Interloc Solutions is an IBM Gold Accredited partner that provides Maximo services and the Mobile Informer mobility platform. Mobile Informer is a comprehensive mobility solution built within Maximo that allows access to all Maximo capabilities from mobile devices. It provides out of the box and custom mobile apps to clients across multiple industries. Case studies highlight successful implementations at New York City Housing Authority and Amtrak that improved work processes and data capture.

1. Interloc Solutions
FMMUG18 :: Seattle 1

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About Interloc
• IBM Gold Accredited
• IBM International Maximo OEM
• Active Industry & User Community Advocates
• 12 Years Maximo Services & Mobility Expertise
• Mobile Informer-Next generation Maximo mobility
• Full Lifecycle Support Capabilities
• Level I&II Maximo Support
• 24 x 7 x 365 Live Support
• Maximo Hosting and SaaS Provider

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Selected Informer Clients

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Successful Mobility for Maximo
 Establishes a specific vision of your business usage process(es) to mobilize
 Provides purpose built mobile applications
 Maintains clear definition and boundaries of what is not in scope
 Provides a tangible benefit to someone
 Critical to identify who that someone is. (worker, supervisor, management)
 Is technically and operationally sustainable
 Transparent and seamless Online/Offline User Experience

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What Is Informer?
 A comprehensive mobility platform built entirely within Maximo, for Maximo
 Deployed within existing Maximo implementation, requiring no additional server
infrastructure
 Scalable, secure, real time data collection
 Managed as a Maximo application, from within Maximo administrative module
 Consists of 3 Components
 Server (built on Maximo-based web services, provides user and device management)
 SDK (allows cross-platform development of mobile applications)
 Native mobile applications

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What Does Mobile Informer Provide?
 Access to all Maximo capabilities through Maximo Business Objects
 Includes industry-specific solutions, add-ons, and customizations
 An architecture to scale naturally with your Maximo implementation.
 Fully supports clustered environments and is designed for process
isolation
 A version agnostic and independent mobility solution, decoupled from core
Maximo upgrades
 Native applications with intuitive and responsive user interfaces.
 Secure communication with end-to-end encryption
 Extends Maximo to iOS/Android platforms

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Technical Considerations for Successful Mobility
 Guarantee Seamless Online/Offline User Experience
 Keeps your data secure
 Is scalable with standard Maximo architecture
 Is compatible with your current infrastructure
 Provides operational and transactional visibility
 Provide tools for troubleshooting and error management

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Informer Architecture

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How are Informer Applications Delivered
 Informer Framework Applications
 Design to provide a baseline application that can be extended for specific business
processes
 Purpose Built
 Designed from the ground up to meet exact requirements

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Informer Supports Diverse Technical Requirements
 Disconnected GIS
 Barcode Scanning and Printing
 NFC & RFID Integration
 Fingerprint Authentication
 Speech to Text
 Redline & Attach Photos

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Thank You!
Scott Peluso
speluso@interlocsolutions.com

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Case Study: New York City Housing Authority (NYCHA)
Customer Summary:
 Facilities maintenance and inspections
 700,000 apartments, 1.5 million unique assets
 100,000+ work order transactions daily
Specific Challenges to Adoption:
 Reluctant, legacy work force
 100% paper based maintenance processes

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NYCHA Key Success Points
 Improved public relations
 Improved rental conditions
 Reduction in time of work order processing to close from 6 months in
some cases to same day
 Independent NYCHA ROI estimates $9 million first year savings
 Reinvestment of that savings in NYCHA infrastructure
 NYCHA video

14. Case Study: Amtrak
Customer Summary:
• 550 Track Miles
• 17.1 Million Riders in the Northeast Corridor (Washington, DC to
Boston) – 2015
• Federal Mandate to Conduct Electric Traction Inspections
Specific Challenges to Adoption:
• Cumbersome Existing Legacy Third-Party Mobile Platform

15. Amtrak Key Success Points
• 100% Increase in Mobile Usage
• Accurate and Timely Data Capture for Engineering
• Reduction of Business Process Customizations in Core Maximo
Implementation
• Reduction in Third-Party Application Support Overhead Costs
• Protection from Loss of Data that Occurred from Prior Third-Party
Mobile Platform

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Mobile Informer Software Licensing
 Authorized Informer Licensed User/1:1 correspondence with client’s
Maximo licensing of those mobile users
 Interloc holds a global IBM OEM/ASL contract to affordably bundle
Mobile Informer with Maximo Express licensing
 Authorized Informer Licensed Users receive OOB apps at no cost

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Mobile Informer Software Licensing
 All purpose-built applications deployed to an Authorized Informer
Licensed User incur no additional licensing costs
 Service Requester i311 application has server cost discounted
proportionately down to no cost for Authorized User client adopters
(based on quantity)
 All code for OOB and purpose-built applications provided to client

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Competency Driven Practices
 Facilities Management
 Transportation
 Asset Management
 IT Asset Management
 Reliability
 Health, Safety and Environment Manager
 Reporting Mandates, Maximo Centric solutions
 Compliance (EPA, FAA, others)

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Industry Focused Expertise
 Governments
 Utilities
 Aviation
 Airports
 Rail
 Fleet Management
 Oil and Gas
 Pharma, Life Sciences
 Manufacturing
 Federal Programs and Partnerships