The presentation covers some special situations that salespersons normally face. We will cover here how to handle objections, complaints and awkward customers.
project powerpoint
on pre existing website
on software packages
submitted by:
mr. romeo villaflores jr.
pup-o.u / bsem
submitted to:
professor thess moÑeza
September has arrived and we are getting ready to start the new academic year and get back to our everyday routine. Our students will probably be stocking up on new stationery, clothes and books for school, so we have designed our activities this month with this in mind. Our B2 First and C1 Advanced students will learn some useful vocabulary to describe graphs and comment on shopping habits. A2 Key and B1 Preliminary learners will practise their speaking and listening skills to be better prepared when they find themselves in shopping situations. Finally, the youngest ones can practise their speaking and writing to describe their favourite shop. Happy teaching!
The presentation covers some special situations that salespersons normally face. We will cover here how to handle objections, complaints and awkward customers.
project powerpoint
on pre existing website
on software packages
submitted by:
mr. romeo villaflores jr.
pup-o.u / bsem
submitted to:
professor thess moÑeza
September has arrived and we are getting ready to start the new academic year and get back to our everyday routine. Our students will probably be stocking up on new stationery, clothes and books for school, so we have designed our activities this month with this in mind. Our B2 First and C1 Advanced students will learn some useful vocabulary to describe graphs and comment on shopping habits. A2 Key and B1 Preliminary learners will practise their speaking and listening skills to be better prepared when they find themselves in shopping situations. Finally, the youngest ones can practise their speaking and writing to describe their favourite shop. Happy teaching!
The current situation forces us to rethink the business model within Food & Beverage, the way processes are designed and the way our long-term strategies are setup.
This doesn’t change the fact that in the meantime we are still uncertain what will be possible and when it will be possible. What will the situation be a month from now? What about three months or a year? What will the hospitality industry look like next year? Some changes will be short-term focused, other will remain. What we do know for sure is that, at least for the short term, we will have to deal with social distancing within everything we do. This in itself already seems to be a Herculean task, but fear not!
General Customer Experience Perspective Survey for The Alley Luj.docxshericehewat
General Customer Experience Perspective Survey for The Alley Lujiaoxiang
Dear respondents,
Thank you for agreeing to participate in this survey. I am a Master student from University of Technology Sydney. The data gained from this survey will be only as part of business project assignment. We promise that all the responses collected by this survey will be satirically confidential.
The purpose of this survey is to understand deeper Australian college students’ shopping experience and their attitudes toward bubble tea brands and their products. Based on those information, The Alley can provide better shopping experience and more various products in Australia in the future.
We appreciate your time to finish the survey and wish the best for you.
1. Have you tried any Bubble tea beverage?
A． Yes
B． No
2. How often do you drink bubble tea?
A. Occasionally
B. Once a day
C. Once every 2 weeks
D. Once every week
E. More than once a day
F. Never
3. Do you know The Alley Lujiaoxiang?
A. Yes
B. No
4. Which of the following Bubble Tea Brand have you consumed in Australia (can select more than one choice)?
A. Chatime
B. Coco
C. No fail
D. The Alley
E. ShareTea
F. Gongcha
5. Which factors could influence your decision when you choose bubble tea brand?
A. Social Media opinion
B. Recommendations from friends
C. Brand reputation
D. Package
6. What is your perception of the following bubble tea brands in regards of Quality? Rate every brand in all the attributes from 1 to 5. (1 = least preferred and 5 = most preferred)
Least Preferred
Chatime
Coco
No fail
TheAlley
ShareTea
Gongcha
1
2
3
4
5
Most Preferred
7. What is your perception of the following bubble tea brands in regards of Price? Rate every brand in all the attributes from 1 to 5. (1 = least preferred and 5 = most preferred)
Least Preferred
Chatime
Coco
No fail
TheAlley
ShareTea
Gongcha
1
2
3
4
5
Most Preferred
8. What is your perception of the following bubble tea brands in regards of Variety of Choice? Rate every brand from 1 to 5. (1 = least preferred and 5 = most preferred)
Least Preferred
Chatime
Coco
No fail
TheAlley
ShareTea
Gongcha
1
2
3
4
5
Most Preferred
9. What is your perception of the following bubble tea brands in regards of Availability? Rate every brand from 1 to 5. (1 = least preferred and 5 = most preferred)
Least Preferred
Chatime
Coco
No fail
TheAlley
ShareTea
Gongcha
1
2
3
4
5
Most Preferred
10. How do you rate following statements about The Alley?
Strongly Disagree
1
2
3
4
5
Strongly agree
I have enough variety to choose from The Alley.
