1. The document discusses organizing workflows and business processes. It provides examples of insurance claim processing and purchase requisition workflows.
2. Key concepts discussed include tasks, resources, sequences, selections, parallelization, and iterations in processes. Process categories like primary, secondary and tertiary processes are also covered.
3. The document examines organizational structures like hierarchical, matrix and network organizations. It also looks at principles of business process management including different levels of process management.
This document provides an overview of business process modeling. It defines business processes in both real-world and IT domains. Common business process examples are also given. For process modeling, it discusses approaches like Petri nets and BPEL. It also covers modeling concepts like the Entity-Relationship model and properties of valid process models like being sound and deadlock-free.
The document discusses best practices for business process management (BPM) design reviews. It recommends that reviews be ongoing and involve business stakeholders to ensure collaboration and alignment. The key guidelines covered include practicing agile BPM techniques like "playbacks" and iterative development. Playbacks involve developing the solution incrementally in stages. The document also discusses focus areas for design reviews, such as general solution design, process modeling, and user interface design. It provides examples of poor process modeling patterns to avoid and emphasizes the importance of process discovery and modularity.
Keys to the Kingdom: Key Concepts to ARCS Application DesignAlithya
With Account Reconciliation Cloud Service (ARCS) now included in the basket of cloud goodies, the temptation is to tear the packaging and start building. However, even Close & Consolidation experts can have trouble bridging the knowledge gap between more familiar applications (e.g., HFM, FCCS, etc.) and Oracle’s “one-stop shop” reconciliation tool. Incorrect assumptions made early on in the application design can be troublesome later as the project rolls on. Instead, provide your company with a strong foundation by having a firm grasp on functionality, best practice recommendations, and setups for scalability.
In this session, we will discuss how to elicit actionable requirements, review overlooked out-of-the-box functionality, and account for key design concepts in order to establish a strategic enterprise solution for both today and “tomorrow”—giving you the keys to the kingdom!
Business process analysis and design – importance of having a common language...Alan McSweeney
Provide an introduction to process design/specification and the potential benefits of using a visual process design approach such as BPMN to enable business and IT users understand how process should operate
This document summarizes an IBM presentation about IBM BPM on Cloud. The presentation discusses how IBM BPM on Cloud allows users to quickly design, execute, monitor and optimize business processes in a cloud-based environment without needing to setup or manage their own servers. It provides benefits like quicker time to value, reduced IT dependency and costs, and the ability to scale easily. The presentation also demonstrates the IBM BPM on Cloud user interface and portal, shows available accelerators to help get started, and discusses popular use cases and pricing models for IBM BPM on Cloud.
The document discusses IBM Case Manager and how it helps organizations manage complex, unstructured work. It provides examples of how IBM Case Manager has been implemented at a global insurance company, a state child services agency, and a European bank to streamline processes and provide greater visibility and flexibility. The solutions have helped reduce costs, speed up operations, and ensure continuity during crises. It also provides an update on IBM Case Foundation, formerly known as FileNet Business Process Manager, with its unified content and process engine platform.
The document provides an overview of IBM Business Process Manager v8.5. It discusses IBM's approach to business process management which combines model-driven automation, collaboration and sharing, and enterprise-wide visibility and governance. It summarizes the key capabilities of IBM BPM v8.5 including enhanced support for mobile, cloud, and social capabilities. The document also provides examples of how IBM BPM has helped organizations in various industries improve processes and outcomes.
This document provides an overview of business process modeling. It defines business processes in both real-world and IT domains. Common business process examples are also given. For process modeling, it discusses approaches like Petri nets and BPEL. It also covers modeling concepts like the Entity-Relationship model and properties of valid process models like being sound and deadlock-free.
The document discusses best practices for business process management (BPM) design reviews. It recommends that reviews be ongoing and involve business stakeholders to ensure collaboration and alignment. The key guidelines covered include practicing agile BPM techniques like "playbacks" and iterative development. Playbacks involve developing the solution incrementally in stages. The document also discusses focus areas for design reviews, such as general solution design, process modeling, and user interface design. It provides examples of poor process modeling patterns to avoid and emphasizes the importance of process discovery and modularity.
Keys to the Kingdom: Key Concepts to ARCS Application DesignAlithya
With Account Reconciliation Cloud Service (ARCS) now included in the basket of cloud goodies, the temptation is to tear the packaging and start building. However, even Close & Consolidation experts can have trouble bridging the knowledge gap between more familiar applications (e.g., HFM, FCCS, etc.) and Oracle’s “one-stop shop” reconciliation tool. Incorrect assumptions made early on in the application design can be troublesome later as the project rolls on. Instead, provide your company with a strong foundation by having a firm grasp on functionality, best practice recommendations, and setups for scalability.
In this session, we will discuss how to elicit actionable requirements, review overlooked out-of-the-box functionality, and account for key design concepts in order to establish a strategic enterprise solution for both today and “tomorrow”—giving you the keys to the kingdom!
