AEREN Debt Recovery Professional offers a full range of B2B (Business to Business) Debt Collection Service from Manufacturing to Distribution to Retail and Services Sector. In other words, we cover Manufacturing, Business, Trade, Information and Technology, BPO, Financial, Real-Estate, Software, Marketing, Distribution, Licensing Agency and others. We cover all type of Business entity like Sole Proprietorship, Partnership, Limited Liability Company.

1. WELCOME
To

2. INDIA’s FIRST & ONLY ONLINE ATTORNEY BASED
INTERNATIONAL DISPUTE MANAGEMENT & DEBT
RECOVERY SPECIALIST
... Converting Loss into Profit.
A Division of
AEREN IT Solutions. Pvt. Ltd.
Registered office: SCO 35, Second Floor, Sector -26, Chandigarh 160019
Tel- 91-172-5026057, Fax-91-172-2790260, Mobile-09814011278
E-mail: raman@ramanaggarwal.com
Website : www.indiadebtrecovery.com

3. “We are India’s first and only online Attorney Based
International Dispute Resolution Management &
Debt Recovery Specialists that offers total Integrated
Solutions right from Negotiation to Litigation, as
One Stop Shop, having Pan India and International
presence”

4. ABOUT US
 IDR is a dedicated arm and “Strategic Business Unit” of our Knowledge Process
outsourcing services, founded by a team of experienced CA and Attorneys. We
commenced operations from 2006.
 Founded by Mr. Raman Aggarwal an eminent Chartered Accountant having
experience of more than 22yrs in business & law.
 Offer one stop solution for all type of Commercial Debt related issues, Founded by
senior professionals comprised of Law Attorneys, Accountants, Retired Judges and
Multiple Disciplined Professionals since 2006.
 We have our presence in almost all the major cities in India with over 60 strategic
offices and a team of more than 144 highly accomplished law attorneys, retired
judges, accountants and management consultants
 We have very strong presence in almost all the major countries (more than 50) in
the world through formal strategic alliance.
 Our objective is to reach a positive amicable outcome, at times it is necessary to
manage the recovery through legal process, we do not delay in initiating litigation
having regard to the best legal options available like Law-Suit, Winding-up
petitions, criminal complaints, with the client’s prior concurrence approval. Once
in litigation, we routinely utilizes pre-judgments remedies to gain leverage

5. VISION
&
MISSION STATEMENT

6. VISION
“Transform Dispute Resolution Management &
Debt Recovery Services”
MISSION
To deliver “long term benefits and measurable value” to our customers by
leveraging our:
 Best people talent
 Domain knowledge & expertise
 Tenets of quality and innovation
 Self sustaining processes framework
 Cutting edge technology

7. VALUE PROPOSITION
Our value proposition is to ensure maximize recoveries at low cost with high
speed by delivering technology enabled Dispute Management & recovery
solutions.
Our long term objective is to ensure our clients, to deliver maximum values
through :
 Maximum Recoveries
 Cost Savings
 Enhanced Productivity
 Highest Standard of Quality
 Continuous Process Improvement
 Cutting Edge Technology.
 Our Proven Flexible & Transparent Delivery Engagement Model
We believe in building long term relationship and long-lasting strategic
partnership.

8. OUR APPROACH
 Maximizing recoveries and ensuring Cost reduction, through best recovery
practices, ethics best talent people, enhanced productivity, innovation, cutting edge
technology and timely delivery.
 Hire best talents from respective industry and its development through continuous
education and training program.
 Considerate and Courteous approach
 Increased and sustained follow-up and pressure
 Alternate Dispute Resolution
 Best recovery practices
 Highest standard of quality and ethics.
 Flexible and transparent delivery and engagement model
 Enhancing security, privacy and confidentiality
 Robust governance
 Risk mitigation through robust risk management framework

9. PRODUCT & SERVICES
We always adopt a considerate, friendly and courteous approach with the
debtors to ensure better business relationship whilst simultaneously
protecting the interests of our clients.
IDR offer full range of commercial (Business to Business) Debt Recovery
Services, in India. we cover:
 Commercial Dispute Resolution Management & Debt Recovery services
 Litigation and Judgment Collection Services
 Skip Tracing Services
 Consultancy Services
We cover all types of Business entities like:
 Sole Proprietorship
 Partnership
 Limited Liability Company

