1) The document discusses the Best of Staffing competition which recognizes staffing agencies with exceptional client and talent satisfaction based on third party validated survey responses. Agencies must meet minimum response rates and numbers of responses to be eligible for awards. 2) It provides best practices for agencies to prepare their teams and roll out the satisfaction surveys successfully, such as appointing an internal champion, focusing on response rates, and using templates and resources on the Inavero website. 3) Agencies will receive reports on feedback, benchmarks, and support from Inavero to manage issues and help improve their Net Promoter Scores to potentially win awards and be featured on the BestofStaffing website.

1. © Copyright 2014 Inavero, Inc. All Rights Reserved. Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
Welcome Webinar
Next Steps & What to Expect
Presented by :
Lauren Petersen | Sr. Account ManagerRyen Salo | Account Manager

2. Satisfaction Surveys Made Simple

3. Your Best of Staffing team
Lauren
AnnaTracy Bridget Courtney
Ryen Cris

5. The Best of Staffing® Competition
• North America’s only award recognizing exceptional client and placed talent
satisfaction
• Leverages third party validated survey responses
• Winners featured on BestofStaffing.com
• BestofStaffing.com central online hub to search for agency by location and
industry

6. The Best of
Staffing Program

7. 1. At least one internal champion from Sr. Leadership Team
2. Appoint one person internally to own program tactically
3. Focus on response rate
4. Have a follow-up plan in mind
Getting the push you need at the start
Best Practices
Prepare your team for the best roll out possible

8. 1. Partnering with Inavero
2. Sample 3-Question survey
3. Sample email invitation
4. Dates survey will be sent
5. Competition Rules
Internal Staff Communication
Best Practices
Prepare your team for the best roll out possible
Best Practice* The ‘Resources’ section located on Inavero.com
provides you with templates and other resources you need for a
successful survey launch.

9. Let your clients and/or talent know a survey is heading their way
Best Practices
Prepare your team for the best roll out possible

10. Disclosure Note
In order to produce real, honest, actionable feedback from
your clients and/or talent, Inavero asks that you do not make
reference to the Best of Staffing Competition or mention
that your survey feedback will be used as part of a
competition.
You are welcome to disclose further details of the competition
with your internal team members, but please use your own
discretion as to whom you involve because it can impact the
integrity of your results if the focus becomes more about the
competition than the feedback.

11. How it Works

12. The Best of Staffing® Competition
0 1 2 3 4 5 6 7 8 9 10
Not at all likely Extremely likely
NPS = % of PROMOTERS - % of DETRACTORS
How likely are you to recommend XYZ Staffing to a friend or colleague?
-100 100
9%
25% 55%
72%
Net Promoter® Score (NPS)

13. Collect your contacts
Who to survey
Talent
To be eligible for the award, each participating agency must
provide Inavero a list of 100% of the talent who were placed on
assignment during three (3) or more consecutive months between
May and September of 2015.
Plus, each participating agency must receive at least a 20%
response rate and at least 15 responses per brand OR a minimum
of 250 responses per brand.
Client
To be eligible for the award, each participating agency must
provide Inavero a list of 100% of the clients who were billed for
services during three (3) or more consecutive months between
May and September of 2015.
Plus, each participating agency must receive at least a 20%
response rate and at least 15 responses per brand OR a minimum
of 250 responses per brand.

14. Include required fields
• brand
• branch
• contact_type
• contact_fname
• contact_email
• email_signature_name
• critical_response_to

15. Upload your contact lists
Login to my.inavero.com

16. Upload your contact lists

17. Upload your contact lists
*Make sure
you save your
contact list
as a .csv

18. Upload your contact lists

19. Upload your contact lists

20. Upload your contact lists

21. Upload your contact lists

22. Upload your contact lists

23. The data you provide
personalizes your message

24. We send your survey
Your logo here

25. Gather responses,
testimonials & shout outs

26. You receive reports and
updates on the feedback

27. You receive reports and
updates on the feedback

28. You receive reports and
updates on the feedback
Best Practice* Have a plan to
follow up with detractors
before the survey is sent. Your
account manager will provide
a resource with scripts and
tips for this step.

29. Manage Issue Resolutions
Best Practice* Download the
MyIssues guide from the
resource section of
Inavero.com and have a plan
in place before your survey
sends.

30. You receive reports and
updates on the feedback
Best Practice* Download and correct
bounced emails. New for 2016- Easy to
update + resend!

31. Manage your user settings
• Key contacts default to receive an email notification when you receive a
detractor response
• User email settings are different than your critical response emails

32. Manage your user settings

33. Resources over the next two
weeks
• Inavero.com Resource section
• Your Account Manager
• Weekly updates on response
rate and NPS

34. We validate your data to determine if you’ve
earned the 2016 Best of Staffing Award.
20% response rate AND 15 responses
OR
250 total responses per brand

35. We Award Staffing Firms That
Provide the Best Service
2015 Results
Staffing
Industry
Average
2015
Winner
Average
2015
Winner
Benchmark
Staffing
Industry
Average
2015
Winner
Average
2015
Winner
Benchmark
50% 50%
-3%
24%
63%
67%

36. What do the Winner’s Get?
Basic Premium Plus Enterprise
Best of Staffing Award Logo
✓ ✓ ✓
Best of Staffing Marketing Guide
• Social media tools
• Press release template ✓ ✓ ✓
BestofStaffing.com Directory,
Profile Page
✓ ✓ ✓
BestofStaffing.com Direcotry,
Branch Location Search
All
Registered
Locations
All Registered
Locations
All Registered
Locations
All Registered
Locations
BestofStaffing.com Directory,
Sector Search
1 Sector 1 Sector 3 Sectors Unlimited Sectors
✓

37. Competition Rules
§ Regardless of intent, do not take survey on behalf of your clients or
talent.
§ Regardless of intent, do not survey internal employees.
§ Regardless of intent, never tell your clients and talent your survey is to
qualify you for a competition.
§ Regardless of intent, do not remove any clients or talent from your
list.
§ Regardless of intent, do not use the award logo without permission.
§ Regardless of intent, surveys may not be completed on a computer
that is owned or under the control of your company.

38. What is new for the
2016 competition?

39. Key Date Changes
Client and Talent surveys send at the same time:
Week of 10/5
2016 Best of Staffing Award winners announced
February 4th, 2016
www.bestofstaffing.com updated with 2016 winners and winners
announced publically:
February 18th, 2016

40. Updated profile pages
40
[Brand Name]
Star Rating
Company Contact
Information + Link
to Your Website
Award History
Testimonials
Industry
NOTE: Best of Staffing 2016 Site Mockup to be released Feb 2016

41. Not just Best of Staffing winners!

42. Key Dates to Remember
Contact lists due September 18
Client survey sends the week of October 05
Talent survey sends the week of October 05
2016 Best of Staffing Award winners announced and
BestofStaffing .com updated
February 18th, 2016

43. Questions?
Ryen Salo
Account Manager
(503) 542-3340
Ryen.salo@inavero.com
Lauren Petersen
Sr. Account Manager
(503) 542-3346
Lauren.petersen@inavero.com