The Process Communication Model (PCM) was developed by Dr. Taibi Kahler and Judy and Joe Pauley have been teaching and implementing this model for over twenty years. Their website for more information is Kahler Communication. The Six Personality Types of the Process Communication Model identified by Dr. Kahler are; Reactor, Workaholic, Persister, Dreamer, Rebel, and Promoter.I discussed the model with Judy and Joe recently in the podcast, Seizing the Competitive Advantage thru Communication. Below is a transcription of podcast.
It took me two podcasts, Patterns of Behavior affect Projects and Lesson Learned in Project Management to capture the thoughts of Mel Bost, author of the highly regarded blog, “MEL BOST PMO EXPERT. In the Blog, Mel addresses structure, activities, and behavior of a Program Management Office (PMO) environment. This is a transcription of both podcasts.
Timothy W. Fowler (also known as The Right Brain) is CEO of BusinessLeadership.com. He details numerous process improvement efforts utilizing right-brain dominant-skills in this transcription of the Business901 podcast, Are right brain thinkers better leaders?
Problem solving, the core of lean implementationBusiness901
This is a transcription of a Business901 podcast with Tracey Richardson, president of Teaching Lean Inc.. She has over 22 years of experience in Toyota methodologies including: Lean Problem Solving, Quality Circles, Lean Manufacturing tools, Standardized Work, Job Instruction Training, Toyota Production System, Toyota Way Values, Culture Development, Visualization (Workplace Management Systems), Continuous Improvement (Kaizen), Meeting Facilitation/Teamwork, and Manufacturing Simulations.
Dr. Charles Burnette created iDeSIGN, a Design Thinking course for children. He freely shares this information on his website idesignthinking.com. This is a transcription of the podcast, A Platform for Teaching Design Thinking.
It took me two podcasts, Patterns of Behavior affect Projects and Lesson Learned in Project Management to capture the thoughts of Mel Bost, author of the highly regarded blog, “MEL BOST PMO EXPERT. In the Blog, Mel addresses structure, activities, and behavior of a Program Management Office (PMO) environment. This is a transcription of both podcasts.
Timothy W. Fowler (also known as The Right Brain) is CEO of BusinessLeadership.com. He details numerous process improvement efforts utilizing right-brain dominant-skills in this transcription of the Business901 podcast, Are right brain thinkers better leaders?
Problem solving, the core of lean implementationBusiness901
This is a transcription of a Business901 podcast with Tracey Richardson, president of Teaching Lean Inc.. She has over 22 years of experience in Toyota methodologies including: Lean Problem Solving, Quality Circles, Lean Manufacturing tools, Standardized Work, Job Instruction Training, Toyota Production System, Toyota Way Values, Culture Development, Visualization (Workplace Management Systems), Continuous Improvement (Kaizen), Meeting Facilitation/Teamwork, and Manufacturing Simulations.
Dr. Charles Burnette created iDeSIGN, a Design Thinking course for children. He freely shares this information on his website idesignthinking.com. This is a transcription of the podcast, A Platform for Teaching Design Thinking.
The Lean Concept of Respect for People was the topic of my recent podcast with David Veech. After reading the transcription of the podcast, I realized how much we talked about individuals and how they perform within teams. David has some great points. This transcription is well worth the time to read.
Learner Engagement is back in focus. With the majority of the global corporate workforce still #workingfromhome, several recent surveys indicate that #learnerengagement will be one of the top points to address for corporate L&D team.
While we all agree that Motivation and Practice are the two pillars of Learning Engagement, Learning at the Time of Need and Feedback are two factors that we can ill afford to ignore. Learning engagement also depends largely on the organizational culture, and the transition of L&D from an order taker to playing an active role by being a consultant/advisor is crucial for today's learning endeavors to be successful. Also, the active contribution of line managers and other similar stakeholders in the creation and curation of learning content is also essential.
It is with the aim to discuss and emphasize these factors that we present you with the top 20 quotes from the insightful conversations that Amit Garg - CEO of Upside Learning Solutions, who moderated the podcasts had with learning experts and features:
Dhiren Doshi
Kirk Donaghey
Keith Keating
Guy W Wallace
Phil Reddall
Jennifer Tsang, PCC
Toby Harris
Stefaan van Hooydonk 范汇东
Vince Han
Julie Dirksen
Robin Lawton has been a long time favorite of mine. His book, Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed offers some valuable insights even though it was written 20-years ago. I still use it on a regular basis and find it valuable in assisting people to more service centered thinking. The podcast with Rob, Let’s Talk Voice of Customer is an excellent resource for both sales and marketers and quality professionals. This is a transcription of the Business901 podcast with Robin.
