The document discusses various concepts related to marketing including definitions of marketing, core marketing concepts like needs, wants and demands, and different marketing orientations. It defines marketing as a social and managerial process to obtain what individuals and groups need and want through creating and exchanging products of value. It explains key concepts like needs, wants, demands, customer value and marketing as a function. It also summarizes different marketing orientations like the production concept, product concept, selling concept, marketing concept, consumer concept and social marketing concept. Finally, it discusses the benefits of marketing and purpose of marketing.
This document provides an introduction and overview of marketing. It defines marketing as a process of identifying and meeting customer needs profitably. Key points covered include:
- Marketing involves creating, promoting, and delivering goods and services to consumers and businesses.
- The marketing process includes understanding customer needs and the marketplace, designing a customer-driven strategy, preparing an integrated marketing plan and program, and capturing value from customers.
- Wants can become needs through commercials/ads or by convincing oneself a want is a need. Marketing helps translate needs and wants into demand for products and services.
This document provides an overview of sales management. It begins by defining sales management and outlining its scope, objectives and functions. The functions of sales management include planning, organizing, staffing, directing, controlling and coordinating. Personal selling is discussed, including the buyer-seller relationship and different selling situations. The document also discusses what makes an effective sales executive and how to recruit successful salespeople. It covers motivating the sales team through motivation programs and incentives. Finally, it discusses managing a salesperson's time effectively and planning their territory in a nine-step process.
This document provides an introduction and overview of marketing. It defines marketing as a process of profitably translating customer needs into revenue. The key aspects covered include understanding customer needs and wants, designing customer-driven marketing strategies, relationship marketing, and current changes and challenges in marketing. The marketing mix and its components are also introduced as topics to be covered in the next lecture.
The document provides an overview of sales management. It discusses key concepts like the definition of sales management, its objectives and functions. Specifically, it notes that the objectives of sales management are to generate sufficient sales volume, contribute towards current profit, and ensure continuous growth of the organization. The functions of sales management include planning, organizing, directing, controlling and coordinating the personal selling activities of a business. It also examines the relationships between sales management and other marketing activities.
The document discusses several key marketing concepts:
1. It defines marketing as satisfying needs through exchange processes, with the goal of making selling unnecessary.
2. The marketing mix, or 4Ps (product, price, place, promotion), are controllable activities to produce a desired response from customers.
3. Marketing research helps identify problems and opportunities to improve decision making related to products, pricing, distribution, and promotion.
Meaning & Objective of sales management; Meaning & Personal selling objectives; theories of selling; personal selling process; sales force; compensation and motivation of sales force
The document discusses various concepts related to marketing including definitions of marketing, core marketing concepts like needs, wants and demands, and different marketing orientations. It defines marketing as a social and managerial process to obtain what individuals and groups need and want through creating and exchanging products of value. It explains key concepts like needs, wants, demands, customer value and marketing as a function. It also summarizes different marketing orientations like the production concept, product concept, selling concept, marketing concept, consumer concept and social marketing concept. Finally, it discusses the benefits of marketing and purpose of marketing.
This document provides an introduction and overview of marketing. It defines marketing as a process of identifying and meeting customer needs profitably. Key points covered include:
- Marketing involves creating, promoting, and delivering goods and services to consumers and businesses.
- The marketing process includes understanding customer needs and the marketplace, designing a customer-driven strategy, preparing an integrated marketing plan and program, and capturing value from customers.
- Wants can become needs through commercials/ads or by convincing oneself a want is a need. Marketing helps translate needs and wants into demand for products and services.
This document provides an overview of sales management. It begins by defining sales management and outlining its scope, objectives and functions. The functions of sales management include planning, organizing, staffing, directing, controlling and coordinating. Personal selling is discussed, including the buyer-seller relationship and different selling situations. The document also discusses what makes an effective sales executive and how to recruit successful salespeople. It covers motivating the sales team through motivation programs and incentives. Finally, it discusses managing a salesperson's time effectively and planning their territory in a nine-step process.
This document provides an introduction and overview of marketing. It defines marketing as a process of profitably translating customer needs into revenue. The key aspects covered include understanding customer needs and wants, designing customer-driven marketing strategies, relationship marketing, and current changes and challenges in marketing. The marketing mix and its components are also introduced as topics to be covered in the next lecture.
The document provides an overview of sales management. It discusses key concepts like the definition of sales management, its objectives and functions. Specifically, it notes that the objectives of sales management are to generate sufficient sales volume, contribute towards current profit, and ensure continuous growth of the organization. The functions of sales management include planning, organizing, directing, controlling and coordinating the personal selling activities of a business. It also examines the relationships between sales management and other marketing activities.