Business process analysis and design – importance of having a common language...Alan McSweeney
Provide an introduction to process design/specification and the potential benefits of using a visual process design approach such as BPMN to enable business and IT users understand how process should operate
This document summarizes an IBM presentation about IBM BPM on Cloud. The presentation discusses how IBM BPM on Cloud allows users to quickly design, execute, monitor and optimize business processes in a cloud-based environment without needing to setup or manage their own servers. It provides benefits like quicker time to value, reduced IT dependency and costs, and the ability to scale easily. The presentation also demonstrates the IBM BPM on Cloud user interface and portal, shows available accelerators to help get started, and discusses popular use cases and pricing models for IBM BPM on Cloud.
The document discusses IBM Case Manager and how it helps organizations manage complex, unstructured work. It provides examples of how IBM Case Manager has been implemented at a global insurance company, a state child services agency, and a European bank to streamline processes and provide greater visibility and flexibility. The solutions have helped reduce costs, speed up operations, and ensure continuity during crises. It also provides an update on IBM Case Foundation, formerly known as FileNet Business Process Manager, with its unified content and process engine platform.
The document provides an overview of IBM Business Process Manager v8.5. It discusses IBM's approach to business process management which combines model-driven automation, collaboration and sharing, and enterprise-wide visibility and governance. It summarizes the key capabilities of IBM BPM v8.5 including enhanced support for mobile, cloud, and social capabilities. The document also provides examples of how IBM BPM has helped organizations in various industries improve processes and outcomes.
En introduktion till IBM Business Process Management och Operational Decision Management.
Få mer insikt inom: BPM (http://www-03.ibm.com/software/products/sv/category/BPM-Software)
Workflow and BPM in the New Enterprise ArchitectureNathaniel Palmer
Business Level Agility is the ability for office workers to take control of the processes that run their organizations, to adapt their processes to their needs, and to respond to external change without involving programmers. Workflow and BPM are driving enterprise system architecture in a radical new direction that
allows for Business Level Agility. Enterprise applications can be structured to separate the “who” and the “when” from the “what” and the “how”. The former aspect is ephemeral with a strong dependence upon people, skills, customs, cultures, and other things that are flexible. The latter aspect is relatively stabile with a
strong dependence upon data structures, formal representations, and other concrete concepts. This talk will explain what this separation means, and how evolving standards will enable this transformation of the way we design our business critical IT infrastructure.
The document discusses process standards for business process modeling and management. It describes the risks and benefits of standards, prominent standards for graphical notation (BPMN), interchange formats (XPDL, BPDM), and execution (BPEL). It predicts that BPMN will remain the primary modeling notation, BPDM may replace XPDL as the interchange standard, and standards will continue evolving to improve integration of business and IT.
The document provides information about IBM Business Process Management and Royal Cyber's expertise in this area. It discusses what BPM is and why it is important, as well as Royal Cyber's capabilities in areas like business monitoring, operational decision management, process automation and integrity, and process discovery and design using IBM BPM tools. The document also outlines Royal Cyber's BPM implementation plan, services offerings, support workflow, trainings, and success stories with clients.
iLOG - how to make your business processes smarter using business rulesVincent Kwon
This document discusses IBM WebSphere ILOG BRMS and how it facilitates change through business rule management. It explains how BRMS allows business rules to be defined, analyzed, maintained, managed, stored, deployed, executed and monitored separately from applications. This improves agility and the ability to respond to evolving business conditions. Examples are provided of how BRMS supports intuitive rule authoring and solutions for rule editing in office tools like Word and Excel. Benefits mentioned include reduced lead times for changes and time to update products as well as more personalized client interactions.
Impact 2013 2963 - IBM Business Process Manager Top PracticesBrian Petrini
This document provides an overview and best practices for modeling and implementing business processes using IBM Business Process Manager (BPM). It discusses practices such as keeping BPMN process models simple, using activities to represent significant business steps, leveraging ad-hoc and event-driven semantics, exposing only process-relevant data as process state, and dealing with large data objects. The document is intended to help users design effective process models and implementations.
IBM BPM Case Manager for knowledge workerssflynn073
IBM's document discusses knowledge work and case management. It begins by noting a shift towards customer-centric processes that require flexibility. It then introduces IBM BPM Case Management as a solution that provides a 360-degree view of a case and supports both structured and unstructured work. The rest of the document discusses key concepts of IBM BPM Case Management like case structure, views, and relationships, and provides examples of how it can blend different work styles and integrate with IBM FileNet content management.
- The document discusses how to use the Business Process Modeling Notation (BPMN) standard for modeling business processes.
- It covers BPMN elements, modeling methodology, diagramming styles, practical patterns, and how to apply a BPMN-based modeling procedure.
- The goal of BPMN is to provide a notation that is understandable to both business users and IT experts for analyzing, designing, and modeling business processes.
This document summarizes some notable events that occurred in a particular year from the perspective of the author. It mentions that the author obtained their bachelor's degree in finance that year. The Nobel Peace Prize was awarded to Muhammad Yunus and Grameen Bank for their work in microfinance. Google acquired YouTube for $1.6 billion. Warren Buffett announced he would donate 85% of his fortune to charity. One of the author's favorite James Bond films, Casino Royale, was also released that year.
