needs.
Business Process Automation: Are You Ready for It?CompTIA
BPA stands for Business Process Automation. The document discusses BPA, including what it is, why now is the right time for BPA, the current momentum in the BPA market, the key pieces of a BPA solution, and challenges in implementing BPA. It finds that while many companies use technology in business processes like expense reports and invoices, fewer are fully automating these processes. It also identifies hurdles to successful BPA implementation, such as budget, understanding process connections, skills gaps, and changing mindsets.
Business process automation: The past, present and futureQorus Software
With current economic challenges and technology’s exponential growth shaping the way companies operate, automation has an integral role to play in many business processes. When utilized strategically, Business Process Automation (BPA) is a powerful tool for increasing productivity while reducing the amount of resources that are required to complete routine tasks.
By taking over repetitive (and often mind-numbing) tasks and processes, BPA can also play a key role in boosting staff engagement and satisfaction. This in turn increases talent retention and saves the costs associated with hiring and training new employees. With the mundane assignments taken care of by technology, employees have more time to focus on projects that require their unique human capabilities – such as creative thought, strategic decision-making or knowledge-based analysis.
That said, BPA goes beyond just handling routine tasks such as data manipulation or information management. It also covers the automation of complex business processes through the use of advanced technologies.
For more about how document automation should form part of your business strategy visit our website: https://www.qorusdocs.com/document-generation
The three common software architecture styles commonly used in distributed systems and XML Web Services are compared and contrasted. In particular, the key differences between traditional SOAP and REST styles are explored. Guidelines are presented on which style is most applicable for certain application scenarios, and when a combination of styles is necessary.
What does the future look like? Is it a dark space where we’re suffering from varying degrees of techamphetamine or are we heading towards a Utopian fantasy of abundance and harmony?
Understanding that our basic human needs and wants barely change, we explore the future state of a range of topics; from our need for physical sustenance through to our age-long fascination of transcending the limitations of our biology.
Looking at the future from a human perspective, our potential for greatness is teetering on a fine line between darkness and hope. We’re banking on the latter.
January 2006 Document Scanning Considerations PresentationJohn Wang
This document discusses considerations for scanning and digitizing paper documents. It notes that 90% of business information exists on paper and the volume is growing rapidly. Documents are often lost or misfiled, costing time and money. A digital document management system can solve these problems by scanning documents into a searchable electronic format. The document outlines various scanning options like full or partial backfile conversion, indexing processes, and typical applications that are good candidates for digitization like accounts payable or medical records. It also addresses challenges that may arise during conversion from old legacy systems to new digital formats.
Fujitsu & Readsoft Forms Classification and Document Automation WebinarKevin Neal
This document provides an agenda and overview for a webinar presented by Fujitsu and ReadSoft on document capture, classification, and automation. The webinar covers using Fujitsu scanners and ReadSoft software for invoice processing, the importance of document classification, trends toward higher resolution scanning, and information extraction techniques. An overview of the ReadSoft DOCUMENTS software suite and questions from attendees are also on the agenda.
This document discusses how a large Italian telecommunications company automated their telephone billing process using Papyrus software. Key benefits included eliminating manual processes, reducing staff needs, and allowing new service offerings to be quickly added to bills. Papyrus provided centralized control over the entire document lifecycle from billing data to archiving. It allowed bills to be generated in multiple formats from a single data input in a highly efficient one-step process.
Fujitsu Scanners & Perceptive Software Best Practices In The Hospital Admissi...Kevin Neal
This document is a summary of a webinar presented by Fujitsu and Perceptive Software on best practices for the hospital admissions process. The webinar covered topics like common document types in admissions, planning scanner requirements, forms design recommendations, and an ImageNow software overview. It also discussed statistics on medication errors during admissions and presented case studies analyzing unintended variances between admission and discharge medication orders. The goal was to help hospitals optimize their admissions scanning and document management processes.
This document summarizes Newgen Software Technologies, a leading provider of business process management and document management solutions. It highlights that Newgen has over 800 workflow and imaging installations across 40 countries, including major telecom companies. Newgen is credited with some of the world's largest implementations and has an innovative culture with 26 patents. The document then provides examples of large-scale Newgen deployments in the telecom industry before discussing the benefits their solutions provide and details on their award-winning products and services.
The document discusses JPMorgan Chase's implementation of Oracle's Distributed Document Capture system to digitize and index paper documents. It describes problems with storing large volumes of physical documents off-site, outlines a solution to implement distributed scanning and centralized storage, and provides details on pilots across different business lines. Savings from reduced storage, retrieval and efficiency are estimated, with plans to expand usage across global locations. A second case study discusses Rabobank Netherlands' implementation of a centralized Enterprise Content Management system integrated with their Siebel deployment to provide customers document access.
The document discusses JPMorgan Chase's implementation of Oracle's Distributed Document Capture solution to address challenges with physical document storage. Key points:
- JPMorgan Chase stored over 6 million document boxes offsite which led to delays, inefficiencies, and costs in retrieving documents.
- The solution implemented a globally distributed scanning and indexing system connected to centralized repositories to digitize documents.
- Early pilots involved over 1,000 users across different business units. The system was expected to scale to over 3,500 users.
- Benefits included reducing storage and retrieval costs by digitizing documents and improving employee efficiency by making documents searchable online.