Ken Rolfes of KDR Associates was my guest on the Business901 podcast. This is a transcription of the podcast. Our conversation centered Lean 3P, Customer Centricity and the upcoming AME Conference in San Antonio.
Finding the Magic: Creating Produce Better Outcomes By Designing Intentional...Sharon Boller
Design thinking, with its focus on human-centered design, can help training, learning, and development professionals create learning journeys rather than "events." The goal of experience design is to positively influence mindset, which, in turn, affects behavior. Behavior is what determines outcomes. This session showcases four tools designers can use to create effective, intentional learning experiences that maximize magical moments and minimize or eliminate miserable ones.
This is a transcription of the Business901 podcast, A Strength Based approach to Lean and Six Sigma. Using various strength-based approaches such as Appreciative Inquiry, David Shaked of Almond-Insight has created a radically different way to approach Lean Six Sigma.
Innovative Business Plan Presentations Turning Ten Minutes .docxcarliotwaycave
Innovative Business Plan Presentations: Turning Ten Minutes
into Competitive Success
Right or wrong, people form a perception about how competent you are by how
you present yourself when you stand and speak. They also form perceptions
about the company you represent based on your performance. Does that make
you nervous? It should! Never before in the history of mankind has more been
riding on the effectiveness of a person's presentation.
In fact, public speaking is an easy way to set yourself apart from your
competition, because when you stand up and say what you want to say, they
way that you want to say it, you are doing what 95% of the people in the
audience wish they could do! A person who is confident in front of a group gives
off an air of competence, whereas a person who fumbles might leave a negative
impression.
There are many occasions when you, as a small business owner, will be called
upon to explain your business. These presentations will be given to many diverse
groups including potential customers, bankers, suppliers, and investors. Each
group requires different information about your business and it should be
presented in a format appropriate to the situation.
Along with computer literacy, professional presentation skills are becoming a new
survival skill in the workplace. Not only do people enjoy presenters who are
inviting, engaging and informative, in today's hypercompetitive marketplace,
presenters have to persuade and inspire to obtain a bid, win a contract, gain the
confidence of an ally in a high-stakes competitive task, and motivate others to
overcome impossible obstacles.
Words have the ability to change the way that people think, the way the people
believe, and can even change their values. If you can alter someone's values,
then you can redirect their actions. From values, actions will flow. From beliefs,
come a person's subsequent behaviors.
On the other hand, technical expertise and proficiency without the ability to
communicate will render us inefficient and ineffective. According to research,
people would rather die than stand in front of people and make a speech. The
top three things people are afraid of are public speaking, death, and snakes!
Since you as a businessperson will be required to make presentations, sales
pitches, pleas for cash, and so on, it is imperative that you recognize that
nervousness is a part of the communication experience, and find ways to
channel that anxiety into useful energy.
Are you nervous about your public speaking skills? Developing and delivering
business presentations, just like most functions in business, are formulaic and
are a learned skill. Learn the formula, practice the skill and you will gain
competency as a presenter. This document is part of learning the formula. You
will have to provide the practice to learn and master the skill.
You are going to be giving presentations in boardrooms. You are going to be
presen ...
Building Your People As You Build Your Ministry LifeThrive
You have heard the calling from Our Lord and want to begin building a ministry. This is a important and challenging task. This presentation will help you to develop your ministry as you develop along with it.
Drive Profits thru People and ProcessesBusiness901
This is a transcription that I had with Vivian Hairston Blade, Founder, President & CEO of Experts in Growth Leadership Consulting, LLC (EiGL Consulting, LLC) based in Louisville, KY.
Customer Value Mapping: Using customer value mapping to understand what custo...Business901
Customer value mapping is a qualitative approach that looks at the perceived value of a product or service from the customer’s perspective.
The Business901 Fractional Marketing Services allow customers to focus on their core operations while the business development and marketing experts at Business901 handle customer-facing campaigns. The plans are tailored to each business, considering each company’s existing capabilities, budget, and industry.
Business901 offers a unique combination of traditional and progressive methods to maximize customer growth. Social media campaigns, in-person and online events, and partnerships with industry organizations are all available, depending on the company’s needs. Additionally, Business901 utilizes AI-based tools to accelerate the sales and marketing process. This modern approach ensures that customers get the most out of their time and budget.
“At the end of the day, Business901 is focused on providing clients with the best experience possible,” said Dager. “We strive to give our clients access to the expertise and resources they need to succeed in their respective industries.”We act as teachers, consultants, strategists, or implementers. The program is designed around your desired deliverables with specific milestones and time frames to meet your outcomes.
