8. Measuring performance
To measure performance in a useful way,
indicators must be established to answer
questions such as:
• What is going on around us?
9. Measuring performance
To measure performance in a useful way,
indicators must be established to answer
questions such as:
• What has happened so far?
10. Measuring performance
To measure performance in a useful way,
indicators must be established to answer
questions such as:
• What might we need to respond to?
13. Measuring performance
If you were the manager of a stationery
supply company…
…what reactive indicators would help you to
evaluate your current sales
performance?
14. Measuring performance
If you were the manager of a stationery
supply company…
…what proactive indicators could you
measure in order to provide
information on the future?
23. Measuring performance
• quality of the work environment and
equipment
You’ll need to look at the inputs that
contribute to health and safety management:
24. Measuring performance
• quality of the work environment and
equipment
You’ll need to look at the inputs that
contribute to health and safety management:
• effectiveness of systems and procedures
25. Measuring performance
• quality of the work environment and
equipment
You’ll need to look at the inputs that
contribute to health and safety management:
• effectiveness of systems and procedures
• behaviour and ability of people
26. Measuring performance
For example, if you intend to carry out an
inspection once a week, you can proactively
measure how many you actually perform
27. Measuring performance
A good proactive indicator should be:
• objective
• easy to measure
• cost effective to gather
• relevant to the group whose
performance you’re
measuring
30. Measuring performance
A range of people will be interested in this
information, both internally and externally:
• senior management
• line managers
• employees
• safety/employee
representatives
• shareholders
31. Measuring performance
A range of people will be interested in this
information, both internally and externally:
• enforcement bodies
• insurance company
• clients
• the public
33. Measuring performance
Auditing aims to find evidence of whether the
current management system complies with
the organisation’s policies and objectives
34. Measuring performance
An internal audit is performed by staff within
the organisation in order to evaluate the
effectiveness of the current system
35. Measuring performance
An external audit is undertaken by a third
party to provide an independent view,
usually for interests of other stakeholders
39. Measuring performance
As a manager, you (along with senior
management) may be involved in producing
an action plan to deal with audit findings
40. Measuring performance
Getting it right:
• Reactive indicators measure your outputs;
easily gathered, but have limitations
• Proactive indicators measure your inputs;
powerful, as they can provide warnings
• Audits provide a check on
whether your systems
are effective
41. Measuring performance
• What’s performance measurement about?
• How do you measure health and safety
performance?
• What is auditing?
Key learning points:
42. Measuring performance
Key learning points:
• What’s performance measurement about?
• How do you measure health and safety
performance?
• What is auditing?