A presentation on customer relationship management , making it easy for you to understand what 'CRM' actually is! this presentation is a part of my course titled
'E-business management' . special thanks to my team mates ammara ahmad , tanvi chaturvedi,and lekshmi jagan for helping me out with this amazing presentation.
A presentation on customer relationship management , making it easy for you to understand what 'CRM' actually is! this presentation is a part of my course titled
'E-business management' . special thanks to my team mates ammara ahmad , tanvi chaturvedi,and lekshmi jagan for helping me out with this amazing presentation.
Experienced Zoho CRM Certified Consultant. We help you get Zoho CRM up-and-running quickly and effectively. Specialize in marketing automation and integrations
360° Sales CRM System | Customer relationship-management (Web Based)Seo Jets
360° Sales eXiger CRM system to manage and organize the business processes, and enhance sales with customer relationship management software in a professional and automated way.
Improve Your Business Process With CRM TestingBugRaptors
CRM is an approach that is mainly used to manage a company’s interaction with its current and potential customers. CRM testing ensures that the CRM software is operating correctly, to ensure that the data is being saved and retrieved accurately and the reports are correct and can be used with other software in a secured way. Check out our portfolio to know more about CRM testing. Visit www.bugraptors.com
Contact Center 09 – Not Just Surviving But Thriving In A Down EconomyRightNow Technologies
Keynote speaker, Donna Fluss, president of DMG Consulting, shares key strategies to help you:
- Improve productivity by reducing expenses
- Provide an outstanding customer experience
- Generate incremental revenue
- Retain customers
Next you’ll here from RightNow's Director of Product Marketing, Stephen Bell. Steve will unveil technologies that will help you deliver on the recommended strategies.
Bob Thompson of CustomerThink speaks about delivering total customer value that drives genuinely loyal customer attitudes.
Laef Olson, RightNow's CIO, talks about the 10 things to ask your SaaS vendor before entering the cloud
BMR's consumer retail financing program. The answer to preventing those customers from walking out the door because of a lack of financing options and choices.
Zoho PhoneBridge lets you integrate your call center solution with Zoho CRM, and manage your telemarketing activities during every stage of your business, from lead nurture, to sales follow up and post-sales customer service.
Designed for both the novice or avid user of Sage CRM, join our session to unveil the roadmap of success for a
CRM soluon in your business.Understand how CRM delivers business benefits while exploring the key question of “how” it can benefit your business. By discussing common business challenges amongst varying industries, our team will take you through various role perspectives in
your organization and share the keybenefits for each.
3 Best Practices for Achieving Cloud & Hosting Service GrowthNetApp
Analysts project 6X more growth in cloud than traditional IT, but most enterprise customers run less than 1/3 of their applications in the cloud today. What’s it going to take for them to migrate the rest to your cloud platforms? In this presentation, cloud and managed hosting experts disclose best practices to help drive new revenue opportunities enabled by flash storage. It covers:
Enterprise application trends and how to drive more applications to your cloud & hosting platforms where new profit centers may await and where other service providers are placing application and technology bets for maximum revenue growth.
Learn more about the SolidFire All-Flash Storage System here: http://ow.ly/N0Eco
Warranty Master Breakout Session at IT Nation Connect 2019Allice Shandler
"How to Sell More and Service Less with Automated Asset Lifecycle Management"
Learn why thousands of MSPs voted Warranty Master “Best Revenue Opportunity” and “Best in Show” at DattoCon 2019. Award-winning 25 year Channel veteran, Warranty Master CEO, Dan Wensley along with special guest Mike Brooks from audIT share the impact Asset Lifecycle Management (ALM) has on both an IT Service Provider and their customers. Hear about the process that lead one New Jersey based MSP to increase their revenue by over $500,000.
