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Challenges and Opportunities for
Social Workers in
Contemporary Information Society
Dr. John Fung
Business Director (Sector and Capacity Development)
The Hong Kong Council of Social Service SWSD Conference 2016
June 2016
As of 24/06/2016, 15:14 (HKT)
The Seeing AI app By Microsoft Cognitive Services
Top-10 Technology Trends (2)
Source: Gartner
2015
The Device
Mesh
Ambient User
Experience
3D Printing
Information
of Everything
Advanced
Machine
Learning
Autonomous
Agent
&Things
……
Small Rotating Radius Wheelchair
By Single Person Transport Design
Non-intrusive Blood Sugar Tester
By Enano Health Limited
Exoskeleton for Trembling Hands / Parkinson's Disease Patients
By MedEXO Robotics
Hearing-Aid with Smartphone App
By CHEARS Technology Company Limited
Source: Amano
Source: Arjo Huntleigh & Para Mobility
Role of social workers
 To convince
 To translate
 To be testing field
 To be the reason
To convince
To translate
To be testing field
To be the reason
Objectives
 To use cyber means to reach out to young people in
need, in particular those identified as at-risk or hidden
 To provide identified youth timely intervention and
supportive service on their various at-risk behaviours on
Internet.
Cyber Youth Outreaching
At
Grandparent’
s funeral
Online Games
Chatroom
Website
Online market
Offline Activities
2Outreach
~50,000
Visits to proprietary
platform
5,534
Youths identified
through online
outreaching
Counsel
Online counseling
for 979 youths
Face-to-face
counseling for
137 youths (cases)
627 offline
activities, with
7,045 times of
participation
Change
98% cases show
positive change
97%
participants
shows positive
change
60
Source:
The Boys' & Girls' Clubs
Association of Hong Kong
Insights/ Challenges
 Anonymity
 Disclose social worker identity
 Pre-counseling? Platform limitations
 Culture/ language
 Presence
Cyber Youth Outreaching
Anonymity
Social Worker Identity
Pre-Counseling
Platform Limitations
Language / Culture
Presence
Cyber Youth Work
Way Ahead
Insights
Cultural differences
Pre-internet Internet era
Experience Change
Old is good New is best
Savor slowness Enjoy speed
Be focused Be multitask
Incremental change Disruption is good
Learn by practice Learn in no time
Uniqueness Standards / protocols
As of 24/06/2016, 15:14 (HKT)
What IT Systems are being used in your organization?
Webpage
Email System
Financial Management System
Online Fundraising
Social Media
General Service User / Membership System
HR Management System
Intranet and Internal Communication System
Service Recipient / Case Management System
Event Registration / Service Appointment System
Donation Management System
Volunteer Management System
Knowledge Management
Online Counseling Service
Online Outreaching Service
Others
95%
93%
81%
79%
75%
67%
63%
63%
51%
42%
40%
28%
21%
5%
0%
0%
82
The Portion of Electronic Data (among all data)
in Organization’s Administration
0%-20%
21%-40%
41%-60%
61%-80%
81%-100%
2%
13%
26%
42%
17%
83
0%-20%
21%-40%
41%-60%
61%-80%
81%-100%
11%
11%
38%
28%
11%
84
The Portion of Electronic Data (among all data)
in Organization’s Administration
Paro
Source: www.parorobots.com/
Sophia (Hanson Robotics)
Source: Youtube
March
2016
March 2016
WWW.HUSITA.ORG
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Challenges and Opportunities for Social Workers in the Contemporary Information Society

Editor's Notes

  1. ARTIFICIAL INTELLIGENCE More futuristic But the future is now Hatsune Miku Legendary, Hatsune Miku means first sound from the future   should i say she is really virtual or virtually real? Image, voice 100% synthesized by computer Has a lot of fans, audience in the video is real