The document discusses several key marketing concepts:
1. It defines marketing as satisfying needs through exchange processes, with the goal of making selling unnecessary.
2. The marketing mix, or 4Ps (product, price, place, promotion), are controllable activities to produce a desired response from customers.
3. Marketing research helps identify problems and opportunities to improve decision making related to products, pricing, distribution, and promotion.
Meaning & Objective of sales management; Meaning & Personal selling objectives; theories of selling; personal selling process; sales force; compensation and motivation of sales force
This document provides an overview of a course on selling and sales management taught at IILM Graduate School of Management. It discusses key topics that will be covered in the course, including the evolution of sales management, the nature and role of sales management, marketing concepts like the production concept, product concept, selling concept, and marketing concept. It also discusses the holistic marketing concept and its four components: relationship marketing, integrated marketing, internal marketing, and social responsibility marketing.
Pmt l1 - what is marketing - nature and scopenfnqindia
Marketing involves identifying and satisfying customer needs through the exchange of products and value. It is a social process that helps individuals and groups obtain what they need. Effective marketing is customer-oriented and focuses on current and future customer requirements profitably. The marketing concept makes customer satisfaction the focus of all business activities and requires the organization to have a customer-oriented philosophy.
This document discusses sales management and distribution management. It covers topics such as the definitions, objectives, and evolution of sales management. It also discusses the roles and structures of sales departments and organizations, including functional, product specialization, market specialization, territory-based, and hybrid structures. Additionally, it touches on the importance of distribution and provides definitions related to distribution.
Marketing is creating value for customers and managing relationships to benefit the organization and stakeholders. Marketing management is choosing target markets and gaining, keeping, and growing customers through superior value. Marketing involves goods, services, events, people, ideas, and more. The marketing plan guides the marketing effort through strategic and tactical levels. Marketing research systematically addresses specific marketing situations through problem definition, research planning, information collection, analysis, and findings presentation.
Marketing involves creating, communicating, and delivering value to customers. It is a key function for ensuring demand and customer retention. The core concepts include understanding customer needs, wants, and demands to develop target markets and value propositions. Modern marketing realities include forces like technology, globalization, and increased competition. Key tasks for marketing managers are developing strategies, gathering customer insights, building brands, and delivering value to create long-term growth.
Project of selling and sales management of MagazineDurgadatta Dash
Includes all the phases of sales along with sales pitch, sales force evaluation, sales forecasting, sales quota and budgeting and territory design along with the organizational structure.
Ssm lecture-01 & 02 (development and role of selling in marketing)Revisiting Strategy
This document discusses the nature and role of selling, as well as different selling approaches and types of salespeople. It begins by explaining that selling involves making sales and is important for linking companies to customers. Some key selling approaches discussed are transactional, consultative, and enterprise selling. Salespeople are also classified as order takers, order creators, or order getters depending on their role in the sales process.
The document discusses buyer-seller dyads and different types of personal selling situations. It describes the relationship between a salesperson and prospect as a buyer-seller dyad. Personal selling situations are divided into two groups: service selling which includes order takers, delivery salespeople, route salespeople, missionaries, and technical salespeople; and developmental selling which includes creative salespeople of tangibles and intangibles. Recent trends in selling discussed include relationship selling, consultative selling, team selling, and sales force automation.
This document provides an overview of sales management including:
1) Key concepts in sales management like meaning, importance, types of sales organizations, and qualities of sales managers.
2) Emerging trends in sales like the evolution of more strategic sales roles and functions.
3) The sales management process involving formulation, implementation, and evaluation of strategic sales programs.
4) Various sales management functions like planning, staffing, training, leading, and controlling sales personnel.
Sales management involves planning, organizing, leading, and controlling a company's sales force. The key objectives of sales management are to increase sales volume, profits, and business growth over time. Effective sales management requires motivating and developing salespeople while also setting goals, evaluating performance, and ensuring coordination between the sales, marketing, and other business functions.
This document provides an overview of marketing management. It defines marketing as creating, communicating, and delivering value to customers and managing customer relationships to benefit an organization and its stakeholders. It emphasizes that financial success depends on marketing and that marketing involves tough decisions around product design, pricing, distribution, and advertising. The document also discusses what is marketed (goods, services, etc.), who conducts marketing, definitions of marketing from different perspectives, and marketing management tasks like capturing insights, connecting with customers, and creating long-term growth.
This document provides an overview of key concepts in marketing, including definitions, classifications, and frameworks. It defines marketing as managing profitable customer relationships through planning and executing the conception, pricing, promotion, and distribution of goods and services. The document outlines five basic marketing concepts: needs and wants, products and services, value and satisfaction, exchange and transactions, and markets. It also discusses four classifications of marketing philosophy: production, product, sales, and societal marketing. The overall purpose is to introduce foundational topics in marketing.