The document discusses Georgia's Conservation Tax Credit Program which provides state income tax credits and federal income tax deductions to encourage landowners to conserve natural resources by dedicating property. It outlines the process of creating tax benefits through placing conservation easements on qualified properties and monetizing the tax credits and deductions. Risks are mitigated by stringent appraisal guidelines, and Yukon Property Consultants is an expert in facilitating these conservation tax strategies.
Este documento no contiene ningún contenido, solo números del 1 al 14. No es posible generar un resumen significativo de 3 oraciones o menos sin información sustantiva en el documento original.
The document discusses tips for training good vocabulary learners based on Scott Thornuby's work. It recommends that learners pay attention to spelling, pronunciation, meaning and context clues, take risks when guessing meanings, and organize their own learning through strategies like mnemonics, flashcards, guessing context, and using dictionaries.
The document is a diploma from the French Ministry of Education conferring a Baccalaureat degree in Mathematics and Natural Sciences with the mention "Assez Bien" (fairly good) to Mr. Ihab Farag. The diploma was issued on June 29, 1992 in Grenoble, France based on the results of the Baccalaureat examination held on June 25, 1992.
The document outlines data conversion services provided by NEXTSYSTEMS, including:
1) Master data file conversion of key files like the chart of accounts, vendor list, customer list, job list, and employee list, but not including transaction details.
2) Detail data file conversions like job cost and payroll year-to-date data, open payables and receivables, billing details, and job cost history are available for an additional quoted fee.
3) The customer is responsible for exporting their current data in Excel format and cleaning it prior to import, which generally requires 30-60 days of advance scheduling.
A recreational therapist assesses clients' needs and develops therapeutic recreation activities to improve physical, mental, and emotional well-being. They provide treatments using arts, crafts, sports, and community outings. Recreational therapists work mostly indoors with individuals who have disabilities or illnesses, requiring a bachelor's degree, medical training, and good people skills. The job outlook is stable as long as medical services are needed and the average salary is around $50,000 with opportunity for higher pay with more experience.
The document describes a database project to create an online course registration system for a university. It includes entities like students, instructors, departments, courses, classrooms, and relationships between them. The project aims to understand data modeling concepts and implement a fully functional database interacting with a front-end interface. Major design decisions included changing the student profile picture type to reduce storage and adding a term field to classrooms to track past semesters. Functionalities for students include registering courses, viewing schedules, and requesting graduation, while instructors can add/edit courses and view schedules.
The document provides an overview of Reconstruction after the American Civil War, including:
1. Lincoln's assassination affected the course of Reconstruction as his more lenient 10% Plan was not implemented.
2. President Johnson took a largely similar approach to Lincoln's but clashed with Radical Republicans in Congress who demanded more protections for freed slaves.
3. The Thirteenth, Fourteenth, and Fifteenth Amendments were passed to abolish slavery, define citizenship, and protect voting rights of African American men. However, Reconstruction goals were undermined by segregationist policies and laws in the South.
En introduktion till IBM Business Process Management och Operational Decision Management.
Få mer insikt inom: BPM (http://www-03.ibm.com/software/products/sv/category/BPM-Software)
Workflow and BPM in the New Enterprise ArchitectureNathaniel Palmer
Business Level Agility is the ability for office workers to take control of the processes that run their organizations, to adapt their processes to their needs, and to respond to external change without involving programmers. Workflow and BPM are driving enterprise system architecture in a radical new direction that
allows for Business Level Agility. Enterprise applications can be structured to separate the “who” and the “when” from the “what” and the “how”. The former aspect is ephemeral with a strong dependence upon people, skills, customs, cultures, and other things that are flexible. The latter aspect is relatively stabile with a
strong dependence upon data structures, formal representations, and other concrete concepts. This talk will explain what this separation means, and how evolving standards will enable this transformation of the way we design our business critical IT infrastructure.
The document discusses process standards for business process modeling and management. It describes the risks and benefits of standards, prominent standards for graphical notation (BPMN), interchange formats (XPDL, BPDM), and execution (BPEL). It predicts that BPMN will remain the primary modeling notation, BPDM may replace XPDL as the interchange standard, and standards will continue evolving to improve integration of business and IT.
The document provides information about IBM Business Process Management and Royal Cyber's expertise in this area. It discusses what BPM is and why it is important, as well as Royal Cyber's capabilities in areas like business monitoring, operational decision management, process automation and integrity, and process discovery and design using IBM BPM tools. The document also outlines Royal Cyber's BPM implementation plan, services offerings, support workflow, trainings, and success stories with clients.
iLOG - how to make your business processes smarter using business rulesVincent Kwon
This document discusses IBM WebSphere ILOG BRMS and how it facilitates change through business rule management. It explains how BRMS allows business rules to be defined, analyzed, maintained, managed, stored, deployed, executed and monitored separately from applications. This improves agility and the ability to respond to evolving business conditions. Examples are provided of how BRMS supports intuitive rule authoring and solutions for rule editing in office tools like Word and Excel. Benefits mentioned include reduced lead times for changes and time to update products as well as more personalized client interactions.