The Alley can satisfy my needs when I want to adjust topping or any ingredients (e.g. Sugar, ice, filling base).
I can order The Alley’s product conveniently no matter where am I.
The product of The Alley is value for money.
I choose The Alley because it can provide unique products that other brands cannot.
I don't need to wait a long time to pick up my order.
The customer service ...
The current situation forces us to rethink the business model within Food & Beverage, the way processes are designed and the way our long-term strategies are setup.
This doesn’t change the fact that in the meantime we are still uncertain what will be possible and when it will be possible. What will the situation be a month from now? What about three months or a year? What will the hospitality industry look like next year? Some changes will be short-term focused, other will remain. What we do know for sure is that, at least for the short term, we will have to deal with social distancing within everything we do. This in itself already seems to be a Herculean task, but fear not!
General Customer Experience Perspective Survey for The Alley Luj.docxshericehewat
General Customer Experience Perspective Survey for The Alley Lujiaoxiang
Dear respondents,
Thank you for agreeing to participate in this survey. I am a Master student from University of Technology Sydney. The data gained from this survey will be only as part of business project assignment. We promise that all the responses collected by this survey will be satirically confidential.
The purpose of this survey is to understand deeper Australian college students’ shopping experience and their attitudes toward bubble tea brands and their products. Based on those information, The Alley can provide better shopping experience and more various products in Australia in the future.
We appreciate your time to finish the survey and wish the best for you.
1. Have you tried any Bubble tea beverage?
A． Yes
B． No
2. How often do you drink bubble tea?
A. Occasionally
B. Once a day
C. Once every 2 weeks
D. Once every week
E. More than once a day
F. Never
3. Do you know The Alley Lujiaoxiang?
A. Yes
B. No
4. Which of the following Bubble Tea Brand have you consumed in Australia (can select more than one choice)?
A. Chatime
B. Coco
C. No fail
D. The Alley
E. ShareTea
F. Gongcha
5. Which factors could influence your decision when you choose bubble tea brand?
A. Social Media opinion
B. Recommendations from friends
C. Brand reputation
D. Package
6. What is your perception of the following bubble tea brands in regards of Quality? Rate every brand in all the attributes from 1 to 5. (1 = least preferred and 5 = most preferred)
Least Preferred
Chatime
Coco
No fail
TheAlley
ShareTea
Gongcha
1
2
3
4
5
Most Preferred
7. What is your perception of the following bubble tea brands in regards of Price? Rate every brand in all the attributes from 1 to 5. (1 = least preferred and 5 = most preferred)
Least Preferred
Chatime
Coco
No fail
TheAlley
ShareTea
Gongcha
1
2
3
4
5
Most Preferred
8. What is your perception of the following bubble tea brands in regards of Variety of Choice? Rate every brand from 1 to 5. (1 = least preferred and 5 = most preferred)
Least Preferred
Chatime
Coco
No fail
TheAlley
ShareTea
Gongcha
1
2
3
4
5
Most Preferred
9. What is your perception of the following bubble tea brands in regards of Availability? Rate every brand from 1 to 5. (1 = least preferred and 5 = most preferred)
Least Preferred
Chatime
Coco
No fail
TheAlley
ShareTea
Gongcha
1
2
3
4
5
Most Preferred
10. How do you rate following statements about The Alley?
Strongly Disagree
1
2
3
4
5
Strongly agree
I have enough variety to choose from The Alley.
The Alley can satisfy my needs when I want to adjust topping or any ingredients (e.g. Sugar, ice, filling base).
I can order The Alley’s product conveniently no matter where am I.
The product of The Alley is value for money.
I choose The Alley because it can provide unique products that other brands cannot.
I don't need to wait a long time to pick up my order.
The customer service ...