Are you an entrepreneur confused about marketing? Watch this slide show for a quick review of the fundamentals of marketing. For more free resources visit http://www.hitvirtual.com
The document discusses the product life cycle (PLC), which describes the stages through which a product passes from introduction to decline. It defines the PLC and outlines its key stages - introduction, growth, maturity, and decline. Each stage is characterized by different sales volumes, prices, profits, and marketing strategies. Factors like technology changes, competition, and demand can affect the PLC. Marketers must adapt their strategies at each stage to maximize sales and profits over the lifetime of the product.
Старо и златно - Philip Kotler - Sofia, Lecture 11.14.07Iva Fazlova
The document discusses challenges facing companies in global markets and recommends that companies strengthen their marketing skills in innovation, differentiation, and branding to defend domestic markets from foreign competitors. It also emphasizes focusing on customers, using market research, and differentiating through superior value rather than lowering prices. The document outlines approaches companies can take to find new opportunities through customer insights, innovation models, and blue ocean strategy.
Case the sales_management_game_-_the_nature_and_scope_of_sales_managementMd Saifullah Khalid
This document discusses sales management and its scope. It begins by defining sales management according to the American Marketing Association as planning, directing, and controlling personal selling tasks. It then describes the characteristics of different types of selling jobs and the roles of salespeople and sales managers. The document outlines the sales management process, including formulating a strategic sales program, implementing it, and evaluating performance. Key aspects covered are coordinating sales with other marketing activities, managing the sales force, and using policies and procedures to influence salesperson behavior and motivate performance.
This document provides an introduction and overview of key marketing concepts. It begins by defining marketing as both an ancient and modern business practice. The document then discusses the evolution of marketing and its focus on customer needs. Several definitions of marketing are presented emphasizing identifying and satisfying customer needs profitably. The rest of the document outlines fundamental marketing concepts such as needs, wants, demands, benefits, value, exchange and more.
This document discusses key concepts in marketing including:
1. Traditional definitions of marketing focus on selling and managing customer relationships, but marketing also involves creating value and profitable relationships.
2. The marketing process involves understanding customer needs, designing a customer-driven strategy, implementing an integrated program, building customer relationships, and capturing value.
3. Understanding customer needs involves analyzing their wants, demands, and satisfaction in the marketplace. The strategy should determine which customers to serve and how to best serve them.
This document provides an introduction to the topic of Marketing Management. It discusses key concepts such as the nature and scope of marketing, marketing orientations like production and product concepts, and the marketing mix of product, price, place, and promotion. It also examines the marketing environment including the microenvironment of suppliers, customers and competitors as well as the macroenvironment factors such as economic, natural, technological, cultural and political environments. The document aims to give an overview of foundational marketing concepts.
The document provides an overview of marketing concepts including:
1. Definitions of marketing from the AMA and Philip Kotler emphasizing creating and delivering value for customers.
2. The five competing concepts that guide company orientation including production, product, selling, marketing, and societal marketing concepts.
3. Marketing management tasks such as developing strategies and plans, connecting with customers, and building brands.
4. Trends in marketing like relationship marketing, integrated marketing, and the holistic marketing concept which recognizes that all aspects of a business impact marketing.
Dove's marketing director had a moral problem with how the company was marketing its soap using models that promoted unrealistic beauty standards. This was negatively impacting her daughter's self-esteem. She created a mock advertisement using the daughters of company directors to show how the advertising made girls feel unattractive. The executives were moved by this and completely overhauled Dove's marketing strategy to be more inclusive of all beauty types. As a result, Dove doubled its profits from £1 billion to £2 billion by changing its approach to be more socially responsible.
This document provides an overview of a course on selling and sales management taught at IILM Graduate School of Management. It discusses key topics that will be covered in the course, including the evolution of sales management, the nature and role of sales management, marketing concepts like the production concept, product concept, selling concept, and marketing concept. It also discusses the holistic marketing concept and its four components: relationship marketing, integrated marketing, internal marketing, and social responsibility marketing.
Pmt l1 - what is marketing - nature and scopenfnqindia
Marketing involves identifying and satisfying customer needs through the exchange of products and value. It is a social process that helps individuals and groups obtain what they need. Effective marketing is customer-oriented and focuses on current and future customer requirements profitably. The marketing concept makes customer satisfaction the focus of all business activities and requires the organization to have a customer-oriented philosophy.
This document discusses sales management and distribution management. It covers topics such as the definitions, objectives, and evolution of sales management. It also discusses the roles and structures of sales departments and organizations, including functional, product specialization, market specialization, territory-based, and hybrid structures. Additionally, it touches on the importance of distribution and provides definitions related to distribution.