The Lean Concept of Respect for People was the topic of my recent podcast with David Veech. After reading the transcription of the podcast, I realized how much we talked about individuals and how they perform within teams. David has some great points. This transcription is well worth the time to read.
Learner Engagement is back in focus. With the majority of the global corporate workforce still #workingfromhome, several recent surveys indicate that #learnerengagement will be one of the top points to address for corporate L&D team.
While we all agree that Motivation and Practice are the two pillars of Learning Engagement, Learning at the Time of Need and Feedback are two factors that we can ill afford to ignore. Learning engagement also depends largely on the organizational culture, and the transition of L&D from an order taker to playing an active role by being a consultant/advisor is crucial for today's learning endeavors to be successful. Also, the active contribution of line managers and other similar stakeholders in the creation and curation of learning content is also essential.
It is with the aim to discuss and emphasize these factors that we present you with the top 20 quotes from the insightful conversations that Amit Garg - CEO of Upside Learning Solutions, who moderated the podcasts had with learning experts and features:
Dhiren Doshi
Kirk Donaghey
Keith Keating
Guy W Wallace
Phil Reddall
Jennifer Tsang, PCC
Toby Harris
Stefaan van Hooydonk 范汇东
Vince Han
Julie Dirksen
Robin Lawton has been a long time favorite of mine. His book, Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed offers some valuable insights even though it was written 20-years ago. I still use it on a regular basis and find it valuable in assisting people to more service centered thinking. The podcast with Rob, Let’s Talk Voice of Customer is an excellent resource for both sales and marketers and quality professionals. This is a transcription of the Business901 podcast with Robin.
Ken Rolfes of KDR Associates was my guest on the Business901 podcast. This is a transcription of the podcast. Our conversation centered Lean 3P, Customer Centricity and the upcoming AME Conference in San Antonio.
Finding the Magic: Creating Produce Better Outcomes By Designing Intentional...Sharon Boller
Design thinking, with its focus on human-centered design, can help training, learning, and development professionals create learning journeys rather than "events." The goal of experience design is to positively influence mindset, which, in turn, affects behavior. Behavior is what determines outcomes. This session showcases four tools designers can use to create effective, intentional learning experiences that maximize magical moments and minimize or eliminate miserable ones.
This is a transcription of the Business901 podcast, A Strength Based approach to Lean and Six Sigma. Using various strength-based approaches such as Appreciative Inquiry, David Shaked of Almond-Insight has created a radically different way to approach Lean Six Sigma.
Innovative Business Plan Presentations Turning Ten Minutes .docxcarliotwaycave
Innovative Business Plan Presentations: Turning Ten Minutes
into Competitive Success
Right or wrong, people form a perception about how competent you are by how
you present yourself when you stand and speak. They also form perceptions
about the company you represent based on your performance. Does that make
you nervous? It should! Never before in the history of mankind has more been
riding on the effectiveness of a person's presentation.
In fact, public speaking is an easy way to set yourself apart from your
competition, because when you stand up and say what you want to say, they
way that you want to say it, you are doing what 95% of the people in the
audience wish they could do! A person who is confident in front of a group gives
off an air of competence, whereas a person who fumbles might leave a negative
impression.
There are many occasions when you, as a small business owner, will be called
upon to explain your business. These presentations will be given to many diverse
groups including potential customers, bankers, suppliers, and investors. Each
group requires different information about your business and it should be
presented in a format appropriate to the situation.
Along with computer literacy, professional presentation skills are becoming a new
survival skill in the workplace. Not only do people enjoy presenters who are
inviting, engaging and informative, in today's hypercompetitive marketplace,
presenters have to persuade and inspire to obtain a bid, win a contract, gain the
confidence of an ally in a high-stakes competitive task, and motivate others to
overcome impossible obstacles.
Words have the ability to change the way that people think, the way the people
believe, and can even change their values. If you can alter someone's values,
then you can redirect their actions. From values, actions will flow. From beliefs,
come a person's subsequent behaviors.
On the other hand, technical expertise and proficiency without the ability to
communicate will render us inefficient and ineffective. According to research,
people would rather die than stand in front of people and make a speech. The
top three things people are afraid of are public speaking, death, and snakes!
Since you as a businessperson will be required to make presentations, sales
pitches, pleas for cash, and so on, it is imperative that you recognize that
nervousness is a part of the communication experience, and find ways to
channel that anxiety into useful energy.
Are you nervous about your public speaking skills? Developing and delivering
business presentations, just like most functions in business, are formulaic and
are a learned skill. Learn the formula, practice the skill and you will gain
competency as a presenter. This document is part of learning the formula. You
will have to provide the practice to learn and master the skill.