Impact 2013 2963 - IBM Business Process Manager Top PracticesBrian Petrini
This document provides an overview and best practices for modeling and implementing business processes using IBM Business Process Manager (BPM). It discusses practices such as keeping BPMN process models simple, using activities to represent significant business steps, leveraging ad-hoc and event-driven semantics, exposing only process-relevant data as process state, and dealing with large data objects. The document is intended to help users design effective process models and implementations.
IBM BPM Case Manager for knowledge workerssflynn073
IBM's document discusses knowledge work and case management. It begins by noting a shift towards customer-centric processes that require flexibility. It then introduces IBM BPM Case Management as a solution that provides a 360-degree view of a case and supports both structured and unstructured work. The rest of the document discusses key concepts of IBM BPM Case Management like case structure, views, and relationships, and provides examples of how it can blend different work styles and integrate with IBM FileNet content management.
- The document discusses how to use the Business Process Modeling Notation (BPMN) standard for modeling business processes.
- It covers BPMN elements, modeling methodology, diagramming styles, practical patterns, and how to apply a BPMN-based modeling procedure.
- The goal of BPMN is to provide a notation that is understandable to both business users and IT experts for analyzing, designing, and modeling business processes.
This document summarizes some notable events that occurred in a particular year from the perspective of the author. It mentions that the author obtained their bachelor's degree in finance that year. The Nobel Peace Prize was awarded to Muhammad Yunus and Grameen Bank for their work in microfinance. Google acquired YouTube for $1.6 billion. Warren Buffett announced he would donate 85% of his fortune to charity. One of the author's favorite James Bond films, Casino Royale, was also released that year.
The document discusses Georgia's Conservation Tax Credit Program which provides state income tax credits and federal income tax deductions to encourage landowners to conserve natural resources by dedicating property. It outlines the process of creating tax benefits through placing conservation easements on qualified properties and monetizing the tax credits and deductions. Risks are mitigated by stringent appraisal guidelines, and Yukon Property Consultants is an expert in facilitating these conservation tax strategies.
Este documento no contiene ningún contenido, solo números del 1 al 14. No es posible generar un resumen significativo de 3 oraciones o menos sin información sustantiva en el documento original.
The document discusses tips for training good vocabulary learners based on Scott Thornuby's work. It recommends that learners pay attention to spelling, pronunciation, meaning and context clues, take risks when guessing meanings, and organize their own learning through strategies like mnemonics, flashcards, guessing context, and using dictionaries.
The document is a diploma from the French Ministry of Education conferring a Baccalaureat degree in Mathematics and Natural Sciences with the mention "Assez Bien" (fairly good) to Mr. Ihab Farag. The diploma was issued on June 29, 1992 in Grenoble, France based on the results of the Baccalaureat examination held on June 25, 1992.
The document outlines data conversion services provided by NEXTSYSTEMS, including:
1) Master data file conversion of key files like the chart of accounts, vendor list, customer list, job list, and employee list, but not including transaction details.
2) Detail data file conversions like job cost and payroll year-to-date data, open payables and receivables, billing details, and job cost history are available for an additional quoted fee.
3) The customer is responsible for exporting their current data in Excel format and cleaning it prior to import, which generally requires 30-60 days of advance scheduling.
A recreational therapist assesses clients' needs and develops therapeutic recreation activities to improve physical, mental, and emotional well-being. They provide treatments using arts, crafts, sports, and community outings. Recreational therapists work mostly indoors with individuals who have disabilities or illnesses, requiring a bachelor's degree, medical training, and good people skills. The job outlook is stable as long as medical services are needed and the average salary is around $50,000 with opportunity for higher pay with more experience.
The document describes a database project to create an online course registration system for a university. It includes entities like students, instructors, departments, courses, classrooms, and relationships between them. The project aims to understand data modeling concepts and implement a fully functional database interacting with a front-end interface. Major design decisions included changing the student profile picture type to reduce storage and adding a term field to classrooms to track past semesters. Functionalities for students include registering courses, viewing schedules, and requesting graduation, while instructors can add/edit courses and view schedules.
The document provides an overview of Reconstruction after the American Civil War, including:
1. Lincoln's assassination affected the course of Reconstruction as his more lenient 10% Plan was not implemented.
2. President Johnson took a largely similar approach to Lincoln's but clashed with Radical Republicans in Congress who demanded more protections for freed slaves.
3. The Thirteenth, Fourteenth, and Fifteenth Amendments were passed to abolish slavery, define citizenship, and protect voting rights of African American men. However, Reconstruction goals were undermined by segregationist policies and laws in the South.
The document provides an overview of using Trello for agile project management. It discusses how to set up boards and lists, create cards for tasks and user stories, assign members, add voting, labels, due dates, checklists and attachments. It also explains how to use Trello for planning meetings, daily stand-ups, reviews, retrospectives and templates. Key aspects covered include prioritizing work, tracking progress, facilitating collaboration and customizing the workflow.
1
Introduction To Business Process Design
2
Overview
What is a business process?
Three definitions
Process types and hierarchies
Components of process architectures
The essence of Business Process Design (BPD)
Why is BPD important?
BPD and overall business performance
BPD and strategy
Why do inefficient processes exist?