During this dynamic session you’ll learn how ALM:
- Provides a sales pipeline for your business and a budget plan for your customers
- Automates manual processes and lowers service delivery costs
- Improves network performance and security for your customers
- Provides best practices for conducting Quarterly Business Reviews (QBRs)
Experienced Zoho CRM Certified Consultant. We help you get Zoho CRM up-and-running quickly and effectively. Specialize in marketing automation and integrations
360° Sales CRM System | Customer relationship-management (Web Based)Seo Jets
360° Sales eXiger CRM system to manage and organize the business processes, and enhance sales with customer relationship management software in a professional and automated way.
Improve Your Business Process With CRM TestingBugRaptors
CRM is an approach that is mainly used to manage a company’s interaction with its current and potential customers. CRM testing ensures that the CRM software is operating correctly, to ensure that the data is being saved and retrieved accurately and the reports are correct and can be used with other software in a secured way. Check out our portfolio to know more about CRM testing. Visit www.bugraptors.com
Contact Center 09 – Not Just Surviving But Thriving In A Down EconomyRightNow Technologies
Keynote speaker, Donna Fluss, president of DMG Consulting, shares key strategies to help you:
- Improve productivity by reducing expenses
- Provide an outstanding customer experience
- Generate incremental revenue
- Retain customers
Next you’ll here from RightNow's Director of Product Marketing, Stephen Bell. Steve will unveil technologies that will help you deliver on the recommended strategies.
Bob Thompson of CustomerThink speaks about delivering total customer value that drives genuinely loyal customer attitudes.
Laef Olson, RightNow's CIO, talks about the 10 things to ask your SaaS vendor before entering the cloud
BMR's consumer retail financing program. The answer to preventing those customers from walking out the door because of a lack of financing options and choices.
Zoho PhoneBridge lets you integrate your call center solution with Zoho CRM, and manage your telemarketing activities during every stage of your business, from lead nurture, to sales follow up and post-sales customer service.
Designed for both the novice or avid user of Sage CRM, join our session to unveil the roadmap of success for a
CRM soluon in your business.Understand how CRM delivers business benefits while exploring the key question of “how” it can benefit your business. By discussing common business challenges amongst varying industries, our team will take you through various role perspectives in
your organization and share the keybenefits for each.
3 Best Practices for Achieving Cloud & Hosting Service GrowthNetApp
Analysts project 6X more growth in cloud than traditional IT, but most enterprise customers run less than 1/3 of their applications in the cloud today. What’s it going to take for them to migrate the rest to your cloud platforms? In this presentation, cloud and managed hosting experts disclose best practices to help drive new revenue opportunities enabled by flash storage. It covers:
Enterprise application trends and how to drive more applications to your cloud & hosting platforms where new profit centers may await and where other service providers are placing application and technology bets for maximum revenue growth.
Learn more about the SolidFire All-Flash Storage System here: http://ow.ly/N0Eco
Warranty Master Breakout Session at IT Nation Connect 2019Allice Shandler
"How to Sell More and Service Less with Automated Asset Lifecycle Management"
Learn why thousands of MSPs voted Warranty Master “Best Revenue Opportunity” and “Best in Show” at DattoCon 2019. Award-winning 25 year Channel veteran, Warranty Master CEO, Dan Wensley along with special guest Mike Brooks from audIT share the impact Asset Lifecycle Management (ALM) has on both an IT Service Provider and their customers. Hear about the process that lead one New Jersey based MSP to increase their revenue by over $500,000.
During this dynamic session you’ll learn how ALM:
- Provides a sales pipeline for your business and a budget plan for your customers
- Automates manual processes and lowers service delivery costs
- Improves network performance and security for your customers
- Provides best practices for conducting Quarterly Business Reviews (QBRs)
The Next Big Service Provider Opportunity—Beyond Infrastructure: Architecting...CA Technologies
The Next Big Service Provider Opportunity—Beyond Infrastructure: Architecting Your Customer’s Modern Software Factory
For more information on MSP, please visit: http://ow.ly/kWsH50gbxYh
Notes
13 Teams
__
Average talent teams that get along well with each other are more productive than gifted teams that don’t get along. It doesn’t matter how well a team with low emotional intelligence is in control of the numbers. They can’t even decide what to try to do.
