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Developing a Successful Annual Internship Program
Workshop Outline


• Introductions
• Paradigm Shift
• Benefits of Hiring Interns
• Seven Steps to Success
• Resources Every SMB Needs
• Gen Y Challenges/Opportunities
• Resources to Recruit
• Email Marketing/Social Media Example
• Internship Dos & Don’ts


                                         2
Introductions



Nathan Green
• Co-founder campus2careers
• Co-founder of Austin Young Chamber
• Former GM of Pearson Talent Assessment


Elijah May
• Certified Email & Social Media Marketing
  Expert for Constant Contact
• Chief Brand Officer at Internship Builder
• Creator of the Apprentice Marketing program
                                                3
Defining an Internship


An internship is:
• Academic experience and resume builder
• Key part of today’s undergraduate education
• Significant and substantial work
• Part-time (10-20 hours) to full-time
• May be unpaid and/or eligible for academic credit




                                                      4
Theories on Internships


You have to develop
interns for too long before
they can add value
                                Gen Y is too difficult /
                                challenging to work with

 You need an expensive
 college recruiting program
 to get good interns                 Interns are an
                                     opportunity for
                                     free labor
 Internships are only for
 the summer or a single
 semester                       Interns are for getting
                                my coffee or filing        5
A Paradigm Shift


   Workplace
                                 Importance of
  Orientation on
                                  Experience-
      Skills /
                                Based Learning
 Professionalism
• Supply-demand                • Internships now required
  mismatch                       at many schools
• ROI accountability           • Students looking as early
• PISD programs                  as freshmen year

                                   Student -
   Government
                                   Business
   Legislation /
                                  Community
   Involvement
                                    Access
• 21st Century Skills          • Awareness of SMBs
  replacing 19th Century       • Online channels to more
• City govt. efforts             easily reach Students       6
A Bold Reversal by the DOL




                             7
Benefits of Interns
                    Benefits of Hiring Interns



Benefits of Hiring Students/Recent Grads
Build capacity and bench strength –
 longer-term pipeline of loyal employees     Benefits of Interns Specifically
Access to new expertise/skills, trends,   Additional project capacity
 and educated talent
                                           Access to software, profs,
Less expensive than experienced            research facilities
Easy to train/develop (moldable)          Opportunity to evaluate for full-
Quick learners and multi-taskers           time hire
Technical-savvy                           New resources all year
Hard-working, hungry                      Flexible work arrangements
Innovative/creative                       Flexible compensation
Fresh ideas and energy
The future of our workforce – get a
 head-start
                                                                                8
Interning Facts and Figures




                                              Employer Reasons for Offering Internships
                                                                             Identify future
                                                        5                    talent
                                                   10                        Reduce resource
                                                                36           costs

                                              18                             Give a student an
                                                                             experience
                                                                             Access new skills &
                                                                             perspectives
                                                        31                   Other




Source: McCombs Class Project Survey (2010)

                                                                                               9
Seven Steps to Success



Step 1: Discover
Step 2: Develop
Step 3: Source and Select
Step 4: Implement
Step 5: Train
Step 6: Evaluate
Step 7: Housekeeping
Resources for Every SMB Needs
     Resources Every SMB Needs



      Top 10 Roles for Interns at SMBs

1. Social media
2. Online and email marketing
3. Bookkeeping/accounting
4. Research (grant, market, trends)
5. Graphic design
6. Programming (web and application)
7. IT support (desktop)
8. Sales support/customer service
9. Administrative/office management
10. Copywriting/editing
                                         11
Gen Y Good and Bad


Good
• Familiar with the latest business strategies, techniques, and technologies
• Fresh perspective and enthusiasm for even the most routine activities
• Access to software, research tools, and subject matter experts on campus
• Still believe they can save the world
• Appreciate the opportunity to learn from you

Bad
• Poor time management – often late or don’t keep to a set schedule
• Lack of patience – they want to change everything day one
• Lack of focus – they are always distracted or on their devices
• Finding the right incentives to get them to work more hours – they work to
  live instead of live to work



                                                                       12
Motivators/Incentives



               What Matters Most to Gen Y
Experience                   Interns
Rotational programs          Build experience
Ability to take ownership    Money to cover school
Team environment                expenses
A mentor/coach               A reference upon completion
Flexible work arrangements   Class credit for experience
Connections/exposure in      Free lunches on Fridays
 the industry
Having work that they are
 passionate about