Activity classification and BPD
3
What is a Business Process?
A pragmatic definition
A Business Process describes how something is done in
an organization
In general terms…
Business - Organizational entity that deploys resources to provide customers with desired products and services
Process (Merriam-Webster’s Dictionary)
(i)A natural phenomenon marked by gradual changes that
lead to a particular result
(ii)A natural continuing activity or function
(iii)A series of actions and operations conducing to an end
4
What is a Business Process?
2.Traditional Process definition in OM literature
A process specifies the transformation of inputs to outputs
Different types of transformations
Physical (Ex. raw material finished product)
Locational (Ex. flying from Denver to L.A.)
Transactional (Ex. depositing money in a bank)
Informational (Ex. accounting data financial statement)
The transformation model of a process
Inputs
Outputs
Process
5
What is a Business Process?
The Process View
Any organization entity or business can be characterized as a process or a network of processes
Based on the simple transformation model of a process
Has its origin in the areas of manufacturing and quality
The transformation model of a process
Inputs
Outputs
Process
6
What is a Business Process?
A more comprehensive process definition
A business process is a network of connected activities and buffers with well defined boundaries and precedence relationships, which utilize resources to transform inputs into outputs with the purpose of satisfying customer requirements
Process
Customers
Suppliers
Resources
Inputs
Outputs
7
Process Types and Hierarchies
Individual processes
Carried out by a single individual
2.Vertical or Functional processes
Contained within one functional unit or department
3.Horizontal or Cross Functional processes
Spans several functional units, departments or companies
Make up
Make up
8
Marketing
Operations
Accounting
CEO
Order Request
Order Fulfilled
Production planning
Vertical process
Horizontal process
Individual process
Buying a TV commercial
Illustration: Process Types and Hierarchies
9
Process Types and Hierarchies
Core cross-functional processes often have highest improvement potential
Core processes – essential for meeting market place demand through a specific strategy
Especially high improvement potential if a significant amount of non-manufacturing/service related activities
Reasons
Difficult to coordinate
Have not ke ...
Advance Total Compensation Statement for ExecutivesEmtec Inc.
This document provides an overview and case study of implementing Oracle HCM Cloud's Workforce Compensation module. It discusses how a furniture company used the module to modernize its compensation planning process, reduce complexity, and generate over 200 customized total compensation statements for executives. Key benefits included streamlined reporting, automatic statement generation, and manager-specific budget management. Lessons learned focused on the importance of data cleanup, identifying requirements, and allowing time for testing.
The document discusses the business case and lessons learned for moving an organization's HR systems to a consolidated SaaS/cloud solution. It notes that many companies have a mix of legacy on-premise systems and various standalone modules that need to be consolidated. Adopting a consolidated SaaS model can help achieve unified global HR processes, lower IT costs, and allow the HR department to focus on strategic initiatives rather than system maintenance. The document outlines considerations for the implementation process and governance of cloud solutions to ensure security, data privacy, and regulatory compliance.
Oracle Fusion is enterprise resource planning software applications from Oracle Corporation.
Distributed across various product families, Fusion includes Financial Management, Human Capital Management, Customer Relationship Management, Supply chain management, Procurement, Governance, Project Portfolio.
Workday, Inc. is an on demand (cloud-based) software vendor. Workday features Human Capital Management, Financial Management, and Analytics Applications.
Alex syvorotka - QA: Customer Oriented Testing Approaches in theory and practiceCiklum Ukraine
This presentation is intended to share the experience around customer oriented testing gained in one of Lohika projects. It will describe how important such approach is, what are the outcomes and which tools, processes and technics can be used.
VMworld 2013: SDDC IT Operations Transformation: Multi-customer Lessons LearnedVMworld
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Learn more about VMworld and register at http://www.vmworld.com/index.jspa?src=socmed-vmworld-slideshare
This document summarizes an internship project to develop a web application called Kimleng Shop for a Cambodian company called BORAMA. The project involved building the application using CodeIgniter and Doctrine on a Linux platform. Key features included CRUD functionality for customers, items, suppliers, and employees. Additional modules implemented purchases, transfers, sales, inventory, and reports. The project was developed using Scrum methodology over 3 months. Challenges included the learning curve of new technologies while benefits included self-learning and experience with development methodologies.
The document discusses Business Process Reengineering (BPR). It defines BPR as the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures like cost, quality, service and speed. The document outlines that BPR advocates going back to basics and reexamining processes rather than making small incremental improvements. It also discusses that BPR focuses on processes rather than tasks, jobs or people. The document provides examples of successful BPR case studies and discusses the key principles and steps to conducting a successful BPR project.
This document discusses implementing ACL software to help overcome challenges for small audit departments. It outlines the topics to be covered, including expectations, goals and challenges. Some key challenges mentioned are building the proper foundations, gaining management support and understanding, and communicating changes effectively. The document promotes designing a sustainable controls framework by engaging business leaders, leveraging experience, and updating frequently. It provides an overview of why ACL is a good data analytics software choice, allowing analysis of all available data from any source. Finally, it briefly outlines some pre-implementation steps like quantifying needs, selecting platforms/vendors, and establishing frameworks.
