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Unit 9 Assignment
 I conducted my interview at the Public Affair
                                                      Interpersonal
  Offices (2-292B) located in the William            Communications
  Beaumont Army Medical Center in El Paso,
  Texas. The appointment time was set up in          Interview by Connie
  advance for Friday September 17th, 2010 at               Kimeu
  2pm.

 My interview included Clarence Davis (Public
  Affairs Officer) and Julia Yubeta (Public
  Affairs Assistant).

 Mr. Davis wanted his assistant to participate in
  the interview in order to give her a better idea
  as to how the office strives to assist students
  reaching for higher education.
Answer:                               Relation to Topics:
 “Yes, as we are a federal agency our          This question directly relates to
   main goal is to keep the public informed      interpersonal communication through
                                                 their dealings with the public.
   about the projects we are working on as
   well to promote the facility to our          By being a federal agency they
                                                 communicate the needs and desires of
   military service members. Our goals           the community through their programs
   include overall health and wellness, and      and participate in an open-
   a secondary yet just as important goal is     communication style with the public
   to show the public that we are being          and their superiors.
   good stewards of their money. That we        Because they are dealing with various
   are supplying well needed programs with       types of military personal they also
   the funding provided to us through tax        have to keep in mind cultural
   collection, government grants, and            diversities as the Army is made from
                                                 many cultures, each with their own
   military backed funds.”                       traditions and means of
                                                 communicating effectively.
Some information from the text that coincides with Mr.
              Davis’s answers to question number one include:

Page 19: A Communication Continuum: They advocate through many types of people
          and in a way they are the voice of the community.
Page 21: Features of Interpersonal Communication: They are based on a systemic system
          whereby they reach many people through many programs designed to specifically
          cater to the needs of the community in various ways.
Answer:                                  Relation to topics:
   “Yes, it is extremely important for us to be
    able to communicate effectively with              He made some very excellent points about
    cultural tendencies in mind. An important          cultural diversity and the importance of learning
    part of our work is to advocate that this          from other cultures.
    facility has an open-door policy and all          By monitoring the communication between
    cultures are observed with the utmost              cultures you can effectively and with respect
    respect. I have been in public affairs for         respond to the diversities with confidence.
    over 10 years and at this point keeping           He also made a reference that we all have a
    cultural differences in mind comes                 generalized idea on how a culture is perceived
    naturally to me. At one point in time it           that can often be wrong from the actual
    required thought from my part on how to            expectations of the culture in question.
    respond to certain requests regarding an          Stereotypes play a large role in how other cultures
    issue regarding the diversity of cultures. I       are accepted and treated and he had mentioned
    think the most important thing to keep in          several situations when he was beginning his
    mind when dealing with other cultures is           career in public affairs that had an impact on how
    that you really have to listen and not just        he communicates between cultures.
    hear what the other person is trying to say       The negative impacts of stereotypes color our
    and keep in mind what is considered an             ideals about other societies and cultures in
    acceptable response in their culture.”             general.
Some information from the text that coincides with Mr.
              Davis’s answers to question number two include:

Page 15: Participating Effectively in a Diverse Society: They deal with many types of cultures
          in their work with the public. The Army is made up of many people from many
          cultures and they keep those cultures in mind during communication.
Page 34: Monitoring Your Communication: Because they are the voice of the people they
          take great care in monitoring their communication with others to effectively
          convey messages through the community.
Page 49: Generalized Other: They are directly influencing the ideas that the community
          has about military service as well as military facilities.
Page 71: Stereotypes: They work on a day-to-day basis to avoid stereotypes and break
          them down to show a more open line of communication between the facility,
          the public, and other cultures within the area.
Answer:                      Relation to Topics:
 “I believe the most important     In order to hear and
  interpersonal skill is to          understand what the sender
  listen. Hearing is on thing        is trying to say the receiver
  and listening is another           needs to be open about the
  entirely. When you hear you
  aren’t paying attention to the     communication process.
  context that the message is       If the receiver isn’t
  being delivered in and             “invested” in the
  therefore you are                  communication then the
  “drowning” out what the            sender’s need to be heard is
  sender is trying to say.”          being unmet.
Some information from the text that coincides with Mr.
             Davis’s answers to question number three include:

Page 17: Models of Interpersonal Communication: If the sender is not being heard then
          the model becomes linear. If it is two-way communication where both the sender
          and receiver are being heard then it is an interactive model.
Page 32: Adapting Communication Appropriately: In order to cater to the publics needs
          they need to be able to communicate their information in a variety of ways which
          includes being able to listen to what the public has to say.
Answer:                                  Relation to topics:
   “Listening first and foremost is one of           Again listening and not just hearing is
    the most important skills that everyone            mentioned.
    should have. I think that patience and
    appreciation are also important. You have         He briefly addresses conflict in an
    to have patience to really listen to what          abstract way regarding
    someone has to say and you have to                 communication.
    appreciate their culture, communication           He also mentions that by changing
    styles, and personality in order to truly gain
    insight into what they are saying. If you          your demeanor the other person in the
    show that you appreciate them as a human           communication circle will be affected
    being then they too will show you their            and their behavior will mimic the
    appreciation because you took the time to          behavior of the other person.
    really hear them. I think the quote “meeting      His example was if you are
    of the minds” really influences how I deal
    with people because you need to have a             yelling, then the other person will
    common ground with which to work on.               yell, then the communication circle is
    Once a common ground is found then                 lost because each person involved
    communication can flow around it to build          wants to be heard above the other.
    rapport or a relationship.”
Some information from the text that coincides with Mr.
             Davis’s answers to question number four include:

Page 115: Respect What Others Say about Their Feelings and Thoughts: In order to listen
          and not just hear we have to allow the other person to express how they feel in a
          productive manner without cutting them down and thereby creating a barrier for
          effective communication.
Page: 147-150: The Listening Process: This area approaches listening and how to really hear
          a message without getting lost in the noise around it.
Page 164: Be Mindful: Being wholly present in the conversation will save time, confusion,
          and hurt feelings by the other party involved.
Page 164: Listen Actively: Mr. Davis mentions completely listening to the message before
          responding and allowing enough time for the message to be processed by the
          receiver in order to respond in an effective manner.
Answer:                           Relation to topics:
 “Yes, we look at how they
  communicate with us throughout the         How we communicate as
  interview. How they respond to our          people can tell others what
  questions is important because it can
  tell us who is emotionally developed
  and mentally developed which then
                                              we are like and how we
  gives us a great clue as to how the         relate to them
  interviewee communicates with
  others. We also pay attention to their      communication wise.
  choice of words and if they respond to
  us with intelligent and logical answers    Being mindful of how we
  then we know that this person is aware
  of themselves and how their                 communicate can open
  communication styles influence
  others.”                                    and close doors of
                                              opportunity for us.
A Learning Experience


        In this last question Mr. Davis addresses many modes of
communication that apply directly to the context of the textbook from
being mindful to stereotypes. The interview reinforced everything I have
learned about interpersonal communication this semester. Being mindful
of others, dual-perspective, actively listening, and many other concepts
from this semester were either addressed directly by Mr. Davis or had a
soft undertone in the answers to the questions. I enjoyed completing this
interview because it really captivated me as to how important
interpersonal communication skills really are.
   Wood, J. (2010). Interpersonal Communication Everyday Encounters. Boston:
          Wadsworth, Cengage Learning.

                     William Beaumont Army Medical Center
                                        5005 N Piedras
                                    El Paso, Tx 79920-5001

                                 Clarence Davis III
•   Public Affairs Officer
•   Phone: 915-569-1006
•   Fax: 915-569-2729
•   Clarence.davis@amedd.army.mil

                                     Julia Yubeta
•   Public Affairs Assistant
•   Phone:915-569-1006
•   Fax: 915-569-2729
•   Clarence.davis@amedd.army.mil