Marketing is creating value for customers and managing relationships to benefit the organization and stakeholders. Marketing management is choosing target markets and gaining, keeping, and growing customers through superior value. Marketing involves goods, services, events, people, ideas, and more. The marketing plan guides the marketing effort through strategic and tactical levels. Marketing research systematically addresses specific marketing situations through problem definition, research planning, information collection, analysis, and findings presentation.
Marketing involves creating, communicating, and delivering value to customers. It is a key function for ensuring demand and customer retention. The core concepts include understanding customer needs, wants, and demands to develop target markets and value propositions. Modern marketing realities include forces like technology, globalization, and increased competition. Key tasks for marketing managers are developing strategies, gathering customer insights, building brands, and delivering value to create long-term growth.
Project of selling and sales management of MagazineDurgadatta Dash
Includes all the phases of sales along with sales pitch, sales force evaluation, sales forecasting, sales quota and budgeting and territory design along with the organizational structure.
Ssm lecture-01 & 02 (development and role of selling in marketing)Revisiting Strategy
This document discusses the nature and role of selling, as well as different selling approaches and types of salespeople. It begins by explaining that selling involves making sales and is important for linking companies to customers. Some key selling approaches discussed are transactional, consultative, and enterprise selling. Salespeople are also classified as order takers, order creators, or order getters depending on their role in the sales process.
The document discusses buyer-seller dyads and different types of personal selling situations. It describes the relationship between a salesperson and prospect as a buyer-seller dyad. Personal selling situations are divided into two groups: service selling which includes order takers, delivery salespeople, route salespeople, missionaries, and technical salespeople; and developmental selling which includes creative salespeople of tangibles and intangibles. Recent trends in selling discussed include relationship selling, consultative selling, team selling, and sales force automation.
This document provides an overview of sales management including:
1) Key concepts in sales management like meaning, importance, types of sales organizations, and qualities of sales managers.
2) Emerging trends in sales like the evolution of more strategic sales roles and functions.
3) The sales management process involving formulation, implementation, and evaluation of strategic sales programs.
4) Various sales management functions like planning, staffing, training, leading, and controlling sales personnel.
Sales management involves planning, organizing, leading, and controlling a company's sales force. The key objectives of sales management are to increase sales volume, profits, and business growth over time. Effective sales management requires motivating and developing salespeople while also setting goals, evaluating performance, and ensuring coordination between the sales, marketing, and other business functions.
This document provides an overview of marketing management. It defines marketing as creating, communicating, and delivering value to customers and managing customer relationships to benefit an organization and its stakeholders. It emphasizes that financial success depends on marketing and that marketing involves tough decisions around product design, pricing, distribution, and advertising. The document also discusses what is marketed (goods, services, etc.), who conducts marketing, definitions of marketing from different perspectives, and marketing management tasks like capturing insights, connecting with customers, and creating long-term growth.
This document provides an overview of key concepts in marketing, including definitions, classifications, and frameworks. It defines marketing as managing profitable customer relationships through planning and executing the conception, pricing, promotion, and distribution of goods and services. The document outlines five basic marketing concepts: needs and wants, products and services, value and satisfaction, exchange and transactions, and markets. It also discusses four classifications of marketing philosophy: production, product, sales, and societal marketing. The overall purpose is to introduce foundational topics in marketing.
Are you an entrepreneur confused about marketing? Watch this slide show for a quick review of the fundamentals of marketing. For more free resources visit http://www.hitvirtual.com
The document discusses the product life cycle (PLC), which describes the stages through which a product passes from introduction to decline. It defines the PLC and outlines its key stages - introduction, growth, maturity, and decline. Each stage is characterized by different sales volumes, prices, profits, and marketing strategies. Factors like technology changes, competition, and demand can affect the PLC. Marketers must adapt their strategies at each stage to maximize sales and profits over the lifetime of the product.
Старо и златно - Philip Kotler - Sofia, Lecture 11.14.07Iva Fazlova
The document discusses challenges facing companies in global markets and recommends that companies strengthen their marketing skills in innovation, differentiation, and branding to defend domestic markets from foreign competitors. It also emphasizes focusing on customers, using market research, and differentiating through superior value rather than lowering prices. The document outlines approaches companies can take to find new opportunities through customer insights, innovation models, and blue ocean strategy.
Case the sales_management_game_-_the_nature_and_scope_of_sales_managementMd Saifullah Khalid
This document discusses sales management and its scope. It begins by defining sales management according to the American Marketing Association as planning, directing, and controlling personal selling tasks. It then describes the characteristics of different types of selling jobs and the roles of salespeople and sales managers. The document outlines the sales management process, including formulating a strategic sales program, implementing it, and evaluating performance. Key aspects covered are coordinating sales with other marketing activities, managing the sales force, and using policies and procedures to influence salesperson behavior and motivate performance.