SPI_Conference_Handling Breakups to Save Future Headaches_FinalCurtis Weldon
This document discusses best practices for offboarding employees. It covers the key aspects of an offboarding process, including different types of employee terminations and what is required for each. Areas of de-provisioning like disabling system access and collecting equipment are discussed. The roles and responsibilities of different business owners in the offboarding process are outlined. Creating an offboarding process is demonstrated, including integration with other systems. Finally, ways to measure the success of an offboarding process, like improved efficiency in de-provisioning access, are presented.
Organizations try to accomplish their business objectives through strategies. Strategies are executed broadly through ‘Programs & Projects’ or ‘Operations.
The three competitors presented solutions for automating common business processes using Process Builder and Visual Workflow (Flow). Jennifer demonstrated automatically displaying additional contact details using a Visual Workflow. Mike showed calculating case totals on Accounts using a Flow triggered by Process Builder. Amanda automated contract creation from opportunities using Process Builder. Michael proposed tracking case status changes over time without code using custom objects, Flow, and Process Builder.
Basic information about Enterprise Resource Planning (ERP) with sample software and step-by-step procedure, interface and guide for first-time users.
A presentation that will help the reader understand how broad an ERP can be utilized in any type of industry.
SPI_Conference_Handling Breakups to Save Future Headaches_FinalCurtis Weldon
This document discusses best practices for offboarding employees. It defines offboarding as a process for processing employee terminations and deprovisioning access. The presentation covers different types of employee terminations, areas to deprovision like physical equipment and system access, key stakeholders and their roles, how to create an offboarding process, measuring success, and provides a seven point wrap-up. The goal is to help organizations understand offboarding and implement best practices to efficiently and securely terminate employee access.
In a rapidly changing business climate, Workday Extend helps you stay agile by building apps that run alongside your existing Workday applications. This slide deck features updates and demos from Workday product experts, along with testimonials from Workday Extend customers IBM, KONE, and Sun Life Financial.
Review the five signs that you need a new Segregation of Duties compliance st...Symmetry™
SOD solutions that worked a decade ago have become unmanageable for many organizations. First-generation GRC tools and manual processes haven’t kept up with today’s auditors, who now want proof of SOD controls. Periodic samplings have given way to demand for all-the-time, no-exception execution. Here are five ways to know you’ve put yourself at risk of SOD noncompliance.
Increasing the probability of success for your projectGlen Alleman
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Scrum Costing: Metric Reasoning in an Agile Age aka Book It DanielBrij Consulting, LLC
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Technoblade The Legacy of a Minecraft Legend.Techno Merch
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Welcome to Practical eLearning Makeovers for Everyone. In this presentation, we’ll take a look at a bunch of easy-to-use visual design tips and tricks. And we’ll do this by using them to spruce up some eLearning screens that are in dire need of a new look.
Decormart Studio is widely recognized as one of the best interior designers in Bangalore, known for their exceptional design expertise and ability to create stunning, functional spaces. With a strong focus on client preferences and timely project delivery, Decormart Studio has built a solid reputation for their innovative and personalized approach to interior design.
PDF SubmissionDigital Marketing Institute in NoidaPoojaSaini954651
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Explore the essential graphic design tools and software that can elevate your creative projects. Discover industry favorites and innovative solutions for stunning design results.
Storytelling For The Web: Integrate Storytelling in your Design ProcessChiara Aliotta
In this slides I explain how I have used storytelling techniques to elevate websites and brands and create memorable user experiences. You can discover practical tips as I showcase the elements of good storytelling and its applied to some examples of diverse brands/projects..
EASY TUTORIAL OF HOW TO USE CAPCUT BY: FEBLESS HERNANEFebless Hernane
CapCut is an easy-to-use video editing app perfect for beginners. To start, download and open CapCut on your phone. Tap "New Project" and select the videos or photos you want to edit. You can trim clips by dragging the edges, add text by tapping "Text," and include music by selecting "Audio." Enhance your video with filters and effects from the "Effects" menu. When you're happy with your video, tap the export button to save and share it. CapCut makes video editing simple and fun for everyone!
ARENA - Young adults in the workplace (Knight Moves).pdfKnight Moves
Presentations of Bavo Raeymaekers (Project lead youth unemployment at the City of Antwerp), Suzan Martens (Service designer at Knight Moves) and Adriaan De Keersmaeker (Community manager at Talk to C)
during the 'Arena • Young adults in the workplace' conference hosted by Knight Moves.
2. COMP 5524 2
Business Process
Different types of works, e.g. designing house, making bread
In all examples → One tangible thing that is produced or modified –
house, bread – thing or case
Working on a case → Discrete
Each case involves a process (procedure) being performed
Process – number of tasks that need to be carried out and a set of
conditions that determines order of tasks
Task → Logical unit of work that is carried out as a single whole by
one resource
Resource → Generic name of person, machine or group that can
perform specific tasks
Work
Produce All things Ourselves?