10. DEBT RECOVERY STRATEGY
From early stage collections to legal services, IDR offers a full suite of
services to maximize your recoveries at low cost with speed. IDR
helps clients maximize their return on receivables at every stage of the
recovery cycle.
Our Debt Recovery cycle includes the following stages:-
 AMICABLE NEGOTIATION
 LEGAL NEGOTIATION
 LITIGATION

11. AMICABLE NEGOTIATION
 Telephonic Negotiations & follow up calls (5 times)
 Friendly Letter/notice and Reminders (3)
 E-mails (as per the requirements)

12. LEGAL NEGOTIATION
 Friendly letters with full factual description and reminders (4)
 Telephonic Negotiations & follow up calls (as per need subject to
minimum of 10)
 E-mails (as per requirements)
 Personal visits, if required
 Legal Notice & Rejoinder (as per requirements)
 Final legal Notice & Rejoinder
 Complaints including criminal complaints before Regulatory bodies &
other Govt. Agencies, if instructed by Client.

13. LITIGATION
Our inhouse legal capabilities and expertise ensures enhanced
legal efficiencies, cost effectiveness and timely delivery with greater success.
 Tele-Conference with the client to understand the whole issue.
 One last attempt for amicable settlement in strong & persuasive tenor, personally or
telephonically.
 Drafting and serving formal legal notice, if needed.
 Decision on type of litigation such as Law suits, winding up petitions, Criminal
complaint under Section 138 of Negotiable Instruments Act
 FIR & other criminal actions etc.
 Preparation of petition, lawsuits or criminal complaints etc.
 Seeking approval of draft from the client.
 Filing & representing the appropriate civil &/or criminal proceedings against the debtor,
as the case may be.
 Pursuing the litigation & obtaining the orders from the appropriate judicial courts or
quasi judicial authorities.

14. DEBT RECOVERY PROCESS FLOWCHART
Agreement with Client
Creation of ID & Password for CMS
Uploading/Submission of Claim Record by Client
Assignment of Claim to a Dedicated Team
Examination of Facts by the Team
Finalization of Strategy in Consultation with Committee
Commencement of Action
Reporting
Recovery
Closure of File
Return of Claim Records to Client
Payment of Handling Charges/Upfront Cost/Retainer Fee
Remittance

15. OUR TECHNOLOGY - “ONLINE CLAIM
MANAGEMENT SYSTEM” (CMS)
 AEREN Collect TM – our proprietary enabled
technology - “Online Claim Management System”
allows every clients secure access to their own accounts
showing the history, progress, status, uploading
documents, generating reports etc. It is a complete
management and measuring recovery efforts/activities
tool. Through this tool you can see and track what
recovery efforts we have been putting in like calls log,
visit made, reminder sent, complaints and notice sent
etc.
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16.  Client is provided with ID & Password.
 All the actions at our end, are uploaded within 48 hours.
 All files can be uploaded by the client using CMS
 All Claims can be uploaded by the client using CMS
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AEREN CollectTM

17. CMS REPORTS
 Open Claims report
 Closed Claims report
 Status report
 Call Log Details
 Personal Visit Details
 Letters/Notices Sent Details
 Responses/Reaction Details
 Untraced Debtor Report
 Collection Report
 Remittance Report
 Fees Report
 Handling Charges and Upfront Cost Report

18. OUR ADVANTAGE
 One stop shop, managing all phases of recovery cycle i.e. early stage collection to legal
services.
 Best recovery practices & High success rate with timely delivery
 Considerate and Courteous approach
 Local presence in all major cities in India with 60 strategic offices.
 Best talent pool of more than 144 recovery specialists and attorneys with continuing
education and in-depth training
 International presence in major countries
 Online Global Claim Management System- 24X7
 Dedicated Recovery Team for each client
 Delivering the Best ROI through maximizing recoveries and substantial Cost Savings.
 No Recovery – No Fees – No Hidden Charges.
 Deep Domain Industry Knowledge & Expertise
 High quality services through substantive supervision, compliances, ethics & efficient
work flow processes
 Long term & sustainable partnership.
 Focused approach to recovery and risk management.
 Flexible delivery models that provides scalability of operations at short notices.
 Ensure timely delivery
 Best-in-Class Process & Quality System
 Low cost & Technology Enabled recovery Solutions
 Scalability of Operations & Superior Controls
 Continuous Process Improvement & Timely Delivery
 Robust Information & Security Management System

19. Our Credentials
 Our Recovery Success Rate is as high as 86% and as low as 52%
 Our Year to Year business growth rate is 300%
 Started in 2006, we touched business of more than 24 Million USD in 2010.
 Fortune 500 Company such as , Google, Hewlett Packard. Mentor Graphics etc have
shown confidence and trust in us and are our key clients.
 More than 98% of our clients are with us right from the beginning.
 Our Facility cum Delivery Centre is worth more than USD 50 Millions.
 A large pool of more than 144 Debt Recovery Specialists (comprised of Attorneys,
Indian CPA, etc.).
 Geographic presence in more than 90 Major Cities in India and 60 Countries across
Globe.
 Holding Membership of prestigious Institutions such as AICC, CII, PHD etc.