CAPSYS Capture is a complete, centralized and distributed document capture and automation platform designed to streamline the process of acquiring documents and information securely and efficiently. It allows users to acquire documents from anywhere in the world, associate document pages, assign metadata, and automate processes as much as possible. CAPSYS Capture can be deployed either as an on-premise solution, hosted online via a SaaS subscription, or as a pre-configured network appliance.
The document discusses the benefits of electronic content management (ECM) systems over paper-based systems, providing examples of how ECM systems can help reduce costs, improve efficiency, and accelerate cash flow for various types of organizations through six case studies. It also promotes Kodak scanning products and services for digitizing paper documents.
The document discusses how Mr. Copy strives to help customers implement software solutions to gain efficiencies, automate processes, and increase productivity by leveraging current equipment investments. It highlights benefits of document management systems such as reducing time spent searching for documents, improving access and collaboration, and ensuring regulatory compliance. Finally, it features several document management and capture solutions that can help organizations digitize paper workflows.
Papyrus is a document system that allows companies to generate customized documents across industries and platforms. It summarizes three customer use cases:
1) Orange uses Papyrus to customize phone bills quickly based on customer data. Papyrus allows Orange to separate bill formatting from billing data.
2) GPU Energy uses Papyrus to process 4.3 million international utility bills from SAP data. Papyrus enables flexible formatting of bills including charts and notices.
3) Papyrus allows creating highly personalized documents down to the sentence level drawing from variable customer data like service type and usage history. This strengthens customer relationships.
Global Document Imaging provides digital imaging, data management, and digital archiving services. Their mission is to lead the industry in digital imaging by providing superior customer service and quality. They digitally convert paper documents, organize and index them for easy retrieval, and securely store digital archives with remote access. This allows clients to reduce costs from lost, misfiled, or degraded documents while gaining efficiency and security.
CAP Big Data analytics detects anomalies in server log filesMarkku Ranta
CAP is a data analytic solution that reveals unusual events, security threats or service failures from the server log files.
Our customers are server admins and other IT professionals like DevOps engineers who don't have today efficient tools to utilize the massive volumes of data collected every day in the log files of their servers.
Smart Payables Strata Management Case Study HiZoe_Cowell
Guardian Strata implemented the Redmap document management system to digitize their paper-intensive processes and improve operational efficiencies. This enabled invoices, bank statements, and other documents to be scanned, classified, and stored electronically. Data from invoices was automatically extracted and invoices were paid electronically. Clients gained online access to records 24/7. The digital transformation streamlined workflows, reduced costs, and improved client services by providing transparency and faster issue resolution.
Mindtree is one of the first IT service providers to invest in emerging technologies and has developed various technology assets. Customers in product engineering services benefit heavily from our domain expertise.
Some of the technology assets developed include short-range wireless connectivity technologies such as Bluetooth and UWB, Video Analytic Algorithms, Acoustic Echo Cancellation, Audio Codecs, VoIP Stacks, etc.
This document discusses trends in document capture software and distributed capture. It summarizes that Kofax is a leader in the capture market and Forrester's Multichannel Capture Wave. It also discusses how capture is evolving from scanning documents to archive to using capture to initiate business processes. Distributed capture allows capturing documents at their point of origination from various sources like smartphones, fax machines, and MFPs rather than just at a centralized location. This improves processing times, automation, costs, governance and compliance. Trends include moving from centralized to distributed to hybrid processing models, in-house to outsourced to hybrid solutions, single purpose to multi-purpose capture, and single location to multisite capture.
Document capture software refers to applications that automate the scanning of paper documents. It captures documents via MFDs, desktop scanning, watch folders, email/FTP, and converts them to searchable digital formats through image enhancement and data extraction. It then stores and indexes the documents in document management systems, file servers or cloud storage according to configured workflows. These workflows use metadata, barcodes and OCR to dynamically route, process, file and distribute documents for different purposes such as invoice processing or records archiving. The software aims to eliminate costly paper-based processes and enable easy retrieval of critical business information.
The Orion terminal is an all-in-one device that can read checks and credit, debit, loyalty, and gift cards. It uses Duo-Read technology to simultaneously perform MICR and optical character recognition on checks at a 99.9% accuracy rate. The terminal captures high quality images and securely transfers them to a storage system. It has features like a drop-in paper roll and thermal receipt printer to keep checkout processes moving efficiently. The large, easy-to-use interface simplifies training and reduces support calls.
Similar to Isis Papyrus Document Capture Solutions (20)
We present to you the E-invoicing Yearbook 2017 - Q1. It shows the relevant content on e-invoicing, AP automation, e-procurement and compliance, published by us and our sponsors during the first quarter of 2017.
Our daily search for content regarding e-invoicing, AP automation and e-procurement lead to over 2,000 posts, published the past eight years.
On average, the E-invoicing Platform publishes ten posts per week. These posts are both user generated content from our sponsors, as well as content from other valuable sources.
This content is also published on Twitter, on LinkedIN and on Google (News). And every other week, the posts get extra attention via our newsletter, with currently over 8,900 recipients in 100+ countries.