This document provides an introduction and overview of key marketing concepts. It begins by defining marketing as both an ancient and modern business practice. The document then discusses the evolution of marketing and its focus on customer needs. Several definitions of marketing are presented emphasizing identifying and satisfying customer needs profitably. The rest of the document outlines fundamental marketing concepts such as needs, wants, demands, benefits, value, exchange and more.
This document discusses key concepts in marketing including:
1. Traditional definitions of marketing focus on selling and managing customer relationships, but marketing also involves creating value and profitable relationships.
2. The marketing process involves understanding customer needs, designing a customer-driven strategy, implementing an integrated program, building customer relationships, and capturing value.
3. Understanding customer needs involves analyzing their wants, demands, and satisfaction in the marketplace. The strategy should determine which customers to serve and how to best serve them.
This document provides an introduction to the topic of Marketing Management. It discusses key concepts such as the nature and scope of marketing, marketing orientations like production and product concepts, and the marketing mix of product, price, place, and promotion. It also examines the marketing environment including the microenvironment of suppliers, customers and competitors as well as the macroenvironment factors such as economic, natural, technological, cultural and political environments. The document aims to give an overview of foundational marketing concepts.
The document provides an overview of marketing concepts including:
1. Definitions of marketing from the AMA and Philip Kotler emphasizing creating and delivering value for customers.
2. The five competing concepts that guide company orientation including production, product, selling, marketing, and societal marketing concepts.
3. Marketing management tasks such as developing strategies and plans, connecting with customers, and building brands.
4. Trends in marketing like relationship marketing, integrated marketing, and the holistic marketing concept which recognizes that all aspects of a business impact marketing.
Dove's marketing director had a moral problem with how the company was marketing its soap using models that promoted unrealistic beauty standards. This was negatively impacting her daughter's self-esteem. She created a mock advertisement using the daughters of company directors to show how the advertising made girls feel unattractive. The executives were moved by this and completely overhauled Dove's marketing strategy to be more inclusive of all beauty types. As a result, Dove doubled its profits from £1 billion to £2 billion by changing its approach to be more socially responsible.
The document discusses Dove's marketing director Stacie Bright having a moral problem with how Dove marketed its soap using models that promoted unrealistic beauty standards. In 2006, Bright realized this was negatively impacting her daughter's self-esteem. She created a mock advertisement using the daughters of company directors to show how the girls did not feel beautiful. Bright showed this to executives, who approved completely overhauling Dove's marketing strategy to focus on realistic beauty standards. This increased Dove's profits from £1 billion to £2 billion by turning soap selling into a moral campaign.
The document discusses different marketing concepts using examples of proposing to a woman at a party in various ways that represent different marketing strategies such as direct marketing, advertising, telemarketing, public relations, and brand recognition. It also provides examples of customer feedback, competition, and other factors that influence marketing efforts. The overall purpose is to use humorous examples to illustrate fundamental marketing concepts to students in an engaging way.
Marketing involves identifying and meeting customer needs in an efficient and profitable manner. It is defined by major organizations as the process of creating, communicating, delivering, and exchanging offerings that have value. Marketing is not just selling, persuading people to buy things, or an exact science - it is the management of customer-centered exchanges. The marketing concept focuses on determining customer needs and wants in order to deliver satisfactory products and services. Relationship marketing prioritizes retaining existing customers through communication and additional offerings over time, while transactional marketing focuses only on single sales.
The document provides an overview of the nature and scope of marketing. It defines marketing according to various authorities and outlines its core concepts. Marketing is defined as the process of creating, communicating, and delivering value to customers and managing customer relationships. The key elements of the marketing environment, including the internal, micro, and macro environments are described. The document also discusses customer satisfaction, value, and Michael Porter's value chain model.
mba ist year course Marketing managemet.pptxmbadepartment5
The document provides an overview of key marketing concepts. It defines marketing as satisfying customer needs through the exchange of goods and services. The marketing concept holds that organizations should determine customer needs and meet them more effectively than competitors. There are various philosophies of marketing such as production, product, and selling concepts which focus on outputs rather than customer needs. Marketing differs from selling in that it focuses on customer needs rather than pushing existing products. Marketing also occurs in a changing environment consisting of micro factors like suppliers and macro factors like the economy.
The document discusses the key concepts and processes involved in marketing management. It defines marketing and outlines the main roles and activities of marketers such as identifying customer needs, creating and managing products, pricing, distribution, and communication. The marketing process involves market analysis, planning the marketing mix, and controlling marketing efforts. The document also discusses concepts like needs, wants and demands; market segmentation, targeting, and positioning; and setting goals and evaluating marketing strategy.
