Interviewer Respondant Interviewer Respondant Interviewer Respondant Interviewer Respondant Interviewer Respondant Hi my name is Jessica Sam, a student from Curtin University, and I would like to conduct an interview with you for an assignment I am doing that relates to change in the organisation. Will you allow me to ask you a few questions? Yes of course. That’s great. The purpose of this interview is to allow me to analyse, interpret and evaluate the appropriateness and effectiveness of a change process in an organisation, particularly yours, with the theories I have learnt in my unit. So to start off, please tell me about your work and your position. So I am a casual worker in Myer Perth in the Ladies Footwear Department and I have been working there since 2014. Tell me about the situation in our workplace that involved or required some form of change. Okay, so recently there has been a shake-up which is called “New Myer”, it’s a scheme that affects all levels of the company including management shake-up, admin relocation, changed services for customers and staff. Why did this situation come about? Um, My guess is the economy. Myer is not doing so well as well as a lot of Australian fashion industries at the moment, there’s pressure on stockholders to make more money and in that process they have made some changes that I think did not have enough risk evaluation and therefore has occurred a few problems. What was the change all about? So, they came up with a scheme “New Myer” and this would affect their advertising, the way staff works and the way managers relay that to their staff. It started with incorporating Myer Academy where staff was meant to login to learn about trends and fashion, this kind of thing, it was all about chaining the service for our customers so they have a better connection to our store and loyalty therefore creating more beneficial sales. Um, changes included the admin in all stores, apart from myer city, were dissolved and now managers have to do a lot of admin work therefore taking managers off the floor. In my department I hardly see my manager which is causing me to think why do we have one [giggles], therefore it makes.