As each post is interesting and newsworthy by itself, this is increased when we sort these posts in the sections underneath:
- Featured providers
- Opinions
- Mandatory and compliant e-invoicing:
- Interoperability and standardisation (in Europe):
- Case studies
- News in general
- Downloads, infographics and more
- Beyond e-invoicing: innovative and new services -
- Acquisitions, mergers and funding
- Around the globe
After each quarter of the year ends the E-invoicing Yearbook will be updated, building a picture of how the world of e-invoicing is progressing.
Publications 2017, Title only
Mug 'core' cross industry invoice european message implementation guideline...Friso de Jong
The document summarizes the MUG project which created a European Core Invoice guideline. It describes the project organization and deliverables, including a CEN workshop agreement document that defines a cross-industry invoice data model and syntax mapping. Next steps proposed include documenting mappings to other invoice formats, defining extensions, and establishing a change management process.
Electronic invoice processes in europe and enablement of sm es to use them ef...Friso de Jong
This document summarizes a workshop on electronic invoicing for small and medium enterprises (SMEs). It discusses how SMEs could benefit from e-invoicing through potential cost savings but may struggle with initial investments and resources required. The document also outlines barriers that prevent SMEs from adopting e-invoicing, such as a lack of standardized processes. Finally, it proposes several ways to facilitate SME adoption of e-invoicing, including through political support, incentives from large business partners, and user-friendly software solutions.
The document summarizes the European Commission's action plan to promote e-invoicing in Europe. It outlines four priorities: 1) ensuring a consistent legal environment, 2) achieving mass adoption among SMEs, 3) stimulating widespread use, and 4) promoting a common data model. Actions include implementing new VAT directive rules, revising e-signature rules, launching projects to help SMEs, publishing best practices, and establishing national and European e-invoicing forums. The goal is for e-invoicing to become the predominant invoicing method in Europe by 2020.
The document summarizes a presentation on an e-invoice compliance toolbox. It describes an interactive user interface based on an annex matrix from sustainable compliance guidelines. The interface allows filtering by role, process step, and business implementation. It is intended for entities using e-invoicing, especially SMEs. The document requests comments on the usability of the interface and content from the commentary and matrix.
The document discusses guidelines for electronic invoicing compliance across Europe. It aims to develop simplified, standardized guidelines that are easy to understand and apply. The guidelines will be translated into multiple languages and used to create an interactive online tool to help companies comply with e-invoicing regulations. The tool will classify different e-invoicing systems and controls to ensure invoice authenticity, integrity, and legibility. It will also provide guidance on processes to link invoices to supplies for audit purposes. Feedback is sought on the guideline content and usability of the interactive compliance tool.
The document summarizes the proceedings of the CEN WS eInvoices III Open Meeting held on December 12, 2011 in Brussels. It includes a Code of Practice and Glossary of Terms for electronic invoices. The Code of Practice establishes guidelines for trading parties, service providers, and public administrations regarding electronic invoicing. It addresses issues like ensuring authenticity and integrity of electronic invoices. The meeting aimed to finalize the Code of Practice and Glossary of Terms as requested by the European Commission to support adoption of e-invoicing.
Awareness and promotion of electronic e invoicingFriso de Jong
This document summarizes a meeting of the WG 4 Awareness & Promotion group regarding the Electronic Invoice Gateway (EIG). The group canvassed for an operator for the EIG, developed a business plan, and continued developing content for the gateway. Their objectives are to improve existing EIG services to increase e-invoicing awareness across Europe. The presentation outlines the benefits of being the EIG operator, the business plan's vision and framework, and how attendees can get involved.
Agenda workshop electronic invoices, phase 3Friso de Jong
The document summarizes an agenda for a workshop on electronic invoices. The workshop will discuss the development of guidelines for electronic invoicing, enabling small and medium enterprises to use electronic invoice processes in Europe, establishing conformance criteria for interoperability across e-business networks, and promoting awareness of electronic invoicing. The agenda includes welcome remarks, working group presentations, demonstrations of e-invoicing tools, discussions of draft guidelines, and plans for future work. The workshop is part of a multi-year effort to develop standards and guidelines for electronic invoicing in Europe.
Work Group 3 of the CEN e-Invoicing project developed three documents over multiple face-to-face meetings: 1) Conformance Criteria to guide implementation of e-invoicing in Europe, 2) a Model Interoperability Agreement for electronic invoicing service providers, and 3) a position paper on Addressing & Routing that identifies areas for further work. The group included contributors from across Europe who debated topics like terminology, legal compliance, technology standards, and addressing schemes to establish guidelines for electronic invoicing interoperability.
E invoicing as accelerator for cross-industry ediFriso de Jong
E-invoicing is accelerating the shift from paper to electronic documents across industries in Europe. By 2020, it is predicted that over 50% of B2B invoices will be electronic. E-invoicing helps align the differing needs of large and small companies by offering formats and processes appropriate for all sizes. It also helps standardize documentation between countries and industries. As e-invoicing adoption increases, it will drive increased automation of related electronic documents across supply chains.
Tax-compliant global electronic invoice lifecycle managementFriso de Jong
This white paper discusses tax-compliant electronic invoice management. It provides an overview of value-added tax (VAT) compliance challenges for businesses, different types of VAT enforcement regimes, and strategies for optimizing auditability. The document examines the history of ex-post auditability options and how electronic invoicing solutions can help ensure legal compliance for tax authorities. It also analyzes different e-invoicing legal frameworks and provides guidance on designing compliant invoice processes.