14 Stress
___
Difficulties at work and in our relationships put us under stress. Stress makes it difficult for us to find solutions to problems. When we can’t find solutions to problems, we get more stressed. To get rid of this dead end, we need to know how to manage our stressful situations.
15 Marriage
____
The secret of long and happy marriages is sincerity in your feelings. If your marriage was not built on this basis of intimacy from the very beginning, it will begin to crack over the years. Even small problems become unsolvable. You have to be emotionally open at the beginning of the road.
16 Leadership
______
Leadership does not mean dominance. Leading your colleagues to a common goal and making them believe in the reality of this purpose. Successful leaders are those who can keep their team’s motivation alive for many years. You have to make them desire the work to be done.
17. Emotions Are All Normal
___
Anger, hatred, love, happiness… You can understand when and under what circumstances these feelings will emerge by following yourself. You may have these feelings depending on how you interpret the events you encounter. The important thing is to be able to react independently of your feelings. You may find yourself making promises that you cannot keep because you are happy, or you may resort to violence when you are angry.
18/ Being able to Express Your Emotions
____
Not everyone’s level of empathy can be very good. You may be in a difficult situation immediately. You may feel bad, but people may not understand it. In these situations, you may need to express your feelings a little more directly.
19/You Are Not Your Emotions
______
Keep doing what you need to do, no matter how you feel. Success is achieved by people who cannot give up no matter what their feelings and thoughts are. Don’t let your feelings affect your actions.
20/ Timing
__
As soon as you feel a different emotion, try to think before you act. Because emotional intelligence moves faster than rational intelligence, it can make you act irrationally and make you say any unnecessary words.
Thanks for reading
~ 𝗧𝗼𝗻𝗴𝘀𝗮 𝗚𝘂𝘆
Book:- https://amzn.to/3XsVTz2.13 Teams
__
Average talent teams that get along well with each other are more productive than gifted teams that don’t get along. It doesn’t matter how well a team with low emotional intelligence is in control of the numbers. They can’t even decide what to try to do.
14 Stress
___
Difficulties at work and in our relationships put us under stress. Stress makes it difficult for us to find solutions to problems. When we can’t find solutions to problems, we get more stressed. To get rid of this dead end, we need to know how to manage our stress
Oracle OpenWorld 2014 GRC events and sessionsOracle
Oracle OpenWorld 2014
GRC Speaker Information and Session Details
Includes information regarding GRC Sponsored Semminars wit IOFM Industry Experts - Chris Doxey and John Casher
Deliver World-Class Customer Service with SalesforceInternetCreations
Learn how our Internet Creations' apps can elevate your company's customer service experience and agent productivity. We'll educate you on how to be a Customer Support Champion and increase your Salesforce ROI.
Proactive outbound multi-channel notifications for your call center. Notify customers on the channel of their choice and switch channels on retries. Includes voice mail recognition. All communications are recorded at the customer record in your CRM.
Roundtable: Best Practices in First Call Resolution (FCR) Sheri Greenhaus
Best Practices in First Call Resolution (FCR). Participants are Genesys, NICE Systems, OpenSpan and Virtual Hold Technology. Discussing first contact resolution, customer loyalty and predictive analytics.
Visit CRMXchange.com to join the premiere CRM community.
Navigating the Worker Shortage in the Contact CenterAggregage
The latest trend in the contact center has CX leaders worried -- across industries, there is a massive shortage of workers. In a complete reversal from the widespread layoffs that occurred during the coronavirus pandemic, employers are now struggling to attract talent and fill open positions.
As the U.S. continues to recover from the economic implications of the global pandemic, certain technologies have come to the rescue, paving the way for a burgeoning remote workforce, the adoption of AI-powered virtual assistants, and more.