Organize into business units
Organizing Workflows
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Processing of a Claim by Insurance Company
1. Recording of receipt of claim;
2. Establishing type of claim (fire, vehicle, professional);
3. Checking client’s policy, to confirm that it does in principle cover what has been
claimed for;
4. Checking the premium, to confirm that payments are up to date;
5. Rejection → if task 3 or 4 has a negative result;
6. Producing a rejection letter
7. Estimating amount to be paid, based upon the claim details;
8. Appointment of an assessor to reach the circumstances of the damages and to
establish its value;
9. Consideration of emergency measures to limit further damages or relieve distress;
10. Provision of emergency measures if approved as part of task 8;
11. Establishment or revision of an amount to be paid and offer to client;
12. Recording of client’s reaction: acceptance or objection;
13. Assessment of objection and decision to reverse (task 11) or to take legal
proceedings (task 14);
14. Legal proceedings;
15. Payment of claim; and
16. Closure of claim: filing
Process - Example
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Sequence
Two or more task that must be performed in strict
order
Process Diagram
Selection
Choice between two or more task
Synchronization
Both task must be completed before ‘rejection’ can
begin
Iteration
Repeated assessment of an objection or revision of
amount to be paid
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Knowledge
Tacit Knowledge
Stored in Mind by Experience
Explicit Knowledge
Learning and Information Retrieval
Knowledge Management
Acquisition, Enrichment, Distribution of Knowledge at Right Time to fulfill a task
Atomic Process
Process that cannot be subdivided any further
Activity
Performance of a task by a resource
Process Categories
Primary → Production Processes, Generates Income, Customer Oriented
Secondary → Support Processes, Maintaining means of Production
Tertiary → Managerial Processes, Directs & Coordinates Pr/Sec Process
Process
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Links Between Types of Processes
Process
Products and
services
Primary process
Support process Managerial process
Objectives
and
capital
Order
Raw materials and
components
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Categories of Groupware (3C’s)
Communication
Sending information, request, instructions
Collaboration
Working together on joint projects
Coordination
Participants in Process, Coordination is workflow …
Communication Products
E-mail, chat, fax solutions, video Conferencing
Collaboration Products
Lotus Notes, Document Management System, CAD
Coordination Products
IBM, Staffware, FileNet, Ultimus, etc.
Groupware
Working Together is fundamental to modern Organization
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Coordination Products
Structured or Semi-Structured Process
Reviews, Approvals, Processing Orders, Handling Applications
Projects
Groupware → Workflow Automation
Process is essence of workflow or coordination
Design, Display, Monitor, Measure Business Process
Processes can be structured or semi-structured
Never be purely ad-hoc → Logic/Structure for automation
Workflow is Proactive → Push towards reaching goal/outcome
Coordination or Workflow → Every Organization in some way
Groupware
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Workflow Defined
A Sequence of Structured or Semi-Structured tasks
performed in series or parallel by two or more
individuals to reach a common goal
Workflow is a sequence of tasks
There is some logic to a workflow – not on purely ad-hoc basis
Series or in parallel – Logic
At least two individuals – Individual cannot constitute wokflow
Workflow is geared towards producing results
Workflow Automation
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Example - Purchase Requisition Workflow
Any employee can initiate purchase requisition by filling a form
Supervisor – Approve or Disapprove
Simple example – Essential elements of workflow
Workflow Automation
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Workflow has numerous exceptions → Too complex to present graphically
Supervisor may not be at work
Buyer may not have enough info for purchase, return back order for clarification
Every workflow requires monitoring
Employee need to know status of his application
Every step in workflow → Time and Cost
Measuring Time and Cost, improvement in business process
Examples of Business Process - Workflow
Number and Type of workflow process vary from organization to organization
Workflow Automation
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Workflow Vs Workflow Automation
Workflow
Simple routing of work from one person to another
Email attachment → Work has flowed from one to another
Not Workflow automation, Why?
Emails → Facilitates workflow but does not automate workflow
Workflow Automation
Proactive control of entire workflow process, Start to Finish!
Ability to monitor status of workflow, handle exceptions,
generate metrics to improve performance of system
Software Applications → Microsoft exchange, Lotus Notes,
Intelligent web sites, etc.,
Workflow features but they are not automating workflow
Workflow automation → Similarities with EAI (automation of
system-centric processes)
Workflow Automation
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Essential Requirements for Workflow Automation
Graphical workflow representation
Roles or job functions
Rules embedding
Exception handling
Monitor status of workflow incidents
Metrics (cost-effectiveness and timeliness)
Integration with third party applications
Proactive
Database connectivity
Workflow inbox
Workflow Automation
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Evolution
EAI → Automate movement of data, applications ⇔ computers
Workflow automation, movement of data between people
Departmental solutions → Emergence of EAI
Point Integration Solution
Unified Integration Framework
Interface standardization
Data transformation
Mapping
Synchronization
Enterprise Application Integration
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EAI Business Processes
Workflow process and EAI driven process
High degree of similarity
Notable exception, data movement between applications and people
Often confusion, EAI ⇔ Workflow → generic BPM products
Very different Challenges
Technology trends → Minimizing gap
EAI and Business Processes
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Role
Principals → The Boss and The Customer
Organizations have Hierarchy
Contractor or Resource → Person Who is Assigned a Task
Resource – Assignments can also be done by machines
Actor → Describes Principals and Contractors
Can play both roles – Principal or Subcontractor (or resource)
Contractor
Can redirect or subcontract work to third parties
The Role of Customer → Depends on Situation
IRD – Taxpayers, Prison Service – Criminals, etc.
