Inglés profesional para atención al cliente en comercio. Día 4 de 4.
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The document provides guidance on various topics for communicating professionally through email and other business contexts. It discusses email etiquette including structure, formality, polite endings, and attachments. It also covers creating effective CVs and cover letters, signs for a retail shop, and other business communication essentials.
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Inglés profesional para atención al cliente en comercio. Día 4 de 4.
- 2. Lesson four Thursday 17th November 2011
- 3. Hello! Good morning!
- 4. Our last day! Oh, no!
- 5. Our last day! Oh, yes!
- 6. Revising What we have learned so far.
- 7. Sales
- 10. Complaints Listen Acknowledge Solve Thank
- 12. On the phone Requests for information Prices and discounts Sizes / Features Delivery Payment Complaints
- 13. Emails What is an email?
- 14. Email address example-address@gmail.com Username @ (at sign) Domain name Top-level Mail server domain
- 15. Email To: CC: BCC: Subject: Body:
- 17. Commercial emails Requests for information Quotes Delivery Payment Conflicts
- 18. Message structure Salutation Dear Ms Martínez, Message How are you? Blah, blah, blah… Blah, blah, blah… Blah, blah, blah… Blah, blah, blah… Blah, blah, blah… Polite ending Looking forward to your reply, Signature Daniel Peñalver
- 19. Message formality Less formal More formal Hello Bego, Dear Ms Martínez, Blah, blah, blah… Blah, blah, blah… Blah, blah, blah… Blah, blah, blah… Blah, blah, blah… Blah, blah, blah… Talk to you soon, Looking forward to your reply, Dani Daniel Peñalver
- 20. Polite endings Looking forward to your reply, Hoping to hear from you soon, Thank you very much in advance, Kind regards, Best regards, Regards, Have a very nice day!
- 21. Payment terms You can pay in three easy installments. We offer fixed monthly repayments at attractive interest rates. Pay in easy, interest-free installments.
- 22. Attachments Please find enclosed… Enclosed you will find a copy of our… I’m sending you … with this email.
- 23. Tricks Look up words: http://www.wordreference.com Look up sentences: http://www.linguee.es Check your spelling: Revisar > Ortografía
- 25. E-commerce
- 26. Your website needs… Shopping cart program Secure Socket Layer (SSL) certificate (secure credit card information transfer) Payment gateway
- 27. How to buy Find product (in a search engine like Google) Add to shopping basket (British) or shopping cart (American English) Checkout button Log in or Sign up Account Log-out
- 28. How to buy Find product (in a search engine like Google) Add to shopping basket (British) or shopping cart (American English) Checkout button Log in or Sign up Account Log-out
- 29. How to sell Marketing Search Engine Optimization (SEO) Usability Social media (Twitter, Facebook) Pay Per Click
- 31. Your CV It’s important
- 32. Your CV is sales literature It has to talk about your features and benefits!
- 33. CV structure Personal details (Name, address, date of birth, nationality, driving licence) Objective Education & Qualifications Employment (Date, position, responsibilities, achievements) Interests Reference
- 34. Curriculum Vitae Name: Mary Example Casanova Address: My street name, number, Murcia Email address: maryexample@gmail.com Phone number: +34 968 XXXXXX Date of birth: 2 June 1975 Nationality: Spanish
- 35. Curriculum Vitae Objective: To obtain a position as a salesperson in which I will be able to put my knowledge of English to good use. Education & Qualifications 19XX-19XX – Instituto Francisco Salzillo, Alcantarilla. Higher education Training courses Other skills (computer skills, typing)
- 36. Curriculum Vitae Employment 19XX-20XX – Zapatitos Shoe Shop Position: sales assistant Responsibilities: sales, stock control Achievements: during the time I was employed shop sales increased 20%
- 37. Curriculum Vitae Interests Yoga, watersports, painting Reference Ana Formerboss Address of my former boss, +34 968 XXXXXX
- 39. Cover letter “I have seen your advertisement in …” I have been given the address of your company by… I am interested in applying for the post of… As you can see from my enclosed CV I work for… At present I am responsible for…
- 40. Unemployed? I’m between jobs at the moment (and have been since…) I’m out of work at present. I am currently unemployed. I was made redundant. I was one of the XX employees to be made redundant. My last employer was…
- 41. Cover letter Reason for leaving current job (prospects, salary) I very much hope that you will grant me an interview. I enclose my CV and copies of my qualifications a testimonial from my previous employer Polite ending: Hoping to hear from you soon,
- 43. Signs in your shop Do it right!
- 45. Opening hours or Business hours Monday 9am – 8pm Tuesday 9am – 8pm Wednesday 9am – 8pm Thursday 9am – 8pm Friday 9am – 8pm Saturday 9am – 8pm Sunday CLOSED
- 48. Holidays
- 49. We’ll be right back
- 50. Open / Closed
- 51. Push / Pull
- 52. PLEASE, turn out lights when not in use
- 53. Help wanted
- 54. Watch your step
- 55. Prohibitions
- 56. Employees only Staff only
- 58. NOTICE no eating or drinking in this area
- 59. No cell phones
- 60. No parking
- 61. No photography
- 62. No smoking
- 63. No refunds
- 64. First Aid Kit
- 65. Emergency exit
- 67. Sales Sale price _________ This week’s specials _________ This month’s specials _________ ____ off today Special price Half price Reduced to clear Discount price New season
- 68. Thank you!
- 69. Reference Communication for Business, by Birgit Abegg and Michael Benford. Professional English in Use: ICT For Computers and the Internet, by Esteras & Fabré Open 24 hours CC: by http://www.flickr.com/photos/sally_12/2613972183/sizes/o/in/photostream/