CRM software facilitates customer interaction and relationship management, but implementation failure rates often exceed 50% due to poor strategy and user adoption. Effective CRM testing is crucial for enhancing client connections and ensuring that the system meets functional requirements through various testing types. Best practices include customizing the CRM, deploying trained teams, and utilizing automation for optimal performance.

1. CRM TESTING
Improve Your Business Process With

2. CRM
CRM software enables customer
interaction, support and relationship
management.

3. "CRM implementation failure
rates exceed 50% due to lack of
effective CRM strategy and
user adoption.”
- Gartner

4. Issues With
CRM
• Low user adoption
• Lack of customer management
visibility
• Unhappy customers
• Information leakage

5. Why CRM Testing?
A sufficiently built CRM can enable
you to pick up consumer
understanding and magnify
consumer prosperity and build trust.
CRM testing enhance client
connections by guaranteeing CRM’s
documentation, reporting and
examining of data works perfectly
over all channels.

6. • Selenium
• Cucumber
• BlazeMeter
• LoadStorm
• CloudHarmony
CRM Testing Tools

7. CRM Testing Types
Makes sure that your CRM
corresponds to functional
requirements.
With the help of usability
testing, QA experts mimic the
actions of real users to identify
obstacles users may face.
Functional testing Usability testing
Security testing Performance testing
Identify security bottlenecks
and vulnerabilities in your
CRM.
Helps you determine the
speed of your CRM and
check its responsiveness and
stability.

8. Best Practices
• Choose or customize the CRM as per your needs
• Deploy well trained workforce
• Establish a set of rules for CRM usage
• Take advantage of Automation
• Easy and swift Collaboration
• Built-in Data Analytics
• Keep it simple, yet effective

9. Need Help Making Your
CRM Faultless?
Contact Bugraptors

10. Why
BugRaptors?
We, at Bugraptors, use the
automatic CRM tools to test the
company’s sensitive data and
information because our main
motive is to take them to the path
to success. Our experts has
expertise in CRM testing services.

11. Reach To Us.
5858 Horton Street, Suite
101, Emeryville, California,
USA
+1 2402416894
info@bugraptors.com
www.bugraptors.com