CRM testing is essential for ensuring the functionality and efficiency of customer relationship management systems, with the market projected to grow at a CAGR of 12.1% from 2021 to 2028. Effective CRM testing involves analyzing requirements, designing tests, and performing various testing types to address software defects and enhance user experience. Bugraptors offers a comprehensive range of CRM testing services aimed at improving the quality and brand value of CRM systems.

1. CRM TESTING
Ensure the smooth functioning of complex CRM workflows

2. The international CRM (Customer
Relationship Management) market
size is projected to grow at a
CAGR of 12.1% from 2021 to 2028.
F O R T U N E B U S I N E S S I N S I G H T S

3. C R M i s d e f i n e d a s C u s t o m e r
R e l a t i o n s h i p M a n a g e m e n t ; i t i s a
m a r k e t i n g p l a t f o r m b a s e d o n a
d a t a b a s e s o f t w a r e s y s t e m . T h u s ,
t e s t i n g o f C R M s o f t w a r e o r C R M
p l a t f o r m i s k n o w n a s C R M t e s t i n g .
WHAT IS
CRM TESTING?

4. Analyze CRM Requirement
Specifications
Test Design & Execution
Risk Analysis & Mitigation Plan
Development
Summary Report
Build Test Strategies & Plans
TESTING
APPROACH

5. Always plan your budget and include various things
in it such as Training, Consultancy Fees, Phone
Costs, Data Backup & Storage, Risk Assessment
Assistance, etc.
GUIDELINES TO FOLLOW BEFORE
CONDUCTING CRM TESTING
The testing team should have experienced persons.
Set a specific deadline to give to testing members
for product delivery.

6. WHY IS CRM TESTING
SO IMPORTANT?
Testing is critical for CRM systems to locate,
identify, and address underlying issues or
defects in software and improve its
capabilities. Otherwise, it may never allow you
to produce great results as you suppose to get
from your CRM software, or you can experience
a considerable loss.

7. HOW TO PERFORM CRM TESTING?
The CRM testing should be done
based on user requirements and
the scope of development.
You should conduct Usability
Testing, Functional testing &
Performance Testing, Data Quality
Testing, and Integration Testing for
sure if you want to make your
application fully compatible to
use.

8. C r e a t i n g a b e t t e r c u s t o m e r
e x p e r i e n c e
B r i n g n e w a d v a n c e m e n t s i n m a n y
i n t e g r a t i n g s y s t e m s a n d c h a n n e l s
A v o i d s u c h d a t a a c c u r a c y i s s u e s
E n s u r e O m n i c h a n n e l s a l e s
GOALS OF
CRM TESTING

9. Business Process Testing
Risk-free Customization
Data Safety
BENEFITS OF CRM QA

10. W I T H B U G R A P T O R S T E S T I N G S E R V I C E S
GET THE
MOST
VALUE
FROM
YOUR CRM
SOLUTION

11. We at BugRaptors ready to match your CRM
quality needs within 1-4 weeks and focus on
providing a comprehensive range of testing
services from test planning, design, and execution
of test cases to test reporting. CRM testing
services helps to enhance the brand value of your
CRM system by eliminating all the flaws.
WHY
BUGRAPTORS?

12. M A I L I N G A D D R E S S
P H O N E N U M B E R
E M A I L A D D R E S S
5858 Horton Street, Suite 101,
Emeryville, California, USA
240-241-6894
info@bugraptors.com
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