The library tested using handheld devices and e-readers to provide mobile reference services with decreasing staff budgets. For handhelds, they tested 4 devices and found the Fujitsu Lifebook worked best, though voice communication was important. Testing continued with iPod Touches. For e-readers, they tested Sony Readers in classrooms and for accessibility, finding issues with page refresh time, lack of interactivity, and DRM. Future partnerships across organizations were seen as important to address accessibility and format challenges.