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Inclusive Impact:
Making sure disability isn’t a barrier in
your projects
Kayleigh Chambers (she/her)
21st September 2023
© 2022 Association for Project Management 2
1 in 5 people have a
neurodivergent
condition
TextHelp, 29th June 2023
© 2022 Association for Project Management 3
3 out of 4 people will
not fully disclose their
condition at work
TextHelp, 29th June 2023
© 2022 Association for Project Management 4
• Positive impact on business objectives
• Better decision making
• Attract and retain the best talent
• More engaged workforce
© 2022 Association for Project Management 5
What do we mean by accessibility?
• Physical Disability
• d/Deaf
• Visual impairment
• English as Additional Language
• Mental Health
• Literacy
• Neurodiversity
• Technical literacy
• Age / life experiences
• Physical Health need
© 2022 Association for Project Management 6
What is neurodiversity?
© 2022 Association for Project Management 7
Copyright 2022 Glynn Masterman
A group can be
neurodiverse
An individual cannot
How can we remove barriers in our projects?
Documents
© 2022 Association for Project Management 8
Meetings In person
events
Products
Medical & Social Model Of Disability
Documents
© 2022 Association for Project Management 9
Documents
• Use Sans Serif fonts
• Contrast between background and text
• Plain backgrounds
© 2022 Association for Project Management 10
Dyslexia
What is it?
• According to the British Dyslexia Association, 15% of the population may have dyslexia.
Many people won’t be formally diagnosed and will be living with their own ‘coping
mechanisms’. Those who are diagnosed may not want to talk about it.
• Dyslexia is about information processing and can manifest in 3 general categories:
– Difficulty in Phonological Awareness
– Verbal Processing Speed
– Verbal Memory
https://geon.github.io/programming/2016/03/03/dsxyliea
15% of the population may
have dyslexia.
British Dyslexia Association
Many people won’t be formally
diagnosed and will be living with their
own ‘coping mechanisms’.
Those who are diagnosed may not want
to talk about it.
Dyslexia
Dyslexia is about information processing
and can manifest in 3 general categories:
• Difficulty in Phonological Awareness
• Verbal Processing Speed
• Verbal Memory
© 2022 Association for Project Management 12
What is it?
What I if told you…
You read the first the line wrong
And also the third
Same the with second
Documents
• Use Sans Serif fonts
• Contrast between background and text
• Plain backgrounds
• Use the corporate Brand (if you have one)
© 2022 Association for Project Management 14
How to make a dyslexia friendly workspace
• Printed work on different coloured paper or larger text
• Use BDA recognized fonts
• Provide audio or video files rather than rely on written
communication
• Type text rather than cut and paste screen shots (Screen readers)
• Allow users more time to process
• Encourage tasks, reminders and electronic diaries
• Simplify instructions
• Use visuals or lists rather than prose
• Be happy to repeat yourself
• Provide resources for people to take away and read in their own
time
© 2022 Association for Project Management 15
A dyslexia friendly
workplace can
reduce stress,
increase morale and
motivation. This is
turn can have an
impact on reducing
staff turnover and
sickness leave.
Dyslexia
How to make
a dyslexia
friendly
workspace
• A dyslexia friendly workplace can reduce stress, increase
morale and motivation. This is turn can have an impact on
reducing staff turnover and sickness leave.
• Printed work on different coloured paper or larger text
• Use BDA recognized fonts
• Provide audio or video files rather than rely on written
communication
• Allow users more time to process
• Encourage tasks, reminders and electronic diaries
• Simplify instructions
• Use visuals or lists rather than prose
• Be happy to repeat yourself
• Provide resources for people to take away and read
in their own time
Dyslexia
How to make
a dyslexia
friendly
workspace
• A dyslexia friendly workplace can reduce stress, increase
morale and motivation. This is turn can have an impact on
reducing staff turnover and sickness leave.
