3. Strength to Invest Strategically
400 • Consistent growth and $383M
profitability
300 • Private, no outside
investors, no debt
200 • Customers in 100+
countries
100
0 1978 2011
4. A Breakthrough Is …
Breakthrough (brāk’thrōō) noun
1. an act or instance of removing or
surpassing an obstruction or restriction
2. any significant or sudden advance,
development, achievement, or increase,
as in scientific knowledge or diplomacy,
that removes a barrier to progress
5. Breakthrough Applications
“A breakthrough application changes
the way that the user does his work.
It doesn’t just automate processes:
it innovates and alters them, often
radically. They can have such a
dramatic effect that they change
the way an entire organisation
functions.”
6. Barriers to New Applications
Economic uncertainty
keeps funding tight
Past failures make any
new project risky
Resistance to change adds
to project cost and time
Key Competitor: “Do Nothing”
8. Attributes of Breakthrough Apps
1 Deliver Mass Personalisation
• Breakthrough Applications deliver
whatever information the user
requires, in whatever format is most
appropriate, on whatever platform the
user has at hand
9. Attributes of Breakthrough Apps
1 Deliver Mass Personalisation
2 Unlock All Data
• Breakthrough Applications access any
type of data, from conventional
structured records to content (text,
images, …) and device data
• Breakthrough Applications eliminate
data silos
10. Attributes of Breakthrough Apps
1 Deliver Mass Personalisation
2 Unlock All Data
3 Drive Informed Action
• Breakthrough Applications go beyond
mere process automation to facilitate
decision making and prompt actions to
be taken
11. Keys to Breakthrough Applications
• Multi-dimensional database
Caché for complex structured and
unstructured data
Ensemble • Scalability to 10,000s of users
to handle largest applications
• Reliability, availability,
HealthShare manageability to safely
handle life & death systems
TrakCare
12. Caché @ MFS
• Creator of first mutual fund
• $250B in assets under management
13. Caché @ MFS
Compliance
Decide Execute
Checks
• New algorithmic trading
system for portfolio managers
• Designed to cope with increased
volatility and stringent compliance checks
• Caché delivers real time performance for
$ billions in trades
14. Caché @ Schneider Electric
• €22B global energy and industrial technology
company
• Using Caché for systems to design, monitor
and manage industrial systems in real time
• Caché object technology delivers high
performance for millions of objects, without
relational overhead
15. Caché @ Kaiser / Epic
• World’s largest private sector
electronic health record system
• Connects 8.6M people, 454
medical offices, 36 hospitals
• 36 of 66 HIMSS Stage 7 Hospitals
• 3.7M members use PHR, sending
850K secure emails per month to
care providers
16. Caché @ Kaiser / Epic
65,000 Users
100 Terabytes
Wealth of Information
17. Keys to Breakthrough Applications
• Most powerful solution for
Caché interconnecting systems in
healthcare and beyond
Ensemble • Powerful technologies
(workflow, event processing,
BPM, …) for driving action in
HealthShare connected applications
• Complete SOA development
and execution platform
TrakCare
18. Ensemble @ Baxa
• Fully integrated IV room
workflow manager,
addressing highest risks
for medication errors
• Ensemble, used as
application platform and
integration technology
• Delivered as SaaS
20. Ensemble @ UC Davis
Award winning IDN and Medical School
Serving Northern California
21. Ensemble @ UC Davis
• Implements California
law that requires
•Radiation doses to be
recorded in patient health
DICOM records
RDSR
•Overdoses to be reported to
Ensemble patients, treating doctors,
and Public Health
Dose • Supports research into
Registry radiation dosing
22. Ensemble @ CSC
• Trust Integration Engine
• Data centre messaging
infrastructure supporting
interfaces to Lorenzo and
other solutions
• Configured for scalability and
zero-downtime upgrades
23. Ensemble @ BT Health
• Integration Engine & Message
Handling System
• Data centre messaging
infrastructure supporting
interfaces to Cerner, RiO, NHS
Spine and other solutions
• Built-in ITK and Spine Mini
Services capabilities.
