SlideShare a Scribd company logo
HR surveys
from A to Z
How to start working with surveys in your
company?
Startquestion – software for online surveys, forms, tests and much more.
What will you learn
from this presentation?
➔ You will get familiar with 8 of the most popular
surveys that every HR specialist should know.
➔ You will find out why online surveys are the best
way to do HR research.
➔ You will learn how to save time and automate
your work with survey tools.
What is an online
survey?
An online survey is a website that only an
invited person, i.e. the respondent, has
access to.
The respondent completes the
questionnaire on the screen of a computer,
mobile phone or tablet, answering the
questions prepared by the interviewer.
The advantages of
online surveys
Results of the online surveys are available in
real-time and only authorized persons have
access to them (e.g. HR Specialist, Regional
Manager, or Purchasing Department
Director).
Big advantage of the online surveys is the
ability to quickly collect feedback from
multiple respondents.
Startquestion
is an online survey
software
➔ A huge database of ready-made
survey templates for multiple
occasions
➔ Access via a web browser
➔ Professional support, available at
every stage of the study
More than 12 years
experience
➔ 39m+ completed questionnaires
➔ 250k+ created surveys
➔ Trusted by 25k+ customers, i.a., from
financial sector, administration, health,
SMEs, or NGOs
➔ Full compliance with the GDPR
➔ NPS score: 73
Why do I need the HR
surveys in my company?
Because with a small amount of work you can optimize
processes in the organization, ensure employee
involvement, and build a positive image as an
employer.
Types of research for the
employee life cycle study
Work in the
company
Recruitment
? ? ? ? ? ?
Parting ways
Do you want to know how people applying for a job in your
company evaluate the recruitment process?
Recruitment
Candidate Experience
Candidate Experience Survey
Candidate Experience Survey
Characteristics:
➔ Short
➔ Anonymous
➔ Sent on email
➔ Sent both to employed and rejected candidates
Did you know that?
83% of candidates with positive attitude towards a
company change their minds after a negative
experience during recruitment?
Candidate Experience Survey
Values for the
company:
➔ Recruitment process optimization
➔ Employer’s image improvement
➔ Constant monitoring of the recruitment
evaluation
➔ Instant information about incidents
Ready to use
Candidate Experience Survey Template
https://www.startquestion.com/survey-examples/519684/candidate-experience-survey
Send surveys from the ATS
system
➔ automatic sending of the survey on the
email of the employed or rejected
candidate
➔ automatic reports
➔ ready-made recruitment evaluation
templates
Are you interested in integrating
Startquestion with your recruiting system
(ATS)?
Contact us: sales@startquestion.com
Do you want to know if new employees have the best
possible start in the company?
Work in the company
Onboarding Experience
Onboarding Experience Survey
Did you know that?
According to the Wynhurst Group research, there is
a 22% turnover of employees during the first 45
days of employment. 50% of people quit during
the first four months of work.
Up to 91% of employees stay in the company longer
when they participate in successful onboarding at
the beginning of their work.
Onboarding Experience Survey
Characteristics:
➔ Comprehensive (study all onboarding process)
➔ Sent on email
➔ Sent to all new hires
Onboarding Experience Survey
Values for the
company:
➔ Optimizing the onboarding of new employees
➔ Faster adaptation & higher employee efficiency
➔ Lower costs of the recruitment process
➔ Constant monitoring of the onboarding process
Ready to use
Onboarding Experience Survey Template
https://www.startquestion.com/survey-examples/682526/employee-onboarding-survey
Do you want to know how employees feel when they don't
meet in the office?
Work in the company
Pulse Check Survey
Pulse Check Survey
Pulse Check Survey Frequency
Quarterly: 4 waves a year (10 – 15 questions)
January February March April May June July August September October November December
Pulse Check Survey Frequency
Monthly: 12 waves a year (5 – 10 questions)
January February March April May June July August September October November December
Pulse Check Survey Frequency
Weekly: 52 waves a year (1 – 2 questions)
January February March April May June July August September October November December
Organization
Engagement
Evaluation
Development
Relations
Did you know that?
Due to the brevity and simplicity of filling in, Pulse
Check Surveys have significantly higher response
rate compared to traditional annual satisfaction
questionnaires.
The response rate* reaches even 85%, compared to
30-40% in traditional surveys.
* response rate (the ratio of the number of completed questionnaires
to the number of invitations sent)
Pulse Check Survey
Characteristics:
➔ Regular
➔ Frequent
➔ Short and specific
➔ Repeatable
➔ Sent on email
How to send a survey
on email?
To many responders at the same time…
Pulse Check Survey
Values for the
company:
➔ The minimum amount of time and effort needed to create a
survey (automation of successive waves)
➔ Constant control of the employee's commitment and well-
being. Quick reaction to problems
➔ Monitoring of the results over time. The ability to predict crises
and trends
➔ Constant contact with employees working remotely
Ready to use Pulse Check Survey Template
https://www.startquestion.com/survey-examples/682530/pulse-survey
Do you want to know if employees recommend work in
the company and thus become its ambassadors?