• Printed work on different coloured paper or larger text
• Use BDA recognized fonts
• Provide audio or video files rather than rely on written
communication
• Allow users more time to process
• Encourage tasks, reminders and electronic diaries
• Simplify instructions
• Use visuals or lists rather than prose
• Be happy to repeat yourself
• Provide resources for people to take away and read
in their own time
Documents
• Use Sans Serif fonts
• Contrast between background and text
• Plain backgrounds
• Use the corporate Brand Guide
• Add ALT text to images & type text
• Avoid columns of text
• Consider images – are they diverse?
© 2022 Association for Project Management 17
Project Meetings
© 2022 Association for Project Management 18
Project Meetings
• Get to know your team
• Send an agenda – don’t leave people guessing
• Allow people to communicate however best for them
• Virtual calls – Camera / captions
• Visual Description
• Feedback
• Share documents in an editable format
• Take breaks
• PowerPoint slides or reports
© 2022 Association for Project Management 19
In person Events
© 2022 Association for Project Management 20
In person events
• Access to the building
© 2022 Association for Project Management 21
In person events
• Access to the building
• Sensory Needs (Warmth, sounds, smells)
• Is the meeting space set up?
• Introducing an interpreter
• Plan your event in 2 languages (possibly 3)
• Regional BSL dialects
© 2022 Association for Project Management 25
Products and Services
© 2022 Association for Project Management 26
Products & Services
• Considering neurodiversity or disability during scoping
• Testing – with who?
• Timeline simultaneous delivery
• Where is the product being launched?
• Capitalise hashtags
© 2022 Association for Project Management 27
© 2022 Association for Project Management 28
#SusanAlbumParty
Top Tips
• Consider access from the outset
• Model it
• Check lessons learned in the PMO
• Be aware of Assistive technology
• Access to Work
© 2022 Association for Project Management 29
© 2022 Association for Project Management 30
Thank you,
any questions?
Kayleigh Chambers
Project Manager - NSPCC
Kayleigh.chambers@nspcc.org.uk
LinkedIn: Kayleigh Chambers
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Inclusive Impact: How to make sure disability isn’t a barrier in your project webinar

  • 1. Inclusive Impact: Making sure disability isn’t a barrier in your projects Kayleigh Chambers (she/her) 21st September 2023
  • 2. © 2022 Association for Project Management 2 1 in 5 people have a neurodivergent condition TextHelp, 29th June 2023
  • 3. © 2022 Association for Project Management 3 3 out of 4 people will not fully disclose their condition at work TextHelp, 29th June 2023
  • 4. © 2022 Association for Project Management 4 • Positive impact on business objectives • Better decision making • Attract and retain the best talent • More engaged workforce
  • 5. © 2022 Association for Project Management 5
  • 6. What do we mean by accessibility? • Physical Disability • d/Deaf • Visual impairment • English as Additional Language • Mental Health • Literacy • Neurodiversity • Technical literacy • Age / life experiences • Physical Health need © 2022 Association for Project Management 6
  • 7. What is neurodiversity? © 2022 Association for Project Management 7 Copyright 2022 Glynn Masterman A group can be neurodiverse An individual cannot
  • 8. How can we remove barriers in our projects? Documents © 2022 Association for Project Management 8 Meetings In person events Products Medical & Social Model Of Disability
  • 9. Documents © 2022 Association for Project Management 9
  • 10. Documents • Use Sans Serif fonts • Contrast between background and text • Plain backgrounds © 2022 Association for Project Management 10
  • 11. Dyslexia What is it? • According to the British Dyslexia Association, 15% of the population may have dyslexia. Many people won’t be formally diagnosed and will be living with their own ‘coping mechanisms’. Those who are diagnosed may not want to talk about it. • Dyslexia is about information processing and can manifest in 3 general categories: – Difficulty in Phonological Awareness – Verbal Processing Speed – Verbal Memory https://geon.github.io/programming/2016/03/03/dsxyliea
  • 12. 15% of the population may have dyslexia. British Dyslexia Association Many people won’t be formally diagnosed and will be living with their own ‘coping mechanisms’. Those who are diagnosed may not want to talk about it. Dyslexia Dyslexia is about information processing and can manifest in 3 general categories: • Difficulty in Phonological Awareness • Verbal Processing Speed • Verbal Memory © 2022 Association for Project Management 12 What is it?