You are going to be giving presentations in boardrooms. You are going to be
presen ...
Building Your People As You Build Your Ministry LifeThrive
You have heard the calling from Our Lord and want to begin building a ministry. This is a important and challenging task. This presentation will help you to develop your ministry as you develop along with it.
Drive Profits thru People and ProcessesBusiness901
This is a transcription that I had with Vivian Hairston Blade, Founder, President & CEO of Experts in Growth Leadership Consulting, LLC (EiGL Consulting, LLC) based in Louisville, KY.
Similar to Improving Communication with a Process (20)
Customer Value Mapping: Using customer value mapping to understand what custo...Business901
Customer value mapping is a qualitative approach that looks at the perceived value of a product or service from the customer’s perspective.
The Business901 Fractional Marketing Services allow customers to focus on their core operations while the business development and marketing experts at Business901 handle customer-facing campaigns. The plans are tailored to each business, considering each company’s existing capabilities, budget, and industry.
Business901 offers a unique combination of traditional and progressive methods to maximize customer growth. Social media campaigns, in-person and online events, and partnerships with industry organizations are all available, depending on the company’s needs. Additionally, Business901 utilizes AI-based tools to accelerate the sales and marketing process. This modern approach ensures that customers get the most out of their time and budget.
“At the end of the day, Business901 is focused on providing clients with the best experience possible,” said Dager. “We strive to give our clients access to the expertise and resources they need to succeed in their respective industries.”We act as teachers, consultants, strategists, or implementers. The program is designed around your desired deliverables with specific milestones and time frames to meet your outcomes.
Are you looking at growth through the right lenses? Or are you still operating in the Doom Loop? Is your disciplined actions focused on experimentation?
Jim Collins has been talking about the Flywheel Effect for many years and most of us (should) know the intricacies behind the concept. Reviewing the recent book Experimentation Works, author Stefan Thomke reinforces this effect through Booking's Growth Flywheel and his own 7 System Levers.
Expanding on just 3 of the 7 levers:
1. Scale: Number of experiments per week, months, or year
2. Scope: Extent to which an organization’s employees are involved in experiments
3. Speed: Time from formulating a hypothesis to completing an experiment
In the past, I have written about using the Lean trio of SDCA, PDCA, EDCA with an umbrella of CAP-Do or in Non-Lean terms; Standard Work, Continuous Improvement, Design Thinking (Exploration), and Reflection.
In the book, Cracked it!: How to solve big problems and sell solutions like top strategy consultants, the authors lay out their 4s Framework in much the same manner with a flowchart to guide you through the use of it. Their dive into each discipline is excellent. Enjoy the read.
The part of the framework that they took the time with that most problem-solving books don’t is the Sell Stage. Of course, I am partial to that area but even though I am, when doing it for myself, I often just think people get it. Everyone wants to grow revenue or save time and money?
I also like that though it is convenient to put documentation at the end and part of this stage, I took a little deeper meaning from it. The part of sustaining, and even improving again often rests on the idea of how we deliver/sell the results.
Branops - Making Your Story Your StrategyBusiness901
In BRANOPS, we scale by looking at marketing from a Growth Mindset. We don’t start with a complex market and try to work back by tweaking and modifying it.
Roles of Intuition & Rationality in Strategic DecisionsBusiness901
Author Julia Sloan in the book, Learning to Think Strategically, emphasizes the need for both a Creative and Rational balance in the approach.
Sloan says, "Without a well-honed intuitive sense, problem analysis can remain clinical, sanitized, and ineffectual, in that problems are exposed only superficially and analyzed without much, if any, examination of the “truthfulness” of their cause. Rationality then plays the critical role of identifying relevant information and analyzing facts." I find her approach the rest of the book equally enlightening.
This process reminds me of the Divergent/Convergent Design Think approach and equally similar to Disney’s Creative Strategy: Dreamer, Realist, and Critic approach.
I have both an electronic and audion version of the book. It is a good listen. Amazon: Learning to Think Strategically 4th Edition https://amzn.to/2Z1vyKB
Onboarding Freelancers LinkedIn Group Deck Business901
Would you contribute to empowering Freelancers in your work environment?
Please consider joining this LinkedIn Group:
https://lnkd.in/eRuGzsm
As the use of Freelancers proliferate across organizational departments new ways of thinking are required. We have created instances of success in employee onboarding but often we have similar expectations of Freelancers in very condensed cycles.
This group is intended first and foremost to create awareness of these issues and elaborate on ideas for enhancing the flow of work between the stakeholders.
