This document discusses how to leverage outsourced CRM solutions and provides an example of a successful partnership between Infinity Contact and Nuance Communications. It outlines the benefits of outsourcing such as scalability, cost reductions, and improved sales metrics. It then details how Infinity Contact helped Nuance expand its telesales channel, maximize customer lifetime value through targeted campaigns, and generate over $20 million in revenue through ongoing program refinements and expansions. A Nuance executive provides a testimonial praising Infinity Contact's results and partnership.
Highlights of the second quarter of 2009. Net sales amounted to SEK 27,482m (25,587) and income for the period to SEK 658m (99), or SEK 2.32 (0.36) per share. Net sales declined by 8.4%, in comparable currencies, due to continued sharp market downturn in Electrolux main markets.
Highlights of the first quarter of 2010. Net sales amounted to SEK 25,133m (25,818) and income for the period was SEK 911m (-346), or SEK 3.20 (-1.22) per share. Net sales increased by 4.1% in comparable currencies, due to higher sales volumes.
Highlights of the first quarter of 2011. Net sales amounted to SEK 23,436m (25,133) and income for the period was SEK 457m (911), or SEK 1.61 (3.20) per share. Net sales increased by 1% in comparable currencies.
Electrolux Consolidated results 2012 PresentationElectrolux Group
Highlights of the fourth quarter of 2012. Net sales amounted to SEK 29,185m (28,369) and income for the period was SEK 292m (221), or SEK 1.02 (0.77) per share. Net sales improved by 2.9%, of which 7.5% was organic growth and –4.6% changes in exchange rates.
Highlights of the fourth quarter of 2009. Net sales amounted to SEK 28,215m (28,663) and income for the period was SEK 664m (-474), or SEK 2.34 (-1.68) per share. Net sales declined by 1% in comparable currencies, due to continued weak markets.
Highlights of the second quarter of 2009. Net sales amounted to SEK 27,482m (25,587) and income for the period to SEK 658m (99), or SEK 2.32 (0.36) per share. Net sales declined by 8.4%, in comparable currencies, due to continued sharp market downturn in Electrolux main markets.
Highlights of the first quarter of 2010. Net sales amounted to SEK 25,133m (25,818) and income for the period was SEK 911m (-346), or SEK 3.20 (-1.22) per share. Net sales increased by 4.1% in comparable currencies, due to higher sales volumes.
Highlights of the first quarter of 2011. Net sales amounted to SEK 23,436m (25,133) and income for the period was SEK 457m (911), or SEK 1.61 (3.20) per share. Net sales increased by 1% in comparable currencies.
Electrolux Consolidated results 2012 PresentationElectrolux Group
Highlights of the fourth quarter of 2012. Net sales amounted to SEK 29,185m (28,369) and income for the period was SEK 292m (221), or SEK 1.02 (0.77) per share. Net sales improved by 2.9%, of which 7.5% was organic growth and –4.6% changes in exchange rates.
Highlights of the fourth quarter of 2009. Net sales amounted to SEK 28,215m (28,663) and income for the period was SEK 664m (-474), or SEK 2.34 (-1.68) per share. Net sales declined by 1% in comparable currencies, due to continued weak markets.
Highlights of the second quarter of 2010. Net sales amounted to SEK 27,311m (27,482) and income for the period was SEK 1,028m (658), or SEK 3.61 (2.32) per share. Net sales increased by 2.8% in comparable currencies, due to higher sales volumes.
Highlights of the third quarter of 2011. Net sales amounted to SEK 25,650m (26,326) and income for the period was SEK 825m (1,381), or SEK 2.90 (4.85) per share. Net sales increased by 2.2% in comparable currencies and including one month of sales from Olympic Group, mainly as a result of higher sales volumes.
Electrolux Consolidated results 2011 presentationElectrolux Group
Highlights of the fourth quarter of 2011. Net sales amounted to SEK 28,369m (27,556) and income for the period was SEK 221m (677), or SEK 0.77 (2.38) per share. Operating income amounted to SEK 1,441m (1,714), corresponding to a margin of 5.1% (6.2), excluding items affecting comparability and non-recurring items.
Highlights of the third quarter of 2010. Net sales amounted to SEK 26,326m (27,617) and income for the period was SEK 1,381m (1,631), or SEK 4.85 (5.74) per share. Net sales decreased by 2.3% in comparable currencies.
Highlights of the second quarter of 2011. Net sales amounted to SEK 24,143m (27,311) and income for the period was SEK 561m (1,028) or SEK 1.97 (3.61) per share. Net sales decreased by 2% in comparable currencies mainly as a result of lower prices.
This presentation describes the communication process as well the tools of communication. Enlisting every step of communication and how the message travels.
"4DX weekly meetings" The true 4DX implementationdalarcon503
4DX is an excellent methodology but the final execution that is within the 4th Discipline (Create Accountability), is where a company and a team can fail.
In this presentation I am sharing in a simple and easy way, how you can have your teams involved and commited to have the Weekly Meetings, that at the end will represent the final execution of your strategies.
Weekly Meetings are the key to have a good 4DX success.
