1. www.danielssilverman.co.uk
Pro-active Debt Recovery Services
Daniels Silverman Limited
2013

2. www.danielssilverman.co.uk
Index
1. About Us
2. Consumer action path
3. Sample collection letters
4. Management Information & Reporting
5. Other services
6. Why choose Daniels Silverman
7. Client testimonials
8. Contact Us

3. www.danielssilverman.co.uk
By way of introduction, Daniels Silverman Limited have over 18 years’ experience as a market leader providing pro-active debt recovery and
credit management services. Our unique collection methods result in the highest success rates for our clients and succeed on cases where other
agencies/solicitors have failed. We offer various free of charge “added value” services such as in-house tracing, asset checks, and insolvency
monitoring.
We currently act for a select portfolio of corporate clients within a diversity of industries and have never failed to win a “champion challenge”
situation whereby our results and methods are compared to other agencies. There are no up front fees and we would be delighted to undertake
a no obligation trial for you to demonstrate exactly how effective and stream lined our service can be.
About Us
Key Features are:-
 Cases uploaded and worked within 24 hours of receipt
 Bespoke pro-active collection activity unique to type of debt
 Dedicated Account Manager for each client
 Regular review and strategy meetings to enhance overall performance
 Bespoke in-depth management information and collection statistics provided
 Cleared funds remitted weekly from ring-fenced client account
 Experience of all industry sectors
 All agents trained in current debt collection guidelines and legislation and treating customers fairly
 Straight forward query management systems
 Members of the Credit Services Association
 Unlimited full OFT Consumer Credit Licence No.572341
 Data Protection Registration Number No.Z8889433

4. www.danielssilverman.co.uk
Consumer Action Path
Day 1
Account
Loaded
Data
checked
Final Demand
Letter 1st class
Email
sent
Day 2 - 10
Email chasers sent to debtor
Multiple calls attempted
manually and using auto dialler
Multiple sms text
messages sent
Day 11
Threat of Court Action sent by
first class post and email
Day 11 - 20
Email chasers sent to debtor
Multiple calls attempted
manually and using auto dialler
Multiple sms text
messages sent
Day 21
Appointment
Notice sent by
first class post
and email
DAY 22 plus
Further calls/letters/emails/sms as appropriate
Investigation of ability to pay
Land Registry and equity checks
Agent visits if necessary
Settlement strategies/payment plans discussed
Referral to legal action if suitable
Insolvency checks
Liaison with 3rd parties i.e. solicitors/DMC’s
Disputes resolved as per OFT guidelines
ALL STEPS TAKEN WITH AIM
TO SECURE FULL PAYMENT
AT FIRST POSSIBLE OPPORTUNITY

5. www.danielssilverman.co.uk
Sample Collection Letters

6. www.danielssilverman.co.uk
Our standard reporting package includes automatic electronic updates of:-
 Payments received New cases referred
 Significant movement on cases General statistics on success
 Full in-depth status reports on a case by case basis Briefing report on how to improve success rates further
Management Information & Reporting

7. www.danielssilverman.co.uk
Investigation & Asset Searches
Finding debtors and establishing their ability to pay is
crucial to ensure payment is made.
Every Collector has access to:-
Internet and business searches including accounts and
director’s contact details , trading histories, CCJ’s/electoral
roll information/trace databases/Land Registry data
including property value and equity levels/bankruptcy
listings and insolvency searches showing IVA’s
bankruptcies and winding up petitions
Discounted Legal Services
Our discounted legal services can save your company
thousands of pounds annually when compared to typical
solicitor’s costs (i.e. cost per letter or phone call etc.) and
allow you to only embark on legal action on cases where
our investigations/experience suggests a positive
outcome is likely.
Tracing & Investigation
Daniels Silverman’s tracing and investigation service
achieves a success rate in excess of 80%, providing a fast
and cost effective way to locate absconding debtors. This
allows debt collection on cases which otherwise would
have been written off.
Key Features:-
“NO TRACE – NO FEE”
24 hour tracing service
Electronic and manual tracing
Insolvency Management
Daniels Silverman offer a comprehensive
Insolvency management service for insolvent debtors. We
also are able to offer insolvency petitions on a CFA basis
for certain cases savings thousands of pounds in fees
Other Services

8. www.danielssilverman.co.uk
Why Choose Daniels Silverman
With our unrivalled track record in the debt recovery industry, there are numerous reasons why you should choose Daniels Silverman. Firstly we
ensure all your customers are treated ethically and fairly and all actions are taken strictly in accordance with guidelines set by the OFT and our
governing body the Credit Services Association. Secondly we obtain results that are unrivalled in our industry. We have proven time and time
again if a debt is collectable, we will collect it for you. Every day our unique collection methods and strategy succeed where other solicitors or debt
collection agencies have failed. Thirdly all Clients benefit from our extensive experience of debt recovery and our full range of services.
Our service is backed by:-
 Best results in the industry
 Key account management for all clients
 Over 18 years trading – Company number 3998129
 Excellent credit rating – 96/100 and ring fenced client account for debtor funds
 Data Protection Licence no Z8889433
 Consumer Credit Act Licence no 572341 – unlimited duration
 Membership of the Credit Services Association
 Full insurance cover
 Cleared funds remitted to clients weekly
 Online management reporting available 24/7
 Experience of all business sectors and industries with operational directors being industry experts
 PCI Security Standard Certified

9. www.danielssilverman.co.uk
Testimonials
“ Working with Daniels Silverman we have doubled our debt
recovery collection rates in the last 18 months by taking a
much tougher stand with offenders.
This includes: contact by phone, SMS text messaging, stronger
harder hitting letters and visits in person. We have also
increased the administration charge, added to penalty fares.
Daniels Silverman are really persuasive in encouraging people to
settle their debt and make payment easy, for example their
online payment facility is a popular method for payment. It is
important for train companies to take enforcement action so
fare costs can be kept to a minimum for over 98% of honest
people who pay for their tickets. Merseyrail re-invest this
recouped revenue in improving the security of its stations.”
Mike Carroll,
Head of Crime &
Revenue Protection,
Merseyrail
“ We chose to work with the team at Daniels Silverman because we found their
straight-talking, but friendly and professional, approach appealing to us as a
company.
We have constant contact with our account manager, and appreciate their jargon-
free and proactive way of working. Our partnership has helped us strengthen our
internal processes, allowing us to maintain a good level of collection ourselves, as
well as supporting us with the successful collection of our backlog of debt.”
Marcus Cook, credit manager, at BES Commercial Gas
" Daniels Silverman have proved to be altogether better than the previous agents
we used in England. Debt collecting £1,000 to £3,000 balances from British
customers is not something that an offshore company like ours can pick up overnight.
Equally important to the cash collection itself is the fast-acting ability of one’s agents
to provide the plain, straightforward, no-nonsense evaluation of collection chances."
Philip Rizzo, credit manager, at Access2leisure

10. www.danielssilverman.co.uk
arthur.duffy@danielssilverman.co.uk
For further information please contact our Sales Director
ARTHUR DUFFY on
07803 392266 or 0151 222 6719
www.danielssilverman.co.uk
1. Indicate you want to proceed with the trial.
2. Full conference call or face to face meeting with Sales Director to agree your
requirements and strategy to be used.
3. Submission of your full debt details which can be provided electronically,
manually or auto submitted to us via your own internal collection system.
4. We will then embark on collection activity within 24 hours.
5. Full conference call after one month to discuss results and findings.
Start your TRIAL NOW
To start your trial and to take advantage of our full range of services
is a simple procedure, just follow the steps below.