We all have good and bad thoughts from time to time and situation to situation. We are bombarded daily with spiraling thoughts(both negative and positive) creating all-consuming feel , making us difficult to manage with associated suffering. Good thoughts are like our Mob Signal (Positive thought) amidst noise(negative thought) in the atmosphere. Negative thoughts like noise outweigh positive thoughts. These thoughts often create unwanted confusion, trouble, stress and frustration in our mind as well as chaos in our physical world. Negative thoughts are also known as “distorted thinking”.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
2. 5 CASES
1. VISUAL IMPAIRED CLIENTS
2. HEARING IMPAIRED CLIENTS
3. MOBILITY IMPAIRED CLIENTS
4. COMMUNICATION IMPAIRED CLIENTS
5. CLIENTS ON THE AUTISM SPECTRUM DISORDER
3. CASE 1: Visual impaired clients
A visual impaired client enters your restaurant
and he/she wants to know what is on the menu
but you don’t have a menu in braille.
4. CASE 1: Visual impaired clients
Example
What do you do?
a) Make clear that you don’t have a menu in braille so
you can’t help him/her
b) Read the menu out loud so the client knows what
he/she can order
c) Ask the company to read out the menu
…
Multiple-choice test
5. CASE 1: Visual impaired clients
Example
Put on a blindfold:
Try to figure out what the restaurant offers of
food and drinks
Try to order
…
Role-playing
6. CASE 2: Hearing impaired clients
A hearing impaired client and his/her
companion would like to order some food and
drinks.
7. CASE 2: Hearing impaired clients
Example
What do you do?
a) You address yourself to the interpreter and take
his/her order and you ask the interpreter what the
hearing impaired client wants to order
b) You address yourself to the hearing impaired client
and try to take his/her order. If it is not working out,
you can ask to the interpreter for a little bit of help
c) You give the hearing impaired client paper and pen
so he/she can write his/her order down
…
Multiple-choice test
8. CASE 2: Hearing impaired clients
Example
Put on a headphone/put in earplugs:
Try to order some food and drinks.
Try to ask if fries and sauce is included in your
dish.
…
Role-playing
9. CASE 3: Mobility impaired clients
A wheelchair user wants to enter your
restaurant but it is not possible as there are 2
steps in front of the entrance.
10. CASE 3: Mobility impaired clients
Example
What do you do?
a) You tell the client you are sorry, but it is not possible
to enter the restaurant
b) You provide a removable ramp so the client can
enter the restaurant
c) You ask the client that he/she can get up and walk
into the restaurant
…
Multiple-choice test
11. CASE 3: Mobility impaired clients
Example
Use a wheelchair:
Try to enter an entrance with steps without
using your legs or leaving your wheelchair
…
To be further elaborated
Role-playing
12. CASE 4: Communication impaired clients
A communication impaired client would like to
order but it takes a long time before he actually
says what he wants to order.
13. CASE 4: Communication impaired clients
Example
What do you do?
a) You are patient and wait untill the clients makes his/her
order
b) You try to guess what the client would like to eat/drink
c) You complete the clients’ sentences because it takes
too long
…
Multiple-choice test
14. CASE 5: Clients on the autism spectrum
disorder
A client on the autism spectrum disorder starts
screaming and making a lot of noise causing
inconvenience for other costumers.
15. CASE 5: Clients on the autism spectrum
disorder
Example
What do you do?
a) Tell the client that he has to leave the restaurant
immediately
b) Ask his/her company if he/she needs to cool down
in a quiet place
c) Tell the client he/she has to stop screaming because
he/she is disturbing other clients
…
Multiple-choice test
16. Disclaimer
For further information, related to the HORECACCESS project, please visit the project’s website at
https://horecaccess.eu/or visit us at https://www.facebook.com/pg/HORECAccess/.
Download our mobile app at
https://play.google.com/store/apps/details?id=com.horecaccess.mobile&hl=en.
This project ( HORECACCESS project - 2018-1-BG01-KA202-047904) has been funded with support from
the European Commission (Erasmus+ Programme). The European Commission support for the
production of this publication does not constitute an endorsement of the contents which reflects the
views only of the authors, and the Commission cannot be held responsible for any use which may be
made of the information contained therein.