24. Keys to Breakthrough Applications
• Platform for connected /
Caché coordinated care at local,
regional, national level
Ensemble • Healthcare-specific active
analytics for driving care
improvements for individual
HealthShare patients and populations
TrakCare
25. HealthShare in USA
Residents Physicians
Illinois 12M 34K
Missouri 6M 16K
New York 19M 65K
26. HealthShare in Denmark
Enables sharing of patient information
by healthcare providers, government
agencies, and citizens nationwide
29. Composite
Health Record
Patient Index
HealthShare
Provider
Directory
Clinician Viewer
Consent
Management
Foundation
Terminology
Clinical Message
Delivery
Active Analytics
Power and Flexibility to Address
Toughest Connected Care Challenges
Spine Mini
Services Provider
31. Keys to Breakthrough Applications
• Holistic solution for clinical
Caché and administrative needs
across continuum of care:
hospital, mental health, clinic,
Ensemble lab, community, …
• Incredibly adaptable to global
HealthShare healthcare practices
• Web-based, for lowest-cost
delivery
TrakCare
32. Gartner Magic Quadrant
Global Enterprise EHR
“ Of all the global enterprise
EHR products developed
outside the U.S., TrakCare
is the more mature.”
33. TrakCare @ United Family Healthcare
• International standard
healthcare organisation
in China
• Serving Chinese and
expatriate patients in
Beijing, Guangzhou,
Shanghai, Tianjin
34. TrakCare @ Hospital Militar, Chile
• New hospital with redesigned processes
and workflows
• TrakCare used in
every clinical
process across
the organisation:
outpatient,
inpatient, surgery, emergency, …
• Tightly integrated ERP will optimise stock
management
35. TrakCare @ NHLS
• National Health Laboratory
System provides complete lab /
pathology services for 42 million
people in South Africa
• Centralised system for 5700+
staff in 228 labs
36. TrakCare @ Saint Quentin
• 976 bed hospital in
north east France
• Hospital-wide clinical
solution implemented
in conjunction with
Clinicom PAS
37. Keys to Breakthrough Applications
Caché
4 Products, 1 Goal
Ensemble
Empowering You
HealthShare To Deliver
Breakthroughs
TrakCare
39. Breakthrough Technologies
• Delivers direct analytic
access to transactional data
DeepSee
• Enhances the value of
existing systems
Real Time Drive
Data Informed
Access Action
40. DeepSee
• Embeddable, to provide access in
context at the point of action
• With iKnow, enables quantitative and
qualitative analytics
• Connectable, to drive insight to the
point of action
41. Caché @ vision4health
One of Europe’s leading
suppliers of laboratory
and diagnostic software
solutions
42. DeepSee @ vision4health
Intuitive Analysis
For Users At
Every Level
• Embedded dashboards
for end users
• Real-time process control for
lab operations
• Extensive capabilities for power users
43. Breakthrough Technologies
• Focused on unlocking the
information in unstructured
iKnow data
• Enables sophisticated display,
navigation, matching, …
Volcanic ash grounds presidential plane
Concept Relation Concept
44. iKnow @ Customer Support
?
?
?
Problem: How to assign support questions
to “best” person for quick and
accurate response?
45. Typical Approach
?
? Tag with Match with
? Keywords Skills DB
Skills
• Expensive to maintain skills DB Support
Database
• May not be effective at routing
questions to best responder
46. iKnow Approach
?
? Match via Similarity
? to Prior Questions
• No need to create ontology or skills
database in advance
• Can incorporate past performance Support
(e.g. speed to answer, satisfaction Database
rating) into routing decision
• System gets smarter over time
47. iKnow Is …
Domain- Uses in healthcare, media, legal,
Independent real estate, contact centers …
Multi- Content routing, discrete data
Purpose extraction, tone analysis ...
Multi- English, Spanish, French,
Lingual Portuguese, German, Dutch …
Pro- No need for upfront knowledge,
Active dictionaries, expert input ...
52. Attributes of Breakthrough Apps
1 Deliver Mass Personalization
• Breakthrough Applications deliver
what you need, when, where and
how you need it
• “Information nuggets” at the point of action
• Increasingly, drive the action itself
53. Attributes of Breakthrough Apps
1 Deliver Mass Personalization
2 Unlock All Data
• Breakthrough Applications unlock the
other 95% of data
Access any type of data, from “field data”
(row/column numbers) to unstructured data
(text, images, …) and increasingly machine-to-
machine data
54. Attributes of Breakthrough Apps
1 Deliver Mass Personalization
2 Unlock All Data
3 Drive Informed Action
• Breakthrough Applications go beyond
“business as usual” automation to
optimizing the business and driving
the right actions
55. The Big Data trend – Three V’s
1 Volume
• Terabytes -> Petabytes -> Exabytes
• Not just the scale – also rate of change
• Scaling storage while maintaining (or
improving) access rates
56. The Big Data trend – Three V’s
1 Volume
2 Velocity
• Increasing rate of data generation
• High Volume, Low Latency
• Sensor data from devices
• Streaming inputs
• Not just absorption, but real-time analysis
57. The Big Data trend – Three V’s
1 Volume
2 Velocity
3 Variety
• Proliferation of data types
• Increasingly data is unstructured or
complex
58. Volume - Kaiser / Epic
• World’s largest private sector
electronic health record system
• Connects 8.6M people, 454
medical offices, 36 hospitals
• 36 of 66 HIMSS Stage 7 Hospitals
• 3.7M members use PHR, sending
850K secure emails per month to
65,000 Users
care providers
100 Terabytes
Growing > 30% p.a.