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Interpersonal Relations

  • 2.  I conducted my interview at the Public Affair Interpersonal Offices (2-292B) located in the William Communications Beaumont Army Medical Center in El Paso, Texas. The appointment time was set up in Interview by Connie advance for Friday September 17th, 2010 at Kimeu 2pm.  My interview included Clarence Davis (Public Affairs Officer) and Julia Yubeta (Public Affairs Assistant).  Mr. Davis wanted his assistant to participate in the interview in order to give her a better idea as to how the office strives to assist students reaching for higher education.
  • 3. Answer: Relation to Topics:  “Yes, as we are a federal agency our  This question directly relates to main goal is to keep the public informed interpersonal communication through their dealings with the public. about the projects we are working on as well to promote the facility to our  By being a federal agency they communicate the needs and desires of military service members. Our goals the community through their programs include overall health and wellness, and and participate in an open- a secondary yet just as important goal is communication style with the public to show the public that we are being and their superiors. good stewards of their money. That we  Because they are dealing with various are supplying well needed programs with types of military personal they also the funding provided to us through tax have to keep in mind cultural collection, government grants, and diversities as the Army is made from many cultures, each with their own military backed funds.” traditions and means of communicating effectively.
  • 4. Some information from the text that coincides with Mr. Davis’s answers to question number one include: Page 19: A Communication Continuum: They advocate through many types of people and in a way they are the voice of the community. Page 21: Features of Interpersonal Communication: They are based on a systemic system whereby they reach many people through many programs designed to specifically cater to the needs of the community in various ways.
  • 5. Answer: Relation to topics:  “Yes, it is extremely important for us to be able to communicate effectively with  He made some very excellent points about cultural tendencies in mind. An important cultural diversity and the importance of learning part of our work is to advocate that this from other cultures. facility has an open-door policy and all  By monitoring the communication between cultures are observed with the utmost cultures you can effectively and with respect respect. I have been in public affairs for respond to the diversities with confidence. over 10 years and at this point keeping  He also made a reference that we all have a cultural differences in mind comes generalized idea on how a culture is perceived naturally to me. At one point in time it that can often be wrong from the actual required thought from my part on how to expectations of the culture in question. respond to certain requests regarding an  Stereotypes play a large role in how other cultures issue regarding the diversity of cultures. I are accepted and treated and he had mentioned think the most important thing to keep in several situations when he was beginning his mind when dealing with other cultures is career in public affairs that had an impact on how that you really have to listen and not just he communicates between cultures. hear what the other person is trying to say  The negative impacts of stereotypes color our and keep in mind what is considered an ideals about other societies and cultures in acceptable response in their culture.” general.
  • 6. Some information from the text that coincides with Mr. Davis’s answers to question number two include: Page 15: Participating Effectively in a Diverse Society: They deal with many types of cultures in their work with the public. The Army is made up of many people from many cultures and they keep those cultures in mind during communication. Page 34: Monitoring Your Communication: Because they are the voice of the people they take great care in monitoring their communication with others to effectively convey messages through the community. Page 49: Generalized Other: They are directly influencing the ideas that the community has about military service as well as military facilities. Page 71: Stereotypes: They work on a day-to-day basis to avoid stereotypes and break them down to show a more open line of communication between the facility, the public, and other cultures within the area.
  • 7. Answer: Relation to Topics:  “I believe the most important  In order to hear and interpersonal skill is to understand what the sender listen. Hearing is on thing is trying to say the receiver and listening is another needs to be open about the entirely. When you hear you aren’t paying attention to the communication process. context that the message is  If the receiver isn’t being delivered in and “invested” in the therefore you are communication then the “drowning” out what the sender’s need to be heard is sender is trying to say.” being unmet.
  • 8. Some information from the text that coincides with Mr. Davis’s answers to question number three include: Page 17: Models of Interpersonal Communication: If the sender is not being heard then the model becomes linear. If it is two-way communication where both the sender and receiver are being heard then it is an interactive model. Page 32: Adapting Communication Appropriately: In order to cater to the publics needs they need to be able to communicate their information in a variety of ways which includes being able to listen to what the public has to say.
  • 9. Answer: Relation to topics:  “Listening first and foremost is one of  Again listening and not just hearing is the most important skills that everyone mentioned. should have. I think that patience and appreciation are also important. You have  He briefly addresses conflict in an to have patience to really listen to what abstract way regarding someone has to say and you have to communication. appreciate their culture, communication  He also mentions that by changing styles, and personality in order to truly gain insight into what they are saying. If you your demeanor the other person in the show that you appreciate them as a human communication circle will be affected being then they too will show you their and their behavior will mimic the appreciation because you took the time to behavior of the other person. really hear them. I think the quote “meeting  His example was if you are of the minds” really influences how I deal with people because you need to have a yelling, then the other person will common ground with which to work on. yell, then the communication circle is Once a common ground is found then lost because each person involved communication can flow around it to build wants to be heard above the other. rapport or a relationship.”
  • 10. Some information from the text that coincides with Mr. Davis’s answers to question number four include: Page 115: Respect What Others Say about Their Feelings and Thoughts: In order to listen and not just hear we have to allow the other person to express how they feel in a productive manner without cutting them down and thereby creating a barrier for effective communication. Page: 147-150: The Listening Process: This area approaches listening and how to really hear a message without getting lost in the noise around it. Page 164: Be Mindful: Being wholly present in the conversation will save time, confusion, and hurt feelings by the other party involved. Page 164: Listen Actively: Mr. Davis mentions completely listening to the message before responding and allowing enough time for the message to be processed by the receiver in order to respond in an effective manner.
  • 11. Answer: Relation to topics:  “Yes, we look at how they communicate with us throughout the  How we communicate as interview. How they respond to our people can tell others what questions is important because it can tell us who is emotionally developed and mentally developed which then we are like and how we gives us a great clue as to how the relate to them interviewee communicates with others. We also pay attention to their communication wise. choice of words and if they respond to us with intelligent and logical answers  Being mindful of how we then we know that this person is aware of themselves and how their communicate can open communication styles influence others.” and close doors of opportunity for us.
  • 12. A Learning Experience In this last question Mr. Davis addresses many modes of communication that apply directly to the context of the textbook from being mindful to stereotypes. The interview reinforced everything I have learned about interpersonal communication this semester. Being mindful of others, dual-perspective, actively listening, and many other concepts from this semester were either addressed directly by Mr. Davis or had a soft undertone in the answers to the questions. I enjoyed completing this interview because it really captivated me as to how important interpersonal communication skills really are.
  • 13. Wood, J. (2010). Interpersonal Communication Everyday Encounters. Boston: Wadsworth, Cengage Learning. William Beaumont Army Medical Center 5005 N Piedras El Paso, Tx 79920-5001 Clarence Davis III • Public Affairs Officer • Phone: 915-569-1006 • Fax: 915-569-2729 • Clarence.davis@amedd.army.mil Julia Yubeta • Public Affairs Assistant • Phone:915-569-1006 • Fax: 915-569-2729 • Clarence.davis@amedd.army.mil