The role of the social worker is evolving, and social workers will need to adjust to the changes in social work practice in the technology age. In addition to the pressures of becoming technologically proficient, social workers will be required to absorb an increasing body of knowledge in order to remain informed supervisors. Given these pressures and the current modalities for educating social workers, mobile learning should be explored as a solution for training social workers. The environment, physical device and operation, and content and design are integral aspects of mobile technology affecting the successful application of knowledge. This presentation summarizes a qualitative study of whether having a mobile device embedded with practice-based information developed as an enhanced textbook will make it easier for social worker learners to retrieve and retain information. The study included a triangulation approach using grounded theory, user-centered research, and innovation diffusion theory. The grounded theory phase sought to understand how social workers are currently learning and retrieving information. The data collection methods included 25 face-to-face, in-depth interviews with field instructors. The second phase of the study developed an enhanced textbook based upon the grounded theory analysis, human-centered design principles, and cognitive psychology concepts. The field instructors’ suggestions and feedback from the data were built into the interface and design of the enhanced textbook. In the final phase of the study, innovation diffusion theory was used, and the subjects were asked if there was a benefit from the innovation. The results provided information on how to create an enhanced textbook and how to evaluate the outcome. In the current technology environment, applied research is often used for developing new products, due to the potential for immediate results. These results illuminate the value of using evaluative research when implementing a new technology.

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husITa 2014
Julie Gilliam
D.Sc. Candidate

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3. FIELD SUPERVISION TRAINING
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Field Supervision Training

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Field Supervision Training

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Field Supervision Training

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Field Supervision Training

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9. 9
Adapted from “An Interactive Model of Research Design” Qualitative Research, Design: An
Interactive Approach, by J. Maxwell, 2005, Copyright by Sage, p. 9.

10. AN ENHANCE TEXTBOOK
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12. GROUNDED THEORY
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GROUNDED THEORY
INTERRUPTIONS
LIGHTING
LOCATION
PACE
VOLUME/NOISE
TEMPERATURE

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GROUNDED THEORY
DISORIENTATION
INFORMATION PREFERENCE
PRESENTATION OF INFORMATION
FUTURE POSSIBILITIES

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GROUNDED THEORY
ADOPTION OF TECHNOLOGY
CHALLENGES
BELIEFS
TIME MANAGEMENT

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GROUNDED THEORY

17. HUMAN CENTERED DESIGN
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Human Centered Design
International Organization for Standardization
INTERACTIVE INTERFACES
KNOWN AS ISO 13407 BUT CHANGED IN 2010

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Human Centered Design
ATTENTION
MOTIVATION
MEMORY
REHEARSAL
RECALL
RECOGNITION
CONTEXT
AUDITORY

21. INNOVATION DIFFUSION THEORY
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TIME ORDERED SEQUENCE OF KNOWLEDGE
PERSUASION
DECISION
IMPLEMENTATION
CONFIRMATION
Rogers, Everett M. (2003). Diffusion of Innovations, 5th Edition. Simon & Schuster, Inc.
Kindle Edition.

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An Enhance Textbook

24. husITa 2014
Investigating the Role of An Enhance Textbook: Using the Principles of Human Centered Design

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Presentation available at http://juliegilliam.net/husITa.pdf