This document provides an overview of digital and mobile marketing. It discusses how mobile marketing is just a form of marketing that utilizes mobile platforms and devices. It also reviews key mobile marketing strategies like optimizing content for mobile, using tools like push notifications and in-app messages, and creating responsive mobile-friendly websites. The document also emphasizes how mobile is integral to the customer journey and highlights the importance of mobile for tasks like email, social media, and online searches.

1. Introduction to digital marketing
7
an introduction… to mobile marketing

2. What we’ll cover…
What is mobile marketing
The customer journey
Mobile marketing tools

3. Remember… all of this is just ‘marketing’
paid, owned and earned media are prevalent
mobile marketing is marketing
digital marketing is marketing
optimisation is paramount

4. …who has a smartphone?

5. Why mobile marketing is important…
Marketo, iab.uk, 2018
Increasing fragmentation of media
Increased demand for immediacy in communications
Increased demand for personalised content
71% check every 30 minutes, 27% check every 5 minutes!

7. Why mobile…
…always on, always with
…79% for all but 2 hours of each waking day
IDC, 2017, adobe, 2018
…50% of all internet access in the UK is via mobile
…57% of all users prefer to use their mobile devices
…however, poor mobile experience is impacting on dwell time

8. ensure the bot, robot or spider… whatever you fancy calling it… can
access and index your mobile site… Mobile First
make sure that the content delivered reflects the platform used to access
Mobile web sites…
Responsive and flexible design

9. Google, 2018
Best practice mobile design requires…
always accessible home page
Short menus
Prominent CTA
Prominent search
able to pick up on other devices
expandable images

11. Mobile SEO…
…local results are more common, 5 mile radius drive action
High ranking mobile SEO results give a competitive advantage
4.4% average CTR, 1% higher than desktop
…responsive design, dynamic content, quick load speed, readable, no interstitials or flash

12. Optimising mobile content
‘bite, snack and meal’ approach
All users are task-focused, distracted and have no time for fluff and filler
(Campaign, 2018)
Patel, 2018, Google, 2018, eMarketer, 2018
Video content consumption grew by 103% from 2016-2017

13. designing for mobile… optimising for thumbs and eyes

14. Mobile social media
…again, optimisation of content is key
…usage is all driven by native apps (90%+)
facebook, comScore, 2018
Messaging platforms account for 92% of time on mobile

15. Further information regarding this statistic can be found on page 54.
Share of leading mobile apps for individuals in the UK in 2017
Note: United Kingdom; Q1 to Q2 2017; 14000*
Source: AudienceProject ID 743295
32%
18%
11%
10%
9%
8%
6% 6% 6%
5%
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
Facebook WhatsApp Messenger Twitter Instagram Google Maps Snapchat YouTube Amazon eBay
Shareofrespondents

16. …most popular way of accessing emails in 2017
litmus.com, 2018

17. …mobile email
…the key is a responsive layout… what size is the screen?
…use ‘progressive disclosure’ Read more…
…the shorter the better!
CampaignMonitor.com, 2018
…have a short, informative and recognisable subject line
…have mobile-ready landing pages

18. 1. From Name and Subject Line
2. Preheader – tease!
3. Content – short, to the point 6. Attachments – only if vital
5. Call to Action - CTA
4. P.S. – Post Script CTA

19. IAB, 2017
UK Digital ad spend in 2017 across mobile and desktop…

20. Browser-based… text, static, pop-ups, video, social
Permission-based… SMS, MMS, email
Mobile advertising…
In-app… push notification, in-app message, image, text, video (banner)
70% recall ads delivered via mobile platforms that day (iab, 2018)

21. Mobile and traditional media…
Multiscreen campaigns are highly effective for FMCG brands…
Supported by mobile advertising following the same creative, targeting tho
who have been exposed to the TV ad…
TV is still king for achieving reach and driving awareness
…50 percent higher purchase intent
…15 percent higher interest in product
InMobi, Unilever, MindShare, 2016

22. applications (apps)…
…native apps, web apps and progressive web apps
…1 in 4 are found through search, ads drive downloads
…a good app needs to add value
…customers value the experience not the features
…the best apps are constantly tweaked and updated
apptentive, google, 2018

23. app development…

24. Consumer Decision Model
Problem/ Need Recognition
Information search
Pre-purchase evaluation
Consumption
Post-purchase evaluation
Blackwell, Miniard et. al., 2001
Purchase

25. the customer journey…
acquisition, conversion, retention
reach, act, convert, engage
reach, engage, activate, nurture

26. …customer journey mapping

27. …customer journey mapping

28. Remember Google’s Zero Moment of Truth…

29. …persona’s
profile
personality
influencers
technology
user experience
devices
apps and software
do’s and don’ts
relationship

30. The future of mobile…
…AI and machine learning are becoming more prominent
…predictive text, security, voice search, location, product
preferences, dynamic pricing, personalised content
…what happens when there’s no screen?
5G, bendable, faster, more secure, better connected (web 4.0)

32. Key takeaways…
Mobile marketing is marketing
All content requires optimisation for mobile platforms
It is a key tool for customer engagement
AI is leading the way in the future of mobile

33. http://uk.idc.com/, accessed 14.03.2018
https://www.comscore.com/Insights/Presentations-and-
Whitepapers/2017/UKOM-Insights-UK-Digital-Market-Overview-June-
2017, accessed 14.03.2018
https://medium.com/@ForrestKnight/ios-app-development-process-zero-
to-app-store-e504a699cfbd accessed 14.03.2018
https://www.statista.com/statistics/412257/mobile-social-penetration-
rate-region/ accessed 14.03.2018
https://www2.deloitte.com/uk/en/pages/technology-media-and-
telecommunications/articles/mobile-consumer-survey.html accessed
14.03.2018
study_id23651_mobile-apps-in-the-united-kingdom-statista-dossier.pdf,
2018
Definitive-Guide-to-Mobile-Marketing-Marketo.pdf, 2018
The new rules of marketing & PR: how to use social media, online video,
mobile applications, blogs, news releases, and viral marketing to reach
buyers directly / Fifth edition. Meerman Scott, David, John Wiley & Sons,
Inc., 2015
Customer-centric marketing: Supporting sustainability in the digital age
Richardson, N., James, J., and Kelley, N., Kogan Page, 2015
Mobile marketing: how mobile technology is revolutionizing marketing,
communications, and advertising / Rowles, Daniel., Kogan Page, 2014