Rules of procedure of the european multi stakeholder forum on electronic invo...Friso de Jong
The document outlines the rules of procedure for the European Multi-stakeholder Forum on Electronic Invoicing. It establishes that the Commission will chair the group and convene meetings. It describes the process for setting meeting agendas, distributing documents, and adopting opinions. The rules allow for sub-groups, third party participation, and written procedures. It also covers record keeping, conflicts of interest, correspondence, transparency, and data protection.
Proposal for a work programme of the european multi stakeholder forum on e-in...Friso de Jong
The document proposes a work programme for the European Multi-Stakeholder Forum on e-Invoicing for its first year of operation. It outlines 4 tasks for the Forum: 1) Monitor e-invoicing adoption in EU states, 2) Exchange experiences and best practices, 3) Propose solutions to cross-border barriers, and 4) Discuss standards. For each task, it identifies priority topics and deliverables, including analyses of e-invoicing adoption rates and identification of barriers. Activity leaders would be appointed to coordinate input and recommendations for each task. The work would culminate in reports on the tasks delivered in September 2012.
Proposal for a work programme of the european multi stakeholder forum on e-in...
Isis Papyrus Document Capture Solutions
1. Papyrus Capture. Scan. Recognize. Classify.
Document Capture
Solutions
Papyrus Capture Telekom Austria
Understanding your documents - an overview. Centralization of incoming mail: classification and indexing
of paper and fax for automated distribution. Page 6
Page 2
Energy utilities Bank Austria Creditanstalt, Austria
Data Capture of forms for customer self-reading of supply Data capture at the highest level - processing of hundreds
meter for electricity. Page 3 of thousands of checks and bank transaction forms. Page 8
Winterthur, Switzerland Keba, Austria
Savings in costs by fully automated data extraction Thousand fold OEM-Application for self service banking
of complex doctors' statements Page 4 and lottery terminals. Page 10
2. Papyrus Capture
Understanding your Documents
document classification and extraction of unstructured data,
To make valuable, business-critical information on
incoming business documents (order forms, application forms, e.g. invoices.
invoices, money transfer forms, questionnaires, emails etc.)
accessible to a company, conversion to electronic data is The individual steps involved within data capture including
mandatory. Cost and time involved in manual data entry consti- scanning or fax import, classification of business documents,
tute the major part of document processing overall costs. recognition of data, validation and data export. These have
Successful business automation can only take place once the been fully automated within Papyrus Capture which employs
content (data) is electronically stored in and available to the IT advanced AI–technologies, such as Machine Learning, Neural
system as coded and uncoded information. Networks and a sophisticated level of Image processing -, Char-
acter - and Content Recognition - technologies. The user and
administrator functions can also be used on zero-install-clients
Intelligent document capture with Papyrus Capture provides
a wide range of capabilities that automate, speed up and within the Intra - or Internet by standard Web Browsers.
streamline information capture and integrate accurate, valida-
The case studies in this Focus Report demonstrate an extract of
ted data into any line of business applications. Papyrus
the manifold and highly demanding company solutions solved
Capture is a flexible platform for efficient high end utilization
of all capture related processes including solutions requiring by Papyrus Capture.
Advantages
The efficient capture of large quantities of printed documents greatly reduces costs resulting from labor and time intensive manual
data entry. Papyrus Capture allows for a typical system pay back period of 6 to 12 months based on the following advantages:
Speed - substantial acceleration of the document transformation process, data become available faster
Cost - drastic reduction in the cost of data capture and data entry
Quality - improvement of data cleansing through automatic plausibility checks (fuzzy context validation)
Versatility - access to data from archives and work flow systems
Scalability - Papyrus Capture can easily be customized and grows with the requirements, from a standalone desktop system
to high performance forms processing solutions for several hundred thousand documents per day.
Additional benefits - a higher percentage of a company's stored data is available to the ongoing processes
Process
Modules &
Acquire Image Extract Coded Information Transfer
Functionalities
Papyrus Capture
Papyrus Scan
Papyrus Classify
Papyrus FreeForm®
Scan or Fax Recognition Validation Export Applications
• Scanning • Image Preprocessing • Data Correction • Data Formatting
Mailroom Processing
• Image (Fax) Import • Classification • Data Completion • Transfer to:
• Batch Creation • Data Extraction • Data Entry - Archive Campaign Management
• Quality Assurance • Pre-Validation • Data Validation - Database
Forms processing
- EDM ...
Invoice Data Capture
Payment Transactions
Technical prerequisites
Papyrus Capture products support the current scanner models, run on PC and Server
industry standards and do not require any particular hardware.
2 ISIS Papyrus Focus Report
3. The Challenge
The reading of electricity supply meters
and other types of energy by utility company
p e r s o n n e l i s b o t h l a b o r i n t e n s i v e a n d c o s t l y.
In rural areas the meters are often remotely
situated and in the city gaining access is
often a problem.