  • 13. What I if told you… You read the first the line wrong And also the third Same the with second
  • 14. Documents • Use Sans Serif fonts • Contrast between background and text • Plain backgrounds • Use the corporate Brand (if you have one) © 2022 Association for Project Management 14
  • 15. How to make a dyslexia friendly workspace • Printed work on different coloured paper or larger text • Use BDA recognized fonts • Provide audio or video files rather than rely on written communication • Type text rather than cut and paste screen shots (Screen readers) • Allow users more time to process • Encourage tasks, reminders and electronic diaries • Simplify instructions • Use visuals or lists rather than prose • Be happy to repeat yourself • Provide resources for people to take away and read in their own time © 2022 Association for Project Management 15 A dyslexia friendly workplace can reduce stress, increase morale and motivation. This is turn can have an impact on reducing staff turnover and sickness leave.
  • 16. Dyslexia How to make a dyslexia friendly workspace • A dyslexia friendly workplace can reduce stress, increase morale and motivation. This is turn can have an impact on reducing staff turnover and sickness leave. • Printed work on different coloured paper or larger text • Use BDA recognized fonts • Provide audio or video files rather than rely on written communication • Allow users more time to process • Encourage tasks, reminders and electronic diaries • Simplify instructions • Use visuals or lists rather than prose • Be happy to repeat yourself • Provide resources for people to take away and read in their own time Dyslexia How to make a dyslexia friendly workspace • A dyslexia friendly workplace can reduce stress, increase morale and motivation. This is turn can have an impact on reducing staff turnover and sickness leave. • Printed work on different coloured paper or larger text • Use BDA recognized fonts • Provide audio or video files rather than rely on written communication • Allow users more time to process • Encourage tasks, reminders and electronic diaries • Simplify instructions • Use visuals or lists rather than prose • Be happy to repeat yourself • Provide resources for people to take away and read in their own time
  • 17. Documents • Use Sans Serif fonts • Contrast between background and text • Plain backgrounds • Use the corporate Brand Guide • Add ALT text to images & type text • Avoid columns of text • Consider images – are they diverse? © 2022 Association for Project Management 17
  • 18. Project Meetings © 2022 Association for Project Management 18
  • 19. Project Meetings • Get to know your team • Send an agenda – don’t leave people guessing • Allow people to communicate however best for them • Virtual calls – Camera / captions • Visual Description • Feedback • Share documents in an editable format • Take breaks • PowerPoint slides or reports © 2022 Association for Project Management 19
  • 20. In person Events © 2022 Association for Project Management 20
  • 21. In person events • Access to the building © 2022 Association for Project Management 21
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  • 25. In person events • Access to the building • Sensory Needs (Warmth, sounds, smells) • Is the meeting space set up? • Introducing an interpreter • Plan your event in 2 languages (possibly 3) • Regional BSL dialects © 2022 Association for Project Management 25
  • 26. Products and Services © 2022 Association for Project Management 26
  • 27. Products & Services • Considering neurodiversity or disability during scoping • Testing – with who? • Timeline simultaneous delivery • Where is the product being launched? • Capitalise hashtags © 2022 Association for Project Management 27
  • 28. © 2022 Association for Project Management 28 #SusanAlbumParty
  • 29. Top Tips • Consider access from the outset • Model it • Check lessons learned in the PMO • Be aware of Assistive technology • Access to Work © 2022 Association for Project Management 29
  • 30. © 2022 Association for Project Management 30 Thank you, any questions? Kayleigh Chambers Project Manager - NSPCC Kayleigh.chambers@nspcc.org.uk LinkedIn: Kayleigh Chambers