This document provides an introduction and overview of marketing. It defines marketing as a process of profitably translating customer needs into revenue. The key aspects covered include understanding customer needs and wants, designing customer-driven marketing strategies, relationship marketing, and current changes and challenges in marketing. The marketing mix and its components are also introduced as topics to be covered in the next lecture.
The document discusses marketing and provides definitions, concepts, and career opportunities. It defines marketing as the process of planning and executing the conception, pricing, promotion, and distribution of ideas, goods, and services to create exchanges that satisfy individual and organizational goals. The document outlines marketing philosophies like production, sales, and societal orientation. It discusses key marketing concepts such as the 4Ps of marketing, customer value, customer satisfaction, and branding. It also explores criticisms of marketing and provides examples of marketing functions and career paths in fields like brand management, sales, advertising, and retail.
The document defines key marketing concepts such as markets, marketing, customer needs and wants. It discusses different marketing orientations like production, product and selling concepts. The marketing concept is customer-centric where customer satisfaction and value are priorities. Products can be consumer or industrial goods, classified based on purchase involvement. Marketing mix elements like product, price, place and promotion are also outlined.
Marketing involves studying customer wants and needs, creating products to meet those needs, and delivering products at the right price. It is the process of planning, pricing, promoting, and distributing goods and services to create value for both customers and organizations. Marketing identifies unfulfilled customer desires and works to satisfy them through the delivery of products and services at a profit.
The document provides an overview of key marketing concepts:
1. It defines marketing as "meeting customer needs profitably" and the process of creating value for customers to capture value in return.
2. The marketing process involves understanding customer needs, developing a customer-driven strategy and integrated program, and capturing value to build profitable relationships.
3. Companies must design their value proposition and marketing strategy around satisfying customer needs, not just selling products.
4. The marketing concept emphasizes customer focus over production or selling concepts to achieve organizational goals.
5. Building customer value, satisfaction, and relationships are essential aspects of customer relationship management.
This document discusses various definitions and concepts of marketing. It begins by providing definitions of marketing from several experts such as the American Marketing Association and Philip Kotler. It then lists characteristics of marketing such as it being a societal process, customer-oriented, and focused on customer satisfaction. The document contrasts marketing and selling approaches. It also outlines traditional marketing concepts like the exchange, production, and product concepts as well as modern concepts like the marketing, societal, and holistic concepts. Overall, the document provides a comprehensive overview of the nature, definitions, and evolution of marketing concepts.
This document provides an overview of key fashion marketing concepts. It discusses the concept of marketing, identifying customer needs and wants. It also covers market segmentation, the marketing mix of the 4 P's (product, price, place, promotion), distribution channels, and merchandising. The objectives are to understand how fashion businesses develop, promote, and distribute products to satisfy customer demand through various marketing strategies and activities.
1. The document discusses key concepts in marketing such as defining marketing as satisfying customer needs profitably and identifying customer needs to help achieve company objectives.
2. It provides definitions of marketing from the American Marketing Association and other sources, emphasizing creating value for customers and building strong customer relationships.
3. The marketing concept and marketing management are introduced, with the marketing concept focusing on identifying customer needs and satisfying them to achieve company goals.
The document provides an overview of marketing and the marketing environment. It defines marketing and discusses its evolution from a production focus to a customer focus. It also outlines the key concepts in marketing, including the production, product, selling, and marketing concepts. Additionally, it describes the internal, micro, and macro environmental factors that comprise the marketing environment. The internal environment includes a firm's resources and departments, while the micro environment encompasses suppliers, customers, and competitors. The macro environment consists of demographic, economic, technological, political, and cultural forces outside a firm's control.
Here are the key steps in conducting market research:
1. Define the problem and research objectives clearly. This will guide the research.
2. Develop a research plan that identifies data sources, approaches, instruments, sampling, and contact methods.
3. Collect information through primary and secondary data following the research plan.
4. Analyze the data both qualitatively and quantitatively.
5. Present the findings to stakeholders in a clear, actionable manner.
The research methods that can be used include observation, surveys, experiments, and focus groups. The goal is to understand the market, customers, and opportunities/problems in a systematic way. Defining objectives and having a plan is important for effective market
1. The document discusses key principles of child development including that each child develops at their own pace, development is influenced by both genetics and environment, and all aspects of development are interrelated.
2. It emphasizes the importance of play in learning and healthy personality growth. Nurturing social, emotional, and intellectual growth through attention, loving care, play, and relationships is vital for healthy child development.