                                                         13
Resources to Recruit


• Single site for internship resources www.InternInAustin.org
• Internship fair for start-ups, nonprofits and SMBs at the
  AT&T Conference Center Sunday Sept 9th from 2-5PM
   – $25 admittance fee (most fairs charge $300+)
   – Estimated 600 students, from 13 area colleges
   – A weekend event so its easier for you and students to attend
   – Organized by industry so students can easily find you
   – No booth “bling”, just networking with interested students
   – Walk out with your intern who can start the next day
   – Sign up and learn more at www.interninaustin.org
• Each school has their own FREE job board
• campus2careers – largest entry-level job board in Texas           14
campus2careers screenshot
campus2careers screenshot

Sourcing and Selection



 Using campus2careers
 • Create a profile – your own careers page
 • Post the job description
 • Review the top matches and view their profile
 • Contact or be contacted by the top candidates
 Using a school’s own site
 • Register via the schools website
 • Post the job description
 • Receive a resume from interested applicants
campus2careers screenshot

Sourcing and Selection



 Using campus2careers
 • Create a profile – your own careers page
 • Post the job description
 • Review the top matches and view their profile
 • Contact or be contacted by the top candidates
 Using a school’s own site
 • Register via the schools website
 • Post the job description
 • Receive a resume from interested applicants
                  www.campus2careers.com
campus2careers screenshot
Sourcing and Selection



 Using campus2careers
 • Create a profile – your own careers page
 • Post the job description
 • Review the top matches and view their profile
 • Contact or be contacted by the top candidates
 Using a school’s own site
 • Register via the schools website
 • Post the job description
 • Receive a resume from interested applicants
Internship Dos & Don’ts



               Dos                                  Don’ts
 Establish program parameters         Hire without planning – easy to
  and goals                             get these wrong
 Develop clear roles                  Hire an “Analyst” or “Intern”
 Start with discrete projects but      position – need discrete role
  connect them to big picture          Take the “neighbor’s kid”
 Hire for skills and fit               because it’s easy
 Complete orientation                 Leave the new hire in a cube
                                        on an island – need interaction
 Assign a single manager
                                       Force your will on them – let
 Assign a mentor / buddy
                                        them explore OR
 Provide training upfront - Invest
                                       Let them linger and figure it out
 Conduct early performance
  reviews – need feedback

                                                                            19
The Apprentice Marketing Program




      www.apprenticemarketing.com
                                    20
Contact Us


Nathan Green
• 512-354-7690
• nathan@campus2careers.com



Elijah May
• 512-522-0025
• emay@apprenticemarketing.com




                                 21

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Internship fair workshop austin