Key takeaways:
• Why there’s a shortage of call center agents during a time of relatively high unemployment
• How to mitigate the impact of an understaffed contact center with conversational AI
• How the maturation of conversational AI tools enables virtual agents to perform on par with live agents
E Commerce Product Management Powerpoint Presentation SlidesSlideTeam
Introducing E-Commerce Product Management PowerPoint Presentation Slides. The process of conceiving, planning, developing, testing, launching, and delivering products in the market can be showcased with the help of our readily available e-business PPT templates. The product managers can utilize our ready-to-use B2B eCommerce PPT slide design to maximize sales revenues, market share, and profit margins for a company. Analyze market and competitive conditions using these digital economy PowerPoint visuals. You can also explain the process of warehousing and wholesaling models. Effective ways to manage eCommerce inventory can be displayed with our professionally designed online business framework PowerPoint infographics. Our B2C e-commerce model PPT layouts contain diagrams and high-quality icons with which you can make your presentation even more engaging. You can showcase the networking sites that provide online services by using our content-ready internet business PPt slide deck. Therefore, download this ready-to-use internet business model PowerPoint slides and encompass the entire scope of online business. https://bit.ly/3rJSviy
CRMIT Solutions is a pioneer in delivering SaaS based Customer Experience (CX) consulting & solutions. With over 200+ certified CRM consultants and over 175+ successful CRM deployments globally, CRMIT Solutions offers a range of CRM++ applications for accelerated deployments including various rapid implementation & migration utilities for Oracle CRM OnDemand, Oracle Fusion CRM and RightNow. CRMIT Solutions is one of the largest cloud based CRM deployment partners with several leading Fortune 1000 companies spread across various domains including banking, financial services, insurance, public sector, education, retail, manufacturing, life sciences, energy, telecom, etc. CRMIT Solutions has also successfully accomplished 100+ CRM training engagements globally.
As an established Oracle® Platinum Partner and a proven track record, CRMIT Solutions demonstrates a commitment to excellence with certified skills in Oracle® Fusion CRM and Oracle® RightNow – a cloud-based customer service solution. CRMIT Solutions extensive domain experience, technological excellence and stress on timely responses are the key differentiators. Through a global delivery model and structured methodologies CRMIT Solutions deliver innovative cloud based CRM solutions worldwide with 100% customer satisfaction.
CRMIT Solutions supports its global customers spread over 20 countries, through its sales and support offices in Australia, USA, Europe, India, Malaysia & Japan
21 Secrets of Self-Service IT Request FulfillmentnewScale
This presentation was given at the itSMF Australia ‘Power On’ Conference in Sydney - 18 August 2009. For more information, contact newScale at www.newscale.com
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...PaulBryant58
This article provides a comprehensive guide on how to
effectively manage the convert Accpac to QuickBooks , with a particular focus on utilizing online accounting services to streamline the process.
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
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➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
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It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Explore our most comprehensive guide on lookback analysis at SafePaaS, covering access governance and how it can transform modern ERP audits. Browse now!
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
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2. The World’s Largest Companies Rely on
Clarabridge for Enablement of Their Customer
Experience Management (CEM) programs
Clarabridge Enterprise sets the standard:
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1st party: employee sat surveys – United & Best Buy2nd party: bulk of our work. 10s of millions of inbound calls3rd party: Manual – lack of consistency across data (different category models)Admin console – automatically schedules to pull the data into the system, does the NLP (verbs, nouns, adjectives, companies)Why do customers turn to text analytics?First, automation… Sentiment – pleased with Adobe, upset with Apple (sophisticated sentiment, not a simple word count, negation, hypothetical, etc – only detected through NLP) …Second, Value… Microsoft MVP (most valuable professional program – 4,000 mvp’s).ROI – not providing software to provide software, we’re driving value: cutting costs, increasing value
