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THE CAPACITY FOR
INNOVATION –
TOMORROW’S AIRPORT
EXPERIENCE
Moderated by Andrew O’Connor
Airport Solution Line, SITA
• Airport capacity is at a premium and passenger numbers are growing steadily
• Passenger expectations are changing rapidl...
THE CAPACITY FOR INNOVATION –
TOMORROW’S AIRPORT EXPERIENCE
An airport view on the adoption of automated passport control....
DISCLAIMER
Any use, republication or redistribution of this content is
expressly prohibited without the prior written cons...
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The capacity for innovation: Andrew O'Connor, Product Director, Airport Solution Line, SITA

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With air transport looking ahead to major growth in passenger numbers, what needs to be done to tackle the challenges of capacity? How can tomorrow’s industry be more agile? How might the industry best embrace the end-to-end, proactive and intuitive capabilities of so-called self-service 2.0, as well as better ways of adapting to irregular operations with predictive analytics and A-CDM? And what developments will we see in air transport’s application of tablets and mobile devices, along with wearable computing use by agents?
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The capacity for innovation – tomorrow’s airport experience: Andrew O'Connor, Product Director, Airport Solution Line, SITA

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The capacity for innovation: Andrew O'Connor, Product Director, Airport Solution Line, SITA

  1. 1. THE CAPACITY FOR INNOVATION – TOMORROW’S AIRPORT EXPERIENCE Moderated by Andrew O’Connor Airport Solution Line, SITA
  2. 2. • Airport capacity is at a premium and passenger numbers are growing steadily • Passenger expectations are changing rapidly - With social media, travellers have become increasingly demanding • As a result, both Airports and Airlines need to improve the Passenger Experience • So how can the Industry innovate with IT to address these challenges? THE CAPACITY FOR INNOVATION – TOMORROW’S AIRPORT EXPERIENCE
  3. 3. THE CAPACITY FOR INNOVATION – TOMORROW’S AIRPORT EXPERIENCE An airport view on the adoption of automated passport control. Maurice Jenkins, Division Director, Information Systems & Telecommunications, Miami airport The service provider’s view on future technologies to manage the passenger experience at airport Jim Peters, Chief Technology Officer, SITA Lab An airline’s view on the current adoption of beacon technology. Phillip Easter, Director, Mobile Apps & Wearables, American Airlines
  4. 4. DISCLAIMER Any use, republication or redistribution of this content is expressly prohibited without the prior written consent of the Author. Permission to copy and reproduce content may be granted by the author, at their discretion, and by request only. Source: presentation of Andrew O’Connor, SITA at the 2014 SITA Air Transport IT Summit, Brussels. 2014 Air Transport IT Summit

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