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Emotional bank accounts and trust

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A presentation prepared by @lorenzocaum that explains the concept of emotional bank accounts and trust--a phrase coined by Stephen R. Covey.

Published in: Business, Economy & Finance
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  • DOWNLOAD FULL BOOKS, INTO AVAILABLE FORMAT ......................................................................................................................... ......................................................................................................................... 1.DOWNLOAD FULL. PDF EBOOK here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. EPUB Ebook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. doc Ebook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. PDF EBOOK here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. EPUB Ebook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. doc Ebook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... ......................................................................................................................... ......................................................................................................................... .............. Browse by Genre Available eBooks ......................................................................................................................... Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult,
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Emotional bank accounts and trust

  1. 1. Emotional Bank Accounts and Trust <br />Lorenzo Orlando Caum<br />
  2. 2. More about this topic<br />February 15, 2010<br />2<br />Lorenzo Orlando Caum<br />
  3. 3. Viewing each separately<br />Emotional—Bank Accounts—Trust <br />February 15, 2010<br />Lorenzo Orlando Caum<br />3<br />
  4. 4. Emotional<br /><ul><li>From the latin word emovere
  5. 5. e refers to ‘out’
  6. 6. movere means ‘move’</li></ul>February 15, 2010<br />Lorenzo Orlando Caum<br />4<br />
  7. 7. Bank Accounts<br /><ul><li>Financial
  8. 8. Money coming in
  9. 9. Deposit or a debit
  10. 10. Money going out
  11. 11. Withdrawal or a credit</li></ul>While it is possible to have a negative bank account, we strive to remain in the positive<br />February 15, 2010<br />Lorenzo Orlando Caum<br />5<br />
  12. 12. Trust<br /> “to rely upon or place confidence in someone or something”<br /> -Dictionary.com<br /> “…a belief by one party that the other party will fulfill its obligations in a relationship”<br /> -Relationship Selling<br />February 15, 2010<br />Lorenzo Orlando Caum<br />6<br />
  13. 13. A Metaphor<br />Emotional—Bank Accounts—Trust <br />February 15, 2010<br />Lorenzo Orlando Caum<br />7<br />
  14. 14. Emotional Bank Accounts<br /><ul><li>Based on trust</li></ul>“…the amount of trust that’s been built up in a relationship.”<br /> -Stephen R. Covey<br />February 15, 2010<br />Lorenzo Orlando Caum<br />8<br />
  15. 15. Emotional Bank Account vs. Trust<br />February 15, 2010<br />Lorenzo Orlando Caum<br />9<br />
  16. 16. Six Major Deposits<br />Emotional Bank Accounts<br />February 15, 2010<br />Lorenzo Orlando Caum<br />10<br />
  17. 17. February 15, 2010<br />Lorenzo Orlando Caum<br />11<br />
  18. 18. Understanding the Individual<br />Place yourself in their position. Appreciate their values.<br />February 15, 2010<br />Lorenzo Orlando Caum<br />12<br />
  19. 19. Attending To The Little Things<br />Fine details truly add up.<br />February 15, 2010<br />Lorenzo Orlando Caum<br />13<br />
  20. 20. Keeping Commitments<br />Don’t make promises that you cannot keep. <br />February 15, 2010<br />Lorenzo Orlando Caum<br />14<br />
  21. 21. Clarifying Expectations<br />Make expectations in beginning and make them clear.<br />February 15, 2010<br />Lorenzo Orlando Caum<br />15<br />
  22. 22. Showing Personal Integrity<br />Keep promises and fulfill expectations.<br />February 15, 2010<br />Lorenzo Orlando Caum<br />16<br />More<br />
  23. 23. Apologizing Sincerely When You Make a Withdrawal<br />People forgive those who are genuine.<br />February 15, 2010<br />Lorenzo Orlando Caum<br />17<br />
  24. 24. Relating the Six Major Deposits<br />Emotional Bank Accounts<br />February 15, 2010<br />Lorenzo Orlando Caum<br />18<br />
  25. 25. <ul><li>Developing trust is vital for relationship selling
  26. 26. Adds value
  27. 27. Service Quality
  28. 28. Car repairs
  29. 29. Eating out at a restaurant</li></ul>February 15, 2010<br />Lorenzo Orlando Caum<br />19<br />
  30. 30. P Problems are PC Opportunities<br /><ul><li>A problem is actually a chance to deposit into the emotional bank account.</li></ul>February 15, 2010<br />Lorenzo Orlando Caum<br />20<br />Loyal customers (return customers) are the most profitable for companies.<br />
  31. 31. Recap<br />Emotional Bank Accounts and Trust<br />February 15, 2010<br />Lorenzo Orlando Caum<br />21<br />
  32. 32. Trust is very important for emotional bank accounts<br />Make Debits<br /><ul><li>Kindness
  33. 33. Courtesy
  34. 34. Honesty
  35. 35. Follow through on promises</li></ul>Don’t Make Credits<br /><ul><li>Disrespect
  36. 36. Overreacting
  37. 37. Betraying your trust</li></ul>February 15, 2010<br />Lorenzo Orlando Caum<br />22<br />Six Major Deposits<br />Understanding The Individual<br />Attending To The Little Things<br />Keeping Commitments<br />Clarifying Expectations<br />Showing Personal Integrity<br />Apologizing Sincerely When You Make A Withdrawal<br />
  38. 38. Resources<br />February 15, 2010<br />23<br />Lorenzo Orlando Caum<br />
  39. 39. Lorenzo Orlando Caum<br />

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