59. Velocity – Financial Services
•Global Equity Trading Platform
• Handles 12% of global equities trades, #3
after NYSE and NASDAQ
• Increased throughput and capacity 10X
• Foot print and cost reduced 50%
60. Velocity – Utility Market
Millions of Time
Meters Series Wind Farm
Processor Center
Grid Control
Advanced
Meter
Billions of Management
Messages
Extending boundaries for
performance, scalability & reliability
61. Velocity - European Space Agency
• Goal: Make the largest, most precise 3-D map
of our Galaxy
Challenge: Capture data forover 5 years,
• Monitor 1,000,000,000 stars 1 billion celestial
precisely charting position,
objects
movement, and brightness
1,000,000,000 objects
• Expected to discover
X
hundreds of thousands 100 observations per object
X 600 bytes per observation
of new celestial objects
60,000,000,000,000 (60TB)
Gaia
62. Variety – using all the data
• Decisions based on structured data:
• “Buy any book categorized “fiction” in this month’s
best-selling top 10, costing less than €20”
• Decisions based on all the data:
• “Buy the book categorized “fiction” in this month’s
best-selling top 10, costing less than €20, that is
most different from the books I already own.”
iKnow
63. Variety - PCS
• Embedding iKnow in many business processes
• Content-based routing of incoming news
• Geo-tagging news for targeted distribution
• Suggests related articles while editor types
• Automatic article re-fitting
• Targeted advertising
64. Variety - Immobilien Scout 24
Largest German website for
real estate transactions, with
7M unique visitors per month
65. Immobilien Scout 24
Aim: Enhance search • Year of
construction
using facts not included • Type of heating
in structured listings • Property area
Existing
iKnow Enhanced
Real Estate
Listings
Listings*
Results
Hit Rate: 85 – 90%
Error Rate: 1 – 2%
* 40% Free Text
66. Variety –Conversation Analysis
• Goal: National Police want to objectify interpretation
of tone & trend analysis in extremist communication
• Original proposed approach:
• Build dictionary of aggressive terms
• Count dictionary matching results over time
• iKnow breakthrough:
• Derive semantically dominant terms first and
assert their tone & trends afterwards
• Result is similar but safe against biased
dictionaries
67. The Active Analytics Breakthrough
• Delivers direct analytic
access to transactional data
DeepSee • Enhances the value of
existing systems
Advanced Drive
Real-time Optimized
Data Access Actions
Cache, Ensemble,
HealthShare
The breakthrough is in the data more so than the tool
68. Active Analytics in Action
• Embeddable, to provide access in
context at the point of action
• With iKnow, enables quantitative and
qualitative analytics
• Connectable, to drive insight to the
point of action
69. Core Technology Roadmap
2007.1 Released June 2007
2008.1 Released March 2008
2008.2 Released October 2008
2009.1 Released July 2009
2010.1 Released February 2010
2010.2 Released October 2010
2011.1 Released July 2011
2012.1 Released February 2012
2012.2 Released September 2012
70. 2012.2 – Unstructured Data in Analytics
• Focus of integration:
• Simplicity of modeling
• Performance
• Ability to handle complex data
• Thin client
Transparently embeds
text analysis in BI
71. Other 2012.2 improvements
• iKnow Linguistic improvements
• Semantic Dominance
• Proximity
• Equivalence
• Overlap
• Graphical Report Writer
• Node.JS support
• .NET Globals API
Rapid Application Development
72. Other 2012.2 improvements
• Regular Expressions
• Unlimited Local Arrays
• HTML5 emitted by default in ZEN applications
Rapid Application Development
73. Other 2012.2 improvements
• Matching and Single Insert performance in
iKnow
• Exploit chip support for AES Encryption
Performance and Scalability
74. Other 2012.2 improvements
• Eliminate need for System Restart of many
configuration changes
• Faster Time to Recovery on System Restart
• Improved Database Operations Management
• Improved collision reporting
• Tuning for application scalability
Reliability, Availability & Manageability
75. Other 2012.2 improvements
• Public Key Infrastructure
• Caché can serve as CA Client or CA Server
• SSL support for DotNet Gateway
Security
