The document outlines a 5-step approach to internet intelligence: 1. Define the question by asking the client what they want or need to know and placing the question in context. 2. Evaluate potential sources based on relevancy, number of users, added services, and price. 3. Select appropriate sources like search engines, publications, or web 2.0 based on the question. 4. Find answers through keyword selection, syntax, and timeframe to provide timely intelligence. 5. Produce intelligence by matching answers to the question and supporting decisions with facts.