Lean Scale Up: Lean as a Growth StrategyBusiness901
The Lean Scale-Up ebook has been a handout and lead generator on my website for several years. It was created with the understanding that if you can build a culture of PDCA, a culture of learning, growth becomes part of everyone’s job.
It is this aspect I have always believe that separates good companies from great companies.
Social Media Analytics For International MarketersBusiness901
This Prime Target Webinar will provide insights on how social media analytics can be used for International Market Research.
Topics Covered:
1. Five Advantages to using social media analytics for international marketing
2. Social media – source for market research unexploited by companies
3. Learn to understand and track our markets and competitors in our target countries
4. Discover reliable tools adapted for small companies
More Info & Registration:
https://www.bigmarker.com/prime-target/SOCIAL-MEDIA-ANALYTICS-FOR-INTERNATIONAL-MARKETERS
In creating an International Strategy, "Where to play" is a critical component, maybe the most. And the scariest part is that it can change rather quickly. What is your risk? Are you prepared?
This is an excerpt from a recent Prime Target and Euromonitor International webinar about risk hosted by Tatiana Miron: https://lnkd.in/eXr_8dU
PrimeTarget.tech helps SMEs and startups accelerate growth and improve performance globally through the power of data and analytics. The management team is versatile and abreast in growth hacking for companies with global ambitions. Their purpose is to open access to small and medium enterprises to a fundamentally new approach in decision making with regards to global strategies, one designed to match today's fast pace of change and new technologies.
Get On Track with a Strength-Based Sales and Marketing ApproachBusiness901
If the video does not play in the 2nd slide, this is the YouTube Link: https://youtu.be/fmWWut0rjBY
The video incorporates the disciplines I use within a Strength-Based Sales and Marketing effort. Taken from great leaders of Appreciative Inquiry, it may look complicated but all of these are founded on the basic principles of AI.
Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for change, and it will strengthen relationships throughout your business. Most people struggle to obtain this mindset without training. We have just been conditioned otherwise. I always use the example that is about obtaining the flow of what and how versus the drilling down of why. In sales and marketing when you analyze your wins instead of your losses it makes you 10X more likely to understand the events that trigger decision-makers to become motivated about buying your product or service.
More info at https://business901.com/
Faces of Change 2 - Social Emotional Learning ProgramBusiness901
The Faces of Change 2 Introductory Program provides a foundation for teachers, parents, social workers and mentors to understand how and what that relationship should look like for students presently and in the future. By using the Faces of Change Timeline as a central focus we will introduce the central theme of the Faces of Change 2 program. Participants are provided with the groundwork on how to use Faces of Change activities in the classroom while counseling, advising, or serving as an advocate for the student.
A recent presentation for a small group of manufacturers on Lean Sales and Marketing. We concentrated primarily on creating a marketing space utilizing Lean and Blue Ocean principles.
Are You Interested in Esports Advertising? Are you unsure of how to get started?
Take a look at the following Ad Deck and see if you would like to test the waters.
More information: Business901, https://business901.com
KM Cyber Security, https://www.kmcybersecurity.com/
Keatron Evans is the Managing Partner at KM Cyber Security, LLC
and responsible for global information security consulting business which includes penetration testing, incident response management/consulting, digital forensics, and training.
Intel E5/Gold processors, SSD drives in RAID 10, 10Gbps network interfaces, enterprise-grade RAM, peering with multiple Tier-1 networks for excellent latency, and more. - At pricing that is hard to believe.
Understand the Purpose Behind the QuestionBusiness901
The ability to ask good questions is essential in today’s world. However, as Stephen Covey categorized in one of his 7 Habits; “Seek first to Understand, then to be understood.” Or another way Dale Carnegie phrased this, “To be interesting, be interested.” To accomplish this, I think one of the areas that most of could work on is to develop our ability to quickly recognize the purpose of the question. When we do this, it is much easier to align perspectives and therefore engage in collaborative efforts.
Adapted from the work of Stafford (2009) and from the book, Collaborating for Inquiry-Based Learning: School Librarians and Teachers Partner for Student Achievement by Virginia L. Wallace and Whitney N. Husid, the Purposes for Question diagram is an ideal training aid for me in sales and marketing.