3. The document provides guidance for teachers' speech and interactions with children, such as using positive language, giving choices thoughtfully, and avoiding shaming, competition, or negative comparisons between children.
Dr. Sujatha discusses why leaders often struggle and provides strategies for better leadership. Poor leadership habits, lack of mentoring and training can hinder leaders. Leaders should turn employees on through praise, learning opportunities, and rewards, rather than inflexibility or workaholism. Delegation allows sharing of work but leaders fear losing authority or work being done better; the key is choosing qualified people, exhibiting confidence, and giving praise. Effective communication keeps employees informed through honest, open, and transparent discussions.
The document discusses stress, including identifying common stressors, the negative physical and emotional impacts of stress, and both unhealthy and healthy ways of coping with and managing stress such as relaxation techniques, physical exercise, counseling, and adopting a positive mindset. It also provides general tips for dealing with stressful situations and information on managing stress for college students and building resilience to bounce back from adversity.
The document summarizes India's economic journey from the early post-independence period to present day. It describes three phases: (1) Phase I focused on public sector development and following the Russian economic model; (2) Phase II introduced some liberalization and privatization in the 1980s and 1990s; (3) Phase III since 1991 has seen full globalization, privatization, growth in foreign investment and trade, and a shift to a more consumer and service-driven economy. Key reforms included liberalizing licensing, allowing more foreign investment, and increasing the private sector role. India's economy has transformed from a seller's market to a buyer's market focused on consumer needs.
This document provides guidance on self-development and interview skills. It discusses the importance of self-reflection, qualities like confidence and positive thinking. It also offers tips on grooming, greeting people, and preparing for interviews. Specific advice includes practicing mock interviews, being honest in responses, emphasizing relevant skills, and avoiding complaints or informal language during interviews. Common interview questions are also listed. The overall document aims to help readers successfully navigate career transitions from campus to corporate settings.
Personal selling involves directly interacting with customers to offer products they wish to buy. There are different methods of personal selling including retail selling to consumers, field selling which takes place at a business, telemarketing over the phone, and inside selling at the seller's location. When personal selling, it is important to focus on the benefits customers will gain from a product rather than just listing its features. Salespeople must also be prepared to handle objections and meet their selling objectives.
Managerial economics examines tools and techniques for decision making at the firm level. It uses microeconomic analysis to help managers make optimal choices. Macroeconomics analyzes the aggregate economy, factors like GDP, inflation, and unemployment. Government uses fiscal and monetary policy to influence demand and achieve economic goals like growth and stability. While micro focuses on individual markets, macro considers long-run growth driven by economic aggregates.
Managerial economics analyzes tools and techniques for decision making in businesses. It uses microeconomic and macroeconomic concepts to understand business problems and determine optimal solutions. Microeconomics focuses on decisions of individuals and firms, while macroeconomics examines the aggregate economy and policies like fiscal and monetary policy that influence economic growth and stability. The law of demand and supply are core concepts explaining the relationship between price and quantity in markets.
Profiles of Iconic Fashion Personalities.pdfTTop Threads
The fashion industry is dynamic and ever-changing, continuously sculpted by trailblazing visionaries who challenge norms and redefine beauty. This document delves into the profiles of some of the most iconic fashion personalities whose impact has left a lasting impression on the industry. From timeless designers to modern-day influencers, each individual has uniquely woven their thread into the rich fabric of fashion history, contributing to its ongoing evolution.
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Neil Horowitz
On episode 272 of the Digital and Social Media Sports Podcast, Neil chatted with Brian Fitzsimmons, Director of Licensing and Business Development for Barstool Sports.
What follows is a collection of snippets from the podcast. To hear the full interview and more, check out the podcast on all podcast platforms and at www.dsmsports.net
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This PowerPoint compilation offers a comprehensive overview of 20 leading innovation management frameworks and methodologies, selected for their broad applicability across various industries and organizational contexts. These frameworks are valuable resources for a wide range of users, including business professionals, educators, and consultants.
Each framework is presented with visually engaging diagrams and templates, ensuring the content is both informative and appealing. While this compilation is thorough, please note that the slides are intended as supplementary resources and may not be sufficient for standalone instructional purposes.
This compilation is ideal for anyone looking to enhance their understanding of innovation management and drive meaningful change within their organization. Whether you aim to improve product development processes, enhance customer experiences, or drive digital transformation, these frameworks offer valuable insights and tools to help you achieve your goals.