Papyrus Capture for
Energy Utilities
Customer self-reading of supply meter for electricity
í The Solution: self-reading by the customers Documents that cannot be corrected or verified immediately
(e.g. need contact with the customer) are suspended and
forwarded to an exception item workstation or to a manual
Progressively, many utility companies are replacing the reading
process for on-going processing.
of supply meters using Internet reporting methods directly
from its customers’ self-read returns. The customer receives the
í Data export
meter reading card and completes the figures indicated on the
meter. Whenever there is a change in ownership, together with
Once the documents are validated they are automatically for-
the occasional random sampling a utility company’s represen-
warded for export whereupon the export files are transferred
tative will read the meters to provide assurance of reasonable
to the host applications. The export file formats are being pre-
coherence within the readings. The savings in expenditure as a
pared for direct entry into a database or “flat files” for uplift by
result of adopting these self-reading and direct electronic
the host application. At the same time text and image files are
reporting methods provide an ROI of an automated capture
prepared for archiving and other defined tasks.
solution within only a few months.
í Additional applications at energy suppliers
í Scanning
De-regulation within the electricity marketplace and other utili-
The reading cards are scanned in the mailroom using a high
ties in Austria has caused energy suppliers to place more
volume scanner.
emphasis on marketing activities to hold existing customers
í Import and Recognition and to acquire new ones. Knowing the capabilities of Papyrus
Capture, many of these utility supply companies are extending
the applications to include information capture for their mar-
The image files are automatically imported into the document
keting campaigns. These applications benefit from the integra-
capture system and the content of each pre-defined field is
ted analysis within the capture processes of Papyrus Capture to
read. Read rates of greater than 97% are being achieved reading
effect a quicker access to the returned marketing information
the handwritten numeric characters. The remaining question-
and achieve significantly reduced costs of capture .
able fields being marked for inquiry.To ensure that no false data
gets into the database, numerous plausibility checks are inte-
grated. For example: if the meter reading figure deviates
References
beyond the estimated range of variance the document is
forwarded to the correction and verification workstation.
Wienstrom GmbH
í Verification & Correction
Energie AG Oberösterreich
EVN
Tariff group staff within the ”Correction and Verification”section
need only deal with rejected character reads or those failing the KELAG
plausibility checks. The validation data and contextual informa- STEWEAG
tion used for plausibility checks are being retained within SQL-
Salzburg AG
databases. (e.g. Oracle, SQL Server, etc.)
Document Capture Solutions 3
4. An average of 7,000 invoices daily from insurance
clients and physicians represent a substantial
volume of information. Only recently have the
technology and tools been available to automate
the process of information capture.
Papyrus FreeForm® technology extracts the key data of
each invoice, such as insured client, date of treatment,
amounts involved. Due to adaptive document under-
standing functions and precise recognition it is even
possible to automatically capture every single service
item position, plus additional service related informa-
tion. The details provided by Papyrus Capture with
FreeForm® allow for consistent and objective revision
of the positions on the submitted documents.
Physician statements –
Extraction of every detail
The Requirements
The insurance company Winterthur is dealing with peaks of up to 10,000 invoices from physicians and laboratories daily.
The requirement was to extract relevant information from the invoices in support of the insurance customer’s claim for
reimbursement. Clearly, a capture power tool was required to provide a responsive service to its clients. However, each
supplier tends to have a unique invoice format which makes searching its contents for the information of interest a
significant challenge that could not be met by a conventional “bottom-up template-driven” approach. Furthermore, the
information of interest is frequently printed in small font size and not within constrained areas on the document.
The Solution:
Papyrus FreeForm® for Invoices
From previous experience Winterthur made their selec-
tion of solution supplier based upon the benchmark of a
pilot project. Papyrus Capture clearly won the benchmark
through its high flexibility, easy training and excellent
recognition results.
Papyrus Capture with embedded FreeForm® technology
searches for and extracts the relevant information from
each invoice.
The savings incurred through introducing the Papyrus
Capture solution were realized immediately and the costs
of the document capture system was recovered within
only a few months, especially due to facilitate detailed
revision of positions.
Complex sample document
4 ISIS Papyrus Focus Report
5. Functionalities
Logical definition libraries were initially created by ISIS comprising document patterns with basic document
types and their respective information fields requiring extraction. Then the expressions and descriptors
required for the “Extractor definitions” were generated by training from samples of each document type
(document class) using a “learn by example” approach.
Each position is found automatically and then validated and transformed for consistency with the information
held on a master database. This normalization of notational variance and uncertainties created within the text
recognition is achieved using ‘Fuzzy-logic’ matching technology.
Production Process
Image and Data Capture
The incoming invoices are scanned in both sorted and
unsorted batches using a high performance Kodak doc-
ument scanner.
Images of the documents are transferred automatically
within the system for classification into document type
and the extraction of their contents of interest.
Verification, Correction & Export
Staff within the verification group deal only with the
exception documents, e.g. uncertainties raised during
the recognition process or non-compliance to the
business rules.
Papyrus Capture Verification Mask
The processed document batches are then exported
automatically to the host system. During this stage the data for processing claim settlements are transferred via
ODBC into a DB2 database and from there into the Winterthur system “Heureka plus” .
The information contained within the statements/invoices are analyzed and checked for plausibility e.g. policy
coverage, scope of benefits provided, etc.
Controlled by a workflow system, the document images are presented to the responsible official for finalization.
Wincare,
the health insurance of Winterthur...
...is an enterprise within Credit Suisse Group, who is a worldwide leading bank and insurance corporation.
A “Top Ten” company in the Swiss health insurance sector with approximately 300,000 insured clients and
an annual turnover in excess of 500 million CHF.
