Infosys NIA is an AI platform that automates data management and complex processes for businesses. It uses machine learning, optical character recognition, and natural language processing to collect information, learn from it, and perform tasks like revenue forecasting, customer behavior analysis, and contract reviews. Some key features include data analytics, robotic process automation, and predictive and cognitive automation. Infosys NIA helps with organizational transformation, fast data processing, and creating a comprehensive knowledge hub. Real-world examples demonstrate how it has helped customers in industries like manufacturing and finance through challenges like equipment maintenance and fraud detection.