Work in the company
eNPS
Employee Net Promoter Score (eNPS)
Did you know that?
According to a Gallup study, about 33% of
employees are involved in their work.
The average worker changes job every four years.
The numbers look even worse for millennials.
Detractors
Passives
Promoters
Employee Net Promoter Score (eNPS)
Characteristics:
➔ Short
➔ Anonymous
➔ Cyclical (not more often than once a quarter)
➔ Universal
➔ Sent on email
➔ Standalone or as part of another study (Pulse
Check)
Employee Net Promoter Score (eNPS)
Values for the
company:
➔ Possibility to compare the eNPS score in the industry
➔ Monitoring changes in the eNPS score in the company or its
departments
➔ The ability to easily monitor trends
➔ Showing employees that their opinion is important
Ready to use eNPS Survey Template
https://www.startquestion.com/survey-examples/622158/employee-net-promoter-score-enps
Do you want to know what your employees think about
other team members and gain that knowledge without
talking to each of them individually?
Work in the company
360 Degree Feedback Survey
360 Degree Feedback Survey
Supervisor Colleagues
Employee Subordinates + Clients
360° Feedback Survey
360 Degree Feedback Survey
Characteristics:
➔ Complex
➔ Objective
➔ Long
➔ Sent on email
Did you know that?
There are different types of the mutual evaluation:
➔ 180° - the evaluation comes from two
perspectives: self-evaluation, and the opinion
of superiors.
➔ 270° - the assessment comes from three
perspectives: self-assessment, the assessment
of the superior, and colleagues. The survey
usually concerns employees who do not have
subordinates.
➔ 360° - it is self-assessment, assessment of the
superior, colleagues, and subordinates.
360 Degree Feedback Survey
Values for the
company:
➔ Discovering talents and hidden competencies
within the organization
➔ Development of an objective promotion and
raises policies
➔ Tool for periodic evaluation and self-evaluation
of the employee
➔ Creating a culture of feedback and open
communication in the organization
Ready to use
360 Degree Feedback Survey Template
https://www.startquestion.com/survey-examples/667240/360-degree-feedback
Do you want to know how your employees assessed the
last training and monitor the scope of the training
program on this basis?
Work in the company
Training Evaluation
Training Evaluation Survey
Did you know that?
According to Kirkpatrick's training effectiveness
assessment concept, examining the participants'
subjective reaction to training is very important.
Why? Because their disappointment is almost
always associated with a learning deterioration.
Dissatisfaction with training affects employee’s
motivation to acquire knowledge and learn new
skills.
Training Evaluation Survey
Values for the
company:
➔ Information which courses are worth investing
➔ Objective assessment of the training organizer
and trainer
➔ Better adaptation of the offered trainings to
the needs of employees
➔ Access to information about training needs of
employees
Training Evaluation Survey
Characteristics:
➔ Carried out ad hoc
➔ Anonymous
➔ Short and easy to fill in
➔ Sent on email
➔ Sent to all participants
How HR surveys are
sent on email?
Sending surveys via email on
Startquestion is easy
1. Prepare a list of contacts to which you want to send a survey (you have
already had them cause they are your employees).
2. Generate tokens to provide yourself insights about who and when
completed them. Tokens are nothing more than special access codes. Learn
how to generate tokens for the survey.
3. Your survey will be automatically sent at the scheduled time to all
selected respondents.
4. If you are not satisfied with the response rate, you could send a reminder
only to those recipients who haven’t completed the survey yet.
Check out all survey distribution possibilities with Startquestion
Did you know that?
The number of completed questionnaires may even
double if you use reminders (follow up email)!
It’s nothing more than sending an email again
asking to participate in the survey.
Ready to use
Training Evaluation Survey Template
https://www.startquestion.com/survey-examples/682546/training-evaluation-survey
Do you want to know why employees quit and be sure you
will find out the real reasons?
Exit Interview
Parting ways
Exit Interview Survey
Exit Interview Survey
Characteristics:
➔ Confidential
➔ Detailed
➔ Sent after contract termination
➔ Sent to all former employees
Exit Interview Survey
Values for the
company:
➔ Access to objective and honest employee
feedback
➔ Constant monitoring of the reasons for leaving
the company
➔ Ability to react quickly to the reasons for
leaving the company
➔ Keeping the most valuable people in the
organization
Ready to use Exit Interview Survey Template
https://www.startquestion.com/survey-examples/522452/employee-exit-interview
Contact us to find out
more about what
Startquestion can offer
Marcin Racino
+48 505 782 372
contact@startquestion.com

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Online HR Surveys from A to Z

  • 1. HR surveys from A to Z How to start working with surveys in your company? Startquestion – software for online surveys, forms, tests and much more.