Document Capture Solutions 5
6. T h e C u s to m e r
The Telekom Austria group is Austria’s leading
provider for telecommunication ser vices in
both stationar y and mobile net works.
In the Czech Republic, Croatia and in Slovenia
Te l e k o m A u s t r i a i s a m a j o r p r o v i d e r w i t h i n t h e
Internet and mobile communication business. In
2000 the corporate group with 18,560 employees
achieved revenue of EURO 3.9 billion. By the year-
e n d o f 2 0 0 0 Te l e k o m A u s t r i a h a d g r o w n t o m o r e t h a n
3 . 2 m i l l i o n t e l e p h o n e l i n e s a n d 2 . 8 m i l l i o n c u s t o m e r s w i t h i n t h e m o b i l e s e c t o r. T h e s e r v i c e s
o f f e r e d b y Te l e k o m A u s t r i a i n c l u d e t h e d a t a c o m m u n i c a t i o n a n d I n t e r n e t t e c h n o l o g y s e c t o r s .
TELEKOM AUSTRIA
Automated distribution of centrally received
mail and fax, using intelligent classification
process involving customer correspondence required re-struc-
The Requirements
turing, from the digitalization of incoming data (e.g.customer
mail and business documents) through to long-term archive of
In order to meet the demands of an increasingly competitive
information with fast and transparent data access available, on
marketplace Telekom Austria began an operational restructur-
demand, at the desktop.
ing to expand its service offerings. These included centralizing
its processing throughout Austria and higher automation of the
Within the project TOM (Telekom Office Management) ISIS,
incoming mail. However, the transactions relating to services
using its Papyrus Capture product, offered a solution that creat-
such as installing new telephone lines, changing of telephone
ed a transparent portal between the incoming paper docu-
numbers, issuing invoices, or changes in tariffs, typically involve
ments and the digital information resident within the system’s
the information interaction with its customers to be accom-
domain. The implementation of Papyrus Capture will also pro-
plished using paper.
vide the basis for the introduction of further workflow at
Telekom Austria.
In changing markets such as the telecommunication sector, a
proactive marketing strategy is essential. To be effective the
marketing campaigns require that representative volumes of The Solution
returned forms be processed rapidly.
The implementation of this concept was realized by ISIS using
In the case of Telekom Austria, the contents of more than 10,000 Papyrus Capture with Papyrus FreeForm® technology. Two high
letter and fax documents daily needed to be distributed fast volume scanners process up to 10,000 documents daily with
and reliably to the appropriate departments in the organization the document sorting and information extraction being per-
for ongoing processing. This demanded a highly integrated formed by Papyrus Capture. Unstructured mail and documents
solution capable of high levels of automation, accurate distri- are classified by the FreeForm® subsystem of Papyrus Capture
bution of documents, and the rapid introduction of new docu- and the index information is automatically extracted.
ment types.
At commencement of the project, the system was trained to
The Concept classify the incoming documents into 30 different document
categories. However, the number of document types has more
Telekom Austria’s scan center in Vienna was chosen as the cen- than doubled through subsequent additions by Telekom
tralized distribution point for all the incoming mail. The entire Austria’s trained personnel.
6 ISIS Papyrus Focus Report
7. The Production Process
The scanners generate images of the paper documents (TIFF files),
which form the basis for digitalization. Both single- and multi-page
documents are being handled as one business object.
The TIFF files are then imported into the Papyrus Capture database for
classification into document type. Initially, an automated prime sort is
performed based on image analysis and reading identified text.
Those documents that cannot be identified within the prime sort are
forwarded for further classification via FreeForm®, with its capability
to classify document types from less structured documents.
Following document classification the index
data is extracted from the contents of each
document. Typically, this index information
comprises: customer number, area code,
postal code (zip code) and telephone num-
ber.The extracted data is validated to ensure “Having learned to use the new tool and success-
its integrity using data matching (using
fully integrated the capture system into our existing
‘Fuzzy logic’ ) against the customer database
systems we obtained a high level of transparency,
and compliance to the business rules. If the
customer number does not correlate with a
which not only achieved new processing targets
given telephone number or if a data field is
but also improved our customer’s perception and,
incomplete, the system either corrects the
discrepancies or forwards the document for hence, improved acceptance of our products.”
data editing at an operator workstation. Each
Klaus Ambros, Telekom Austria AG
operator workstation presents a highly
intuitive user interface that focuses on the
information under consideration.
The resulting information is exported as a background task, in XML format, to the long-term IXOS archive system
together with the application server. Designated personnel within Telekom Austria may retrieve the information
and/or documents from the archive using the customer relationship management (CRM) System Clarify.
Furthermore, the extracted contents of each document are exported as an individual business case, in text file
format to Telekom’s host system for on-going processing.
Highlights
Accepts all document types .
Powerful design tools that simplify the definition of new document types and
extensive use of supervised “machine learn by example” techniques.
Rapid migration with minimal disruption to the operation
From the initial 30 forms the system has expanded significantly and is currently
handling in excess of 70 document types
The mail is typically distributed to the designated personnel throughout Austria
within 4 hours of being received.
Approximately 30% of the mail received daily requires to have its contents fully
extracted using automated recognition assistance. Of those requiring full content
capture 80% need no additional processing to be performed.
