Gartner is the world's leading IT research and advisory company. It delivers technology-related insights to help clients make the right decisions through independent and actionable advice. Gartner serves CIOs, CTOs, and senior IT executives through research reports, consulting services, conferences, and peer networking. It provides guidance on topics like IT strategy, operations, sourcing, and technology selection to help clients run successful IT organizations and initiatives.

1. Introducing Gartner June 2, 2011

2. Who we are Gartner is the world’s leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day.

3. Why clients use Gartner IT is critical to every organization, but harder to manage successfully due to its increasing complexity. Since 1979, Gartner has guided clients through difficult decisions—providing independent, actionable advice on how and where to reduce cost, deploy IT to add value, drive innovation and manage risk.

4. Who we serve Chief supply chain officers, senior supply chain executives and their teams/associates Buy-side investment professionals including those in venture capital, private equity and investment banking CIOs, CTOs, CFOs, senior IT executives and their teams/associates Marketing professionals within high-tech and telecom industries, and their teams/associates IT End-User Professionals Supply Chain Professionals Investment Professionals High-Tech & Telecom Professionals

5. How we help you Ensure the success of your key initiatives Select the right products and get the best terms and pricing Run a world-class IT organization Stay current with important innovations Connect with valuable peers Get an unbiased, outside perspective on best practices, contextualized to your situation Save time through our proactive delivery Lessen the risk of critical product decisions Negotiate money- saving terms and conditions Utilize your resources more efficiently by “extending” your team Lead your team more effectively by including them in research delivery Know what emerging technologies and trends mean for your organization Cut through information overload and hype Utilize peer experiences to test your thinking and avoid costly mistakes Extend your network Value

6. How clients use Gartner Learn From Research Talk to an Expert Initiate an Engagement Attend Conferences Network With Peers Deep vertical coverage in nine industries 110,000 research docs across 1,200 topics covering all aspects of IT Targeted to your role, key initiatives and purchasing decisions Proprietary methodologies and interactive models applied to provide clear insight and actionable advice 775 analysts engaging in 280,000 client interactions a year in 85 countries Specific advice on your challenges, opportunities and projects Leverage industry research and unmatched market data 470 experienced consultants with industry-specific expertise Measure and improve performance using unmatched data from 5,500 benchmarks Content specific to your role, key initiatives and purchasing decisions 55 yearly conferences worldwide attracting 37,000 attendees Access to analysts, industry peers and top solution providers Exchange ideas, expertise and best practices with peers Connect with a growing community of peers drawn from our 60,000 clients in 11,500 organizations World’s largest community of CIOs and IT executives

7. Products and services: IT End-User Professionals Gartner for IT Executives Membership-based offering for the most senior-level IT executive, including personalized service and advice, and unparalleled CIO community. Service levels: CIO Essentials, CIO, and CIO Signature. Gartner for IT Leaders Specific, compelling research and advice for clients in eight critical IT roles. Daily access to information and tools that are relevant, insightful and tailored to a role. Gartner for Enterprise IT Leaders Personalized, role-based offering for senior leaders in large, complex enterprises that helps clients save time and money, mitigate risk and exploit new opportunities. Includes personal coaching by a Gartner expert. Gartner Industry Advisory Services Analysis, research and advice on industry-specific forces in these sectors: Banking & Investment Services, Energy & Utilities, Government, Healthcare Providers, Insurance, Manufacturing, Media and Retail. Workgroup Allows clients to extend their Gartner relationship to three to 10 key members of a working team to help them coordinate, collaborate and implement more efficiently. Members get insight to make more-informed fact-based decisions and the guidance to achieve objectives effectively and without costly missteps. IT1 Helps technical architects and engineers receive the in-depth guidance and best practices they need to deliver superior results on their IT leaders’ key initiatives and IT purchases.

