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User Experience - How Sensors and Big Data will change your Healthcare experience

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In the Hospital of the Future, Big Data is one of your doctors.
The growing use of sensors will drive huge volumes of data that will change your Healthcare experience. We must learn how to create better user experiences for monitoring, fitness and health.

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User Experience - How Sensors and Big Data will change your Healthcare experience

  1. 1. How Sensors and Big Data will change your Healthcare user experience USER EXPERIENCE Designer: Esben Oxholm
  2. 2. How Sensors and Big Data will change your Healthcare user experience Mark D’Cunha, P.Eng. @mdcunha Ali Taiyeb @ali_taiyeb How Sensors and Big Data will change your Healthcare user experience Mark D’Cunha, P.Eng. @mdcunha Ali Taiyeb @ali_taiyeb Designer: Diccarese Design
  3. 3. When was the last time your health provider… §  Monitored you continuously §  Set goals and provided feedback daily or weekly §  Compared you against your demographic §  Challenged you against your friends §  Congratulated you on achieving a goal §  Gave you a badge …they will!
  4. 4. Engineering Achievements, Rapid Innovation, Consumer Acceptance The Sensor/Wearables Market
  5. 5. Why now? §  Industrial advancements §  Electronics §  Communication §  Personalization §  Smartphones §  Sensors for: §  Optical heart rate monitor (Pulse) §  Body temperature §  Blood oxygen §  Accelerometer - motion §  Gyroscope - force §  Magnetometer - rotation
  6. 6. The Numbers §  By 2017, more than 18M health and wellness sensors will be shipped (up from 2M today) Source: ON World §  By 2017, 515M sensors for wearable, implantable or mobile health and fitness devices will be shipped globally Source: ON World <Types>
  7. 7. The Digital Health Revolution
  8. 8. “In The Hospital Of The Future, Big Data Is One Of Your Doctors” ~FastCoExist.com Big Data
  9. 9. Big Data in Healthcare §  Healthcare Providers will: •  Build new data analytics platforms to leverage big data •  Establish data-driven decision making •  Apply and share best practices
  10. 10. Pivotal – Building platforms for the next generation
  11. 11. UX Insights §  Design for scale §  Simplify every step §  Decide whether your approach is Ambient or Interactive §  Different uses for Mobile app vs Web Dashboard §  Engagement is critical §  Plan for feedback §  Adapt quickly
  12. 12. Patient Confidentiality and Data Protection User Experience in Healthcare Picture Source : CIO
  13. 13. UX & Data Security §  Data protection, privacy and security are important to users §  Consider user impact in each use case Source: datacenters.google
  14. 14. Consumer-generated vs. PHI HIPAA/PIPEDA Personal Health Information (PHI) Consumer-generated Data
  15. 15. Information for sale? §  Carefully consider your treatment of user data §  Be clear up-front §  Privacy Policy & Terms of Service Picture source: Time.com
  16. 16. Exploring User Experience Picture Source : Dribble
  17. 17. Brief UX Comparison: Fitness Sensors FITBIT JAWBONE NIKE FUEL Physical UX
  18. 18. Brief UX Comparison: Fitness Sensors FITBIT JAWBONE NIKE FUEL Mobile UX
  19. 19. Brief UX Comparison: Fitness Sensors FITBIT JAWBONE NIKE FUEL Web dashboard Automatic sleep detection Fuel Points UX Differentiators
  20. 20. How will big data improve healthcare UX? Patient Centric
  21. 21. How will big data improve healthcare UX? Intuitive Soure:visualization. com
  22. 22. How will big data improve healthcare UX? Predictive
  23. 23. How will big data improve healthcare UX? Lean Source:technorati.com
  24. 24. “[The industry] doesn’t focus much on the [emotional intelligence], on the emotional quality of the design and the technology. And that is the biggest challenge. And this is actually where designers excel, rather than technologists.” Gadi Amit Principal and owner of San Francisco studio New Deal Design

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