CMG UK overview rev May 2016

www.cmgroupuk.com
©2015 Credit Management Group UK (Merseyside) Ltd. All rights expressly observed

www.cmgroupuk.com
Welcome!
Jenny Esau FCICM
Managing Director
Credit Management Group UK
Credit Management Group UK provides complete solutions to your commercial credit management issues.
We have provided expert commercial credit management services for the last 25 years.
Industries we work for include: National Utilities, Construction, Manufacturing, Recruitment, Distributers, Architects,
Accountants, Solicitors, Barristers, Marketing Companies, Web Site Designers and many more.
The size of our clients range from micro businesses to £103m turnover private companies and National utilities.
We have a track record of consistently delivering beyond our client’s expectations.
Whatever your issues with business to business debt, we can help you improve your cash flow in a customer focused
way, reduce your risk to bad debt and protect your profit.
We are experts in cash flow solutions.

www.cmgroupuk.com
Order to Cash Process
We help clients improve their ‘order to cash
process’ with the following results:
- Improved cash flow
- More accurate cash forecast & target setting
- Increased profitability
- Efficient & streamlined processes
- Reduced risk to bad debt
- Fully implemented credit policy
- Evaluated sales ledger and report on recoverable debt.

www.cmgroupuk.com
Outsourced
Collections
- Virtual Credit Control Department
Training
Services
- In house or open courses
How do we do it?
Or a blend of the above services to suit your
business objectives
Consultancy
Services
- Design and implement a bespoke
Credit Policy
Support
Services
- Unlimited telephone & email
support
Debt Recovery
Services
- Charged on a success fee basis
Toolkit
- Easy to use, affordable, expert
advice

www.cmgroupuk.com
Outsourced Collections
CMG UK can be your 'virtual' credit control department
and give you total peace of mind
• Customers pay the Client direct so they stay in control
• Reduced overheads compared to additional employees
• Proven track record reducing debtor days over a short period
• All communications are carried out seamlessly in the Client’s
name
• Our collections staff are Chartered Institute of Credit
Management qualified or in the process of gaining CICM
qualifications

www.cmgroupuk.com
Training Services
Open Training
• How to use the small claims court to get paid
• Credit control for legal practices
• Improving cash flow for businesses
• How to improve collection performance
• Insolvency - The Practical Implications for you, as a
Creditor
In House Training
• Tailored to suit individual business needs
and objectives

www.cmgroupuk.com
Toolkit
We have vast amounts of experience in creating an effective
and efficient credit control function, and now we want to share
our knowledge with you.
Everything will be Covered
• How to credit check your customers
• The terms and conditions you need to protect your
business
• Template letters, forms, calculators and in-depth guides
on how to use them
• How to negotiate payment and use leverage in a
customer focused way
…..And much more

www.cmgroupuk.com
Consultancy Services
We reduce financial risk, improve collection
performance and protect profit.
• Implement a disputed invoice resolution system.
• Implement meaningful management reporting to allow the setting of KPIs
• Comply with the Court’s pre action protocols and improve court action process
• Design and implement a full credit policy to meet the company’s objectives
• Carry out a review on the 'order to cash' process and provide a report highlighting
underperforming areas with recommendations for improvement
Up to 35% funding may be available for eligible businesses*
*subject to funding criteria

www.cmgroupuk.com
Debt Recovery Services
We use Late Payment Legislation,
which in most cases will cover our fees.
• Charged on a success fee basis
• Tackle disputed debts successfully
• Contact each debtor personally
• Negotiate payment with the debtor
• Advise on the best way of enforcement

www.cmgroupuk.com
Support Services
For companies who do their own credit control but
want access to expert advice when needed
• Friendly service
• Dedicated account manager
• Unlimited telephone & email assistance
• Rolling monthly contracts with no-tie-in period
• Credit risk reporting; to include director searches
• Unrestricted monitoring of your clients (current & prospective)
• Regular newsletters detailing any changes in legislation
• Free access to our Credit Management Toolkit
From as little as
£50.00
per month

