This document provides an overview of Interoute Intelligent Monitoring (IIM), a monitoring platform that harnesses various best-of-breed tools. IIM provides complete monitoring of core infrastructure, network, security, applications, and databases. It features a customer portal for access to graphs, alerts, ticketing, and reports. IIM Logic performs event aggregation, filtering, and root cause analysis to reduce the time to fix issues. Interoute professional services can customize the monitoring checks and thresholds to provide full end-to-end monitoring. IIM supports hybrid cloud deployments and offers high availability through its resilient clustered architecture.

1. MAY 2013

2. The core infrastructure
module reports on key
hosting services such as
storage, servers, operating
systems, and virtual
platforms. Success of
backup jobs and other
maintenance routines are
all reported to clients via
the web portal.
Our extensive capability
provides complete monitoring
of security events to full IP
performance management.
The diverse tool set will
proactively monitor everything
from firewalls to MPLS
connectivity.
Interoute professional
services can personalise the
IIM monitoring checks and
thresholds to provide full end
to end monitoring.
IIM
Interoute Intelligent Monitoring (IIM) Overview
Our mature tool set
developed over the last 15
years provides critical
monitoring for a range of
database, application and
web server technologies.

3. One monitoring platform, harnessing best of breed
tools
3
The Hub
• Customer portal
• Graphs
• Alert ticketing
• Reporting
IIM Logic
• Event aggregation
• Filtering
• Root cause analysis
• Custom thresholds
Best of Breed Tools
Core Infrastructure
Network & Security
Applications &
Databases
Custom monitoring
checks

4. IIM Logic reduces the time to fix through root cause
analysis

5. IIM Logic reduces the time to fix through root cause
analysis
The environment
suffers a firewall
outage
All the devices generate
alerts as they cannot deliver
service

6. IIM Logic reduces the time to fix through root cause
analysis
IIM then delivers real time
root cause analysis as the
firewall “down” events are
weighted above server
service checks.

7. IIM Logic reduces the time to fix through root cause
analysis
Engineers can rapidly
restore service by fixing the
isolated root cause
This is only possible due to
IIM’s industry leading
architecture, applying logic
to ALL alerts, from every
source.

8. Next Generation Monitoring for Hybrid Cloud
Deployments
Interoute Cloud
 Monitor your services on the
Interoute cloud.
 Ensure that cloud services
maintain the same visibility as
dedicated servers.
Customer On-PremiseDedicated Hosting
IIM
 Complete monitoring of your
environment available in all
our datacentres.
 Track success of backups and
gain in depth application
monitoring.
 Monitor services running
between the customer site
and Interoute DC’s.
 On-premise “agentless” option
for applications.

9. IIM Case Study: Hybrid Cloud
IIM
Currency Trading
Application
 Firewalls
 Load Balancers
 Intrusion Prevention System
 Anti Virus
 IIS 7.0 Server Farm
 SQL Server 2012 AlwaysOn
Cluster Node
 Windows 2008 r2
 Backups
 Internet Access
 Custom Checks
 SQL Server 2012 Always On
Cluster Node
 SQL Server data replication
 SSRS
 Windows 2008 r2
 Site to Site VPN Connection
Interoute Cloud Customer On-Premise
SQL Server 2012 AlwaysOn Replication
Customer
Web
Internal App
& Reporting

10. What makes IIM stand out in the market?
10
1. Hybrid Cloud Support
 IIM offers Interoute the ability to support hybrid cloud solutions, which could utilise computing resources
from different locations including customers own internal systems.
2. IIM Logic
 IIM logic provides the intelligence to conduct root cause analysis, combining all the monitoring sources
from one of the most comprehensive tool sets, from network to application.
3. High Availability
 IIM is based on a highly resilient clustered architecture , which includes a business continuity provision to
a second datacentre.
4. Custom Monitoring and Personalisation
 Interoute professional services are able to customise monitoring checks to provide an end to end
personalised service.