Once per trimester, the Business Line Digital Transformation & Innovation of Initio publish the Digital Digest; a highlight of three recent innovations in financial industry. The innovations selected are not the most popular and or spectacular but those we esteem to be the more representative of the digital groundwave who deeply transform the European banking and Insurance markets. Created first for internal training and market watch, the Digital Digest became quickly popular among our clients and we choose now to share it with a larger audience. Regularly we also producing on-demand Digests to support innovation workshops or thematic studies for the trade press.

1. Digital Innovation Digest #09
Q2 - 2018

2. Summary
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[ Insurance ] The Future of Claim Management Futurology
[ Payment ] Scan.Pay.Go by Colruyt Belgium
[Ecosystem] Monzo Pimp my bank ! United Kingdom
This quarterly-produced document is an illustrated condensed of few but most relevant and inspirational
trends or innovations in Finance / Banking / Insurances.
It was created for internal knowledge sharing purposes and to promote the digital culture among consultants
and business managers.

3. 01. The Future of Claim Management ?
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4. The Future of Claim Management ?
 Potential accident detected
 Automatic call from Insurance call center
 Geo-localization
 First remote damage assessment (embarked
sensors)
 Damage inspection by drone (*)
 Ai and Robotic process automation
 Report acceptance and signature on mobile
 API & Ecosystem
Is this the future of claim management for Car (and other) insurance ?
In this short video, we can have a preview of what could be the future of claim management.
The most remarkable point is that almost all technologies involved in this “futuristic” vision are all
already available.
(*) Drones are already used in the inspection of
real estate (roof inspection, assessment of
damage caused by floods or fires, etc.)
An alternative could be the damage self
assessment by drivers themselves. US companies
like icicilombard.com or guideone.com already
proposes mobile app to allow drivers to self
report damages after an accident. On demand
field inspection like WeGoLook can be also
considered.
In Short Watch the video

5. The Future of Claim Management ?
https://youtu.be/Hac5akuTkDY
A Future View into the Auto Claims Process.
With this one, you don’t even need a drive
anymore…
Launching Mobile Self-Inspection facility for
motor insurance!
https://youtu.be/Aa_rjA8CwA0
https://youtu.be/u_ORwYQ9mPM
Example of real estate inspection by drone for
insurance purpose.
Togofurther

6. The Future of Claim Management ?
Key Highlights
Digital Insurance and / or digitized claim management is more than online accident report or
insurance dashboard.
In the video example displayed, the innovation come from the complete redesign of the
customer relationship.
Automatization, connected sensors and Artificial Intelligence are widely used to speed up
process and to collect data without human intervention.
Innovation and added value came also from automatic interaction with third party providers
(UberCar, Car Workshop, Tow Truck…)
Once again the most remarkable point is that all technologies involved in this fictional
scenario are already available.
Innovation is a matter of process remodeling, not a technology issue.

7. 02. Scan. Pay. Go by Colruyt
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8. Scan. Pay. Go. By Colruyt
In Short
Scan.Pay.Go is an “Line-Free mobile checkout” app developed by Colruyt Group and tested
since June 2018 in some Spar premises before a potential national deployment.
The app replaces the individual code bar scanner usually provided by retailers and is paired
with the fidelity card of Colruyt Group.
Thanks with the app, customers scan buy
items and fill their shopping cart as they go.
The payment is done in shop, at the end of
the shopping journey, via the Banking app or
the Bancontact App (QR Code).