8. How we help: Applications Professionals Insight and advice Top 5 Key Initiatives Application Development Application Governance Application Integration Application Overhaul Customer Relationship Management Learn From Research Gartner Business Wizard—just-in-time insight, on your timelines My Gartner customizable home page Weekly Picks by role—week-long access to 10 popular documents Complimentary webinars Analyst-generated toolkits Case studies and best practices Industry Picks—month-long access to selected industry-specific documents Talk to an Expert Inquiry privileges Contract reviews Gartner Consulting solutions/engagements Network With Peers Gartner Peer Connect—our exclusive 10,000-client network Initiate an Engagement Gartner Benchmark Analytics Gartner IT Key Metrics Data Maturity Assessment for Application Organizations Application Development Scorecard Application Development & Support Scorecard Application Support Scorecard ERP Application Support Scorecard Attend Events Gartner Symposium/ITxpo Application Architecture, Development & Integration Summit Portals, Content & Collaboration Summit Customer 360 Summit Master Data Management Summit

9. How we help: Program & Portfolio Management Professionals Insight and advice Top 5 Key Initiatives IT Governance Project Management Office (PMO) SharePoint IT Cost Optimization Strategic Planning Learn From Research Business Wizard—just-in-time insight, on your timelines My Gartner customizable home page Weekly Picks by role—week-long access to 10 popular documents Complimentary webinars Analyst-generated toolkits Case studies and best practices Industry Picks—month-long access to selected industry-specific documents Talk to an Expert Inquiry privileges Contract reviews Gartner Consulting solutions/engagements Network With Peers Gartner Peer Connect—our exclusive 10,000-client network Initiate an Engagement Gartner Benchmark Analytics Gartner IT Key Metrics Data Enterprise Personality Assessment PMO Scorecard Attend Events Gartner Symposium/ITxpo PPM & IT Governance Summit

10. How we help: Security & Risk Management Professionals Insight and advice Top 5 Key Initiatives Business Continuity Management Compliance Identity and Access Management (IAM) Information Security Program Management IT Risk Management Learn From Research Gartner Business Wizard—just-in-time insight, on your timelines My Gartner customizable home page Weekly Picks by role—week-long access to 10 popular documents Complimentary webinars Analyst-generated toolkits Case studies and best practices Industry Picks—month-long access to selected industry-specific documents Talk to an Expert Inquiry privileges Contract reviews Gartner Consulting solutions/engagements Network With Peers Gartner Peer Connect—our exclusive 10,000-client network Initiate an Engagement Gartner Benchmark Analytics Gartner IT Key Metrics Data Security Program—Assessing Initial Objectives IT Security Scorecard Attend Events Gartner Symposium/ITxpo Security & Risk Management Summit Identity & Access Management Summit

11. How we help: Sourcing & Vendor Relationships Professionals Insight and advice Top 5 Key Initiatives Negotiating Vendor Contracts Outsourcing Vendor Management Supply Chain Management IT Asset Management Learn From Research Gartner Business Wizard—just-in-time insight, on your timelines My Gartner customizable home page Weekly Picks by role—week-long access to 10 popular documents Complimentary webinars Analyst-generated toolkits Case studies and best practices Industry Picks—month-long access to selected industry-specific documents Talk to an Expert Inquiry privileges Contract reviews Gartner Consulting solutions/engagements Network With Peers Gartner Peer Connect—our exclusive 10,000-client network Initiate an Engagement Gartner Benchmark Analytics (including price benchmarking) Gartner IT Key Metrics Data IT Procurement Maturity Assessment IT Services Sourcing Strategy Assessment Attend Events Gartner Symposium/ITxpo Outsourcing & Vendor Management Summit IT Financial, Procurement & Asset Management Summit

12. How we help: CIOs Insight and advice 2011 Top 10 CIO Business Strategies Increasing enterprise growth Attracting and retaining new customers Reducing enterprise costs Creating new products or services (innovation) Improving business processes Implementing and updating business applications Improving the technical infrastructure Improving enterprise efficiency Improving operations Improving business continuity, risk and security Deliver Exceptional Results for Your Enterprise Service delivery in your context A structured relationship with a team of service delivery professionals—your single point of access into Gartner Unique insight into the CIO role Inquiry with world-class Gartner analysts All CIO-focused Gartner content, based on a member-driven research agenda An unparalleled CIO community A global network of 4,300 CIOs Local events and VIP attendance at a Gartner Symposium/ITxpo Initiate an Engagement Gartner Benchmark Analytics Gartner IT Key Metrics Data Maturity Assessments CIO Scorecard Attend Events Gartner Symposium/ITxpo CIO Leadership Forum