INCLUDED FRAMEWORKS/MODELS:
1. Stanford’s Design Thinking
2. IDEO’s Human-Centered Design
3. Strategyzer’s Business Model Innovation
4. Lean Startup Methodology
5. Agile Innovation Framework
6. Doblin’s Ten Types of Innovation
7. McKinsey’s Three Horizons of Growth
8. Customer Journey Map
9. Christensen’s Disruptive Innovation Theory
10. Blue Ocean Strategy
11. Strategyn’s Jobs-To-Be-Done (JTBD) Framework with Job Map
12. Design Sprint Framework
13. The Double Diamond
14. Lean Six Sigma DMAIC
15. TRIZ Problem-Solving Framework
16. Edward de Bono’s Six Thinking Hats
17. Stage-Gate Model
18. Toyota’s Six Steps of Kaizen
19. Microsoft’s Digital Transformation Framework
20. Design for Six Sigma (DFSS)
To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations
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2. What is Marketing?
• Marketing is managing profitable
customer relationships
– Attracting new customers
– Retaining and growing current
customers
1-2
3. Definitions of marketing
Marketing is the management process that identifies,
anticipates and satisfies customer requirements
profitably’ - The Chartered Institute of Marketing
• ‘The right product, in the right place, at the right
time, and at the right price’ - Adcock et al
• ‘Marketing is the human activity directed at
satisfying human needs and wants through an
exchange process’ - Kotler 1980
4. What is Marketing?
• Kotler’s social definition:
“Marketing is a social and managerial process
by which individuals and groups obtain what
they need and want through creating and
exchanging products and value with others.”
1-4
5. Marketing management process
1. Analysis
Audit
1. Where are we now?
2. Where do we want to
be? 2.
5. Control
Objectives
3. Which way is best?
Marketing
4. Tactics - how do we get management
there? Getting there! process
5. Ensuring arrival
4. 3. Strategies
Implementation
6. Core Concepts
• Managerial Process involving analysis, planning and control.
• Carefully formulated programs and not just random actions
• Voluntary exchange of values; no use of force or coercion. Offer benefits.
• Selection of Target Markets rather than a quixotic attempt to win every market and
be all things to all men.
• Purpose of marketing is to achieve Organizational Objectives.
• Marketing relies on designing the organization’s offering in terms of the target
market’s needs and desires rather than in terms of seller’s personal tastes or
internal dynamics. User-oriented and not seller-oriented.
• Marketing utilizes and blends a set of tools called the marketing mix – product
design, pricing, distribution and communication. Too often marketing is equated
either with just advertising or with just personal selling.
8. Evolution of Marketing
Societal
Production Marketing
Sales Orientation Marketing
Orientation Orientation
Orientation
Late 1800s Early 1930s Mid 1950s 1990s
9. MARKETING vs. SELLING
Marketing starts with the buyer and Selling starts with the seller and is
focuses constantly on buyer’s preoccupied all the time with needs
Seeks to convert “customer needs” into Seeks to convert ‘products’ into “Cash
‘products
Views business as a customer satisfying Views business as a goods producing
process process
Marketing effort leads to the products The company makes the product first and
that the customers actually need then figures out how to sell
Marketing views the customer as the Selling views the customer as the last link
very purpose of the business in the business
Marketing communication is looked upon Seller’s motives dominate marketing
as a tool for communicating communication (promotions)
10. • WANTS AND DEMANDS
Human wants are desires for specific satisfiers of these deeper needs.
Demands are wants for specific products that are backed by an ability
and
willingness to buy them.
• VALUE AND SATISFACTION
Value = Benefits = Functional Benefits Emotional Benefits
Cost Monetary Costs + Time Costs + Energy Costs +Psychic
Costs
Tools for tracking and measuring Customer Satisfaction:
Complaint and Suggestion systems, Customer satisfaction surveys
11. • Marketing Myopia
• It was developed by American Professor ‘Theodore Levitt –
1960.
• Acco to him Marketing Myopia is a short sighted, narrow
minded view of marketing and its environment and it must
be avoided at all cost.
• It is an Inefficient ,complacement marketing approach
• Mr. Levitt is of opinion that the business must be viewed as a
customer satisfaction process rather than o goods producing
process
12. Holistic Marketing Orientation & Customer Value
• Marketing is becoming more complex & dynamic.
• Earlier production was with accordance to order of
customers. Producer ↔ Customer
• Due to expansion of production market has also expanded
• Appointment of Middle man & sales person to collect the
order
• Need of buyer were also consider as important aspect of
business
13. CUSTOMER VALUE
• Value Exploring – How can
company identify new value
opportunities Value
Exploration
• Value Creating – How can a Value
Creation
company create more
Value
promising new values Delivery
offering?
• Value Delivering – How
companies use into Marketing
capabilities and infrastructure
to deliver the new value
offering more efficiently.
14. Importance of Marketing
• Increasing National Income
• Low Prices
• Better Standard of Living
• Employment Orientation