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Inspiring Accessibility,
Usability & Sustainability
Introduction
Barbara Haven @bhaven in social media

Employed by California Office of
Technology Services

Furlough gives me time for a startup

Disclaimer: I’m speaking as an individual.
My views are not necessarily those of my
employer. I am NOT representing their
strategies, plans, or opinions.
ReportingTransparency.ca.gov
Specifically
Usability: 5 E Words
 Egovernment is open to “ewords”
 Introduce to justify expenditures
Effective
 Completeness - was the task fully
 completed? Were the user's goals
 met?
 Accuracy - was the task completed
 successfully? Did the user get the
 right or correct result?
Efficient
 Speed - was the user able to
 complete the task quickly?
 Effort - was the user able to
 complete the task without undue
 cognitive effort?
Engaging
 Pleasant - did the user have a pleasant
 experience when working on the task?
 Satisfying - was the user satisfied by the
 way in which the intranet supported their
 work?
Error tolerant
 Error prevention - did the user interface
 help users avoid making errors?
 Error recovery - if the user made an error,
 did the interface assist them in making a
 successful recovery?
Easy to learn
 Predictability - was the user able to work
 with some certainty because the user
 interface built on their previous
 knowledge?
 Consistency - was the user able to
 benefit from knowledge or shortcuts
 gained in other parts of the site?
Devices
 How many people access
 webpages with tiny screens?
 iPhones or other small screens?
 How many access on more than 2
 devices?
Accessibility

 Conform with Section 508
 Standards (legal)
Web
Accessibility
Day was
Sept. 22,
2009
Others’ Experience
 Stories: 1st step = listening
 Paper Currency
 As Your World Changes blog
 http://AsYourWorldChanges.wordpress.com/
Resources
Delicious.com/bhaven
Accessibility
Usability
Sustainability (AKA green)
Test!
 Test Online with Cynthia Says
 Use Emulators
 Check http://webtools.ca.gov/
 Impose on your friends
Avoid Flash on iPods
Another State’s Government
World Usability Day
World Usability Day 2009
 Theme: Sustainability
 November 12, 2009
 Plan Something
Sustainability


                 Text
Sustainability

"Design for your lifetime not your
primetime."—Marc Harrison
Thank You
   Barbara.Haven@gmail.com
   Barbara.Haven@state.ca.gov
   http://delicious.com/bhaven/accessibility
Colophon

 Developed using iWork Keynote
 presentation software and template
 Live presentation used the Remote
 application on my iPod Touch

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