As managers and directors here is where we can provide our support so teams can perform and get better results.
This issue, available in English, Dutch, and German (French, Italian, and Spanish will follow soon) - includes coverage of the current business and insolvency environment of the following countries:
The Netherlands – spotlighting on the metals and retail sectors
Ireland – spotlighting on the construction and retail sectors
USA
Belgium
Poland
Singapore
Chile
The Expected Default Frequency for all the major Western economies again decreased slightly in June. This may suggest that the perception of risk has declined. However, at best it can only be described as a gradual reversal of the spike that followed Lehman´s failure last year.
Recent Economic Developments in Latvia and Medium-term OutlookLatvijas Banka
This presentation summarises recent macroeconomic developments in Latvia and outlines a medium-term outlook for real GDP and inflation. Presentation reviews ongoing economic recovery, labour market issues and includes analyses on core factors behind the path of inflation. The main focus of the presentation is on the issue of competitiveness of the Latvian economy pointing to the costs adjustment process and productivity gains, as well as presenting export performance, market shares and current account developments. Presentation also features slides on monetary and financial market developments.
Leslie Appleton Young, CAR Chief Economist, spoke at the Real Living Lifestyles New Year, New You Real Estate Symposium on January 31, 2012. She shared her economic forecast for the coming year, and all of the latest charts and stats on the California economy.
Leslie Appleton-Young, Chief Economist/California Association of Realtors presents his annual report to the California Desert Association of Realtors.
The Palm Springs desert area (Coachella Valley) housing market is on the upswing once again.
Highlights of the second quarter of 2010. Net sales amounted to SEK 27,311m (27,482) and income for the period was SEK 1,028m (658), or SEK 3.61 (2.32) per share. Net sales increased by 2.8% in comparable currencies, due to higher sales volumes.
Highlights of the third quarter of 2011. Net sales amounted to SEK 25,650m (26,326) and income for the period was SEK 825m (1,381), or SEK 2.90 (4.85) per share. Net sales increased by 2.2% in comparable currencies and including one month of sales from Olympic Group, mainly as a result of higher sales volumes.
Electrolux Consolidated results 2011 presentationElectrolux Group
Highlights of the fourth quarter of 2011. Net sales amounted to SEK 28,369m (27,556) and income for the period was SEK 221m (677), or SEK 0.77 (2.38) per share. Operating income amounted to SEK 1,441m (1,714), corresponding to a margin of 5.1% (6.2), excluding items affecting comparability and non-recurring items.
Highlights of the third quarter of 2010. Net sales amounted to SEK 26,326m (27,617) and income for the period was SEK 1,381m (1,631), or SEK 4.85 (5.74) per share. Net sales decreased by 2.3% in comparable currencies.
Highlights of the second quarter of 2011. Net sales amounted to SEK 24,143m (27,311) and income for the period was SEK 561m (1,028) or SEK 1.97 (3.61) per share. Net sales decreased by 2% in comparable currencies mainly as a result of lower prices.
This presentation describes the communication process as well the tools of communication. Enlisting every step of communication and how the message travels.
"4DX weekly meetings" The true 4DX implementationdalarcon503
4DX is an excellent methodology but the final execution that is within the 4th Discipline (Create Accountability), is where a company and a team can fail.
In this presentation I am sharing in a simple and easy way, how you can have your teams involved and commited to have the Weekly Meetings, that at the end will represent the final execution of your strategies.
Weekly Meetings are the key to have a good 4DX success.
As managers and directors here is where we can provide our support so teams can perform and get better results.
This issue, available in English, Dutch, and German (French, Italian, and Spanish will follow soon) - includes coverage of the current business and insolvency environment of the following countries:
The Netherlands – spotlighting on the metals and retail sectors
Ireland – spotlighting on the construction and retail sectors
USA
Belgium
Poland
Singapore
Chile
The Expected Default Frequency for all the major Western economies again decreased slightly in June. This may suggest that the perception of risk has declined. However, at best it can only be described as a gradual reversal of the spike that followed Lehman´s failure last year.
Recent Economic Developments in Latvia and Medium-term OutlookLatvijas Banka
This presentation summarises recent macroeconomic developments in Latvia and outlines a medium-term outlook for real GDP and inflation. Presentation reviews ongoing economic recovery, labour market issues and includes analyses on core factors behind the path of inflation. The main focus of the presentation is on the issue of competitiveness of the Latvian economy pointing to the costs adjustment process and productivity gains, as well as presenting export performance, market shares and current account developments. Presentation also features slides on monetary and financial market developments.
Leslie Appleton Young, CAR Chief Economist, spoke at the Real Living Lifestyles New Year, New You Real Estate Symposium on January 31, 2012. She shared her economic forecast for the coming year, and all of the latest charts and stats on the California economy.
Leslie Appleton-Young, Chief Economist/California Association of Realtors presents his annual report to the California Desert Association of Realtors.
The Palm Springs desert area (Coachella Valley) housing market is on the upswing once again.