Decision Criteria
Capable of processing large daily volumes with high accuracy
Intuitive and productive user interfacing during the completion process
(Verification Module)
Improved performance benefits (number of documents per employee hour)
A flexible and comprehensive design environment to readily adapt the
system for new tasks
Workflow integration
Document Capture Solutions 7
8. About Bank Austria Creditanstalt:
Bank Austria Creditanstalt AG (BA-CA), a
m e m b e r o f t h e B a va r i a n H y p o Ve re i n s b a n k
Group (HVB), is the largest bank in Austria
with total assets of about 50 billion EURO
and 4,000 branches. BA-CA also has an
ex tensive bank network in Central and
Eastern Europe. Bank Austria Creditanstalt
services more than 1.8 million private and
120,000 corporate customers.
Bank Austria Creditanstalt
Data Capture at the Highest Level
Initial Situation/Objectives The Solution
The requirements for the new system which has to work for a Papyrus Capture ZV, ISIS
just-merged very large organization were: Papyrus’ flexible high-per-
formance capture platform,
is a special product for the
Fast processing on the day of entry, with the guarantee of
requirements of payment
highest recognition and validation
transactions. Its workflow
can easily be adapted
Rich functionalities, such as complete data capture, verifica- according to the differing
tion according to the “four-eyes-principle”
needs of each banking
establishment. The flexibility
Flexible, temporary access by various employees by provid- of Papyrus Capture ZV and
ing possibilities for verification, data completion and admin- its options for bank-specific balancing of account numbers and
istration from any workstation via a web application validating customer addresses were key decision factors for
selecting the ISIS Papyrus solution.
Integration into the existing IT and scanner environment
Papyrus Capture enabled the implementation of all require-
ments efficiently and successfully:
The new centralized processing office of Bank Austria Credit-
anstalt in Vienna has to handle an average of 200,000 incoming
Database matching of customer data and account wording
documents per day, in peak seasons even up to 400,000. The
check using Fuzzy Matching technology guarantees less post
incoming documents can be records submitted by customers
editing effort and more accurate data capture.
in paper form or transfer
orders for BA-CA accounts
The amounts read by OCR/ICR can be checked either by a visu-
electronically submitted
al comparison or by entering the amounts manually.The defini-
from other banks.The data of
tion of any control parameter for release is possible.
both document sources
should be handled by one
Local verification and validation with Papyrus Portal enables
document capture system.
data completion via the familiar Web browser environment.
The standardized A6 and A4
Data security is enabled by de-personalization of the records by
forms for national and inter-
“field-scrambling” (only single fields are displayed, no conclu-
national payment transac-
sion on the complete whole document information is possible).
tions can consist of print or
Additionally the connection to the central server is protected
hand writing.
through a Secure Socket Layer (SSL).
8 ISIS Papyrus Focus Report
9. The Process
Two Kleindienst H-Series and one Kleindienst SC 1660 are used for scanning. The scanning process generates Multi-Tiff images
(grey level image, dropout (net) image, front and rear side). On single payment transaction forms account number, bank identifi-
cation code, addressee, sender and the amount are registered. On records based on a cash transaction, addressee and amount are
captured. The number of different document types is unlimited and can be expanded at any time. Completion of data is done
either in a field-by-field way or on document level. Before the export, the data has to undergo a double verification control.
Highlights
A special highlight of this installation is the new method of data correction via web browser. The intranet-based correction with a
thin-client allows a flexible number of work places and entering the corrections from any network PC with a web browser. If nec-
essary, colleagues from other departments can collaborate after having been authorized as users by the system administrator and
thus help at daily or monthly peaks without additional co-workers or delays. This new technology dramatically simplifies mainte-
nance and roll out efforts as well as costs.
Document Capture Solutions 9
10. KEBA, an established company with
headquarters in Linz, Austria, is a major
world-wide provider in the fields of
industry, bank and service automation. KeWin Multimedia Lotto Terminal Source: KEBA AG
ISIS Papyrus provides the intelligent underlying recognition technologies that empower various KEBA solutions.
KEBA
Three Domains
One Cooperation
The technical abilities of KEBA with its 560 employees are a source of international respect specializing in the fields of control engineering, com-
munication technologies and production engineering. KEBA develops both products and solutions to meet the specific needs of their customers
and employs only proven advanced technologies to maintain a competitive advantage. Strong emphasis is placed upon the development
methodologies as well as compliance to regulatory international standards.
RONDO
RONDO, a product suite of KEBA, covers all main
domains of self-service banking.
The Rondo self-service program has a modular structure. It
offers customized solutions which are optimized to each
bank’s requirements. ISIS Papyrus recognition technology
is employed within the Rondo program to automate
services which are processed more efficiently and at lower
costs in self service than at the cash desk, e.g. scanning of
payment transaction slips.
KeWin 4forms Scanning Terminal ÜBox Source: KEBA AG
10 ISIS Papyrus Focus Report
11. Rondo self-serve transaction terminals
Currently there are about 3,000 Rondo self-serve terminals in oper-
ation. Each unit comprises a high level of functionality and has the
capability to process many types of transactions obtaining highest
recognition accuracy. The modular approach protects investment
through add-on functionality to meet future demands, following
the strategy to upgrade rather than replace equipment and opti-
mize economy of space.