  • 2. What will you learn from this presentation? ➔ You will get familiar with 8 of the most popular surveys that every HR specialist should know. ➔ You will find out why online surveys are the best way to do HR research. ➔ You will learn how to save time and automate your work with survey tools.
  • 3. What is an online survey? An online survey is a website that only an invited person, i.e. the respondent, has access to. The respondent completes the questionnaire on the screen of a computer, mobile phone or tablet, answering the questions prepared by the interviewer.
  • 4. The advantages of online surveys Results of the online surveys are available in real-time and only authorized persons have access to them (e.g. HR Specialist, Regional Manager, or Purchasing Department Director). Big advantage of the online surveys is the ability to quickly collect feedback from multiple respondents.
  • 5. Startquestion is an online survey software ➔ A huge database of ready-made survey templates for multiple occasions ➔ Access via a web browser ➔ Professional support, available at every stage of the study
  • 6. More than 12 years experience ➔ 39m+ completed questionnaires ➔ 250k+ created surveys ➔ Trusted by 25k+ customers, i.a., from financial sector, administration, health, SMEs, or NGOs ➔ Full compliance with the GDPR ➔ NPS score: 73
  • 7. Why do I need the HR surveys in my company? Because with a small amount of work you can optimize processes in the organization, ensure employee involvement, and build a positive image as an employer.
  • 8. Types of research for the employee life cycle study Work in the company Recruitment ? ? ? ? ? ? Parting ways
  • 9. Do you want to know how people applying for a job in your company evaluate the recruitment process? Recruitment Candidate Experience
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  • 12. Candidate Experience Survey Characteristics: ➔ Short ➔ Anonymous ➔ Sent on email ➔ Sent both to employed and rejected candidates
  • 13. Did you know that? 83% of candidates with positive attitude towards a company change their minds after a negative experience during recruitment?
  • 14. Candidate Experience Survey Values for the company: ➔ Recruitment process optimization ➔ Employer’s image improvement ➔ Constant monitoring of the recruitment evaluation ➔ Instant information about incidents
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  • 17. Ready to use Candidate Experience Survey Template https://www.startquestion.com/survey-examples/519684/candidate-experience-survey
  • 18. Send surveys from the ATS system ➔ automatic sending of the survey on the email of the employed or rejected candidate ➔ automatic reports ➔ ready-made recruitment evaluation templates Are you interested in integrating Startquestion with your recruiting system (ATS)? Contact us: sales@startquestion.com
  • 19. Do you want to know if new employees have the best possible start in the company? Work in the company Onboarding Experience
  • 21. Did you know that? According to the Wynhurst Group research, there is a 22% turnover of employees during the first 45 days of employment. 50% of people quit during the first four months of work. Up to 91% of employees stay in the company longer when they participate in successful onboarding at the beginning of their work.
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  • 26. Onboarding Experience Survey Characteristics: ➔ Comprehensive (study all onboarding process) ➔ Sent on email ➔ Sent to all new hires
  • 27. Onboarding Experience Survey Values for the company: ➔ Optimizing the onboarding of new employees ➔ Faster adaptation & higher employee efficiency ➔ Lower costs of the recruitment process ➔ Constant monitoring of the onboarding process
  • 28. Ready to use Onboarding Experience Survey Template https://www.startquestion.com/survey-examples/682526/employee-onboarding-survey
  • 29. Do you want to know how employees feel when they don't meet in the office? Work in the company Pulse Check Survey
  • 31. Pulse Check Survey Frequency Quarterly: 4 waves a year (10 – 15 questions) January February March April May June July August September October November December
  • 32. Pulse Check Survey Frequency Monthly: 12 waves a year (5 – 10 questions) January February March April May June July August September October November December
  • 33. Pulse Check Survey Frequency Weekly: 52 waves a year (1 – 2 questions) January February March April May June July August September October November December
  • 35.
  • 36. Did you know that? Due to the brevity and simplicity of filling in, Pulse Check Surveys have significantly higher response rate compared to traditional annual satisfaction questionnaires. The response rate* reaches even 85%, compared to 30-40% in traditional surveys. * response rate (the ratio of the number of completed questionnaires to the number of invitations sent)
  • 37. Pulse Check Survey Characteristics: ➔ Regular ➔ Frequent ➔ Short and specific ➔ Repeatable ➔ Sent on email
  • 38. How to send a survey on email? To many responders at the same time…
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  • 44. Pulse Check Survey Values for the company: ➔ The minimum amount of time and effort needed to create a survey (automation of successive waves) ➔ Constant control of the employee's commitment and well- being. Quick reaction to problems ➔ Monitoring of the results over time. The ability to predict crises and trends ➔ Constant contact with employees working remotely
  • 45. Ready to use Pulse Check Survey Template https://www.startquestion.com/survey-examples/682530/pulse-survey
  • 46. Do you want to know if employees recommend work in the company and thus become its ambassadors? Work in the company eNPS
  • 47. Employee Net Promoter Score (eNPS)
  • 48. Did you know that? According to a Gallup study, about 33% of employees are involved in their work. The average worker changes job every four years. The numbers look even worse for millennials.