Recent Economic Developments in Latvia and Medium-term OutlookLatvijas Banka
This presentation summarises recent macroeconomic developments in Latvia and outlines a medium-term outlook for real GDP and inflation. Presentation reviews ongoing economic recovery, labour market issues and includes analyses on core factors behind the path of inflation. The main focus of the presentation is on the issue of competitiveness of the Latvian economy pointing to the costs adjustment process and productivity gains, as well as presenting export performance, market shares and current account developments. Presentation also features slides on monetary and financial market developments.
Automotive Dealership Addressable MarketWhat is your Dealer Market Share Penetration Strategy?
We have experience at all levels of automotive marketing from Tier 1 to Tier 3.
Q&A With Infinity Contact Founder, Chief Executive Officer and Owner, Tom Leidigh
About Tom Leidigh
30 years of executive experience in sales, direct marketing, and CRM program development. Tom is recognized as a leader in outsourced contact and is primarily focused on expansion strategies, trade alliances, and new product development.
Tom earned an M.B.A. with top honors from Arizona State University, and a B.B.A. from the University of Iowa.
Question: Why do clients choose Infinity?
Mr. Leidigh: As an innovator in integrated contact solutions, Infinity Contact has a singular focus: We collaborate with clients to Get Customers, Keep Customers and maximize customer lifetime value. Infinity Contact was founded to provide our clients with an enhanced experience of getting customers and keeping customers. That is real basic in terms of what all our clients want to do but the methodology and process behind that was where we thought we could differentiate B2B sales customer acquisition . Our brand is called Buyerlytics and it is really the science of sales and customers retention. It is integrating data, technology, customer contact and analytics into one program under the Buyerlytics brand. Many of our competitors offer a component or two but our ability to integrate those into a unified program is a huge differentiator and value prop for our clients.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...PaulBryant58
This article provides a comprehensive guide on how to
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Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
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Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Explore our most comprehensive guide on lookback analysis at SafePaaS, covering access governance and how it can transform modern ERP audits. Browse now!
2. Introducing
Stephen Griggs Ed McGuiggan
President/Owner VP Global eCommerce
Infinity Contact, Inc. Nuance Communications
3. Forces Driving Change
Economic pressures are forcing
Board Rooms to
seek alternatives to traditional
distribution channels
Traditional field sales staff can be
costly and inefficient
4. There is Room for Optimism
“If a window of opportunity appears, don't
pull down the shade.”
~Thomas Peters
5. Benefits
• Simple, flexible and scalable It’s a proven model
• Ease of inspection
• Increase focus on strategic products
that is industry
• Expedite speed to market agnostic.
• Reduce training time and cost
• Enhance measurement and reporting
• Real-time refinement
• Valuable information collected to
enhance future marketing efforts
3815 River Crossing Parkway, Suite 20 • Indianapolis, IN 46240 • 317.816.9336 • www.ataconnect.org
9. Outcomes
Create a viable telesales channel
Maximize customer lifetime value
Define and manage data strategy
Expand telesales program
10. Creating a Viable Telesales Channel
• Analyzed customer purchase information
• Audited performance of previous contact center provider
• Designed a segmented contact program including
customized offers, scripts and reporting
• Implemented initial and established ongoing agent training and
certification
• Hand selected agents dedicated to this program
RESULTS:
• Expanded annual revenue generated by $3M*
compared to first year after launch
*2006 compared to 2008
11. Maximize Lifetime Value
• Scheduled campaigns to leverage upgrades and cross-selling
opportunities
• Segmentation strategies focused on prospect type and stage of
product lifecycle
• Integrated telesales efforts with other direct marketing initiatives
• Incorporated a customer loyalty model
• RESULTS:
• Stabilized and increased non-upgrade period RPH 31%
• Increased upgrade cycle RPH 34%
12. Define and Manage Data Strategy
• Integrated backend data systems (order entry, payment
processing, CRM, purchase history)
• Outlined data entry standards
• Managed ongoing reporting and analytics
• Received and incorporated updates on purchases made via other
distribution channels
• Administer all DNC compliance requirements
RESULTS:
• Increase average order size 21%
• 30% reduction in cost of sales
13. Expand Program
• Continually refined program based on results (scripts, offers,
process)
• Integrated additional product lines to maximize cross-selling
opportunities
• Established scorecards to track key process indicators
• Integrated product releases/upgrades into overall campaign
activities
RESULTS:
• Infinity Contact delivers 30% of e-commerce division revenue—
25% increase
15. Testimonial
“Infinity
Contact has become a true partner. Our product upgrade
programs continue to exceed our expectations and surpass our sales
goals through their ability to incorporate their customer loyalty model
into our business needs.
Their world-class representatives and conscientious management
team have risen to the challenge and realized success through their
marketing strategies.”
Ed McGuiggan
Vice President, Global eCommerce
Nuance Communications, Inc.
15
Editor's Notes
What we would like to explain today Inside sales model has been thriving in the most beat up sector of the American economy today The beauty of the model is simplicity and scalability Although we are explaining an automotive product the process is industry agnostic The key is execution against a proven model that has been proven effective regardless of economic climate Sales are predictable based on your headcount given the ease of measuring success ROI is at the heart of the model