Gift wrapping a new car during the handover process can improve customer satisfaction and loyalty. It creates mystery and excitement for the customer while also hiding any small imperfections. Using a luxury "one-size-fits-all" car cover that is gifted to the customer costs much less than traditional covers. In trials, adding this small cost to the delivery charge had no financial impact on dealerships but significantly improved customer feedback. Customized gift wrapping packages can be provided at scale to meet any dealership's needs.

1. Making The Experience
Unforgettable

2. Improving Customer
Satisfaction
We know how important
customer satisfaction is to your
dealerships, as you know, this is
specifically represented with the
N.P.S (Net Promoter Score). We
understand that the N.P.S is used
as a measure of performance by
the manufacturers you are
partnered with. Increasing the
result of the N.P.S survey is at the
heart of our idea.

3. Gift Wrapping
The Inchcape Experience

4. Gift Wrapping
The Inchcape Experience
We understand how important the handover is, for the
customer and therefore the dealership, collecting a
brand new car is an exciting experience, but what if
we could take that experience you have worked so
hard to create and build on it immensely, adding the
mystery of a sleek shadow of what is about to be
uncovered, we have found that by adding this step in
the handover procedure customers are much less
likely to notice any slight imperfections that may have
occurred during manufacturing/shipping and ensure
that the handover procedure goes as smoothly as
possible for the customer and the dealership.

5. Maximizing Quality
Minimizing Cost
We know that customers at Inchcape are already
purchasing premium vehicles, and we want your hand
over procedure to reflect his. By using our luxury ‘one
size fits all’ car covers you are able to maintain an
extremely high level of quality in your showrooms for
your customers and way beyond. This is because at
only £60,the cost of the cover is so cheap in relation to
currently used covers, the cover is given away with the
car for the customer to keep as a ‘gift from the
dealership’. Furthermore, In our trial with Mercedes-
Benz Derby(Inchcape), the dealership added this cost
to the delivery charge. Meaning that you effectively
get a large increase in you N.P.S results, at no cost to
Inchcape.

6. Providing You With The
Bespoke Package
We can meet your
demand, no matter how
high, as we have
productive capacity in
numerous facilities, and
our skilled technical staff
are ready to take your
order and tailor it to
whatever brand or style
that you require.