20. MANAGEMENT & TEAM
IDR has a team of over 50 professionals on roll and 144
strategic partners that includes CA/CPA, senior level
attorneys, MBAs, Commerce Graduate. The members of IDR
are highly skilled and competent professionals with years of
experience. They bring the highest level of professional
excellence, integrity and sound ethical and fair practices. They
are trained in the latest practices & technologies through our
continuing educational programs in accordance with the codes of
professional conduct and ethics.
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21. MANAGEMENT & TEAM
 Raman Aggarwal (CA), Founder & Chief Mentor- A professionally qualified
Chartered Accountant having more than 25 years of experience to his credit, in the field of
Accounts, Tax, Legal Strategy, Planning and Business Management.
 Anju Aggarwal (Architect), Co- Founder- A professionally qualified Architect with a
bankable experience of 20 years in the field of Architecture, Planning, Designing etc.
 Simpy Gupta (Lawyer/Attorney), Co- Founder – A professionally qualified Law
graduate and Company Secretary, having more than 15 years of experience in Legal &
Corporate matters.
 Arti ( MBA IIM) - Arti is a management degree holder from one of the India's most
prestigious business school IIM Calcutta with vast human resource and strategic management
experience from various indigenous organizations over the last ten years.

22. Case Study 1 (AMICABLE NEGOTIATION)
 Client Back Ground, is a leading global Internet communications, commerce and media
company that offers a comprehensive branded network of services to more than 274
million individuals each month worldwide. Headquartered in U.S.A., and has offices in
Europe, Asia, Latin America, Australia, Canada and the United States.
 Case assigned
Claim Amount: - 8,388,121(USD 200K)
 Recovered: - 8,388,121 (USD 200 K)
 Project Description Availed the advertising service in due accordance with the terms and
conditions stipulated in the Advertisement Insertion Order No.
 Issue Involved
 Dispute with regard to services.
 Recovery Activities Undertook
 Emails( 12) & Calls ( 14)
 Accounts Reconciliation
 Friendly Demand Letter
 Final Outcome - It took around 56 days and 100% recovery was made.

23. Case Study 2 (LEGAL NEGOTIATION)
 Client Background is a leading SPA and health service provider in India
 Claim assigned:-
Claim Amount: - 2674116(USD 61000 )
 Recovered: - 2674116 (USD 61000)
 Project Description - Provides SPA Technology and Technical know how
I. Issue involved – (1)Dispute regarding services (2) Raises a fresh invoice as on date
(3) Treat the old invoice as a bad debt in your book of accounts and issue a current dated
invoice
 Recovery Activities Undertook - Emails( 23) & Calls ( 18)
 Friendly Demand Letter( 3)
 Personal visit( 1)
 Legal Notice
 Final Outcome - Outstanding amount was recovered after sending the
legal notice under legal negotiation and after giving relief of 12%

24. Case Study 3 (LITIGATION {Amicable Negotiation To
Litigation})
 Client Background: Company organized and existing under the laws of Poland and
company is engaged in the business of importing various stones, granite products and
enjoys immense reputation in the international market.
 Case assigned Amicable negotiation to Litigation:-
Claim Amount: - USD 24500 & Recovered: - - USD 24500
 Project Description: - Client transferred a sum of USD 24000 to supplied goods but
neither goods were supplied nor returned the advance amount of USD 4000.00.
 Issue involved:-
 Debtor was willful defaulter and cheating on our client
 Recovery Activities :
1) Registration of criminal Complaint
2) Filing of Lawsuit in court
3) Check Bouncing Case
 Final Outcome : We perused in the court for around 7 months and
finally he claim was settled out of court between the parties. Debtor has
released the outstanding debt but without interest.