Turning Reflection into Action using the Lean Process of CAP-Do Business901
The Lean Process of CAP-Do is how I initiate most projects. It creates a path towards capturing standard work, deciding what we what improve on, what we want to explore and not to be forgotten what we want to stop doing. This outline provides an introduction to using Lean for marketing and introduces the upcoming workshop on Marketing Action Research.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Digital Transformation and IT Strategy Toolkit and Templates
Improving Communication with a Process
1. Business901
Podcast Transcription
Implementing Lean Marketing Systems
Communication as a Process
Guests were Judith and Joe Pauley
Related Podcast:
Seizing the Competitive Advantage thru Communication
Sponsored by
Seizing the Competitive Advantage thru Communication
Copyright Business901
2. Business901
Podcast Transcription
Implementing Lean Marketing Systems
Transcription of Podcast
Joseph Dager: Welcome everyone; this is Joe Dager the host of
the Business 901 Podcast. With me, today is Dr. Judith Ann
Pauley who has more than 50 years of successful management
and leadership experience as a research chemist, a university and
high school chemistry and physics teacher, department chair, and
a corporate CEO. She has served on the executive board and as
president
of
many
scientific
and
nonprofit
organizations.
Alongside her is Joseph Pauley, he has been a manager and an
executive in several government agencies and in nonprofit and
for-profit organizations. He has used quality tools—especially
PDSA. He received several commendations for successfully
implementing the concepts of total quality management and
motivating people in other cultures.
They will be fellow presenters at the upcoming ASQ Annual
Service
Conference
in
Las
Vegas
this
October
and
their
presentation will be on Seizing the Competitive Advantage.
I’d like to welcome the both of you and could you fill in some
holes in that introduction and maybe introduce your presentation
to me.
Seizing the Competitive Advantage thru Communication
Copyright Business901
3. Business901
Podcast Transcription
Implementing Lean Marketing Systems
Dr. Judith Ann Pauley: Well good morning; I assume its
morning there, because we talk all over the world. This is Judy
Pauley.
Joseph Pauley: This is Joe Pauley, and we’re very happy to be
talking to you and to all of your listeners.
Judy: We will be presenting at the service conference on
something called Process Communications, which is how to build
connections with individuals, how to speak their language, so
they
hear
what
you’re
saying,
how
to
continue
those
relationships, how to motivate people to do what you would like
them to do and help them succeed, help keep them in a good
place and if they are in distress, how to invite them out of
distress frequently with one sentence and that in a nutshell is
what Process Communication is all about.
Joseph P.: What happens when you do all of that is client
satisfaction improves, staff productivity improves and the bottom
line is profitability increases.
Joe D.: Can you tie that back to Seizing the Competitive
Seizing the Competitive Advantage thru Communication
Copyright Business901
4. Business901
Podcast Transcription
Implementing Lean Marketing Systems
Advantage or what competitive advantage you realize from
something like that?
Judy: Well for one thing, if you have a relationship with your
clients that they enjoy, that they find useful, that is helpful to
them, that is an advantage but we are competitors.
Joseph P.: And if you’re able to increase their profitability as well
as maintaining cordial relations, people to business with friends
and
that gives you a competitive advantage
in retaining
customers, retaining clients and improving your own profitability.
Joe D.: When I looked at your presentation, it seemed centered
on healthcare. Is it more than that? Is it limited to healthcare and
how does this tie into healthcare?
Judy: Okay, and you are absolutely right, it is more than
healthcare. It is useful for any two people that need to talk to
each other. We’re talking not just healthcare, in any industry, in
education, we have done much for the government, in fact, we
have a national reputation for, excellent international reputation,
in
education,
for
keeping
kids
in
school,
dropout
prevention. Clemson University named us their people of the year
Seizing the Competitive Advantage thru Communication
Copyright Business901
5. Business901
Podcast Transcription
Implementing Lean Marketing Systems
in dropout prevention based on what our teachers that we have
trained are doing in the classroom and keeping kids in school, so
there’s one aspect. When we do our seminars, the first thing that
individuals do is go home and use it with their families especially,
usually with their kids who might be driving them crazy!
Joseph P.: When we first started we were doing training for
Fortune 500 companies as well as for smaller companies and midsize companies, and we started doing education and then
healthcare and it works across the board, in all areas as Judy
said, and we now have a very eclectic mix of clients, we’re really
the people side of quality.
Judy: And we’re Lean Communications, we show you exactly
what one needs to do for crisp, clear communication with
individuals and usually when people learn it they say “yes, that
works, why I didn’t know this before?”
Joe D: Most of your work, I think, is based on the concepts of Dr.
Taibi Kahler’s in his Process Communication Model® and could
you tell me what that is and what that incorporates?