13. How we help: Business Intelligence & Information Management Professionals Insight and advice Top 5 Key Initiatives Business Intelligence Competency Center Corporate Performance Management Data Management and Integration Maturity Enterprise Social Software Information Governance Learn From Research Gartner Business Wizard—just-in-time insight, on your timelines My Gartner customizable home page Weekly Picks by role—week-long access to 10 popular documents Complimentary webinars Analyst-generated toolkits Case studies and best practices Industry Picks—month-long access to selected industry-specific documents Talk to an Expert Inquiry privileges Contract reviews Gartner Consulting solutions/engagements Network With Peers Gartner Peer Connect—our exclusive 10,000-client network Initiate an Engagement Gartner Benchmark Analytics Gartner IT Key Metrics Data Maturity Assessment for Business Intelligence & Information Management Attend Events Gartner Symposium/ITxpo Business Intelligence Summit Portals, Content & Collaboration Summit Master Data Management Summit

14. How we help: Business Process Improvement Management Professionals Insight and advice Top 5 Key Initiatives BPM Technology and Tools Business Process Management Program Business Intelligence Competency Center Data Center Modernization & Consolidation ERP Learn From Research Gartner Business Wizard—just-in-time insight, on your timelines My Gartner customizable home page Weekly Picks by role—week-long access to 10 popular documents Complimentary webinars Analyst-generated toolkits Case studies and best practices Industry Picks—month-long access to selected industry-specific documents Talk to an Expert Inquiry privileges Contract reviews Gartner Consulting solutions/engagements Network With Peers Gartner Peer Connect—our exclusive 10,000-client network Initiate an Engagement Gartner Benchmark Analytics Gartner IT Key Metrics Data Maturity Assessment for Process-Driven Organizations CIO Scorecard Attend Events Gartner Symposium/ITxpo Business Process Management Summit

15. How we help: Enterprise Architecture Professionals Insight and advice Top 5 Key Initiatives Enterprise Architecture Program Enterprise Architecture Stakeholder Engagement Cloud Computing Strategic Planning SOA & Application Architecture Learn From Research Gartner Business Wizard—just-in-time insight, on your timelines My Gartner customizable home page Weekly Picks by role—week-long access to 10 popular documents Complimentary webinars Analyst-generated toolkits Case studies and best practices Industry Picks—month-long access to selected industry-specific documents Talk to an Expert Inquiry privileges Contract reviews Gartner Consulting solutions/engagements Network With Peers Gartner Peer Connect—our exclusive 10,000-client network Initiate an Engagement Gartner Benchmark Analytics Gartner IT Key Metrics Data Enterprise Personality Assessment Maturity Assessment for Enterprise Architecture CIO Scorecard Attend Events Gartner Symposium/ITxpo Enterprise Architecture Summit Enterprise Architecture Foundation Seminars

16. How we help: IT Infrastructure & Operations Professionals Insight and advice Top 5 Key Initiatives Cloud Computing Data Center Modernization and Consolidation Integrating Apple Into the Enterprise Mobile Enterprise Strategy Virtualization Learn From Research Gartner Business Wizard—just-in-time insight, on your timelines My Gartner customizable home page Weekly Picks by role—week-long access to 10 popular documents Complimentary webinars Analyst-generated toolkits Case studies and best practices Industry Picks—month-long access to selected industry-specific documents Talk to an Expert Inquiry privileges Contract reviews Gartner Consulting solutions/engagements Network With Peers Gartner Peer Connect—our exclusive 10,000-client network Initiate an Engagement Gartner Benchmark Analytics Gartner IT Key Metrics Data Maturity Assessment for Infrastructure & Operations Server Evaluation V6 Infrastructure & Operations Scorecard Green ICT Scorecard Enterprise Computing Scorecards End-User Computing Scorecards Voice & Data Network Scorecards Attend Events Gartner Symposium/ITxpo IT Infrastructure, Operations & Management Summit Data Center Conference

17. Our company 775 analysts Clients in 85 countries 60,000 clients 11,500 enterprises 280,000 client interactions Vertical coverage in nine industries 5,500 benchmarks 10,000 media inquiries 4,300 CIOs 55 conferences 70% of Fortune 1000 80% of Global 500 470 consultants 1,500 engagements