Glasser-Kennedy - Introduction to Customer Relationship Management
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Presentation to Elkhart Glasser-Kennedy business owners on introduction to CRM - Customer Relationship Management- April 2010. Presenters were Dick Wooden and Julie Cooper, Sage ACT certified consultants with Success with CRM Consulting Inc. Topics covered: what is it, why is it important to me, social media integration, Nurtured based integrated marketing and decision dashboards.
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Concept customer relationship management 1 power point slides and ppt diagram...
The document provides instructions for customizing a Customer Relationship Management diagram template for a PowerPoint presentation. It includes steps for ungrouping objects, editing colors, and modifying icons to fit the needs of the presentation. The template is designed to capture the audience's attention and bring the presentation to life with customizable and editable images.
BNI - Attract and ACT! - Introduction to Customer Relationship Management
BNI - Attract and ACT! - Introduction to Customer Relationship ManagementSuccess with CRM Consulting Inc
This document discusses customer relationship management (CRM) and its importance for businesses. It covers topics like social media integration, nurture-based marketing, decision dashboards, trends in inbound marketing and social CRM. The key takeaways are that businesses need a marketing mindset to attract customers with valuable content and make it easy for prospects to find them online through inbound strategies like content marketing and social media engagement.Lightning Talk #9: How UX and Data Storytelling Can Shape Policy by Mika Aldaba
How can we take UX and Data Storytelling out of the tech context and use them to change the way government behaves?
Showcasing the truth is the highest goal of data storytelling. Because the design of a chart can affect the interpretation of data in a major way, one must wield visual tools with care and deliberation. Using quantitative facts to evoke an emotional response is best achieved with the combination of UX and data storytelling.
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Présentation - Les tests sur les animaux - Leçon 2
Présentation - Les tests sur les animaux - Leçon 2
Concept customer relationship management 1 power point slides and ppt diagram...
Concept customer relationship management 1 power point slides and ppt diagram...
BNI - Attract and ACT! - Introduction to Customer Relationship Management
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Lightning Talk #9: How UX and Data Storytelling Can Shape Policy by Mika Aldaba
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- 3. What is ACT and why I need it
- 4. Need a Trusted System…...for Stuff
- 6. Your Most Important Appreciating Asset
- 7. Who is communicating with my Contacts. When was that last contact made?
- 8. Compatibility with iCalendar and vCard, Outlook email/contacts Windows Live Calendar Microsoft Outlook Apple iCal Lotus Notes
- 9. Social Media Integration Stay in touch with your client’s personal online profiles—such as their LinkedIn updates Perform an instant Google search—right from the Contact record! Even add new websites—like Hoovers, Twitter, or ESPN if your customer is a sports fan—essentially have complete Internet browsing capability within ACT! Increase the tab size to see a larger view of the Website Contact’s Website link pulls the URL automatically from the contact record Get directions to their location
- 10. Social Media: Up close & Personal
- 14. Stay “Top-of-Mind” with Prospects & Customers
- 15. Empowering E-Marketing: Build a Profitable Relationship
- 20. Marketing Results for a Contact Hot Prospect with reoccurring Interest
- 21. Decision Dashboards Track key information with new dashboards that give you at-a-glance snapshots of your customers, opportunities, and users.
- 22. Sales Opportunity Dashboard What’s in the Pipeline and when is the expected close.
- 23. ATTRACT & ACT!