Joseph P.: The process stands on two legs, the first is everyone
Seizing the Competitive Advantage thru Communication
Copyright Business901
6. Business901
Podcast Transcription
Implementing Lean Marketing Systems
is one of six basic personality types, and the second is how we
say something is more important than what we say - we assume
that what we say is important whether or not people hear us
depends on how we say it, but it goes beyond that, as Judy
mentioned
earlier,
what
it
really
is
is
individualizing
communication, individualizing motivation, keeping people out of
distress by doing that and if they’re in distress because of
something that has happened to them someplace else - how to
get them out of distress so that they will be happier, healthier
and more productive.
Judy: We first heard about this when Joe was working for the
government, was interested in communication, cross-cultural
communication, and he contacted Dr. Kahler to find out what he
was all about, and he told us he had been working with NASA, in
fact, he had been invited to sit in on the 1978 astronaut selection
interviews, where they selected the astronauts and from that we
have been working with NASA ever since.
Joe D.: So this communication model is a structured approach,
basically, to improve communication throughout the organization
and even from externally to the organization to.
Seizing the Competitive Advantage thru Communication
Copyright Business901
7. Business901
Podcast Transcription
Implementing Lean Marketing Systems
Joseph P.: Absolutely, as a matter of fact that’s what we’re all
about and that’s how we retain clients. That’s how we help people
improve their profitability or the effectiveness of an organization.
Judy: Your comment about our presentation on healthcare, we
have done a lot in healthcare. In fact, we’ve been able to make
significant improvements in patient satisfaction, patient safety,
staff morale and staff productivity in several of the medical
facilities
that
we
have
trained.
In
one
instance,
patient
satisfaction was in the low 72% and they brought us down to
train the whole staff, and by the time we had finished, they had
set a goal of 85% patient satisfaction, and by the time we had
finished they had gone above that, so they set a goal of 90%,
and this is a military facility and some had been deployed, so we
went back to train the new ones and it went up to almost 95%
and then we back again sometime later and trained others that
were new and they were the first facility to break the 95% patient
satisfaction barrier. They are now above that by using these
concepts with the patients, with each other, the productivity
increased despite the fact that the staff was being reduced.
Joe D.: Communication is so important, but I think it’s very
difficult to learn because you’re doing it on the fly and all these
Seizing the Competitive Advantage thru Communication
Copyright Business901
8. Business901
Podcast Transcription
Implementing Lean Marketing Systems
steps you learn, how do you practice them and how do you make
them worthwhile? Am I asking the right question?
Joseph P.: No, actually that’s a really good question. The answer
is that, in every one of our seminars, we have practical exercises
so that they also get information; they get to practice using the
concepts under supervision with each other. Then, we have
additional exercises where we place them in a situation that they
encounter in their own organization, and they all go away going
“wow, I can do this” and you’re right it takes time. However, as
the former Acting Surgeon General of the Army said, “we start
with one person at a time and solve problems and then move on
to use the concepts with others”.
Joe D: How does that tie into PDSA?
Joseph P.: Well first of all you plan a strategy, one of the things
we give them in the seminars is a form whereby they can analyze
the person, plan the strategy to use with them, plan their
communication, plan their motivation and when with a clue as to
what the person is going to do in distress so that they already
have it worked out. One CEO of a company said that he had on
his desk the plan for each of the members on his staff, on his
Seizing the Competitive Advantage thru Communication
Copyright Business901
9. Business901
Podcast Transcription
Implementing Lean Marketing Systems
senior staff, and he refers to it everyday, and he valued that
more than any other document that he had on his desk and he
took his company from $85 million to $100 million in one year
and gave us credit for it.
Joe D.: You are one of the top rated presenters at ASQ. Can you
tie all this back into quality? Can we rate conversations by the
quality of them?
Judy: When we want people to hear what we have to say it
certainly helps to speak to them in the way they prefer to be
spoken to, and that’s the bottom line. Knowing what each
personality type is, knowing what the personality type of the
person you’re communicating with is, and using their favorite
“language.” If everybody speaks English, there are six different
versions of English and six different ways of communicating the
same thoughts and ideas. We talk about how we perceive the
world through thoughts; others perceive the world through their
opinions, others perceive the world through their feelings, others
perceive the world through reflection, others through reaction
their likes and dislikes about things and others through action.
Those are the basis of the six different personality types, and we
have all six in us but some of them are more developed than
Seizing the Competitive Advantage thru Communication
Copyright Business901
10. Business901
Podcast Transcription
Implementing Lean Marketing Systems
others and those are the ones we respond to most readily.
Joe D: I’m a sales and marketing guy so when I look at it, I think
this has some great value to a salesperson. What I just took from
what you said is that I should be really trying to understand how
that person communicates before I start trying to communicate.
How they look at the world and how best to reach or
communicate with them.