9. Scan. Pay. Go. By Colruyt
How it work
https://youtu.be/8Xed6RtqEec
This video shows the WalMart experience but this is very
similar to the Colruyt process
http://canalz.levif.be/embed/video/848589
1. Login with the Retailer
2. Scan purchased goods
3. Mobile payment with QR code
4. Receipts or invoices are available in the
app (or by email)
• Coupons are automatically integrated

10. Scan. Pay. Go. By Colruyt
Key Highlights
For the time being, Colruyt still rely on a third party payment provider to complete the
checkout process.
With PSDII development, we could easily imagine that the retailer could provide his own
payment solution, or even his own payment account.
In France, Carrefour (Carrefour bank), Auchamps (Oney bank) , Leclerc (Edel) etc. All have a
long-standing banking license who allow them to propose such E2E integration.
For retailers, such development allows to go one step further in the customer intimacy ; they
have now the opportunity to track the shopping process item after item, to push contextual
promotions in real time and to walk customer directly in shelves.
For banks, such an innovation does not change anything at first glance, unless if it is the first
step before the arrival of new NeoBanks type: The SuperMarket's Bank.

11. Scan. Pay. Go. By Colruyt
Togofurther Amazon Go.
No mobile scanning here, but a battery of
intelligent camera, NFC sensors and Ai.
Walmart Scan & Go
Similar to Colruyt’s system but without
smartphone, customers uses the store’s
scanner.
https://youtu.be/3TDQnzJy9aU
https://youtu.be/TIYVfkvjWuE
Oline: Checkout-free shopping.
A little bit more futuristic: the use of emotional
intelligence and in-store behavioral data for
checkout free shopping.
https://youtu.be/NrmMk1Myrxc

12. 03. Monzo: Pimp my Bank!
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13. Monzo: Pimp my Bank!
In Short
The British neobank Monzo is allied with the IFTTT platform (If This Then That) to allows
Monzo customers to develop their personal “Applet” inside Monzo banking systems.
Applets are conditional routine that can be created without any IT knowledge. They are used
to trigger an action when one or more conditions are meet.
A good example of similar routine is the “rules” than you can set in outlook: if a mail from xyz
is send, move it to this specific folder.

14. Monzo: Pimp my Bank!
How it work
1. Monzo propose a specific range of possible trigger and
action category.
2. User are free to associate trigger and actions
3. Then he setup parameters to customize the IFTTT
sequence.
For security reason, payment are currently out of range for
IFTTT customization but Monzo expect to be able to
integrate soon actions based on direct debits, P2P
payments, and bank transfers.
From a technical point of view: the triggers and actions are managed from the
IFTTT platform but based on the data sent by Monzo. It is an open ecosystem
more than an in-app integration.

15. Monzo: Pimp my Bank!
Key Highlights
Once again, Monzo distinguishes itself from
competition (NeoBank or incumbents) by his
strong customer-oriented culture.
The idea of ​​being able to customize the banking
app has emerged from the customer forum.
Rather than trying to satisfy all requests, Monzo
choose to empower their clients and to allow
them to create their own customizations.
This move is also truly agile: new features are
made available via third party. It’s clearly faster
(and probably cheaper) than developing and
integrating those features directly in Monzo’s core
system.

16. 04. About Initio
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17. Initio member of the Square group
Key Facts
> 750 consultants, 95% employees
More than 140 Digital Consultants
52 % women / 48% men
Turnover 2017: >95m
 Large team in Digital Strategy & Digital
Marketing
 International and multi-industry
experience
 Business/Process analysts & Project
managers with Digital experience
Initio is a business consultancy firm specialized in
the Financial Industry. We operate in Belgium,
Luxembourg and Geneva and our offering is
focused on business consultancy combined with
project methodology in order to assist our clients
on the whole project cycle.
Initio is the international brand of the Square
group, an international consulting firm in strategy,
organizational and operational consulting.

19. www.initio.eu
Brussels Luxemburg Geneva
Boulevard Brand Whitlock, 60
Brussels, 1200
Belgium
+32 (0)2 669 77 44
brussels@initio.eu
153-155 rue du Kiem - Entrée D
8030, Strassen
Luxembourg
+352 277 239
luxembourg@initio.eu
Rue du Commerce, 4
Geneva, 1204
Geneva
+41 (0) 22 591 79 21
geneve@initio.eu
2017