This document discusses the impacts of Industry 4.0 and outlines opportunities and challenges for mobile telecom operators. Industry 4.0 will bring about innovative smart services, add value to firms, and require new skills. It will connect future products and services through technologies like the Internet of Things. Mobile operators will need to develop new business models and partnerships to capitalize on opportunities in areas like IoT. Education and training institutions will need to prepare workers for highly digital Industry 4.0 jobs through new programs.

1. Industry 4.0:Unleashing
Its FutureSmartServices
CIET 2018, Split, Croatia

2. Authors

 Igor Jurčić
HT ERONET, Mostar and University of Mostar, B&H
 Krishnan Umachandran
General Manager (Org. Dev), Nelcast Ltd., India
 Valentina Della Corte
Associate Professor, Department of Economics,
Management, Institution, Federico II University of Naples
 Giovanna Del Gaudio
Department of Economics, Management, Institution,
Federico II University of Naples
 Vasudeva Rao Aravind
Associate Professor, Department of Chemistry, Mathematics, and Physics
Clarion University,Clarion, PA 16214, USA
 Debra Ferdinand-James
Educational Technologist (Lecturer Level), School of Education, St. Augustine Campus
The University of the West Indies, Trinidad

3. Introduction
Fourth Industrial Revolution or Industry
4.0.
Companies from ICT business segment
in this new market will have crucial roles
in this new industrial period.
This article provides insights how
Industry 4.0. will impact to business
environments and change them.

4. Mobile
telecom
operators in
Industry 4.0
era
 Telecommunication market will be changed in the coming
years.
 Mobile telecom operators will be most exposed to these
changes.
 Vision 2020 in ICT is main base for Industry 4.0 era.
 Those changes will be based onVision 2020 in ICT segment:
 5G mobile networks;
 Internet ofThings;
 Industrial Internet ofThings;
 OverTheTop (OTT) Applications;
 Artificial Intelligence (AI);
 Cloud Services
 and many other items.
 These changes will bring new approaches for creating
telecommunication smart products and services.

5. Mobile
telecom
operators in
Industry 4.0
era
 Internet ofThings (IoT) will provide opportunities for offering the
biggest revenue opportunity - specially at the beginning of this
new era (next slide - slide 6).
 Telecom operators will have to acquire companies to succeed in
the IoT space (slide 7).
 They also felt that the biggest challenges to the success for their
IoT businesses included the following (according to survey,
European Communications magazineQ1, 2017):
 Developing the right business models: 32,5%,
 Creating new services: 25%
 Developing the right partnerships: 17,5%,
 Security: 10%,
 Personal issues / lack of skills: 5%,
 Technology issue: 5%,
 Lack of scale: 2,5%,
 Other: 2,5%.

6. Mobile
telecom
operators in
Industry 4.0
era

7. Mobile
telecom
operators in
Industry 4.0
era

8. Progressing
towards
Industry 4.0.
 Industry 4.0 progress necessitates a direction toward
connecting future products and services.
 Industry 4.0 will bring to all of us:
 innovative smart services
 add value to the firms
 development appreciation;
 resource efficient production and logistics;
 convergent supply infrastructures
 and integration of smart components.
 Communication of these components is essential
for improving the process and usage of the system’s
products and services.
 A critical element for supporting the marketing of future
smart services and products is the seamless collection of
manufacturing data and rapid feed of information to
management for effective decision-making.

9. System
preparedness
 Preparing the business environment: management of
energy and natural resources.
 If it is done inefficiently: risk the long-term value and
future of a business.
 The global connectivity creates business avenues that
cannot be matched by traditional commercial channels
and some preparation is necessary.
 Market knowledge for local operating capability and
intensive distribution:
 recognising local regulatory requirements,
 business practices,
 negotiating styles,
 and cultural norms in preparing the business to
delivery “smart” services.

10. Managing
manufacturing
marketing flow
 Manufacturing flow determines the obligatory
infrastructure to accomplish the customers’ needs with
accommodation for the marketing functions, logistics,
core process, and its interfaces.
 The innovator develops key elements of the value
chain:
 customer demand management information though the following
processes: forecasting,
 synchronizing and service management;
 and by reevaluating, reorganizing and reengineering the process as
continuous options with no disruptions in the product flow .
 This infrastructure would include planning and
technical development segments; materials and
procurement process; production and
manufacturing; and finally, warehousing and
logistics.

11. Competences
in the Industry
4.0
 Companies which operating in the Industry 4.0
era require specific resources and
competences at different levels.
 Top managers and technical experts must have
the insight to understand the dynamics of
market development and to recognize
opportunities through intense activity of
scanning and monitoring of changes.
 Radical innovations/changes in existing and
new ones, through new strategic concepts.
 CREATIVITY – one of the most important
items!!!

12. Competences
in the Industry
4.0

13. Industry 4.0 in
education
 New era will require highly skilled professionals
in science, engineering and technology.
 Higher education and training institutions:
upgraded and new programmes to outfit the
eminent Industry 4.0. jobs.
 Transformation in the education sector.
 Computers and artificial intelligence have already
forayed into the education sector to improve
learning for students and for experts.
 Such new flexible digital learning systems has to
prepare employees for the highly digital
environment in Industry 4.0.

14. Industry 4.0
ecosystem
 The Industry 4.0 ecosystem will have more
interactions among people, machines, and
digital technologies.
 IIoT for manufacturing will support the
changeover to self-managed manufacturing
competencies.
 Interoperability supplements the
determination of IIoT solutions springing from
Industry 4.0 and evolving into a smart
ecosystem as shown in following slide.

15. Industry 4.0
ecosystem

16. Industry 4.0
ecosystem
Industry 4.0 is interlinked with data and
communication technologies to build smart
products in a factory.
For example, various techniques such as 3D
Printing, andVirtual and Augmented
Reality will provide customization and
need satisfactions for customers in the
market
This information process impacts on the
manufacturing process and helps to build
smarter products and services.

17. Conclusion
 The emerging Industry 4.0 ecosystem - business
opportunities in meeting customer needs.
 More dynamic interactions among people,
machines, and digital technologies.
 Companies: develop and capitalize on dynamic
capabilities - learning about and from customers
through customer relationships.
 Higher education and training institutions will need
to offer upgraded and new programmes for highly
skilled professionals.
 These proactive strategies would allow Industry 4.0.
future smart products, services, and employment
opportunities for everyone.

18. Thank you! QUESTIONS?