Built to a robust design using proven advanced technologies and
high-tech components the terminals are easy to use and employ a
touch-screen user interface.
The ISIS “ÜBox”
As a natural continuation of the Papyrus back-office payment
processing systems ISIS developed and patented the self-service
scan-entry system called ÜBox. The ÜBox enables each customer to
directly scan bank documents thereby reducing the “point-of-
entry” process to an absolute minimum.
KeWin
KEWIN supplies a wide range of terminals from the entry-level models
through to the fast multimedia lottery terminals. The modular
approach of KEBA consoles makes them suitable for a wide range of
applications including: interactive ticket validation, lottery ticket
scan stations, etc. To handle the diversity in quality of the lottery
ticket entries, e.g. faded or incomplete marks, Papyrus Capture was
selected as the underlying recognition technology.
Customers of KEBA include:
Österreichische Lotterien GmbH
Österreichische Raiffeisenbanken
Österreichische Sparkassen
Sparkassen IT-Center IZB, Germany
Dubai Police
Telecom Asia, Thailand
Highlights of ISIS Technology at KEBA
Robust and accurate –OMR (mark reading)
%
OCR/ICR Character Recognition of both machine-print and
%
hand-print
Intelligent Image Pre-processing to ensure optimal
%
presentation to the recognition sub-system
Distributed direct document scanning
%
KEBA Quick Facts
Location: Linz, Austria
Industry: Development and manufacturing of industry,
bank and service automation equipment
Employees: 560+
Revenue: €70 million+
Document Capture Solutions 11
12. The Papyrus Document System is much more than a sum of software components.Its architecture
ISIS Locations
follows a thoughtfully designed blueprint providing solutions to individual customer problems as
International Headquarters
well as a long-term concept for integrating new technologies naturally into your environment.The Austria
Papyrus components can be used as stand alone products.Combined in an integrated system,they ISIS Information Systems GmbH
ISIS Marketing Service GmbH
cover the complete life cycle from development to the archive. ISIS Knowledge Systems GmbH
Alter Wienerweg 12
A Fully Integrated A-2344 Maria Enzersdorf
T: +43-2236-27551-0
Business Document Solution F: +43-2236-21081
Email: info@isis-papyrus.com
Using State of the Art Technology US Headquarters
ISIS Papyrus America, Inc.
301 Bank St.
Southlake, TX 76092
Papyrus Designer Suite
T: 817-416-2345
A complete package to fulfill all graphi- F: 817-416-1223
cal development requirements on a
Asia-Pacific Headquarters
Windows platform.
ISIS Papyrus Asia Pacific Ltd
9 Temasek Blvd.
Papyrus DocEXEC #15-03 Suntec City Tower 2
A high-speed formatting engine Singapore 038989
available on 12 platforms for T: +65-6339-8719
high volume batch and interactive F: +65-6336-6933
single document production. England
ISIS Papyrus UK Ltd
Papyrus Client with the 25 Cherry Orchard North
Kembrey Park
integrated DocEXEC formatter
Swindon
offers online and interactive docu-
Wiltshire SN2 8UH
ment application production and
T: +44-1793-644616
printing.
F: +44-1793-692978
Papyrus Desktop using a Plug-In Germany
ISIS Papyrus Deutschland GmbH
Interface with Papyrus Client provides user
Heerdter Lohweg 81
authorization by a role and policy system.
40549 Düsseldorf
T: +43-2236-27551-0
Papyrus Capture incorporates incoming F: +43-2236-21081
paper and email into the system by classifying them according to a sample document set or
Benelux
keywords. Text and data fields are extracted for further processing and archiving. Data is
ISIS Papyrus Benelux
provided in formats that are ready for instant processing by other business applications. Waterloo Office Park
Dreve Richelle 161
Papyrus Postprocessing/PrintPool B-1410 Waterloo
Documents of any data source can be bundled, sorted and merged into one envelope. Storing T: +32-2-352-8720
documents in the PrintPool with document index information allows to output manage them F: +32-2-352-8802
for different channels such a fax, e-mail, archive, internet delivery and print. Italy
ISIS Papyrus Italy Srl
Papyrus WebArchive fulfills customer care and Internet delivery requirements. The via Monte Navale 11
10015 Ivrea (TO)
documents can be viewed and printed in AFP format as well as converted on the fly for view-
ing in native PDF, GIF and TIFF formats. An XML interface links the document index information T: +39-0125-6455-00
F: +39-0125-6455-150
to third party long-term archiving systems.
France
Papyrus WebRepository provides document and resource versioning and validation ISIS Papyrus France SARL
La Grande Arche Paroi Nord
(from/to). User role management, print job management and automatic software distribution
92044 Paris La Défense
are standard features of the product.
T: +33-1-40903510
F: +33-1-40903501
Papyrus Host & Server and WebControl
Spain
ISIS Thot SL.
Papyrus Host is a Functional Subsystem linking to JES2/3 on OS/390 for remote print c. Azabache 17
management. Papyrus Server converts the independent AFP document format with 28224 Madrid
highest fidelity to the required output formats for printing, faxing, mailing, web and the archive. T: +34-91-351-1686
F: +34-91-351-4432
Papyrus WebControl offers the Print/Job/Queue Management for Papyrus Servers www.isis-papyrus.com
across the network using the Papyrus Objects Desktop.