25. Data Security, Confidentiality and Privacy ( ISO 27001-2005)
 Data Security, Confidentiality and Privacy
 IDR has adequate physical and non-physical arrangements to protect data security, confidentiality and
privacy (see below).
 IDR agrees to implement such physical or non physical arrangements as suggested by the Client, with
mutual consent, to ensure data security, confidentiality or privacy to the satisfaction of the client.
 Physical and Work floor Security
 Screening of visitors/employees by a security guard during entry and exit for data storage media like CDs
 USB drives and CDs are banned from work-floor
 Data Security
 Limited data movement from US as data is processed through remote access of client servers
 All data is backed up regularly either in US server farms

 Network Security
 Segmented LAN with firewall protection
 All ports except DNS and SMTP server are disabled for the external world

 PC Security
 Access to source documents is restricted to authorized employee only
 No Fax and printing capabilities at the processing site
 PCs used by processors do not have CD ROM drives
 PCs used in processing are denied web access
 Limited usage of paper in the work-floor

26. BUSINESS GROWTH CHART
(VALUE OF DEBTWISE)
Year Debt Value
2006 USD 0.75
million
2007 USD 2.00
million
2008 USD 4.00
million
2009 USD 8.00
million
2010 USD 24.00
million
2011 USD 35.00
millions
2012 USD 47.00
millions

27. BUSINESS GROWTH CHART
(NUMBER OF CLAIMWISE)
Year No of Claims
2006 82
2007 212
2008 344
2009 724
2010 1620
2011 3387
2012 4533

28. OUR SUCCESS RATE
(AGE OF DEBTWISE)
Debt Age Success
Rate (%)
75 days 86
6 months 75
9 months 70
1 year 66
2 years 52

29. OUR SUCCESS RATE
(TYPE OF DEBTORWISE)
Type of
Debtor
Success
Rate (%)
Low Follow Up 95
Account
Reconciliation
90
Dispute
Resolution
85
Not Good
Financial
Health
65
Wilful Defaulter 53

30. Membership
International Association of
Commercial Collectors Inc.
PHD Chamber of
Commerce and Industry
Confederation of Indian
Industry
National Association of
Software and Service
Companies

31. FEE STRUCTURE (METHOD 1 AMICABLE
NEGOTIATION)
Fee and cost Age of the claim
Less than 1 yearear More than 1 year
Upfront cost/handling
charges
1% 1.5%
Success fee 13.50% 15.50%
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32. FEE STRUCTURE (METHOD 2 LEGAL NEGOTIATION)
Fee and cost Age of the claim
Less than 1 yearear More than 1 year
Upfront cost/handling
charges
1.5% 2%
Success fee 15% 17.50%
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33. FEE STRUCTURE (METHOD 3 LITIGATION)
Fee will depend on the type of litigation
you choose
We take some retainer-ship amount at the
time of appointment and rest is linked with
success of the case

34. TERMS AND CONDITIONS
 Handling Charges are taken by IDR in advance at the time of assignment of
claim. However, handling charges are adjustable towards the success Fee.
 In case claims/accounts are transferred/moved from amicable negotiation to
legal negotiation by the client, 33.33% of the handling charges [paid by the client
under amicable negotiation method, will be adjusted against the handling charges
applicable to legal negotiation method.
 Success Fee is payable on each recovered amount. If there is no recovery, there
is no fee.
 All authorized (pre approved) out of pocket expenses are paid by the Client
separately.
 Government Taxes are applicable on retainer fee and success fee as per the
prevailing rate.

35. Our Key Clients
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36. Our Key Clients
……& Many More

37. OUR LOCATION
 Located in Chandigarh, 160 miles
(towards North) from New Delhi
(Capital of India)
 Own Facility in “Chandigarh
Technology Park” – a venture of
Chandigarh Administration,
Government of India.
 IDR have our presence in almost all the
major cities in India with over 60
strategic offices. No matter where the
debtor is located across India.
 Adjacent to Infosys, Airtel, DLF, Wipro,
IBM, The Grand Hyatt, Pride Asia-
Asia’s best self contained world class
township.
 10 Km. from Airport, 3 Km from railway
station and 8 Km from the general Bus
stand.

38. VIEW OF OUR OWNED NEW FACILITIES

39. THANK YOU
INDIA DEBT RECOVERY
A
DIVISION OF AEREN IT SOLUTIONS PVT.
LTD.
Registered office: SCO 35, Second Floor, Sector -26, Chandigarh 160019
Tel- 91-172-5026057, Fax-91-172-2790260, Mobile-09814011278
E-mail: raman@ramanaggarwal.com
Website : www.indiadebtrecovery.com
IT Facility: Plot No. 14, Rajiv Gandhi Chandigarh Technology Park, Chandigarh-160101