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  • 55. Employee Net Promoter Score (eNPS) Characteristics: ➔ Short ➔ Anonymous ➔ Cyclical (not more often than once a quarter) ➔ Universal ➔ Sent on email ➔ Standalone or as part of another study (Pulse Check)
  • 56. Employee Net Promoter Score (eNPS) Values for the company: ➔ Possibility to compare the eNPS score in the industry ➔ Monitoring changes in the eNPS score in the company or its departments ➔ The ability to easily monitor trends ➔ Showing employees that their opinion is important
  • 57. Ready to use eNPS Survey Template https://www.startquestion.com/survey-examples/622158/employee-net-promoter-score-enps
  • 58. Do you want to know what your employees think about other team members and gain that knowledge without talking to each of them individually? Work in the company 360 Degree Feedback Survey
  • 60. Supervisor Colleagues Employee Subordinates + Clients 360° Feedback Survey
  • 61.
  • 62. 360 Degree Feedback Survey Characteristics: ➔ Complex ➔ Objective ➔ Long ➔ Sent on email
  • 63. Did you know that? There are different types of the mutual evaluation: ➔ 180° - the evaluation comes from two perspectives: self-evaluation, and the opinion of superiors. ➔ 270° - the assessment comes from three perspectives: self-assessment, the assessment of the superior, and colleagues. The survey usually concerns employees who do not have subordinates. ➔ 360° - it is self-assessment, assessment of the superior, colleagues, and subordinates.
  • 64. 360 Degree Feedback Survey Values for the company: ➔ Discovering talents and hidden competencies within the organization ➔ Development of an objective promotion and raises policies ➔ Tool for periodic evaluation and self-evaluation of the employee ➔ Creating a culture of feedback and open communication in the organization
  • 65. Ready to use 360 Degree Feedback Survey Template https://www.startquestion.com/survey-examples/667240/360-degree-feedback
  • 66. Do you want to know how your employees assessed the last training and monitor the scope of the training program on this basis? Work in the company Training Evaluation
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  • 70. Did you know that? According to Kirkpatrick's training effectiveness assessment concept, examining the participants' subjective reaction to training is very important. Why? Because their disappointment is almost always associated with a learning deterioration. Dissatisfaction with training affects employee’s motivation to acquire knowledge and learn new skills.
  • 71. Training Evaluation Survey Values for the company: ➔ Information which courses are worth investing ➔ Objective assessment of the training organizer and trainer ➔ Better adaptation of the offered trainings to the needs of employees ➔ Access to information about training needs of employees
  • 72. Training Evaluation Survey Characteristics: ➔ Carried out ad hoc ➔ Anonymous ➔ Short and easy to fill in ➔ Sent on email ➔ Sent to all participants
  • 73. How HR surveys are sent on email?
  • 74. Sending surveys via email on Startquestion is easy 1. Prepare a list of contacts to which you want to send a survey (you have already had them cause they are your employees). 2. Generate tokens to provide yourself insights about who and when completed them. Tokens are nothing more than special access codes. Learn how to generate tokens for the survey. 3. Your survey will be automatically sent at the scheduled time to all selected respondents. 4. If you are not satisfied with the response rate, you could send a reminder only to those recipients who haven’t completed the survey yet. Check out all survey distribution possibilities with Startquestion
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  • 77. Did you know that? The number of completed questionnaires may even double if you use reminders (follow up email)! It’s nothing more than sending an email again asking to participate in the survey.
  • 78. Ready to use Training Evaluation Survey Template https://www.startquestion.com/survey-examples/682546/training-evaluation-survey
  • 79. Do you want to know why employees quit and be sure you will find out the real reasons? Exit Interview Parting ways
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  • 83. Exit Interview Survey Characteristics: ➔ Confidential ➔ Detailed ➔ Sent after contract termination ➔ Sent to all former employees
  • 84. Exit Interview Survey Values for the company: ➔ Access to objective and honest employee feedback ➔ Constant monitoring of the reasons for leaving the company ➔ Ability to react quickly to the reasons for leaving the company ➔ Keeping the most valuable people in the organization
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  • 87. Ready to use Exit Interview Survey Template https://www.startquestion.com/survey-examples/522452/employee-exit-interview
  • 88. Contact us to find out more about what Startquestion can offer Marcin Racino +48 505 782 372 contact@startquestion.com