Joseph P.: That’s a great observation; you’re absolutely right
that is what it’s all about. As a matter of fact, we have a sales
course where people get to practice individualizing their approach
based on the person that they are interacting with, and each of
those six types that we mentioned buys for a different reason. We
give the salespeople knowledge of what that motivation is going
to be before they ever go in so that they can plan their approach,
make the approach; you asked about PDSA, study the results and
analyze them and then make any changes that they have to
make to be successful, and we do the same for managers, for
leaders for everyone who has to talk to another person.
Joe D: Do you have any books on this? I can’t wait for the
presentation, okay.
Seizing the Competitive Advantage thru Communication
Copyright Business901
11. Business901
Podcast Transcription
Implementing Lean Marketing Systems
Judy: Actually we have written four books; the last two were
published by ASQ, the third one we wrote was on leadership;
Communication: The Key to Effective Leadership and the fourth
one
was
on
healthcare
and
that
documents
all
of
the
improvements on healthcare that we have been able to show
from the trainings that we have done and that our colleagues
have done in the different healthcare industries.
Joseph P.: The first two books were for educators; there are
links to the publishers of all four books on our website.
Joe D.: What’s interesting to me is how you have migrated to
healthcare from this?
Joseph P.: Actually that’s another great question, you ask great
questions; an army nurse attended one of our seminars just
before she went to take over a dysfunctional department in an
army hospital, and she was so impressed by it, and as a matter
of fact she used it and subsequently took us to every command
that she held, and she became the acting surgeon general of the
army and she wrote a forward for the leadership book that ASQ
published in which she describes that and gives us credit for her
Seizing the Competitive Advantage thru Communication
Copyright Business901
12. Business901
Podcast Transcription
Implementing Lean Marketing Systems
ascension, gives the concepts credit for her ascension. That
started us in healthcare, and word of mouth advertising has
carried it over, and I don’t know if you’ve seen the July 2012
issue of consumer reports, but they ranked, I’ve forgotten the
numbers now, 15, 1600 hospitals nationwide and not one got the
highest grade in communication; communication is a major
problem in healthcare and, so we have continued to do a lot of
work in healthcare, but also in all the other areas too.
Joe D.: Your presentation is Monday at ASQ, at the service
conference, is Monday morning, I think it just about starts out the
week, doesn’t it?
Judy: I believe it does
Joe D.: So if you communicate really well, the rest of the week
we can put it into practice.
Judy: Yes, sometimes we have done tutorials, the last two times
we have but we did not do it this year but usually we do one day
tutorial frequently following the conference and people will then
get a little bit more and a little more practice and a better
understanding of the concepts and be able to use them.
Seizing the Competitive Advantage thru Communication
Copyright Business901
13. Business901
Podcast Transcription
Implementing Lean Marketing Systems
Joe D.: I’m going to recommend to ASQ that they put it before
the conference; I think it’s a great idea.
Joseph P.: Well the reason we ask for it at the end of the
conference is that people who attend the one hour presentation
sign up to take the workshop at the end.
Joe D.: Is there something that I did not ask that you would like
to add?
Joseph P.: If they’re going to the conference, we invite them to
our session. If they would like more information they can go on
our website www.kahlercom.com. Also, we are the editors of the
Journal of Process Communications for the International Process
community and the inaugural issue of the journal is currently on
our website with half a dozen very interesting papers.
Joe D.: Could you spell the website?
Judy: www. kahlercom.com, kahlercom.com
Joe D.: Well I would like to thank the both of you very much, I
Seizing the Competitive Advantage thru Communication
Copyright Business901
14. Business901
Podcast Transcription
Implementing Lean Marketing Systems
appreciate it, and I can’t wait to attend your presentation and
meet the both of you in Las Vegas, and so again I would like to
thank you.
Joseph P.: Thank you, we’re looking forward to seeing you in Las
Vegas and attending your session as well, it sounds fascinating.
Judy: Thanks a lot Joe
Joseph T. Dager
Business901
Phone: 260-918-0438
Skype: Biz901
Fax: 260-818-2022
Email: jtdager@business901.com
Website: http://www.business901.com
Twitter: @business901
Joe Dager is president of Business901, a firm specializing in
bringing the continuous improvement process to the sales and
marketing arena. He takes his process thinking of over thirty
years in marketing within a wide variety of industries and applies
it through Lean Marketing and Lean Service Design.
Visit the Lean Marketing Lab: Being part of this community will
allow you to interact with like-minded individuals and
organizations, purchase related tools, use some free ones and
receive feedback from your peers.
Seizing the Competitive Advantage thru Communication
Copyright Business901