  • 1. Developing a Successful Annual Internship Program
  • 2. Workshop Outline • Introductions • Paradigm Shift • Benefits of Hiring Interns • Seven Steps to Success • Resources Every SMB Needs • Gen Y Challenges/Opportunities • Resources to Recruit • Email Marketing/Social Media Example • Internship Dos & Don’ts 2
  • 3. Introductions Nathan Green • Co-founder campus2careers • Co-founder of Austin Young Chamber • Former GM of Pearson Talent Assessment Elijah May • Certified Email & Social Media Marketing Expert for Constant Contact • Chief Brand Officer at Internship Builder • Creator of the Apprentice Marketing program 3
  • 4. Defining an Internship An internship is: • Academic experience and resume builder • Key part of today’s undergraduate education • Significant and substantial work • Part-time (10-20 hours) to full-time • May be unpaid and/or eligible for academic credit 4
  • 5. Theories on Internships You have to develop interns for too long before they can add value Gen Y is too difficult / challenging to work with You need an expensive college recruiting program to get good interns Interns are an opportunity for free labor Internships are only for the summer or a single semester Interns are for getting my coffee or filing 5
  • 6. A Paradigm Shift Workplace Importance of Orientation on Experience- Skills / Based Learning Professionalism • Supply-demand • Internships now required mismatch at many schools • ROI accountability • Students looking as early • PISD programs as freshmen year Student - Government Business Legislation / Community Involvement Access • 21st Century Skills • Awareness of SMBs replacing 19th Century • Online channels to more • City govt. efforts easily reach Students 6
  • 7. A Bold Reversal by the DOL 7
  • 8. Benefits of Interns Benefits of Hiring Interns Benefits of Hiring Students/Recent Grads Build capacity and bench strength – longer-term pipeline of loyal employees Benefits of Interns Specifically Access to new expertise/skills, trends, Additional project capacity and educated talent Access to software, profs, Less expensive than experienced research facilities Easy to train/develop (moldable) Opportunity to evaluate for full- Quick learners and multi-taskers time hire Technical-savvy New resources all year Hard-working, hungry Flexible work arrangements Innovative/creative Flexible compensation Fresh ideas and energy The future of our workforce – get a head-start 8
  • 9. Interning Facts and Figures Employer Reasons for Offering Internships Identify future 5 talent 10 Reduce resource 36 costs 18 Give a student an experience Access new skills & perspectives 31 Other Source: McCombs Class Project Survey (2010) 9
  • 10. Seven Steps to Success Step 1: Discover Step 2: Develop Step 3: Source and Select Step 4: Implement Step 5: Train Step 6: Evaluate Step 7: Housekeeping
  • 11. Resources for Every SMB Needs Resources Every SMB Needs Top 10 Roles for Interns at SMBs 1. Social media 2. Online and email marketing 3. Bookkeeping/accounting 4. Research (grant, market, trends) 5. Graphic design 6. Programming (web and application) 7. IT support (desktop) 8. Sales support/customer service 9. Administrative/office management 10. Copywriting/editing 11
  • 12. Gen Y Good and Bad Good • Familiar with the latest business strategies, techniques, and technologies • Fresh perspective and enthusiasm for even the most routine activities • Access to software, research tools, and subject matter experts on campus • Still believe they can save the world • Appreciate the opportunity to learn from you Bad • Poor time management – often late or don’t keep to a set schedule • Lack of patience – they want to change everything day one • Lack of focus – they are always distracted or on their devices • Finding the right incentives to get them to work more hours – they work to live instead of live to work 12
  • 13. Motivators/Incentives What Matters Most to Gen Y Experience Interns Rotational programs Build experience Ability to take ownership Money to cover school Team environment expenses A mentor/coach A reference upon completion Flexible work arrangements Class credit for experience Connections/exposure in Free lunches on Fridays the industry Having work that they are passionate about 13
  • 14. Resources to Recruit • Single site for internship resources www.InternInAustin.org • Internship fair for start-ups, nonprofits and SMBs at the AT&T Conference Center Sunday Sept 9th from 2-5PM – $25 admittance fee (most fairs charge $300+) – Estimated 600 students, from 13 area colleges – A weekend event so its easier for you and students to attend – Organized by industry so students can easily find you – No booth “bling”, just networking with interested students – Walk out with your intern who can start the next day – Sign up and learn more at www.interninaustin.org • Each school has their own FREE job board • campus2careers – largest entry-level job board in Texas 14
  • 16. campus2careers screenshot Sourcing and Selection Using campus2careers • Create a profile – your own careers page • Post the job description • Review the top matches and view their profile • Contact or be contacted by the top candidates Using a school’s own site • Register via the schools website • Post the job description • Receive a resume from interested applicants
  • 17. campus2careers screenshot Sourcing and Selection Using campus2careers • Create a profile – your own careers page • Post the job description • Review the top matches and view their profile • Contact or be contacted by the top candidates Using a school’s own site • Register via the schools website • Post the job description • Receive a resume from interested applicants www.campus2careers.com
  • 18. campus2careers screenshot Sourcing and Selection Using campus2careers • Create a profile – your own careers page • Post the job description • Review the top matches and view their profile • Contact or be contacted by the top candidates Using a school’s own site • Register via the schools website • Post the job description • Receive a resume from interested applicants
  • 19. Internship Dos & Don’ts Dos Don’ts  Establish program parameters  Hire without planning – easy to and goals get these wrong  Develop clear roles  Hire an “Analyst” or “Intern”  Start with discrete projects but position – need discrete role connect them to big picture  Take the “neighbor’s kid”  Hire for skills and fit because it’s easy  Complete orientation  Leave the new hire in a cube on an island – need interaction  Assign a single manager  Force your will on them – let  Assign a mentor / buddy them explore OR  Provide training upfront - Invest  Let them linger and figure it out  Conduct early performance reviews – need feedback 19
  • 20. The Apprentice Marketing Program www.apprenticemarketing.com 20
  • 21. Contact Us Nathan Green • 512-354-7690 • nathan@campus2careers.com Elijah May • 512-522-0025 • emay@apprenticemarketing.com 21