www.cmgroupuk.com
Case Study
Downstream Access Company
Turnover: £103m, High growth, Invoice finance facility
Issue
- Debtor days at 97
- No terms and conditions of sale
- Manual invoicing using Excel
Result
- Debtor days reduced to an
average of 30
- Significant reduction in time for
producing invoices and
improved error rate
- Protection from consequential
loss claims
Solution
- Provided outsourced credit management
service
- Worked with solicitors, directors and sales
to produce new terms and conditions
appropriate for the industry
- Set up process to role out new terms and
conditions to existing customers ensuring
acceptance by conduct can be
demonstrated if required
- Identified and integrated billing software
customised to suit business needs.
- Designed and implemented dispute
resolution process ensuring buy in from all
departments

www.cmgroupuk.com
Case Studies
Building Services Consultants
Turnover: £600k
Issue
- High debtor days
Solution
- A diagnostic review covering ‘Order to Cash’
process identifying underperforming areas.
- Designed & implemented an in-depth credit policy.
- Coached existing staff to carry out credit control
functions
Result
- Skilled and motivated credit control staff
- Reduction in debtor days from 92 to 45
IT Support Company
Franchised
Issue
- Credit policy and procedures required to roll out to
all franchisees
- Policy to include general advice to franchise holders
to help them implement the policy
Solution
- Designed & implemented an in-depth credit policy
together with training notes
- Ran classroom style training course for franchise
holders
Result
- Consistent and proactive approach to credit
management across the brand

www.cmgroupuk.com
Testimonials
"From the first day we started working with CMG UK, we haven't looked back! CMG UK have taken
away the pain of chasing up invoices and have provided an excellent, efficient service from day one.
We have seen a dramatic improvement in the speed at which late invoices are paid and the team at
CMG are a pleasure to deal with.”
Susannah Howard, Client Services Manager, Milky Tea Limited
“The training CMG UK provided gave us much more confidence in negotiating payment and
overcoming excuses. The changes recommended to our collection letters have made a difference in
the success rate of clients who pay their outstanding bills. The course has enabled us to improve the
overall cash flow of the firm”
Chris McGuigan, Finance Manager, Kirwans Solicitors
“We had suffered with poor credit control for some time and in 2005, we asked CMG UK to come and
talk to us about improving our performance in this area. They designed and implemented full Credit
Management Procedures, systems and coached our staff so they understood fully their role. A very
worthwhile investment.”
Bryan Pullan, Director, Gilling Dod Architects
CMG UK designed and implemented a functional credit control system which we have adopted
religiously since implementation in 2004.
They converted our existing system in to a streamlined procedure
which reduced our payment period from 92 days to a consistent 45 massively improving our cash flow.
Steve Hunt, Steven Hunt & Associates, Building Services Consultants

www.cmgroupuk.com
Testimonials
CMG UK helped us to establish a clear procedure for the management of credit within the company, in a
structured process over a period of months. They were very organised and professional in their approach,
and took the time to understand fully, the specific issues that affected us as a company, to tailor support to
our individual needs.
The support from CMG UK has helped us to move on an grow as a company, and I’d recommend their
services to anyone who needs support and advice with Credit Management issues.
Paul Strongman, Managing Director, Wishtrac House Ltd
Without doubt the systems and processes introduced by CMG UK have had and are continuing to have a
very positive impact within The PC Support Group. We have a very keen focus on being outstanding in our
customer service and maintaining a very strong customer relationships. Within this is mind the entire
system and process has been tailor made by CMG UK to suit our individual and specific needs.
We all now have the methods, information and the knowledge to tackle any credit control issue with
confidence and professionalism, which maintaining the strength of our customer relationship.
Simon Albert, Operations Director, PC Support Group
The course was informative and tailored to suit those attending. The delivery was humorous and informal,
but maintained a professional manner. Well done CMG UK, you did a great job and we learnt a lot
Janine Drew, Fundraising Manager, Roy Castle Lung Cancer Foundation

www.cmgroupuk.com
Contact Us
For more details call:
0845 054 0504
or email:
contact@cmgroupuk.com

CMG UK overview rev May 2016

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