The document provides an overview of IT Service Management (ITSM), detailing its significance in modern organizations. It covers the identification, processes, organization, and staff associated with IT services, emphasizing the need for continual service improvement. The session concludes with a recap and an opportunity for questions.

1. Introduction to IT Service
Management (ITSM)
An Overview
Your Name
Date

2. Agenda
• Introduction
• Identification of IT Services
• Processes Associated with IT Services
• The Organization of IT Services
• Staff Associated with IT Services
• Conclusion
• Q&A

3. Introduction
• Brief overview of ITSM
• Importance of ITSM in modern organizations

4. Identification of IT Services
• Definition and examples of IT services
• Criteria for identifying IT services

5. Processes Associated with IT
Services
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

6. The Organization of IT Services
• Structure of the IT service organization
• Roles and responsibilities within the
organization

7. Staff Associated with IT Services
• Key roles and skills required for IT service
management
• Training and development for IT service staff

8. Conclusion
• Recap of key points
• Importance of continuous improvement in
ITSM

9. Q&A
• Open the floor for questions