This document provides an agenda and expectations for an Internet Sales 20 Group training event. It outlines what is expected of participants, including completing workbook exercises, actively participating, respecting others, actively listening, and having fun. Participants can expect workbooks, instructional design, a schedule, and top-notch speakers. It encourages participation on social media for a cash prize and a best idea contest. A situational analysis section asks participants questions about their role, success level, strengths, weaknesses, opportunities, threats, support system, training time, working style, outbound calls, and challenges between internet and showroom departments.