Allocating/Accepting Work
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Allocating/Accepting Work
Principal Contractor
Specification
Quote
Assignment
Confirmation
Order
Completion
Communications Protocol
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Actor
Responsible for Process
Can assign or outsource task as whole to contractor
Can decompose into process
Network of tasks
Each of which he assigns to a contractor
Contract Tree
Another Approach
Network of tasks is created
(Sub)contractors are selected
Allocating/Accepting Work
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Allocating/Accepting Work
Transport A-K
Transport D-KTransport A-D
Transport J-KTransport D-JTransport C-DTransport A-C
Principal P
Contractor Q Contractor R
Principal Q Principal R
Contractor S Contractor T
Contractor U Contractor V
Contract Tree
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Establishes how the work carried out by the organization
in question is divided up amongst its staff
Division of authorities and responsibilities
Organizational Structure
Hierarchical organization
Matrix organization
Network organization
Organizational Structure
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Organizational Structure
Managing director
Head of productionAdministrationHead of Sales
Stores Dept.Production Dept.Sales ForceAdvertising Dept.
Organizational Chart
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Hierarchical organization
Purely hierarchical organizations → Virtually extinct now
Designing
The capacity group – People with same skills, Same department
The functional department (Accounting, Maintenance)
Process or production departments
Matrix organization
Two dimensions
Functional (depends on tasks)
Hierarchical (same as earlier)
Each Person
Hierarchical boss
Functional boss
Example → Operate on Project Basis, Contractors
Organizational Structure
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Organizational Structure
Project-A Project-B Project-C
Supervisors Louise Anita John
Carpenters Pete Karl Geraldine
Masons Henry Tom Jerry
Painters Bert Simone Simone
Plasterers Charles Peter Paul
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Network Organization
Autonomous actors collaborate to supply products or
services
Virtual organization
No formal permanent employment relationship
More and more network organizations are being created
Control fixed cost
Specialist companies
Difference with matrix organization
Resources do not have to be from the same employer
Organizational Structure
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Managing Process
Management system and a Managed system
System → People, machines, and IS that carry
out particular processes
Managed System
Low level management system
Managed System
• Managed system at lowest level → an enactment system
Process Management
A system of interlinked processes, involves concerted
efforts to map, improve, and adhere to organizational
processes
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Managing Process
management
management
managed system
management
enactment
Recursive Management Paradigm
Managed System
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BPM Principles
Process
Assets
Should be managed and continuously improved
IT is an essential enabler
Process Management
1. Real-time management
2. Operational management
3. Tactical management
4. Strategic management
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Process Management
Management Level Time Horizon Financial Impact
Real-time Seconds-hours Low
Operational Hours-days Limited
Tactical Days-months High
Strategic Months-years Very high
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Process Management
Management
level
Type of decisions Supporting methods
Real-time Equipment control Control theory
Operational Recourse assignment Combinational optimization
Tactical Recourse capacity
planning and budgeting
Stochastic models (e.g.,
queuing models)
Strategic Process design and
recourse types
Financial models, multi-
criteria analysis
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Decision Making
Definition
What the problem is, and what scope a solution to it
must be found
Creation
To formulate one or more solutions that fall within the
scope defined
Evolution
To access different solutions, for instance by multi-
criteria analysis
Selection
To select one solution that works in order to
implement it
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Evolution of Information Systems
1965-1975
Decompose Applications → There was no exchange of
data between different applications
1975-1985
Database Management → The use of database has the
advantages that data managed by different applications
can be combined
1985-1995
UIMS → User-Interface Management
1995-2005
WFMS, Workflow Management → To support business
process (procedure)
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Trends in Information Systems
Evolution
Processes
Are becoming more important (BPR)
Are subject to frequent changes
Are becoming more complex
Are increasing in number
OS OS OS OS
DBMS
appl. appl.
DBMS
DBMS
WFMS
appl.
appl.
UIMS UIMS
1965-1975 1975-1985 1985-1995 1995-2005
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Set organizational goals
Inventory all organizational process
Rank
Choose
Determine incremental or radical improvement
Implement
Monitor
Repeat step 4
Process Management Lifecycle
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Workflow Systems (Wil van der Aalst)
human
oriented
system
oriented
groupware
workflow
transaction
processing
P2P
=
Person
To
Person
A2P
=
Application
To
Person
A2A
=
Application
To
Application
37. Workflow Systems
Focus on classical workflow management systems, but ...
Four types of workflow-like systems:
1. Information systems with hard-coded workflows
(process& organization specific)
2. Custom-made information systems with generic
workflow support (organization specific)
3. Generic software with embedded workflow
functionality (example, the workflow components of
ERP, CRM, PDM, etc. systems)
4. Generic software focusing on workflow functionality
(example, Staffware, MQSeries Workflow, FLOWer,
COSA, Oracle BPEL, Filenet, etc.)
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